Park Nicollet Health Services
Reviews and Complaints

I had a video visit in Nov where my meds were refilled. I have been on Lisinoprol for 19 years. I tried to fill my script 2 days ago and it was denied. Nurse said she would not refill until I see Dr. her next appt is a week from today. I am now 48 hours without necessary medication and will be off 9 days before I can get it. This is necessary medication. Dr thinks stopping cold turkey is ok?

My physician is unapproachable and her bed side manner is lacking. She wants to harp on people about their weight and yet does not work with them on any health related goals. She passes judgment quickly and frankly doesn't listen. I have sought my own solutions and others to help in my health goals. She remains my primary physician as I had hopes that I just needed to give her time that I caught her on an "off" day! No! She is flat out horrible. Recently I reached out to her as I had COVID, asking for help. She sent me an email stating I didn't qualify for any help and that I just needed to ride it out. OK, so when I go to your competitor across the street and see them I was informed I had pneumonia. They even questioned the care my provider gave me. We pulled up the MDH flow sheet and I did qualify for varying protocols and assistance but by then it was too late. I was referred to the University of Minnesota as well for a COVID follow-up. She DOESN'T listen! She seriously passes judgment and is so RUDE! I would not want this person representing my organization. So many who helped on my case asked me why she didn't help?!? I'm rendered speechless and I was also told that if medication would have been provided I wouldn't have gotten as sick as I did. Not to mention she can't refill prescriptions in a timely manner. Today, I needed a refill so I called the office spoke to the nurse and told the nurse that last time she didn't authorize the fill until 2 WEEKS after the ask and by then I had to do an "Emergency" fill and had to be seen in an urgent care to acquire my medication. So again... tonight, I am having to do an urgent virtual visit and pay to be seen to get a prescription refilled. Honestly, this woman should not even be allowed to work on animals let alone humans. She is a JOKE! I seriously would not recommend your clinic to any of my loved ones because you employee people like her. She is on an ego and power trip. She literally told me that I was just FAT and that she too has a thyroid condition and she's not FAT. OK, well I sought my own care and endocrinologist and after working with someone who would LISTEN I'm down 40lb yet when you talk to her all of my issues are because I'm FAT. Ok, thanks!

I am suppose to set-up a MY CHART account so that I can assist care with my elderly mother. Everytime I call over there [protected]) I sit on hold for 25-35 minutes and then hang up in frustration!

I've called there 3X in the last 3 days!

Hire some F*****ing people to answer your phones!
Those people make $12-14/hr. Take a couple million out of the CEO pay!
For that kind of money, you could hire over a hundred more customer service
phones answered!
Don't you people know what the hell is going on with your company!
Have them call me for a change as I've waited on hold almost 2 hrs.
[protected]

Guarantor #[protected] (Park Nicollet)
Account #4338140 (Health Partners)

On 1/3/21 I made 3 payments in the "Pay Your Bill" portal. I paid two $30 co pays and one $50 co pay. I specifically selected the services I wanted the payments to be applied towards (apparently 2 park nicollet and 1 health partners). Turns out, Park Nicollet applied the payments towards the wrong services and even applied a payment that was supposed to go towards a Health Partners copay towards the Park Nicollet bill.

I do not understand how the pay your bill system can misapply payments, this seems like a complete breakdown of controls. My Health Parnters copay almost went into collections because of the above. As of today Park Nicollet still does not have the payments applied correctly and I have called multiple times to get it resolved. This is not hard. Either separate the Pay your bill portal between Health Partners and Park Nicollet or make the systems actually talk to each other.

I had a cyst on my lower extemities which was going to be removed on the advice of my primary doctor in Shakopee. I was in the Doctors office in St. Louis Park and he talked me out of it. The cyst was much smaller than it was in my appointment to have it removed. Did he talk to my primary Doctor? No.
I went to have it removed. I wanted it removed or I would never have come in to Park Nicollet. I am Livid that I have to pay for this twice. I believe it was in the Month of November or December. What was the doctor's charge.
Kevin McCarney Minneapolis
[protected]

On april 16th I saw my primary care doctor it was put in as a specialty visit. On june 6th a code review was requested. It was never done. They say it isfrommy insurance Medica. They say it is coming from park nicollet. On Sept 19th i saw her again and it was charged again as speciality visit. I have sent letters called them and get no where. I do not know who else to contact. What do i do now?

Put in a refill request for an anti-depressant. I was out and it was Friday.
They say you should never stop these abruptly.
Waited 5 days, pharmacy stated doctor has not called over and over.
Called doctor's office, recording says if this call is about prescriptions, call
your pharmacy.
Called pharmacy, they said again Doctor hasn't called yet.
Got emergency refill for 3 pills thank God. Brain is crackling.
Got through to doctor's office finally, they said that they won't refill it until
I schedule an appointment.
So they held up my prescription so I would make an appointment.
THey didn't tell the pharmacy that, and the recording says don't bother the doctor
for prescription refill requests, call the pharmacy.
So the doctor refused to refill my antidepressant until I made an appointment
but how was I supposed to know that.
Why didn't the doctor's office simply CALL ME and let me know rather than
withholding very important medication.
They are so so careful when you change antidepressants to titrate you up and down
at just the right level so you don't feel poorly.
But they will cut you off completely until you call and make an appointment.
This has made me so angry, and in my state i've been going off on people all day.
I finally did get through and made my appointment.
They told me on the phone that they would call me when my prescription was ready.
THEY DIDN"T CALL AND DIDN'T REFILL IT.
I wasn't rude on the phone, didn't swear, but they are punishing me by not refilling
it because I must have offended them when I called. So I have to wait another day.
I will switch doctors. I know they could care less and it wouldn't affect them one
way or another.
Reminds me that when I went in for a physical, she didn't even
listen to my heart. She has never listened to it. Then I had a heart attack, not related
to listening to it or not, just that she wasn't very thorough in my opinion.
She is a competent and good doctor but little things like this prescription fiasco
are unprofessional and ridiculous.

