Pardons Canada
Reviews and Complaints

I talked to Pardons Canada on the phone last week November 2, 2023, to get information about how to start the Pardon process. They asked for my credit card information, and I asked very clearly if I would be charged, and they said NO I would not, it was just to get it on file to get things ready should I choose to use their services. The next day I noticed a charge to our credit card. I immediately e-mailed them to say I did not authorize that charge, and they replied yesterday by sending me a refund form. I filled it out the same day, and today they said they would not be refunding because by giving the credit card information I had authorized a deposit of $250. There was no discussion of deposit on the phone, they straight up lied to me when they said I would not be charged. I did not authorize payment or hire their services - I was only seeking information so that I could make an informed decision. I have been scammed. Do not trust this company.

I have been waiting over three years and had to pay additional fees. Andrew Tea, as mentioned by any others, told me a courthouse is backlogged and due to 100+ other customers ahead of me they cannot access my files. The problem is I just called that courthouse today and they sent my file right to Pardons Canada on my behalf. It was one call for me to do their work. They have been ignoring me for years, refuse to refund money. They will not answer questions, will not return emails. I had to cc them in an email to my old municipality to get them to respond to my issue they are ignoring. They won't provide any useful information regarding my file.

April 4, 2022

To the owner

c/o of the Office Manager

Pardons Canada

45 Saint Clair Avenue West

Suite 901

Toronto, ON M4V 1K9

Toronto, ON M1M 1P1

Dear Sir/Madam:

Re: Attention – Owner / c/o Office Manager

Please find that today, April 4, 2022, I file a formal complaint against the way I was treated by your company staff (s) member (s) and to also file a complaint regarding my file of more than 13 years ago approximately that I paid for and understood it was a file destruction. Today I found out it was just a pardon. I contacted Ottawa and the male staff told me to contact your office because for some reason a file destruction application was not submitted, bot a pardon for same.

It turned out that my sealed file, was given to a police officer of 42 division when I attended my settlement conference at civil court for my case against the division for my original false arrest. My file was already sealed years prior. I contacted the Parole Board and the male staff told me, that is not possible” because your file may only be unsealed for a serious criminal case but not for a Civil case and further, no staff of a civil case should have access to it, in fact, I am the Plaintiff of a class action that came up for compensation on March 22, 2022.

Now, I called today and got a male staff at your office who did not give his name, but I hope that your calls are recorded. He continuously cut me off instead of listening to what I called for and what my case was and what the Parole Board staff told me, he decided as if he knows what I am about to say.

Next, I went on the chat, I got Aubrey and was not helpful because your question and answers does not include what my questions are and there is no tab for *Other as a choice so I can write in my question. She ended the chat as soon as I ask to have the manager or owner contact me so I can escalate my issue.

Further, I went back into chat after she ended the chat with no help as your automated q and a does not help my case. I then got Jacob, he did the same think, q and a does not address my issue and he also ended the chat when I ask to get on to the office manager or the owner, not a nice way to treat your customer that you took hundreds of dollars from and botched my file destruction case that never happened.

With that said, I took screen shots and printed them and sent it off to the Parole Board with my query for them.

The male staff there told me to try and get on to the office manager to open an escalation and each time I was either hung up on or had a chat ended once I ask for the manager. Well, this need to be escalated and as long as I paid for a service that I did not receive and in accordance with the Consumer Protection Act 2001, I have the right to escalate for resolution and next steps.

I file this complaint as if under oath, chat and recorded call exists.

At this time, I request in writing for the office manager or the owner to contact me verbally via telephone so I can know what they did in the process I paid for and why it’s a pardon rather than file destruction. The Parole Board told me that they process based on what application your office submitted and they were unable to instruct me on getting a copy of my application submitted to them by you.

Regards.

I've been trying to get a criminal pardon with Pardons Canada for over 2 years now. This has been a horrible experience dealing with these people.

I've been lied to on numerous occasions. I mailed documents in last year to be processed, after months of waiting. I contacted them and they claimed they never received them. So I agreed to fill them out again only to get the run around for weeks after. Now they informed me they did have them and they would forward them to the Parole Board. I then received a letter months later in January of 2022 stating the fees had changed with the Government and I was entitled to a refund. The letter stated if I wanted to continue with my pardon to simply mail in a $50 money order and it would be sent off to the Parole Board. So I immediately sent them the money order hoping to get this issue finally dealt with. Months went by and I hadn't heard anything. Finally received a follow up email stating if I wanted to continue with my pardon I needed to mail in the money or use a credit card. So I contacted them once again, only to hear once again that they had not received my letter. I don't know what to do at this point. I honestly can't deal with this company any longer. I've paid around $700 so far and I just want my pardon finalized. I wouldn't recommend this company to anyone going forward.

