Passport-USA
reviews and complaints

So, I was looking to apply for a passport online and came across Passport-USA (passport-usa.com). I filled out their forms with a lot of personal info including my SSN and then paid their processing fee of $38. I took the forms to the Post Office to submit them when I was told that this website is a scam. I was shocked and frustrated!

In a panic, I immediately called my bank to block the charge on my CC. Then I called the phone number on the email I received from the company. I spoke with someone on the phone who assured me they would refund my money and delete my account, but I’m still pretty skeptical of their claim that they won’t use my personal info.

I find it quite concerning that when you search for passport forms on Google, this fake site is listed as the first option. It’s misleading and makes it seem like they are an official government website, which they absolutely are not. It’s almost like they are using trickery to fool innocent people like myself, who simply don’t know any better.

I strongly believe that Google needs to take action and block this site from appearing in search results. This type of fraudulent behavior is not only unethical, but it’s also illegal. In conclusion, please be aware of passport scams and only apply for government website that ends with .gov. Stay safe out there!

I gotta say, I had a pretty bad experience with Passport-USA. I mean, don't get me wrong, they make it look all official and legit with their blue print writing and whatnot, but it's a total scam. I didn't even notice the fine print at the bottom of the first page that basically tells you that you're only paying for filling out the form. And let me tell you, that form was not even that hard to fill out. I checked out the actual government website (travel.state.gov) and it was just as easy, if not simpler, to fill out than on Passport-USA.org.

So, here's where it gets super shady. When I paid for the Passport-USA service, it said "just the document." At the time, I figured that meant I was only paying for the passport book since that's technically a document. But then there were all these other options to pay for other things that I didn't even want. It was total BS.

Luckily, I was able to get my money refunded through my credit card company, and I also made sure to file a formal complaint with e-commerce.gov, which is like the international Better Business Bureau. But honestly, save yourself the headache and just use the actual government website. Don't fall for the Passport-USA trap.

This here service ain't as "easy" as they make it out to be, let me tell ya. They make you fork over $99 just to type up your passport form for you and have it picked up by the post office. But let me tell you, I've been emailing them back and forth way too many times 'cuz they keep messing up my form, givin' me the wrong pick up times for the post office, and not telling me if the package has a tracking number. And why couldn't they have given me all the information upfront? They took my money so quick, but getting a refund is like tryin' to find a needle in a haystack.

Now, the form itself looks legit, I'll give 'em that. But I ain't impressed. It ain't worth the money I paid to go back and forth with these folks. And honestly, I'm startin' to get a little worried about identity theft 'cuz these guys ain't even from the USA. I didn't realize that in the beginning, but now I wish I had just done it myself.

Save yourself some time and money and just fill out the form on your own. It may take longer, but at least you won't have to deal with these headache-inducing folks at Passport-USA (passport-usa.com).

At first, I thought I finally found the legit website to renew my passport. It was on top of the search engine and the wording seemed pretty convincing to me. To be honest, I was tired from working all day, and I needed to get my passport done for a trip. I didn't expect it to be a scam! I paid $38 without even thinking much about it, but now I'm worried sick they have all of my and my son's personal information. What if they use it for something else?! I'm freaking out!

You know how things are nowadays; they always cost extra money. Plus, I haven't renewed my passport in ages, so I didn't know the exact price. I'm more concerned about the private information I typed in that form. Who knows where it will go or who will get access to it? Oh, my credit card number is in there too! If they use it without my consent, it's just terrible. Luckily, someone shared a number with me, and I'll try it tomorrow to see if I can get my money back.

I'm so mad and frustrated right now. It's not only the money, but it's about my data and the possible consequences. I hope someone shuts down this website soon, so they can't scam anyone else. Please be careful when renewing your passport online, and always double-check the website's legitimacy before putting any of your information.

Honestly, I'm pretty angry about this Passport-USA site. I'm new to the passport scene and was totally clueless about how to get my hands on one. So I stumble across this site, pay the fees, print my forms and think "wow, I'm such a competent adult who doesn't need anyone's help!"

Oh boy, was I wrong. Flash forward to a few months later, I'm chatting with some co-workers about the process and they're all like "that seems pretty weird, where did you go?" So I tell them about Passport-USA and they basically laugh in my face. They pull up the same forms I paid for for FREE on the post office website.

I'm honestly so upset about this. As a single mom with a tight budget, $38 might not sound like a lot, but it's money I could have used for groceries or bills. I feel like such a sucker, falling for a scam like this. I really hope this site gets shut down so they can't take advantage of anyone else. Ugh.

So, I found this website, Passport-USA (passport-usa.com), and paid $38 to get my passport application processed. I had never gotten a passport before, so I didn't know what to expect. But when I went to my city's passport application office and told them about the website, they said it was a scam. I was so disappointed!

But then I decided to try to get my money back. I went back to the website and contacted them via email. And you know what? They responded really quickly. I asked if I could cancel my "subscription," and the woman on the other end said no problem. Within about 10 minutes, my money was back in my account. Phew!

