Pad & Quill
Reviews and Complaints

I've been a customer of Pad & Quill since they first started out, and I've always been a big fan of their leather iPhone cases. However, I've noticed that the quality of their leather has gone down significantly in recent years. It's much thinner and more easily damaged than it used to be.

One thing that really bothers me is that they don't show on their website photos that the leather doesn't cover the entire cutout for the camera. It looks really shoddy and cheap, especially considering how much they charge for their cases.

But the biggest issue I've had with Pad & Quill recently is with their most recent case for the iPhone Pro 12. It's so poorly made that my phone is constantly slipping out of the case. I was walking on an incline and my phone fell out and cracked on the pavement. It was a total disaster.

It's really disappointing to see a company that used to make such high-quality products now producing such shoddy work. I used to recommend Pad & Quill to all my friends, but now I wouldn't even consider buying from them again.

I gotta say, I bought the contega linen iPad Pro case from Pad & Quill and it's a real looker. But, I gotta be honest, the construction is a bit shoddy. The elastic band was the first thing to give out on me. I tried to reach out to the company through email, but they just told me to send it in for repairs at some crazy high cost. I mean, come on, it was just glued to the linen fabric! I decided to just let it go, because it would have cost me more to send it in than to just fix it myself.

But wait, there's more! Several months later, the birch wood frame started splintering and breaking off. I mean, what gives? I paid a pretty penny for this thing and it's falling apart on me.

Overall, if you're willing to shell out a lot of dough for a product that won't last, then go ahead and get the Pad & Quill case. But if you're looking for something that's gonna stand the test of time, you might wanna look elsewhere.

So, I was checkin' out Pad & Quill's website and they offered me a discount code if I signed up for their email list. I was like, "heck yeah, I love discounts!" But when I tried to use the code, it said it was invalid. What a bummer, man.

Anyway, I got this leather medium journal cover as a Christmas gift 'cause I like to write in journals. But it turns out it only fits Pad & Quill's journals. That's kinda smart from a business standpoint, but it's not cool for the customer. Now I gotta use their journals if I wanna use the fancy $69 cover I got.

I mean, it wouldn't be a big deal if their journals were worth the $25 price tag. But I haven't tried 'em out yet, so who knows. And it would be nice if I could use the cover on other companies' journals too. But I guess that's just wishful thinking.

Overall, I'm not super impressed with Pad & Quill's customer service. The discount code not working and the limited compatibility of the journal cover are kinda frustrating. But hey, maybe their journals are amazing and I'll change my mind. We'll see.

The Pad & Quill phone case is a great option for those looking for a stylish and high-quality case. The leather is top-notch and the stitching is impeccable. However, there is one issue that I encountered with this case. The poly tray that holds the phone is attached to the leather by 3m adhesive. Unfortunately, this means that the tray and the phone can easily fall away from the leather when opening or removing the phone from the case. I received one case with this problem, but I contacted customer service and they were very friendly and helpful. They acknowledged that it was defective and sent me a new one. However, the new one had the exact same issue. As soon as I opened the case, the tray popped away from the leather about 3/4 of the way. I was disappointed and decided to return the case for a refund.

Despite this issue, I still believe that the quality of the leather and stitching is excellent. The case is also very stylish and looks great. However, the lack of a secure attachment to keep your phone safe is a major drawback. If you're someone who is constantly on the go and needs a case that will keep your phone secure, this may not be the best option for you. However, if you're looking for a stylish case that will protect your phone from scratches and minor bumps, this case is definitely worth considering.

Overall, I would recommend the Pad & Quill phone case to anyone who is looking for a high-quality and stylish case. Just be aware of the issue with the poly tray and make sure that you're comfortable with the lack of a secure attachment before making your purchase.

My experience with Pad & Quill was a bit frustrating at first. I found the process of making a purchase to be a bit difficult due to the many prompts that I encountered. When I selected a product from the search bar, I had to search for it again before I could proceed with the purchase. I think that this could be improved upon to make the shopping experience more seamless.

Despite this initial frustration, I was impressed with the selection of products available on the site. I was particularly interested in the Luxury iPhone 8 Plus Wallet in Galloper Black & Plum. However, I was disappointed to find that it was displayed for purchase but wasn't actually available when I called to inquire about it. I think that the site should be updated to reflect the availability of products to avoid any confusion for customers.

One thing that I really appreciate about Pad & Quill is the attention to detail in their products. The Galloper Black & Plum color is absolutely stunning and I would love to see it available in the Traveler as well. Overall, I think that Pad & Quill offers high-quality products that are worth the investment. However, I would recommend that they work on improving the shopping experience to make it more user-friendly.

