Privacy.com’s earns a 2.5-star rating from 8 reviews, showing that the majority of users are somewhat satisfied with secure online payment experience.
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Privacy, Inc
Privacy, Inc. suspended my account without any reason. I contacted their customer service for an explanation, but they refused to help. I did not even use my account after July , but suddenly my account got suspended out of nowhere.
The original date of transaction was 05/16 the day it was supposed to be refunded was 06/12 for a total of $91.58
The original date of transaction was 05/16 the day it was supposed to be refunded was 06/12 for a total of $91.58. This business is supposed to process my payments like a regular payment institution but has refused to give me my refund after multiple contact attempts, even going so far as to ignore me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi,
Recently my account associated with my email was closed, citing a policy violation. However, I have only made one transaction, which was successful. When I attempted a second transaction, my account was restricted. Upon contacting customer support, I was informed of a policy violation. I would like to understand specifically which policy and what clause I have allegedly violated, and how. Could you please explain in detail how using a card for transactions can violate a policy that is not explicitly mentioned on your website?
Thanks.
When attempting to create an account with Privacy, Inc on their website, *** I was asked to enter my personal information like name, address, banking information, and social security number. After entering my information, I was told by the site that my account would be put on hold until a member of their support staff could review my account, and it usually only takes about 48 hours. After waiting five days for their team to review my account, I emailed their support team as their site recommends to do so if your account it not activated within the 48 hour time span. I received an automated reply telling me my support ticket is being reviewed. After two more days I receive an email stating they have decided to terminate my account and did not give any reason as to why they made their decision and then informed me that any further attempts to create an account would immediately result in the new account being suspended. I have essentially been banned from their service.
Hello, I had been using *** for multiple months before, and one day I received an email saying that my account was closed due to
Hello, I had been using *** for multiple months before, and one day I received an email saying that my account was closed due to activity that violated their Terms of service, So I read through their TOS and I could not find any activity that violated their terms and I have also tried to contact them for multiple months now and they just seem to be ignoring me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Was billed 3 times for a subscription that does not work. The virtual cards I created NEVER worked on any merchant's website. I have cancelled the 'pro' subscription 3 times independently on your website and I've been charged each month for it. I can directly cancel my subscription on the website and it will not work. If I reload the page, it stays. And I continue to get charged for a service I not only don't use, but CANNOT USE because it DOES NOT FUNCTION. The first charge I understand, but I will be contacting my bank and initiating chargebacks & a fraud investigation if this is not resolved, and I am not refunded in full for the last two months. I will be contacting my bank to blacklist the merchant from charging me again.
Is Privacy.com Legit?
Privacy.com earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
The age of Privacy.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Privacy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Privacy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Privacy.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Privacy.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Privacy.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- We have identified high risk financial services or content on Privacy.com's website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.
I have been using privacy.com for a while now
I have been using privacy.com for a while now. Some one tried to use a virtual credit card for $500. I reached out to privacy.com to inform them of the fraudulent charges and was ignored so i contacted my back to let them know the charges arent mine. Privacy then deleted my entire account without even telling me anything. I emailed privacy and they told me i had no account. I then had to email them previous emails on proof of my account. They told me they are investigating and are now completely ignoring me.
Hi, my account linked to a redacted email was closed for a policy violation with just 1 transaction
Hi, my account linked to a redacted email was closed for a policy violation, but I've only made one successful transaction. When I tried a second, my account was restricted. Customer support mentioned a policy violation. I seek clarity on the specific policy and clause breached. How does using a card for transactions violate an unlisted policy? Please elaborate. Thanks, [Name Redacted].
Was billed 3 times for a subscription that does not work
Was billed 3 times for a subscription that does not work. The virtual cards I created NEVER worked on any merchant's website. I have cancelled the 'pro' subscription 3 times independently on your website and I've been charged each month for it. I can directly cancel my subscription on the website and it will not work. If I reload the page, it stays. And I continue to get charged for a service I not only don't use, but CANNOT USE because it DOES NOT FUNCTION. The first charge I understand, but I will be contacting my bank and initiating chargebacks & a fraud investigation if this is not resolved, and I am not refunded in full for the last two months. I will be contacting my bank to blacklist the merchant from charging me again.
