PartsTrain
Reviews and Complaints

I was ALMOST scammed into buying the full front bumper of my 2008 lancer gts. Normally the price is around 300, on the website it is marked down to $90, that alone made me wonder if it was real because it seemed too good to be true. So i talked to their customer support (if you can call it that) on their online chat help. I was talking to one of their car "specialists", and we had a long talk but to sum it up, he knew nothing about cars, he was asking if my 2008 lancer gts was the turbo model, funny thing is that none of the lancers come with a turbo. Only the ralliarts and Evolutions. Then he sent me a link that automatically puts a part in my check out, so i looked up the product number and the picture showed the lancer bumper but it was for the 2007 and earlier version (the 2008 looks completely different). Anysways, even though i already felt it was a scam i had my credit card out ready to buy it (i figured oh well i would rather take the risk if i can get this part for 200$ cheaper). then i searched for complaints about that website, and what did i find? exactly what i thought i would, people who got the wrong parts, parts for different cars, different brands from which they ordered, or BROKEN parts. DO NOT USE THIS WEBSITE.

I ordered a replacement antennae for my 1999 cougar. On the site I saw several "imitation" antennas and made sure I found one that said "replacement" antenna. I received an "imitation" (who would want a fake antennna?) and they would not pay for the return. I should have come to this site before dealing with them.

Don't purchase from this company, they are just out to take your money. I purchased a replacement antenna for my 99 mercury cougar. The part they sent me is a fake. The cord is far too short and they are completely aware of the problem. However, they still sell it specifically advertised as a 1999 mercury cougar replacement antenna. Partstrain won't reimburse me until I ship it back - that's just fine, but they wont reimburse my original shipping or pay the shipping costs for me ship their mistake back to them. Their customer service reps are also in another country and hardly understandable. Do yourself a favor and buy from a different company.

You cannot trust their website. As the picture shows - their website shows products (Xenon light bulbs) as "In Stock", so they will take your money for orders - in attempts to bait and switch you with alternative parts. I got a prompt email back that the item was temporarily "Out of Stock" and that a refund was issued (will take 3-5 business days to show up). I did call customer service to discuss alternative, but they had to agree that simple bulbs or Halogen bulbs are not adequate replacement for Xenon or HID.
My complaint is that still, today, their website shows the product as available/in stock.
Apparently they think it is good business practice to PURPOSELY MISGUIDE CONSUMERS into parting with their money. I truly hope my money will be coming back.

Being a company that orders parts online several times a week, I was shocked to be charged over $80 in GROUND shipping and handling for 2 small and light-weight parts that cost $60. When I called to complain, the customer service adviser told me that I had 3 opportunities to see the shipping charges. He was basically telling me I was stupid to miss it. I admit that I didn't look - My bad for assuming the ground charges would be $15-20. One of the parts arrived in 2 business days but the other took 8 business days. He said I could return them but they would not refund the shipping! After much back and forth, he agreed to refund all charges if I paid the return shipping. On principle, I am paying the shipping to return the parts and will NEVER buy another part from PARTS TRAIN.

For over two months now we have been trying to get a credit from this company that their cutomer service supervisor Patrick Lim committed to. They sent us the wrong part. In trying to deal with this company the time to get someone on the phone is ridiculous, the people taking the calls are either not helpful or won't flow you to the proper resolution then after 10 - 15 calls on follow up with the Supervisor the issue is not resolved that is just horrible service. This Supervisor then the woman in the home office claimed "we understand your hassle, we are sorry and we will credit you back for your inconvenience". That was in May, with our follow up in June and July some 15 calls with no follow up from the company and STILL NO CREDIT. WE say AVOID this company - AVOID IT.

BEWARE! The address 17150 Margay, Carson CA is the address of a lot of different companies who all do their business out of the country. The Philippines the most. The phone number is a call center which puts you on hold and never comes back to you. I called in to purchase some care parts for a Focus 2007. Before I gave them the card info I asked the delivery time. She told me between 4-7 days and maybe sooner. That was great since we needed them by the 25 Nov. The next day I had a call stating they were having a problem with my card. When I called the bank I was told it was charged on Nov 15 for the amount of the parts and shipping. I called Partstrain back and they told me the delivery would be 10-14 days. NOT good since I was taking that week off to get me car fixed. I have not other time to do it. When I told them I needed to cancel they told me it was too late. It had not been 24 hours. I talked with several others but no one would let me talk to a supervisor and would not give me the owners info. When they did give me the info was nothing...I called and it was Perfect Fit another company owned by the Same U S Auto Parts, Discount Body Parts and who really knows how many other companies. I am trying to get my money back now But I learned I will NEVER EVER purchase anything on the Internet. Even a secured site is no good, Papal, or Google if they all condoon these companies and their practices. They had them all listed.

