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Park Nicollet Health Services

Park Nicollet Health Services review: Communication

N
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1:28 pm EDT
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I received an $1100 bill for a service i had prepaid for about 8 months prior. (Service, November 2022) I was shocked and angry - I remembered prepaying. Before calling to tell them it was a prepaid procedure so I should not be getting any bill, I found my old credit card statements and found the charge. Upon investigating, it seems they refunded me in error a couple months later. I probably didn't notice because it was around the holidays and I had used my credit card for a lot of purchases - likely I'm verifying charges, not payments. So that is why I was being billed, but there was no explanation - just a very late bill that i had already paid. They should have contacted me to explain or included a letter regarding the situation.

I wrote a long letter wondering how this error occurred - me prepaying and they refunding and then recharging me many months later without an explanation. I never received a reply - just paperwork for like Care Credit with the next bill. (I am partially paying - hoping for more information). I included another note to billing stating an explanation to my inquiries was desired. Again - I just received a new statement. That is such poor communication and customer service. I may call to ask - I just wanted to initially write since I was mailing in partial payment anyway. There has been no communication in spite of my efforts included with my payments. It really was stressful when I received that bill for something I knew I paid - there should have been some explanation included.

Desired outcome: Communication - a reply to my inquiries. It's more about the principal. Had I not had kept CC statements, I would only have had prolonged stress of being double-billed.

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  1. Park Nicollet Health Services Contacts

  2. Park Nicollet Health Services phone numbers
    +1 (800) 862-7412
    +1 (800) 862-7412
    General Information
    +1 (952) 993-3014
    +1 (952) 993-3014
    Head Office
    +1 (952) 993-0330
    +1 (952) 993-0330
    Transfers To Methodist
    +1 (952) 993-5541
    +1 (952) 993-5541
    Patient Relations
    +1 (952) 993-7672
    +1 (952) 993-7672
    Insurance & Billing Questions
    +1 (952) 993-0725
    +1 (952) 993-0725
    MyChart Patient Support
    +1 (952) 993-2400
    +1 (952) 993-2400
    Bloomington Clinic
    +1 (952) 993-4900
    +1 (952) 993-4900
    Brooklyn Center Clinic
    +1 (952) 993-8700
    +1 (952) 993-8700
    Burnsville Clinic
    +1 (952) 993-4500
    +1 (952) 993-4500
    Carlson Parkway Clinic
    +1 (952) 977-0500
    +1 (952) 977-0500
    Champlin Clinic
    +1 (952) 993-4300
    +1 (952) 993-4300
    Chanhassen Clinic
    +1 (952) 993-7700
    +1 (952) 993-7700
    Creekside Clinic
    +1 (952) 993-9800
    +1 (952) 993-9800
    CT MR Imaging Center
    +1 (952) 993-4001
    +1 (952) 993-4001
    Eagan Clinic
    +1 (952) 993-8300
    +1 (952) 993-8300
    Golden Valley Clinic
    +1 (952) 993-8800
    +1 (952) 993-8800
    Lakeville Clinic
    +1 (952) 993-1440
    +1 (952) 993-1440
    Maple Grove Clinic
    +1 (952) 993-3282
    +1 (952) 993-3282
    Maple Grove ObGyn
    +1 (952) 993-5900
    +1 (952) 993-5900
    Maple Grove Rehab Services
    +1 (952) 993-3123
    +1 (952) 993-3123
    Meadowbrook Clinic
    +1 (952) 993-5000
    +1 (952) 993-5000
    Methodist Hospital
    +1 (952) 993-8000
    +1 (952) 993-8000
    Minneapolis Clinic
    +1 (952) 993-2900
    +1 (952) 993-2900
    Minnetonka-Shorewood Clinic
    +1 (952) 993-8900
    +1 (952) 993-8900
    Plymouth Clinic
    +1 (952) 993-7400
    +1 (952) 993-7400
    Prairie Center Clinic
    +1 (952) 993-4999
    +1 (952) 993-4999
    Prior Lake Clinic
    +1 (952) 977-0300
    +1 (952) 977-0300
    Rogers Clinic
    +1 (952) 993-7750
    +1 (952) 993-7750
    Shakopee Clinic
    +1 (952) 993-3400
    +1 (952) 993-3400
    St. Louis Park Clinic
    +1 (952) 993-8250
    +1 (952) 993-8250
    Wayzata Clinic
    +1 (952) 993-3180
    +1 (952) 993-3180
    Bariatric Surgery & Weight Center
    +1 (952) 993-6080
    +1 (952) 993-6080
    Emergency Center
    +1 (952) 993-5202
    +1 (952) 993-5202
    Family Birth Center
    +1 (952) 993-3248
    +1 (952) 993-3248
    Frauenshuh Cancer Center
    +1 (952) 993-3246
    +1 (952) 993-3246
    Heart & Vascular Center
    +1 (952) 993-3700
    +1 (952) 993-3700
    Jane Brattain Breast Center
    +1 (952) 993-9662
    +1 (952) 993-9662
    Joint Replacement Institute
    +1 (952) 993-9900
    +1 (952) 993-9900
    Maple Grove Specialty Center
    +1 (952) 993-6200
    +1 (952) 993-6200
    Melrose Center
    +1 (952) 993-5495
    +1 (952) 993-5495
    Struthers Parkinsons Center
    +1 (952) 831-8742
    +1 (952) 831-8742
    Tria Orthopaedic Center
    +1 (952) 993-5454
    +1 (952) 993-5454
    More phone numbers
  3. Park Nicollet Health Services emails
  4. Park Nicollet Health Services address
    3800 Park Nicollet Blvd, Minneapolis, Minnesota, 55416, United States
  5. Park Nicollet Health Services social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 27, 2025
  7. View all Park Nicollet Health Services contacts