Papaya
Reviews and Complaints

Papaya's service fell short of expectations. Despite canceling payment within the specified timeframe, they deducted $350 from my account. The ongoing struggle for a refund, coupled with their delayed response, has left me thoroughly dissatisfied. A cautionary experience that prompts a reconsideration of their reliability.

And now they are conveniently stating that finds were not taken from my bank account when bank statements were presented.

First month I used the app, no issues. Second month I used the app and instead of the $20 payment that I input, they simply paid the entire medical bill of $192.43. They wont return my phone call or reply to email as to how this will be reconciled. App uninstalled, and not recommended at all.

Just makes sense! Fantastic app! Back in the day, I cheered when my bank started letting me deposit checks by taking a picture, and now I wouldn't think of doing that any other way. This is just as slick, and for something that happens a lot more often. Just doesn't make sense to do it any other way. KUDOS!

More saved trees! I haven't had physical checks in years and I always run into a problem with that when it comes to medical bills. But, Papaya saved the day! I just took quick picts of my Quest Diagnostic bills on my phone through the app and they were paid with very little effort on my part. Super easy to use and fast!

I payed my gas bill on January 14 in the amount of $193.58. I was informed by my gas company yesterday that they never received the payment and now i am past due over $250. There is no way to contact this company besides an email. I don't think it's write to make customers wait for a response when they have a big issue. I would not recommend. Definitely gives scam vibes.

4 days after making a payment, it still hadn't posted. I had to make it myself so it wouldn't be late. Contacted customer service over 2 days ago to report the problem and never heard back. Bad faith service with horrible customer service. I hope I get my money returned but from the experience of others, it will probably be more aggravation. I'm beginning to think this app is a scam.

Great way to get rid of that paper bill pile. In this digital age, it's frustrating that we all still have to deal with paper bills. That's where Papaya comes inrather than taking time out of your busy day to figure out how to deal with that obnoxious doctor bill that somehow has no online payment option, just snap a pic, enter your payment info, and let Papaya take care of it. No calls, no stamps, done.

I paid a medical bill with my checking account using this app. The money came out of my checking account but then I received a receipt from the hospital that showed it was charged to a credit card with additional fees added on as well. I do not even own a credit card. When I tried to get ahold of someone at Papayapay I only get an answering machine. I sent emails and have yet to get a response. Very sketchy. I have also seen other reviews of customers who had the same experience.

Bill Pay Game Changer. This is the easiest and fastest way to pay a bill! I never download apps on my phone but I downloaded Papaya since I can pay ANY bill. I would forget to pays bills since they require me to call or go online...all time consuming. I ended up never paying paper bills that came in the mail... Now I pay my bills and doctor bills because of the ease of Papaya! I pay my bills standing at my mailbox with taking a picture of the bill with Papaya. I don't know how they do it... Magic! This is a game changer!

I have been using Papaya for about a year now. Never a problem until today. A medical provider sent me another bill indicating the 1st had not yet been paid and I was 30 days delinquent. I called Papaya. They answered right away. Colman explained what likely happened and said he would call the provider and straighten it out today. He did call me back an hour later to explain the provider's billing office had closed for the day and that he would pursue on the next business day. I will update this comment once this is resolved, but so far, I am extremely pleased with the customer service.

Works every time, smooth, easy to use Papaya does exactly was it's supposed to, after inputting your credit card or banking info into the Papaya app, bills are paid simply by taking a photo of them and confirming the amount to pay. It usually takes a couple of days for the transaction to clear, but this is the case with most CC transactions. I also discovered that invoices emailed to me can be paid just as easily, ie, by downloading the email attachment directly to the Papaya app, and presto, after confirming the amount paid, it's done. That was a nice surprise, that I did Not need to print out the attachment and take a photo of it.

When it works, it's easy. However, I have had almost $300 in payments made through the app but the provider doesn't see them and is continuing to send invoices. I have confirmation emails from Papaya showing that the payment has been confirmed and I can see where the amounts have been taken out of my account. When I call the provider, they say they don't accept payments from Papaya. For the one provider that does accept payments from Papaya it works great. But the hassle I'm going through now with the other providers makes it not worth it. I'll just continue to send paper checks, which is still a hassle but not as much as having to deal with these issues.

It's unacceptable that I have to download a third-party, for-profit app to pay an emergency room bill, and this company and the hospital should be ashamed of profiting off people who have no other choice. But that's not why they get 1-star.