Purchased an oxygen sensor from this company and they sent me the wrong one. Website information is confusing and misleading.

Customer service provided terrible service from the beginning. They are not helpful in the least. Time to respond and pickup a call is very poor then the reps are even worse. Seems to be 'outsourced'.

Still waiting for the credit for my hassle as their 'Supervisor' Patrick Lim committed to returning our money for the hassle of dealing with this poor service.

He was supposed to follow up - he didn't. Call to office met the same rhetoric. Woman in management said I understand and I will make sure it will be taken care of. It's August (2 months later) no credit as committed to.

Avoid this company as the time spent dealing with them is worse than actually the attempt to save a few bucks due to their lower price !

If management won't take care of an issue then forget it ! We tried to get this Supervisor on the phone (no kidding) 15 times, never a call back, email, nothing. Finally get him on the phone and he has no clue. What is your order number he says ...no notes on the situation, totally clueless.

I don't like waisting our time - AVOID THiS COMPANY !

I placed a order with them June 6th, said I would recieve tracking information in 5 business days, guess what nothing ever was emailed to my box, so I called them as usual being the first time me calling, they were kinda rude and stupid about the whole damn thing. Thats when I got suspiscous about it, so I gave it three more days, what a surprise still NOTHING! They kept telling me it had shipped and that it was all UPS's fault for not giving them a tracking number, yeah right, I called the UPS headquarters and confirmed that nothing was ever shipped, so I got rude and hateful myself and flat out told them that i wanted my damn part. guess what, three weeks had went by and still nothing so I cancelled my order, and contacted my lawyer. They ended up sending me a email saying that they were refunding my account, okay so I sent them a email and told them they had till thursday to credit me back. Thursday morning, I checked my account and still nothing, so I contacted them as soon as they opened and told them that if that money was not in my account by friday morning, The F.B.I fraud would be notified, my lawyer, and the California State Police. Guess what I had my money back in my account thursday night, but that still gets under my skin, so I still notified Federal Fraud about the situation. PLEASE TAKE MY ADVICE TO ANYONE OUT THERE LOOKING FOR CHEAP CAR PARTS, PAY THE EXTRA DOLLAR TO YOUR LOCAL MAN AND ACTUALLY KNOW WHAT YOUR GETTING, DO NOT BE SCAMMED BY THESE STUPID PATHETIC CON-ARTISTS WHO HAVE NOTHING BETTER TO DO THEN RIP OFF THE MAN WHO ACTUALLY WORKS FOR THEIR MONEY!

I used their "helpful" online customer service to order a fender for a Mitsubishi Mirage Coupe LS because their website did not state the difference between two of the available fenders for the Mirage. They assured me that it was nothing more than a difference between quality for the two parts and set up a quote for the cheaper one. Upon arrival of the part, I found out that they had sent me a Sedan front fender and not a coupe. Shortly after, the website stated the difference. When I had called again they said that the difference was NOW a matter of how rare the parts were (apparently it's harder to find a mirage coupe fender than it is a mirage sedan.. total bs) Of course they said that because the shipping and handling was more than the part itself, that it would not be cost efficient to pick up the part, and although they refused to just refund the credit into a new order for the proper part(later on they said that I had to ship the part back), they said they would have the refund for the purchase within 5-7 business days, at which point I could then place an order for a new one. Several weeks later I do not see any money for the refund being posted into my account. I called them several times, being put on hold for at least half an hour each time before even getting serviced. They sent me to several different departments before I got the answer "I will put this on high priority". I'm not too sure what high priority means, but seeing that it's been well over 10 business days and I still have no money in my account, I now have to go to my creditors disputes dept and have them demand the money back from parts train. These people seem to want to hold onto your money for as long as possible without giving and proper service. They will not have me as a customer ever again.

This had to be by far the worst type of on-line ordering I've ever experienced. Constant delays, constant excuses, projections that never happened on the order placed. Cancellation of the order as well becomes a huge WAIT! I got fed up, ordered the part somewhere else and got it the next day. In the morning no less. I'm still trying to get the refund and don't really have high hopes for my time and efforts.

YOU ARE A FOOL TO ORDER FROM THEM - unless you're really lucky!

05/08/09. I ordered window motors left and right rear for a 1992 crystler labaron.

05/09/08 I was notified via email from e mart inc bellflower, ca 90706 with shipment date of 05/08/08, boxes shipped: 1, delivery date est):05/13/08, carrier: ups orgin 90706, service: g, tracking #: 1z56ew54030082362 05/09/08 received email from customer service auto parts giant that order invoice # 164021 had been shipped.