But then I started to worry about my information from the application. I asked the woman about it, and she said that once the money is refunded, my account is deleted from their database. That made me feel a bit better, but just in case, I think I'll contact the credit reporting agencies.

I called the city's passport application office back to report the website that took my money. They said they'll be contacting the state department and reporting them as fraudulent. I really hope something can get done and that other people can get their money back, too. It's just not right to scam people like this.

Hey, just wanna share my thoughts about Passport-USA (passport-usa.com). So, here's the deal. I forked over $38 for passport renewal, but turns out, this ain't the real deal, ya know? I thought it was the official passport site, 'cos the URL was pretty dope, but it was some shady biz. I filled out the app online and printed it and mailed it to a legit passport office. But two weeks later, I got a letter from the US Dept of State National Passport Office, saying my passport was on hold 'cos I owed $110. What the heck, right?

Turns out, Passport-USA was playing games, sayin' they gave me a PDF of the app, which was just a loophole for screwing over people. I guess I'm lucky 'cos I only lost $38, but others lost way more. I read the comments and y'all better watch out! But if you do get scammed, just call them up 'cos their number is on the first email you get from them. There's options to pick from, but just press 1 and you'll get someone. The dude I spoke to was chill and didn't argue when I told him they ain't legit. He even apologized and said the refund was on its way to my Visa card. Got the money within 30 minutes.

So, yeah, take it from me and don't trust Passport-USA. They're a bunch of scammers, but at least I got my money back.

Yo, gotta warn you all about this bogus website called Passport-USA. Straight up, it's a total scam. Like, for real - do not, I repeat, DO NOT give these clowns your info or your skrilla. They'll dip out on you once they take your $99 and that's it, hasta la vista, baby. Ain't no way they're gonna help you get a passport - they're just gonna use your deets for some sketchy cyber crime.

Google needs to get their act together, man. When you tryna figure how to renew or get a passport, this site pops up first and it looks legit. But nah, they pullin' a fast one on ya. If Google had some kinda alert system, maybe they could prevent these wack scam sites from showing up at the top of searches. For real though, sometimes even smart people fall for these tricks 'cause they think they can trust what they find on the internet. But you gotta take a sec and think before you just hand over your personal info.

But let me tell you, getting a passport is real easy. All you gotta do is go to the US State Department website (eforms.state.gov) and download the form. It's a breeze and you don't need no one else to help you out. The legit US Government website is simple to use, yo. And if you need your passport ASAP, they got you covered for an extra fee.

My hubby almost fell for their scam, yo. He gave 'em his credit card info but he peeped the sketch level when they asked for his social. He shut it down and called his credit card company to cancel the card and dispute the charge. Plus he's filing a fraud report with his bank. So he good, but we gotta take this seriously, folks. Don't mess with Passport-USA.

I gotta say, I was one of them folks who thought I was on the real deal official government site when I was looking to renew my passport. So I went ahead and filled out the form they had, thinkin' I was gonna only have to pay the fee for the renewal. But they asked me for $49 bucks and I thought, well, that's alright, must be an extra fee for renewin' online. But it turned out I was dead wrong, human error and all that. I realized that the $49 fee I paid was just for the passport forms they gave me. And lord did I panic. I was thinkin' that I was scammed and that those crooks had all my info, even my credit card number.

So I called the number that they sent me in the email, and I spoke with a customer service rep, who turned out to be really friendly and helpful. They explained to me that their site wasn't the government site and that the disclaimer was on their site (which I saw later but didn't see then, silly me). They told me that they only had access to my name, email and the last 4 digits of my credit card number. But still I was worried, my oldest grandson told me stories of folks being scammed online and stuff. So I asked them to do two things: 1) refund me and 2) make the website more clear with the disclaimer so others won't get confused too, especially older folks like me who ain't really savvy with the internet.

The gentleman who helped me was real kind and took care of my refund and my request for the website. I guess I was lucky that I wasn't too harsh on 'im when I called. But really, the customer service I received was better than I expected. Though they could have made it more clear on their site, I'm happy they didn't try to lie to me or something. Though, I gotta say, it was too easy for me to think it was the government site. Just like them other folks in the reviews here.

Overall, Passport-USA is alright. But beware, it ain't the government site. And always double-check the fees and everything before you pay. But don't worry, the customer service folks seem to be friendly and helpful to folks like me who ain't tech-savvy.

Hey there,

So, I recently had an experience with Passport-USA and let me tell you, it was not great. I mean don't get me wrong, the website looks fancy and official, but there were a couple of things that rubbed me the wrong way.

Firstly, when I went to submit my application, I was hit with a $38 fee that I wasn't expecting. Now, I'm not saying that $38 is a lot of money, but I just wasn't prepared to pay that much. And to make things worse, the website didn't give me a heads up that this fee was just for their system and didn't include the actual processing fee. I only found out after I had already paid, which really sucked.