This company flagged me as a "bot" five times and wouldn't accept my payment. There's nothing remarkable about me I'm in the U.S., I'm using a major credit card registered to me, I'm on a private wi-fi network, etc. When I tried to use their contact form, it wouldn't submit either. Conveniently, they have no trouble texting me about their service.

Needless to say, I'm not a bot and I've never had any issues paying anyone online, ever. The fact that this is a hospital bill is only adding to my stress at using this service. I wouldn't recommend them to anyone, not that you'll have the choice.

On December 28th I used the bill payment App Papaya to make a payment ($839.74) to a service provider via credit card. I submitted an image of the bill, and filled out all required fields. I received a confirmation email to my email account and a message on the Papaya App that read "Your bill has been successfully submitted. We are now verifying your details and working to pay your bill". Payment was due at the latest on 5 January 2022. On 6 January I called the service provider when I realized payment had not been received. I spoke with the representative thrice about this issue who in turn has attempted from his end to resolve this matter. I checked with my Credit card company and there is no indication of any payment pending. This bill is now a week overdue. Would appreciate a response of some kind, even if it's to tell me they are unable to finish the transaction and why. Thank you.

I used the app called Papaya (claims they pay bills) I paid through this app on three bills. Reviews looked good but they're deceiving. I paid a doctors bill, electric bill, and water bill using them. I have received letters now that my electricity,water will be turned off if not paid by 3.2.22 and they were paid on 2.16.22 but never received the money. The doctors office never received their payment. I'm asking they refund all of my money that they took. My electric bill was $295.00, water bill was $78.21, doctors bill of $165.00. So, I can pay these before they are disconnected on 3.2.22 and my credit is hit again and the fixture bill showing 120+ past due. Keep in mind, they ran the electric bill check through the bank on 2.18.21 and I just received a cutoff again today. I want my money back on all 3 accounts now. I've attached the images showing paid, transfer, etc. Please beware of this app.

I used Papaya to pay a bill for a medical bill. The amount of the bill was for $300 and the Papaya app says it was delivered on 12/30 and it shows the bill for $300 clearing my bank account on 1/5/2022. However, I received another bill for the medical bill with the $300 balance still showing. I contacted the medical bill company and they said they have no record of the bill being paid. I then contacted Papaya thru their app and was directed to file a ticket number, which I did. I received an automatic email with a ticket number. After not hearing from them I filed another ticket number...still no response! I then looked up their phone number and called and left message...still no response! At this point I just want to either have my money refunded by Papaya or to have them confirm payment and inform me or at least communicate with me concerning whether they are doing anything to rectify the issue.

I used the app to pay 2 bills. They told me they cannot pay them cuz they were to close to the due date. They were not. So I asked them to cancel them. I received an email stating acknowledgement days later. Then I got no response about canceling. Then I emailed them again asking what is going on & again to cancel payments, Cuz by this time I had to pay the bills by phone. Then after 2 weeks past I get a call & the person said he was concerned about my irritated emails I sent. He said all would be canceled & he assured me that the payment would not go through. This all started the first week of June. It is July 14th & I just found out that they took the money from my account for the 2 payments. TOTALLY A SCAM. They are hoping people don't notice the money missing a month later. The owner is on a Video from*** advertising the app.*** is the owner's name. He is from ***. PLEASE GET THESE SCAMERS.

Our medical provider uses a billing company that lists Papaya as a payment option on their printed bills. We used this option in May 2022 to pay a bill. Papaya responded within a day or two stating that the bill had already been paid (i.e. no balance due). After waiting two weeks and not seeing a refund, we reached out to Papaya and were told that we should have automatically received a refund when the medical provider refused the payment, but due to a "rare error," a refund did not occur. Papaya promised to "escalate" our issue to an "engineering team" and that they would contact us when a "manual reimbursement" was issued. After waiting a month-and-a-half, we reached out to Papaya again and were told that Papaya's "engineering team" is still looking into the issue and that Papaya is trying to figure out the "best way" to issue refunds to "users affected." It's hard to believe that Papaya is a legitimate company if this is how they treat our money when it is entrusted to them.

