Park Nicollet Health Services review: Communication

I received an $1100 bill for a service i had prepaid for about 8 months prior. (Service, November 2022) I was shocked and angry - I remembered prepaying. Before calling to tell them it was a prepaid procedure so I should not be getting any bill, I found my old credit card statements and found the charge. Upon investigating, it seems they refunded me in error a couple months later. I probably didn't notice because it was around the holidays and I had used my credit card for a lot of purchases - likely I'm verifying charges, not payments. So that is why I was being billed, but there was no explanation - just a very late bill that i had already paid. They should have contacted me to explain or included a letter regarding the situation.

I wrote a long letter wondering how this error occurred - me prepaying and they refunding and then recharging me many months later without an explanation. I never received a reply - just paperwork for like Care Credit with the next bill. (I am partially paying - hoping for more information). I included another note to billing stating an explanation to my inquiries was desired. Again - I just received a new statement. That is such poor communication and customer service. I may call to ask - I just wanted to initially write since I was mailing in partial payment anyway. There has been no communication in spite of my efforts included with my payments. It really was stressful when I received that bill for something I knew I paid - there should have been some explanation included.

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