To whom this may concern,
I would like to express my deepest disappointment with Park Nicollet's mental health department. It took me years to build the courage to accept I needed behavioral help and it seemed like the responsible thing to do for the safety of my overall well being, I had a previous appointment with them when I was a child but I was unable to attend any further appointments because unfortunately, my mother dealt with a lot of her own mental health problems to notice I needed help myself. Park Nicollet mental health department put a block on my chart even though I had explained the situation to two employees, they insisted I needed to write an appeal explaining why I didn't attend my appointment as a child even though I was seeking help as an adult. Afterward, they said they would have to approve my appeal and they would send me a letter in the mail after a week. A week went by and I didn't receive anything, so I called to follow up and they told me that I no longer have a block on my chart, that made me very happy because after more time than necessary went by to schedule an appointment. Unfortunately, that happiness lasted two minutes because of the way their scheduling system works, they didn't have anything for the week which I wasn't looking for considering this was a Thursday, I would have been okay with anything in the next few weeks but to schedule an appointment you to have to call on Mondays. This made me frustrated because that's all I have been doing calling back and forth just to get a block off my chart and now I have to call every Monday to see if there's anything available that doesn't sound like Park Nicollet is using their head and heart slogan to be compassionate to their patients. Attempting to make this appointment has been one of my biggest steps this year and I'm beyond disappointed at how grossly incompetent Park Nicollet's mental health department has shown me to be.
Thank you,
Stephanie Garcia- Garay

I saw Dr. Stephen W Murphy internal Medicine on 5/3/2019
For a cyst or blister in my mouth that I had for
about 5 months.

The first question he asked me is why today did you come in
if its been 5 months
I said well its been going on for 5 months and not going away
like why did i even come in.?

I have never been ask that kind of question in that way
its obvious why i decided to make a appt

I felt like why am i was wasting his time
like it was really alot of work to look in my mouth

The said maybe you should see a denist and that was it
I said wHAT about a (ENT)at this point dont know who I should see?
Is this person really a doctor

I could of had better outcome If I saw a PA, GP, or went to ugrent care
And I payed $30.00 for a co-pay which was a waste of time and money
There was no care, his bedside manner need work

Also my time is vaulable i work full time and a caregiver
So i do not go to the doctor that much only if i have to

I really never had a issues with the staff at Park Nicollet

Hello,

I am a patient that was seen last week (11/29/2018) for being sick. I had called back Friday to have a doctors note sent to me through mychart. After the first call I did not receive the note in my inbox on mychart. I then had to call three or four other times. I checked Saturday to see if it had shown up yet in which it did not. I called Saturday and the nurse I spoke with told me that there is nothing she could do about it and I would have to call back Monday. It is now Monday and I have called so many times waiting on hold for twenty or thirty minutes a time. The gentleman I spoke with swore that the letter was in my Mychart. I checked and it is still not there. I am not calling for what feels like my 100th time calling to get something as simple as a doctors note. I need this note not only for school but for work as well and it is critical I get it to those people. I am beyond frustrated with the lack of help from the staff I have spoken with. It seems as though no one knows what they are doing or how to do simple tasks such as getting a written letter to a patient that has requested it multiple times.

The pa prescribed me a antibiotic for my ear infection. I wanted ear drops and something for the pain. The antibiotics can help with my cold, and ear he said. The pa was in a big hurry I felt rushed . He didn't listen to what I was saying. He didn't even look in my nose to see if I had a sinus infection or not either. I'm never going to bv again . I wanted to see a doctor there. Was only. A pa there the day I went .

Received a prescription for my son for strep throat. He threw it up twice so I called for another prescription. The second one they gave was too expensive so I requested a different one. (I do not have insurance at this time) The nurse, Sylvia, called back and said that it's something I should be able to afford because this is what the doctor wants him to have. At what point does this nurse decided what I can afford? Very rude and unprofessional. A healthcare worker should never say something like this to a patient.

Park Nicollet Clinic has a nice little SCAM going on regarding prescription refills. I have a long standing maintenance prescription that I've used for years and which doesn't change. Recently, when I tried to get it refilled, I was informed by Park Nicollet staff that I couldn't get it refilled without seeing the doctor since it had been more than a year. I made an appointment, spent 5 minutes with the doctor, got the same prescription AND A BILL FOR $144. This is just another example of WHAT'S WRONG WITH THE HEALTH CARE SYSTEM and why it needs to be fixed!

From my experience, most of the Dr's at Park Nicollet Urgent Care and Family Practice always seem to be in a hurry and do not spend a lot of time examining their patients. They are hesitant to do more than their rushed exam can provide and spend no more than a few minutes with the patient. I am very dissatisfied with their quality of service and would not recommend them to anyone who wants to feel like their visit matters.