This is in reference to a $162.63 medical bill that I paid to my medical provider Medical Plaza Family Medicine on 9/1 through the billing company's recommended payment app, Papaya. The Papaya confirmation number for this transaction is ***. My medical provider contacted the company about this issue since there was no contact information available to me for papaya. It was determined that the payment was send to another business in another state in error. My medical provider confirmed that Papaya retrieved the errant payment but Papaya never sent my provider the money. They continued to email Papaya on multiple different occasions with no success. To avoid my account with my medical provider being sent to collections, I had to pay them the full amount again. I received the email address for the company from my medical provider and contacted Papaya myself, but never received a response. I would simply like to recoup my money and warn other consumers to avoid Papaya.

I am complaining on behalf of PapayaPay. I wanted to pay a medical bill of $90.00 on February 7 2022, and saw the option to pay quick and easy through this app. It claimed to be able to make payments easily and quickly but that wasn't the case. I was asked for personal information, and after I actually paid the bill amount I received a confirmation email that the bill was processed. I checked my account and the money was indeed taken from there. When I called to check with my doctor's office I was informed that the bill has not been paid. I sent an email, only to be informed that I would be about 3 business days until I would be replied to (or if at all). After the confirmation email I received another email asking for more information, which I am not willing to give. I would like a refund of my amount and to pay directly to my doctors office. It seems as if this app gathers personal information and data, only to take your money and make the process of paying bills that much harder.

I visited the local Urgent Care and later received a bill via email from Papaya for the service charge. After paying through their app, I was informed they couldn't locate my bill and would issue a refund, which I received. However, Papaya then charged me again after I had settled the bill directly with Urgent Care over the phone. I reached out to Urgent Care about the duplicate payment but they had no record of the second transaction from Papaya. Trying to contact Papaya to resolve this was futile as no phone number was available. I've sent an email through their site and am waiting for a response. I strongly advise against using their services for any payments or business transactions.

I paid my electric bill through Papaya on January 17 and they have not paid it to the company as of February 4. I paid my electric bill through Papaya on January 17. They took the money out of my account on January 25. As of February 4 they have not paid it. I thought they had paid it since the money was taken from my account until yesterday when I received a phone call from the electric company threatening to cut my electricity off if it was not paid. This is NOT okay! I emailed Papaya immediately because I cannot find a number for Customer Service anywhere. I got a standard email back saying I would hear from them within two business days. I need this resolved now, not in two business days. They took the money and the bill should have been paid. It reflects badly on myself and my husband when my bill isn't paid. I trusted this company to pay it and they have not done it but they were quick to get the funds out. It has been 14 business days, 19 days total and it has not been paid.

I paid a bill on February 21 through the papaya pay application, at first it seemed that it had been paid and that everything was fine, the due date of that bill was for February 28, and on February 27 I received a email in which they required extra information to make the payment, but I don't understand why if papaya paid I took out the money from the bill the same day I made it, and now the bill is not paid, they have my money, I have sent them about 10 emails and no one answers them, I have tried to communicate with them everywhere but they do not answer the phone number, and I no longer know what to do because I want my money that is 255 dollars and I feel that they robbed me, because they do not even answer my emails, I want my money back, if you don't even know what is the responsibility of having an application in which people put their trust and their debit or credit cards, don't do it, because this is a scam, a shameless scam. PAPAYA stole my money and I want it back as soon as possible, so PAPAYA if you see this complaint from me, give me back my money thieves

I used Papaya to pay my Brea Urgent Care bill in the amount of $49.25. They deducted the money from my account on April 21, 2022. Brea Urgent Care sent me another bill for the same amount of $49.25 on April 30, 2022. When I called Brea Urgent Care to tell them that I paid their bill using Papaya, they told me that they have not received payment, and that a lot of their patients have been having issues with this company when it comes to paying bills. They also said that it is our responsibility to contact Papaya, so that they can receive payment. I filled out a ticket on the the Papaya website on May 10, 2022, and it states that it will take 3 business days for a response. Today is May 19, 2022, 7 business days later, and still no response. I searched on google for their phone number, called it today, and none of their agents were available to receive my call. The message said we could leave a voicemail, but that it would be faster to use the contact form on the website. Anyways- I am going to pay the bill myself and want the money Papaya deducted from my account refunded.