06/05/09 I sent email to customer service auto parts giant asking for a return goods number because I no longer needed the left and right rear window motors. 06/06/07 I sent second email to customer service auto parts giant requesting a return goods number so I could return un needed item to them.

06/07/09 received email from customer service auto parts giant that order invoice #164021 had been shipped. this was completly not what I has asked of them. I wanted a return goods number so I could return unneeded parts and not to comfirm my order had been shipped I knew that because I had already received parts and wanted to return them to auto parts giant.

06/09/08 received email from george at auto parts giant letting me know "a request for tracking has already been submitted to the warehouse it has shipped from as soon as they get back with us witch should be tomorrow we will let you know what is going on with the order". again they have not listened or acknowledged my request for return goods number.

07/26/08 sent another email to customer service auto parts giant stating that I have not received any paperwork from their company for my request of a return goods number and that if I did not hear from their company that I would be calling the better busisness bureau to report their services.

07/31/08 sent message to auto parts giant customer service asking them to send me a return goods number so I could return parts.

08/01/08 received email from art at auto parts giant stating that "anypart purchased from autopartsgiant.com can be returned for any reasonwithin the first 30 days provided that product has not been installed or damafed. (subject to product availability and inspection). any questions reguarding your part after the 30 day period please contact the products manufacture. the part must be unused, in its orginal packaging (no seals or packaging can be broken on gasket or timing sets), and must be in resaleable condition. because of the nature of automotive parts, the following items are unfortunately not returnable: cut hose, carburetors, electrical parts (that show any sign of being plugged in!), and special order items. once order is shipped the customer must follow these stepspolicy please call us @ [protected]". with message telling me that my (return goods number) = 204866apg then telling me where to ship parts and how to pack them. as you can see it is now august 2008 and I have just receive my return goods number my orginal request for rgn was 06/05/09 within the 30 days to request the rgn.

08/09/08 parts were sent back to auto parts giant from ups store #[protected] with tracking number 1zrx74779045232904. costing me another $9.74 to ship item on top of the $106.32 that I have already spent for parts and have not been able to receive my money back from auto parts giant.

08/26/08 sent email to ups store #5039 asking if auto parts giant had received package sent to them on 08/09/08.

08/26/08 received email from ups store #5039 letting me know that package was delivered on thursday august 14, at 9:36 am and signed for by robert. 12/06/08 sent email to jon at auto parts giant asking about our return goods to auto parts giant and why we have not yet received a refund.

12/11/08 received email from aaron at auto parts giant saying "hi this is arron i've looked at you rgn and will send it to the credit dep". "thanks any questions give me a call [protected]".

01/29/09 called and spoke in person to george to see why I have not yet received my refund for returned goods. I gave george my return goods number 204866apg along with invoice with ups shipping # [protected] and told him that it was signed for by robert. he asked for invoice number which I did not have with me at the time of call I told george that I would call him back later today at his phone number [protected] ext number 202. I called back later and left message on answering machine with needed information and asked george to call me back at my home number [protected].

01/30/09 called and left second voice message with george with no return to me as of today 03/13/2009 it has been 10 months that I have been trying to get auto parts giant to refund me my money in the amount of $106.32 for returned parts. I have have either spoken to or have had email contact with: george, art, jon, aaron, and customer service with very little help or assistance.

In January I ordered a part, wrong part shipped, company said they were sending return label, label never received unable to get my $118.00 back. I have called, sent e/m's for days all to no avail, bummer.

Was disconnected when I complained on their chat line. I believe employees been trained to falsify information regarding sending labels etc. My concern is how many other individuals are being "taken" every day by a company that doesn't care about the consumer. With all the complains how do they stay in business. How does one stop them?

We ordered a bumper which was "suppose to be brand new and an oem part." We received the bumper not only was it the wrong part it was broken and used. We called their customer service which was rude, told us to shut up and the worst part they hung up on us because they did not want to deal with the situation. Here is the worst part when we called the 3rd hoping they will not hang up on us again they refused to issue a refund. They basically stole our money shipped us a wrong and damaged part. We are know out $300 because their company can not stand by what they sell. How can this company still be in business? Unless you want your money stolen do not buy from this company. We now how to file a dispute with our credit care company.

