Paragon Acura
Reviews and Complaints

I went to the dealership and my salesman Manny C told me they would take back my leased Buick and cover the fees for turning it in. After the deal was done, they took the car and 3 weeks later I got a bill in the mail for $1350.87 termination fees. I went back to Acura and they refused to cover them. I made a mistake by not making sure it was mentioned on the paperwork. They said it was never part of the deal. Also, the finance manager was trying to sell me a service package to add to my monthly payments. When I declined, he said I should because I HAVE to have my car serviced at the dealer. This is illegal. You never have to have the car serviced at the dealer. I have bought and leased many cars in my life and this is by far the most deceptive dealer I ever visited.

I was in the process of purchasing a vehicle from the paragon acura dealer. Me and my wife where browsing for a new car and we walked the dealership. A sale representative contacted me to come over and look around. We looked around and found something we liked. We saw the price and we started the negotiations. We originally argued with an x number to purchase the car and once we got to the financing, they where giving us different numbers. Well it was late and me and my wife where going by what the finance manager gave us and we ended up signing paper work. The next day my and my wife where reviewing the contract we saw they had extra charges for things we never agreed once signing everything. They put an extract 10000 of charges on the contract. I've tried going back called a million time and no help. I really need help trying to resolve this.

I went to Paragon Acura in May ***, and turned back my previous lease of Acura TLX, also signed a new lease of ACura ILX. During the new lease negotiation process with Paragon Acura sales person Mr. Wilson M and his finance manager, it's been agreed that part of my down payment ($3699) shall includes 2 months of remaining lease repayment for TLX lease, plus the excessive mileage charge, so that I do not need to pay anything to AFS (Acura Finance) for the TLX lease termination. However, Paragon Acura never submit any payment for TLX lease termination to Acura Finance by Aug *** 2020, so I have to settle all remaining outstanding amount to Acura Finance, so this is a car sales scam. I have approached to Mr. Wilson M a few times via Phone/Text/Email and personal visit before 8//20202, in the first two times he admitted that it's mistaken by Paragon Acura, and he confirmed Paragon Acura will fulfill the payment, but they never did.

I sent my car in for service on 7/*/20. It had a service code of ***. Prior to sending my car in I spoke with the dealership and confirmed the cost of the service. Once my car arrived they attempted to charge a different price. Then they agreed that they will cover the cost of the service. Now here we are a couple months later and the same service code is being displayed in my car. I started chemo treatments in July and haven't driven the car more than 10 times from July to today. I attempted to contact the dealership service department for assistance with the issue. I called on Tuesday, requested to speak with the manager. I was advised the manager would call me the following day. Today is Thursday and I've yet to hear from a manger so I call back. At 1:40pm, Alex stated he will have a manger call me back within the next few minutes. At 2:10 no one had called me back. I called again and Paula was kind enough to remain on the line until Shaniqua picked up the phone. I again requested a manger Shaniqua stated that Joe, who is the general manger is speaking with a customer and he will call me back. I then asked her how do I make a complaint she stated I will have to make the complaint through her and she would email it to all of her mangers which I did. Once she was done taking the information she stated she'd check if Joe was now free. Another service agent came on the line and I requested a manager he then stated a manager wasn't available and he was the only one that could help me. I then told him what Shaniqua told me about Joe, then he claimed Joe was at lunch. When doubted his story he hung up on me. I called back Genesis had the audacity to transfer me to a line that just rings and no-one answered. It's been ringing now for 5mins straight and no answer. This is RIDICULOUS! How can you people treat customers this way? it's bad enough that you guys lied about performing a service on my car when the service light is back on. I doubted you guys performed any of the services you claimed you did to my car in July. Do you just take advantage of your customers this way. I'm a chemo patient and I should not have to undergo the added stress of just trying getting someone on the phone to assist me is further debilitating to my health.