I paid a bill through Papaya, well I attempted to. I submitted a payment to my dentist, Dr. *** for $***. I got confirmation that it had been paid. A few days later, June 21st. I was contacted by my dentist and said the payment was declined. I went out to my bank account and see that on June 21st, $*** was in fact deducted from my account. I sent an email requesting an explanation and to get my money reimubursed and heard nothing. Through out the week, I sent 3 more emails and still no response. I found a number to call and all I got was several minutes of music... No automated system. At the end of last week, my account was credited $3.20 which I don't understand. They still owe me $***. I called the dentist today to verify that the payment hasn't since gone through and it has not. I called Papaya and emailed them again. This time I was only allowed to leave a voicemail, which I did. Still no response. So basically, they took $*** from account and won't give it back. I have tried 6 different times to get service and have gotten none. Please help. Thank you I do have a confirmation number that received via email saying that payment was successful. it is

On 8/5/22, I paid $338.00 for my light bill using bill pay via papaya. It was deducted and I received a reference number. On 8/8/22, my power was cut during work. My neighbors had power, so I called the power company, who said they disconnected my services for non-payment. I mentioned my payment and reference number, but they had no record of it. They requested $316.10 to reconnect and advised me to get a refund and pay directly at their center for immediate restoration. I tried contacting papaya multiple times without success. With no power or response, I used rent savings to pay the $316.10. My original $338.00 hasn't been credited back, and it's not in my bank account. I need my money back urgently as I'm in a critical review period at my new job and can't afford to miss work. I didn't get paid for the two days without power. I urgently need assistance to recover my funds.

I made a payment with my *** to touch stone imaging who uses papaya pay as a third party in the amount of $1335.00. It was an overpayment and I am due a refund if $697.00. *** showed me that a refund was sent to me back on the card I paid with but when they provided me copies of this it was on a*** I do not own. I also show proof of this from my bank showing the payment with my ***. I can provide all these copies to *** if needed. I was told my touchstone imaging that when payments are given the numbers are changed when posting payments, papaya pay show I paid with a ***, I do not own a ***. *** therefore states I have to get my payment back from papaya pay who I have contacted and forwarded all correspondence from touchstone to them only to get an auto reply from papaya pay stating they are very busy are very busy and get back to me soon. It has been 2 months and no one will help me. I have never heard of a company that I make a payment to "change" numbers on an account and I think this is FRAUD and *** washes their hands and says I now have to contact the third party billing papaya pay for my refund. I also want to statue I had my insurance company explain in detail how the payment was paid in error and how I am due this huge refund.

Payment has not gone through; medical provider says Papaya often takes up to 3 weeks. I received a medical bill. Prominently displayed under the bill's total was encouragement to "Pay with a Picture in Seconds" using Papaya Payments, *** I thought this was the only way to pay online (I was wrong), so I downloaded the app and submitted my payment of *** on September 9. It has been stuck in "limbo" ever sincethe health provider has no record of me paying, it's not debited from my account, and Papaya has no way to cancel or recall the payment. I wrote Papaya on September 11 (you cannot call them) and on September 14 they said they would "look into it" and get back to me, but I haven't heard anything yet. I called the health provider and they said that Papaya is notoriously slowtaking 2-3 weeks to deliver payments. Papaya's schedule would make my payment late, and I am kicking myself for not reading the bill more carefully and simply paying another way. I would either like my payment processed immediatelypaid before the due date of September 23or immediately refunded to me so that I can simply pay my bill like a normal person. Even with the USPS being what it is, a check would've been faster at this rate. On September 15, I wrote Papaya indicating I would want this resolved or refunded by September 16 so that I could pay on my own if necessary.

On May 14 a payment was made through Papaya to a healthcare business. Confirmation was received through Papaya that payment was accepted and delivered to the company. A month and a half later, I received a debt collection notice regarding this bill. It was never paid. I called the healthcare company immediately and they said they don't do business with a Papaya even though Papaya stated it does pay this company. I tried calling Papaya but could never get through. Apparently it's impossible to talk to a customer service person at Papaya. I wanted to find out why this happened, and also to let them know that I would be paying the bill directly to the debt collection agency now so this does not go on my credit report and negatively affect my credit. I also tried emailing Papaya. The fact that you cannot speak to a customer service person or get an answer immediately from this company is extremely poor customer service, especially when it's regarding payments of bills. Another concern of mine is that the money will be taken out of my account twice, since I had to pay directly to the debt collection agency now. All in all, spent over two hours of my day this morning dealing with this. Highly dissatisfied with the Papaya and the way the handle their business and claim "fast & easy bill pay". Hopefully someone eventually gets back to me from Papaya to deal with this urgent matter!