My Fiancés car died towards the end of June so I decided to do the repairs myself. I bought a distributor from Parts Train and was told it would ship within 24 to 36 hours and that I would receive in 3 business days. One week later I called to check on my package and was told that it had left the warehouse and that UPS could provide me with the necessary info to track my package. UPS told me that the package had never been given to them and that I needed to contact Parts Train to check that the part had indeed been shipped. Parts Train customer service then told me I needed a tracking number to find the part. I may not know much, but it’s hard to provide a tracking number for a part that hadn’t been shipped in the first place. After 6 phone calls and about an hour on the phone, Parts Train admitted that they had made a mistake and would ship in 3 days and I would receive it 3 days later. They refused to cancel the original order so they could fast track the part to me. By this time it had been about 3 weeks without a car, which can make commuting to work difficult. Only after complaining twice did I receive a phone call telling me that I would be refunded for the cost of shipping that I paid for.
After installation, the car ran, but not properly. It needed a new timing belt so I figured that the timing might be off and had to schedule the work with our mechanic. The garage was booked for two and a half weeks so the car sat idle until then. The timing belt was replaced as were the spark plugs, wiring harness, air filters, and water pump. The car still didn’t run right and after 3 more days of diagnostics, that I paid for, the garage decided that the distributor was at fault. I doubted him considering it was brand new. I was wrong. The distributor was manufactured incorrectly and the timing couldn’t be adjusted to allow the engine a proper resting idle. The garage installed a new distributor, but kept the one I bought to allow me a choice. I could give them the one I bought and receive an $80 credit off of my bill when they turned in the core, or return the distributor for a full refund. I ended up rooting through a junkyard for almost 2 hours to find one to turn in.
I then contacted Parts Train to get info for the return and was promptly told that I couldn’t send it back. After explain myself three times and being transferred the same amount of times, I was told that I would receive an email confirming the return and an RMA# for the return. Five days later the email arrived, late as usual. Admittedly, I took about 3 weeks to return the part due to work and a family illness that took me out of town. I sent the part back with the RMA# the first week of December and waited. I was told that it would take up to 4 weeks for a credit, so I waited, and waited. The last week of January I decided to call and was told that I needed the tracking number. The paperwork was missing, so I asked Parts Train to find it using the RMA# or order number. No can do, I had to provide them with the tracking number, period. What are the point of order numbers and RMA#s if you won’t use them! After contacting UPS, who couldn’t help, I finally found the tracking number. I called Parts Train and was told the refund would be posted within three days. This is day one, so we’ll see.
Overall, Parts Train needs serious customer service help. I’ve ordered from them before with no problems at all, however after this debacle, it’ll be hard to want to try again. Every phone call started wit me having to start from the beginning and explain myself to multiple people, some of which had very little practical use of the English language. My repeated requests for a phone call or email from a real person were ignored completely. I could almost understand a shipping mistake, but employees who have no ability to help a customer are pointless and infuriating. I had to call no less than 30 times and wasted hours on people who would just transfer you to someone, who would transfer you to someone who would promise a call that never came.
I am a much laid back individual who doesn’t get upset often. This whole situation has left me flabbergasted. In this time of economic unrest, every company should be trying for any business they can get. Parts Train treated me with such disdain and disrespect that I felt I had to respond to someone. Whether it is to improve Parts Train, or warn others, I hope this letter helps.

They are just fine if you don't need any follow up.

They sent me the wrong part (one digit off) and I have been playing email/phone tag for a week trying to find out how to exchange the part THEY shipped in error for the part I ordered. For some reason they don't want to give me instructions via email to exchange for the right part and insist that I call them, which I have done probably a dozen times so far and they NEVER answer the phone. So instead of simply telling me how to get the part I ordered, they are getting this CRAPPY review. Next is my call to my credit card company to tell them not to pay these JOKERS. It's really too bad because their prices are great but the lengthy delays in shipping and the COMPLETE lack of follow through means I will be taking my business elsewhere.

We ordered air shocks for our truck. Of course, the money was taken out of our account. When they didn't arrive for over a week, we called Auto Parts Giant. The answer for the delay was, it takes at least 12 days for the order to reach us. We were not told that upon ordering.

I asked if the wrong part was shipped would there be any problem with us getting our money refunded. Of course, the young man said NO. The order finally came, only one shock, we ordered and paid for two. It was the wrong part, not air shocks. I was told to wait for the other shock before sending it back. The next day the other shock came. Still the wrong one.

I called and talked to Robert, he said our money would be put back into our account as soon as the return came in. When the order was at the location, UPS showed on line that it has reached its destination, I call and talked to Robert again.

Finally, Robert said the money would be in our account 2 weeks ago, no money. Now no one will talk to me on the phone. I did receive an e-mail stating that I have a credit of over $600 but no money in my account.

I keep calling and e-mailing but no calls or replies. I don't know what to do about this. We are Seniors and need our truck fixed, not to mention we are out of the money we had for the repair.