They billed my credit card twice and never did any work on my behalf. $342.67 x 2. They wont answer the phone either

The manager hung up on me! This company lies to you! Then they tell you to wait 18 months to 2 years saying it takes a long time to get the process going, then when you call back finally they tell you it's too late now they didn't receive the documents they needed and they've closed your account. Now, you'll need to pay over 1, 000 to just re-open your account. It's a scam! Awful call your credit card company and get your money back.

Pardons Canada
attn: Andrew Tea

This is to confirm that I DO NOT want my Request for Pardon file to be shredded! Please ensure that my file is ACTIVE and being Processed.

I have been in contact with Pardons Canada consistently since my initial application and for some reason myriad of my e-mail contacts and as well my phone calls have not been acknowledged. As well, my local RCMP Detachment have advised me that they also have not received acknowledgement of their correspondence to Pardons Canada.

I have paid too much money to Pardons Canada for them not to continue processing my Request for a Pardon.

Also, be informed that I was married last month, ergo my last name is now Katherine JMA Underhill-Way.

Please confirm receipt of this message and that I am not being scammed

Sincerely,
Katherine Underhill-Way

Subject: Avoid Your File Being Shredded - Final Notice 30 days
Date: Wed, 10 Jul 2019 11:07:07 -0400 (EDT)
From: Andrew - Pardons Canada
Reply-To: info@pardons.org
To: [protected]@nb.sympatico.ca

Katherine Underhill

If you have already responded to the previous email notice, then please disregard this email.

We are following up regarding an email sent over 2 months ago. We notified you that your file is inactive and pending processing in our office.

Due to our privacy policy, your file will be shredded in 30 days.

It would be a shame to lose the value of your original payment and work we have completed to date.

Please contact us within the next 30 days to avoid your file being shredded.

Here is a recent article showing how we help people in the same situation as you:
How Long Does It Take to Get a Pardon

We have helped thousands of people just like you to remove criminal records. Here are thank you letters from showing how great it feels once the pardon or waiver is granted: Letters of Freedom

Whether you have not yet done your prints, can't remember specific dates you were charged or are having difficulty following the instructions included in your package, there is a solution and we can help. Simply call us at 1-877-929-6011 x1 or reply directly to this email.
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Regards,

Andrew Tea
Outreach Co-ordinator
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Pardons Canada
Head Office:
45 St. Clair Avenue West, Suite 901
Toronto ON M4V 1K9
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Tel: 416-929-6011 x1
1-877-929-6011 x1
Email: andrew@pardons.org
Web: www.pardons.org

Government Links:
Parole Board of Canada
Department of Homeland Security
Royal Canadian Mounted Police
Subject: Avoid Your File Being Shredded - Final Notice 30 days
Date: Wed, 10 Jul 2019 11:07:07 -0400 (EDT)
From: Andrew - Pardons Canada
Reply-To: info@pardons.org
To: [protected]@nb.sympatico.ca

It has been a year since i first paid what i thought was 250$ for initial service that included waiver application. then received receipt for total taken from credit card of 890$. Upon reading finer print does not include application fee.
Now 4-6 months waiting for court documents i go get them myself and send them. After two weeks and no word i find out they were never received. So i resend via fax. told need to be reviewed now its been 4 weeks. getting them documents that i have procured myself has taken a month and they say we are busy don't call us we'll call you. How they can even call themselves Pardons Canada is beyond me and since removing all the money off my cc right away i really have no recourse. I have asked many times that they send all my personal documents back to me but they said no. Im concerned at the level of personal data that is at risk. If i don't just wait and hope or move on then really nothing i can do.

Hi I have emailed and they called me. I have debating back and forty whether to give them the money to get me in the United States for something stupid I did when I was young and I have been good and no I was trafficking it was personal use very small. I don't even know to find out if I would be turned away.Andrew says I would be at the border but how would I got get a waiver don't have a money for lawyer to get me back in the Us it would be all me to do the worth and it's very important I go the US have good reasons now just asking advice should I go through. Pardons Canada for US waiver or go some other way and not sure where to go to do all that any help would be appreciated.

paid for services NOT rendered by F.P.C. in Feb. 2011, no status updates when requested, done everything required of me to the letter, such as having prints taken for RCMP, also background check fees for Toronto Police and a second set of prints for the process promised from FPC ONLY TO BE COMPLETELY LEFT IN THE DARK by this so called business.I was promised, in the companys ad. there was a 100 percent money back guarantee...They wont respond to any communication and its painfully obvious these people, namely Carla Lopes and Alex Keeling are really something other than what they say they are...I NEED HELP to go after these fraudsters...who do I turn to?