Shift4
Reviews and Complaints

Shift4 is def something else! Like, seriously, they gonna charge yo customers for five whole months after they done bought somethin from yo store! That is just cray cray! And don't even get me started on they tech support, or lack thereof. Ain't nobody gonna help you out when you need assistance with anything. It's like they don't even care about you or yo business success.

But on the other hand, they do got some cool features that might be useful to yo store. They offer some really tight security options to make sure yo customers is safe and sound when they buy from you. Plus, they got some dope reporting tools to help you keep track of what's goin on with yo sales.

So yeah, if you don't mind the whole five month thing and can figure out stuff by yourself, then maybe Shift4 is worth checkin out. But if you need some real support and don't wanna deal with no delayed charges, then I suggest you keep lookin for another payment processor.

We signed up with Shift4 to process almost $1 million in transactions, but they ended up freezing our funds and refusing to release them back to us. We were quite disappointed with their service, and we would advise others to exercise caution if they choose to use this company as their vendor.

The whole experience has been a headache, and it's been quite a challenge to get our money back. It's left us feeling disillusioned, frustrated, and annoyed. Unfortunately, we're not the only ones who have encountered this issue. We've seen other negative reviews about Shift4 online, which is concerning.

The payment processing industry can be rather complicated and opaque, and we were hoping that Shift4 would make it easy for us to navigate. Unfortunately, this was not the case. The lack of transparency and accountability has made us lose confidence in this company.

We've tried to contact their customer support team multiple times, but the communication has been rather slow and ineffective. It's clear that they are overwhelmed with the number of inquiries and complaints they are receiving.

All things considered, we wouldn't recommend Shift4 as a payment processor. While they might have some advantages over their competitors, the risk of having your funds frozen is not worth it. We hope that this review will help others make an informed decision about whether or not to use this company.

So, lemmie tell you about my experience with Shift4. I forked over some hard earned cash before making sure everything was all set up, and boy do I regret it. Their promises were like a sweet song in my ears, but then things went sideways with the install. And when I asked for my money back? *CricketsTalk about poor communication... I was left in the dark. And honestly, their attitude was straight up arrogant. Like they were doing me a favor by taking my money. But that's not even the worst part. These guys are stuck in the past. They need to get with the times because their methods are outdated. And to top it all off, their business practices are straight up bad. Just bad bad bad. So take my advice, steer clear of Shift4.

Shift4 used to be a pretty good company, you know? They were chill about payment options - you could go with whoever you wanted for credit cards. But dang, once they became Shift4 Payments, things got a little crazy. If you don't use their card processing, they'll hook you up with an extra few hundred bucks on your bill each month! And let me tell you, that's gonna hurt a lot of people who are trying to keep their businesses profitable, you hear me? It's too bad, because they used to be alright, you know what I'm saying?

I gotta tell you folks, if you're thinking about gettin' with Shift4, you might wanna pump the brakes a little. Here's the deal, if you ever wanna cancel your services for any reason, you better be ready to fork over some serious dough. And let me tell ya, they're gonna take that money straight outta your account faster than you can say "credit card processing". Honestly, I can't recommend these guys when it comes to that sorta thing. And don't even get me started on how much of a pain in the you-know-what it is to close your account. It's a whole thing, let me tell ya. So take caution, my friends, and think twice before hoppin' on the Shift4 train.

to handle their payment processing needs.

Shift4 may have some appealing features, but their customer service and deposits are a nightmare. For three long months, I have been trying to get help with deposits and merchant numbers from this company. Unfortunately, the lack of service has left me feeling frustrated and overwhelmed. It has been a real accounting nightmare to try and reconcile what we took in to what is deposited.

I have called them several times a week, hoping to find a resolution to my problem. Unfortunately, they have not been able to provide any help, and worse still, they keep creating yet another case with no call or response. I was on the phone with them for four long hours, but out of those hours, I spent three hours and forty-five minutes on hold! It's truly disappointing to be treated that way.

Due to their subpar customer service and deposit processing woes, I would not recommend Shift4 to anyone who needs help with their payment processing. Their lack of responsiveness and unfriendly staff left me feeling that I would be better off with another provider. If you're looking for a company that can help you maintain accurate accounting records and timely deposits, then I'd suggest you consider alternate options.