They claim they paused my account for unsettled transactions and they were waiting for them to clear
They claim they paused my account for unsettled transactions and they were waiting for them to clear. They listed the specific transactions in an email. When I review these transactions in my privacy.com account as well as my bank account I can see that the money was retrieved from my bank account and is in fact settled. After attempting to contact them on 3 separate occasions through not only email but through their ticket support system on their website, I've received no response and my account is still on hold. If you try to call them using their service line, it immediately tells you no one is available and hangs up on you. They show complete disregard for their users and it's infuriating. Even when/if you unpause my account I will still be moving to another service. This is unacceptable.
The complaint has been investigated and resolved to the customer’s satisfaction.
When attempting to create an account with Privacy, Inc on their website, *** I was asked to enter my personal information like name,
When attempting to create an account with Privacy, Inc on their website, *** I was asked to enter my personal information like name, address, banking information, and social security number. After entering my information, I was told by the site that my account would be put on hold until a member of their support staff could review my account, and it usually only takes about 48 hours. After waiting five days for their team to review my account, I emailed their support team as their site recommends to do so if your account it not activated within the 48 hour time span. I received an automated reply telling me my support ticket is being reviewed. After two more days I receive an email stating they have decided to terminate my account and did not give any reason as to why they made their decision and then informed me that any further attempts to create an account would immediately result in the new account being suspended. I have essentially been banned from their service.
Privacy.com Reviews 0
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About Privacy.com
One of the most significant benefits of using Privacy.com is its strong commitment to user privacy. The platform is designed to keep your financial information confidential and secure. Once you've created your virtual card, you can use it to make purchases with complete anonymity, without revealing any of your personal details. This eliminates the risk of identity theft, questionable charges, and other fraudulent activities that are prevalent in the online world.
One of the other major advantages of Privacy.com is that it puts you in control of your finances. You can set spending limits, expiration dates, and customized settings for each virtual card. This allows you to manage your expenses effectively, while also keeping a check on your budget. Privacy.com also provides an instant notification system, which alerts you whenever a transaction is made using your virtual card, providing you with complete peace of mind.
Privacy.com is also highly user-friendly. The interface is easy to use, and the platform is accessible through both desktop and mobile interfaces. Moreover, it is free to sign up and use. There are no hidden fees or subscription charges, and you only pay for what you use.
Overall, Privacy.com is an excellent solution for anyone who wants to maintain financial anonymity and manage their online transactions securely and efficiently. It is a trustworthy and reliable platform that offers an invaluable service in the digital age, providing users with a peace of mind that is often priceless.
Overview of Privacy.com complaint handling
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Privacy.com Contacts
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Privacy.com phone numbers+1 (844) 771-8229+1 (844) 771-8229Click up if you have successfully reached Privacy.com by calling +1 (844) 771-8229 phone number 0 0 users reported that they have successfully reached Privacy.com by calling +1 (844) 771-8229 phone number Click down if you have unsuccessfully reached Privacy.com by calling +1 (844) 771-8229 phone number 1 1 users reported that they have UNsuccessfully reached Privacy.com by calling +1 (844) 771-8229 phone number
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Privacy.com address148 Lafayette St, Chinatown, New York, 10013-3115, United States
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Privacy.com social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 04, 2024 - View all Privacy.com contacts
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Hello, I had been using *** for multiple months before, and one day I received an email saying that my account was closed due to
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Privacy, Inc. suspended my account without any reason. I contacted their customer service for an explanation, but they refused to help. I did not even use my account after July , but suddenly my account got suspended out of nowhere.
I have been using privacy.com for a while now. Some one tried to use a virtual credit card for $500. I reached out to privacy.com to inform them of the fraudulent charges and was ignored so i contacted my back to let them know the charges arent mine. Privacy then deleted my entire account without even telling me anything. I emailed privacy and they told me i had no account. I then had to email them previous emails on proof of my account. They told me they are investigating and are now completely ignoring me.