PartsTrain
Reviews and Complaints

I ordered a clutch kit from partstrain.com that advertised having the flywheel included and verified that the fly wheel was included when I ordered the part. I received my order, but I was missing the flywheel. I was then informed that it was a catalog error and they would not send me the part I ordered. The website has now changed to state the flywheel is not included. Does this sound like bait & switch to anyone else? Should companies provide items that they agree to sell? Will never do business with partstrain.com again. Unethical company at it's finest!

Wish I'd looked for complaints before doing business with this company. Our still has not been settled. After waiting 1 1/2 weeks for even a shipping confirmation, rep told us it shipped but that he would need to put in a request for a tracking #, and this would take up to 3 days. Two days later, a shipping conf. came in, and the parts had just left the warehouse that day. When we finally received the order, it was only partially shipped! Packing slip said it was all there. Our credit card was charged over 300.00 more than 3 weeks ago now...we have talked with cust. serv. reps 6 times now and each time we get the same thing: initially an ignorance about the status of our order, "assurance" that they will look into it, "assurance" that they "should" ship out the missing part, and all with a severe lack of professionalism. Sales do not like to give names. They have promised to ship out our part same day, UPS Next Day Air now for a week...three calls later and they still do not have our part. They just ordered it "yesterday". Nobody knows what is going on, nobody gives straight answers, and nobody does what they assure you they will do. With all the complaints, how is this business still open?

I ordered 2 window regulators on Partstrain.com. The website advertised that the parts were in stock and ready to ship within 24 hours. My Visa was charged the full amount, promptly. After not receiving a "tracking number" via email, as promised, I called daily to the "customer service" department (which is nothing more than a call center with untrained idiots running it). Each time, they indicated my order was set to ship out that day and I'd get a tracking number later via email once it ships. 10 days later, after receiving the same story repeatedly, I canceled the order. The person said again I'd get an email with those details. I never received the email; I called again to verify cancellation and was told it didn't get canceled. I canceled the order again. I filed a dispute with my credit card issuer. These folks have nothing more than a theft ring set up. I'd rather have paid more and gotten a quality part and excellent customer service from a legit local business than have to have gone through 2 weeks of hassle with these frauds. Stay away from PARTSTRAIN.com or PARTSBIN.com; they're thieves!

This company is nothing but a bunch of pirates. God help should you have an issue with your item. I ordered a part that was 3 pieces i got 3 and was missing one. Should be simple enough to send a missing piece right? Wrong. I am getting the absolute run around. All their customer service is from sungard so it is all overseas from India or who knows where. They have just stopped responding to me. On their pr board page they say "Our team of customer support representatives is highly trained and is very accommodating. We make available a toll-free line 12 hours a day, 6 days a week for your orders and all you queries as well. Just drop us a line and we'll respond to your needs as quickly as possible." That is honestly borderline liable. They will just string you out until you lose interest in whatever you ordered. I beg of you if you are on the fence just order elsewhere whatever dollars you save will not be worth the aggravation that you are going to suffer.

i ordered 1hood,bumper,grill,and 4-bumper brkts. i recieved 2 hoods,2bumpers,2grills 8bumper brkts. charged twice on credit card. to ship back extra parts "partstrain" is making me pay $205.00 to return their double order. i still need more parts but not from these thieves even after they offered a discount.why offer me a discount? i'll shop somewhere else where i won't get screwed.thanks i was also charged shipping twice and taxed twice. what a racket!

At 4:32 EDT on 10/19/07 I placed an order on line with Parts Train. Within 10 minutes of placing the order I realized I did not order the heavy duty item that I wanted. I called the customer service number posted on their website. I waited on hold for at least 10 minutes. A customer service rep answered the phone. I told her what I wanted to do. I heard typing and then was disconnected. I immediately called back. I waited a minimum of 10 more minutes before a representative answered the phone. I told her what I wanted to do. She told me that the order had already been entered into their system and could not be edited. I told her that I wanted to then cancel the order. She told me that the "Window of Opportunity" to change or cancel an order was very short. I explained that I had called the first time within 10 minutes after placing the order. She said there was nothing she could do about it and that was their policy. I asked to speak to a supervisor. A man picked up several minutes later and repeated policy to me. He then placed me on hold and told me that the order had already shipped. This is approximately 45 minutes after the order was placed on line. I expressed my disbelief. I was placed on hold again. He returned and told me that he had called the warehouse and was able to cancel the order. On 10/22 I had a voicemail from the company confirming that the order had been cancelled. On 10/25 I received an email telling me the order had shipped.

AutoPartsGiant.com Also known as TheAutoPartsStore.com. Auto Parts Sales website:

AutoPartsGIANT.com
Att: Customer Service
16429 Lakewood Blvd.
Bellflower, CA 90706

I placed an order with AutoPartsGiant.Com on July 11, 2007. Two weeks later and my order has not arrived. I called and they seem to give me the runaround. One person even told me, after I made an inquire about my order and why it was taking so long, that they did not need my business. I would like to tell everyone they do not need your business so don't give it to them.

I recently purchased a $350 part for my 94 Lexus ES300 from Partstrain.com. I received the part ok within a few days of placing the order however discovered I ordered the incorrect item and needed to return the part. I contacted PartsTrain well within the 21 day return policy window to request a RMA number and ship to address. PartsTrain provided both the RMA number and ship address but it took 4 DAYS to receive it after calling them a dozen times asking why is it taking so long to receive the return information. I immediately shipped the part back to them using Fedex Priority Overnight service. The part was received in California and signed for the next morning by someone at the Partstrain office. I called them later that day to see how long it would take to receive my refund since the part was now received. I got the run around about "Oh, we have to inspect the part first and that takes a couple days" and "Sorry, looks like you sent the part to the wrong location so we have to ship it to NY instead of the California office and that will take several days". I received every excuse and answer but the only one I wanted which was... WHEN WILL I RECEIVE MY REFUND?!

After so many calls to their customer service dept and getting a different response each time. I decided to contact American Express (since I purchased the part using my AMEX card) and let them know that a fraudulent/scam charge was on my card. AMEX gave me a temporary credit of the entire $350 while they investigated PartsTrain. After a month, AMEX said PartsTrain finally agreed to give me a refund of $245. I told AMEX that amt was unacceptable as I wanted the entire $350. The part was shipped back to PartsTrain in brand new condition just like I received it and I wanted ALL my money back. AMEX is currently trying to obtain the remaining $100. I will never use PartsTrain again!