Horrible fraud protection despite their claims to have "industry leading" protection. September 2021 I had an attempted fraudulent purchase that I easily identified the wrong ZIP code on the billing address and other details didn't look right. I declined the charge based on my discussion with Customer Service, but in October they took $309.99 from my business bank account as a "chargeback" for the sale that I was never paid for in the first place. November they said my chargeback was reversed in my favor but they were holding my money until April 2022. It's now late May 2022 and I still don't have my money. Emails go unanswered and phone calls get me empty promises. I've wasted so much time on hold and being bounced around to different departments who either transfer me somewhere else or promise to resolve the issue without actually doing anything. I'm now using Zyro for my website host and Fortis for credit card processing and couldn't be happier. I'm paying a bit more, but I'm not wasting hours of time like I had to with Shift4Shop. I recommend you avoid this company at all cost.

The business I work for unfortunately uses Shift4Payments to read credit cards and operate their POS. The amount of issues with this system is absolutely unacceptable. Yesterday we had to close down the store for 2 hours while I sat on hold with support. And today, I was given a call by another manager to let me know that the store was closed AGAIN today because the credit card reader failed again. We're currently waiting to find out how long this latest attempt to fix it will take.

I have been working for this company since October, and it is now June. So in only 8 months I've had to call Shift4 support upwards of 10 times, and it's been a lengthy ordeal each time. The past two times I called and they were working on the issue for hours, at the end of the call they "resolved the issue" by instructing me to unplug and replug in the receipt printer (that was the first time) or to blow into the credit card reader hole (the second time). I find it hard to believe that as tech support you would literally exhaust all options before having a customer try something like that. I was completely willing and able to comply with anything that would help make it go faster, and I stated so. Blowing into the card reader should have been the first thing they told me to do if they thought it would fix the issue. In my opinion, they were being disingenuous, and truth is that the last time they put me on hold to try something, they actually found the issue, and just had me blow into the card reader for their own benefit so that it would seem as if the issue was all our fault because we let dust get in there. Since I've spent 2 hours on hold twice now only for the issue to be put back on me, I believe that they are lying. The machine was not even behaving the same way that it usually does when you insert a card, which would indicate a software issue (in my limited experience).

Not only this, but the card reader has a consistent issue that the company has complained about multiple times and it seems they are unable to or unwilling to fix it. Every single time a customer inserts their card into the reader, we either have to tell them to " answer the tip prompt on the card reader screen before you even insert your card". Or " when the machine tells you to pull out your card, wait 5 seconds before you actually pull it out, because it will tell you to take it out too soon". The reason for this is that if you don't answer the tip prompt first, before you even insert your card, the machine will tell you to remove your card too quickly, and the screen will flash between. Do not remove card and please remove card and authorizing very quickly. It causes us to constantly have customers leaving without paying it all, because we forget to check that they finished the transaction. It causes us to have to start the transaction over constantly, because when they pulled their card out too soon, the card reader locks up for about 45 seconds, so you have to wait almost a minute before you can even send the order back to the reader. Telling the customer to answer the prompt before they put their card in is rude as well because it's drawing their attention to the fact that we want to be tipped. Tipping should be passive, we shouldn't be forcing them to focus on it.

We literally have to train new employees on all the issues this register system has. The time and money this company has wasted because of this horrible system is probably immeasurable at this point. We're currently working on getting a new system, and absolutely cannot wait for it. The other night, I had to stay at work until 1:30 a.m because had to do inventory and then the register went down so I couldn't complete it in time. I had started at 9:30 a.m. that day. Not only is it costing the business a lot of money, it's costing employees their mental health and free time.

I hope anyone considering buying this system will think twice about where they're spending their money, and the damage they're doing to their future business and their future employees as well. There's no reason to opt for this service when it's counterparts in the industry can perform better by leaps and bounds. I have no idea why the business I work for chose this system, but it obviously proved to be a mistake.

The only redeeming quality is that their customer service reps keep a friendly tone even when I am irritated (and rightfully so).