I recently visited Pad & Quill's website and had a bit of trouble with the ordering process. (1) Unfortunately, the "Place Your Order" screen froze on me multiple times, causing me to exit and try a different browser. Even then, I still encountered the same issue. Eventually, I was able to successfully place my order, but I imagine many people would have given up by that point.

Additionally, I found the font size of the entered text (such as name and address) to be smaller than the input request text (like "Name"), which made the entry process a bit frustrating. (2) I had to double-check my work multiple times to ensure that everything was entered correctly.

Lastly, I found the shipping and payment options to be a bit confusing. (3) There wasn't a clear box or symbol to indicate which option I was selecting, so I had to fumble my way through the process until I finally figured it out.

Overall, I believe that Pad & Quill has fantastic products, but their website could use some improvement. (4) It's not quite up to par with the quality of their brand. Despite these issues, I would still recommend their products to others.

I gotta say, I'm pretty bummed out about my Oxford magnetic case for my iPad Pro 11 from Pad & Quill. I mean, this thing ain't cheap, and it's just not up to snuff. First off, it looks like it's made pretty well, but the color ain't what I was expecting. I mean, it's not the end of the world or anything, but it's definitely not as pretty as what I saw on their website. Instead of that rich, reddish whiskey color, it's just a flat, dull brown. And there's some variations in the skin, too. Not a huge deal, but still kinda disappointing.

But the real problem is the magnets. They're just not strong enough to keep my iPad safe and secure. I mean, this thing is fragile and expensive, and I don't want it falling out of the case every time I open it. When I reached out to customer service, they told me that the magnets are just there to hold it upright. I mean, sure, gravity helps with that, but this is supposed to be a protective case! If my iPad falls out every time I open it - which it does, regularly - then it's just not doing its job.

So, yeah, I'd say buyer beware on this one. It's just not worth the price if it's not gonna keep your iPad safe and secure.

So, I just got two cases from Pad & Quill. I was so excited to put my phone in the leather case, but when I did, the cherry wood split on both sides. I was so bummed out, I had to email customer service to see what they could do for me. They got back to me with a memo saying they knew about the issue with the Cherry cases. They said they could send me a replacement inner case next month that I'd install into my outer leather case. Next month! Can you believe it? They knew about the issue and still sent it to me. I was so disappointed that I asked for a full refund. But they said I had to send it back before they could give me my money back. What a hassle! Their customer service is terrible! I used to love this company and was a repeat customer, but now I'm disgusted by the way they're treating me. I wouldn't recommend anyone to buy from them if they knowingly send out defective $135 phone cases. Be careful when buying from them.

I gotta say, Pad & Quill's products are pretty darn impressive. However, there are a few things that I think could use some improvement. First off, their website can be a bit wonky at times. I had a hard time finding the leather balm and cleaner/conditioner products - there wasn't a direct link to them or anything. And when I was trying to find a case for my 2018 iPad Pro in the whiskey/baseball mitt color, I couldn't seem to locate it. So I ended up settling for the chocolate color instead.

I did reach out to the folks at Pad & Quill via email to ask about the possibility of a case that would fit over my Brydge keyboard. When the keyboard is attached, there are some bumps at the hinge location that I think would need to be taken into account. I'm wondering if they'd be interested in making a case that's thick enough and has some embossed humps on the leather to accommodate that particular keyboard. I've heard that the Brydge keyboard is the best one out there right now (as of April 2019), so it would be awesome if Pad & Quill could make a case that works with it.

Overall, I'm really happy with the quality of Pad & Quill's products. They're definitely top notch. But I do think there's some room for improvement when it comes to their website and product selection.

So, I gotta say, I had a pretty rough time with Pad & Quill's website when I tried to leave a review. But that's not even the worst part. The charging port cut out on my case isn't cut correctly, which is a major bummer. Now I gotta figure out how to fix it myself. Honestly, I'm pretty disappointed with the whole thing. And the fact that I can't even return it? That says a lot about the company, if you ask me.

I mean, I get why this style of case is being phased out. It's just not practical for daily use on anything other than a Kindle. I read a bunch of reviews before I bought it, and they made it seem like the case would bend like the Contega. But that's just not the case (pun intended). The hard case doesn't bend, and it doesn't even create a self-contained iPad stand. What a waste of $80.

Don't get me wrong, the woodwork and case are nice. But it seems like Pad & Quill doesn't really care about basic users of non-iPad Pro models. They don't even make the Contega case for non-iPad Pro users. So, all in all, I wouldn't recommend this product. Save your money and look elsewhere.