I did some more digging on their website and eventually stumbled upon a paragraph buried away at the bottom that said they weren't affiliated with the US Department of State or any Government Agencies. Now, that's all well and good, but why is that sentence so hidden away? If it was made more prominent, it would save a whole lot of confusion for people like me.

After all this, I decided to look at their reviews, and the results weren't great. Out of 21 reviews, 20 people gave them a one-star rating! I mean, seriously, that's a clear sign that something isn't right. It made me wonder, what is their business philosophy? Do they only care about making money, or do they actually care about their customers?

To be honest, it's not about the $38 fee that bothered me, it's the principle of the matter. If I can warn others to not make the same mistake, then that's a good outcome. And let me tell you, I'm definitely going to report their deceptive tactics to the FTC and BBB. It's not cool to mislead people like this.

In conclusion, if you're thinking of using Passport-USA, I would advise that you tread carefully. Happy travels!

Not gonna lie, I was pretty skeptical about Passport-USA at first. But let me tell you, I caved in and tried it out anyways. Honestly, it was a bit of a letdown. I mean, don't get me wrong, it's not a scam or anything. But it's definitely not worth the $38.00 subscription fee.

Basically, all they provide is the ability to print and fill out the ds-11 form on their site. And let's be real here, you can do that for free on the official government website. The only other thing they offer is a link to check the status of your application, which is also available for free on the official government website.

So, really, you're just paying $38.00 for convenience. And to be honest, it's not even that convenient. I found it much easier to just go to the official government website and fill out the forms there. Plus, it didn't cost me a dime!

Long story short, if you're thinking about using Passport-USA, just don't. Save your money and go to the official government website for all your passport needs. Trust me, it'll save you a lot of hassle in the long run.

This website, Passport-USA (passport-usa.com), let me down big time. I made a mistake by not paying close enough attention during the whole process, but I really expected better. Firstly, I found out that this site is in no way related to the US government; it's not even based in the States. This realization left me feeling uneasy. Then, I quickly inputted all my personal info and payment details into their forms without double-checking anything, and just like that, I made a big mistake. I got charged for something that I could have gotten for free on the official US government website - a blank form.

I was so disappointed that I had to report this situation to my bank as fraud and it came to my attention that the charge was from a bank in Switzerland. How bizarre is that? I honestly do not recommend it to anyone. It is immoral that they are stealing funds from individuals who are probably not aware of the differences between genuine official forms and misleading fake forms. It's not worth playing games with this company. Don't let yourself be the next victim.

I gotta say, Passport-USA really let me down. I shelled out thirty-eight bucks for what I thought was gonna be a quick and easy passport renewal online. Boy was I wrong. Turns out I'd lost my original passport and that meant no online renewal for me. But when I tried to get some answers from these guys, nobody was picking up the phone. Like, seriously? Busy signal after busy signal, it was enough to make me want to scream into the phone. And don't even get me started on trying to get a response via email. It's like they disappeared into thin air.

So here I am, feeling like the biggest idiot in the world for giving away my hard-earned cash to these guys. I mean, maybe they should be apologizing to me, but who am I kidding? They couldn't care less. They're probably enjoying their fancy dinners and vacations right now, all thanks to suckers like me.

In the end, I had to resort to good old-fashioned snail mail to get my passport renewed. I trekked down to the post office and got everything sorted out there. And you know what? It wasn't even that bad. It was actually pretty painless, to be honest. So if you're thinking about using Passport-USA for your passport needs, just don't bother. Save yourself the headache and go to the post office instead. Trust me, it's worth it.

So, I was trying to get my passport application done when I stumbled across this website called Passport-USA. It seemed all good to me as they were charging only $38 for the application process. I thought that it was a pretty reasonable deal. However, as soon as I submitted the application form and the payment, I realized that this thing was not as good as I expected it to be.

The thing is, I later found out that the passport application process is completely free of cost. And these guys at Passport-USA were charging me $38 for it. Can you actually believe that?

It was only after I did some research online that I realized I was getting scammed. So, I called the number they had provided me for a refund. I was skeptical at first, but I decided to give it a try anyway.

When I called, the person at the other end assured me that I would get my money back without any questions asked. They also promised me that my personal information would be deleted from their database forever. But, honestly, I don't know if I can really trust them on that front.

I just hope that they actually delete my info, otherwise, it can lead to a lot of problems later on. And, in case you are in a similar situation, I would suggest you report these guys to IdentityTheft.gov. I have already done that. And if more people report them, it could lead to an investigation.

By the way, if you have already filed a report on IdentityTheft.gov, make sure you call their helpline too. They will guide you on the next steps that you need to take in order to protect your private information.

Overall, I would advise you to stay away from Passport-USA. It's just not worth the risk.

I gotta tell you, Passport-USA (passport-usa.com) is not a good experience at all. I mean, once you put in your info, it's like being stuck in a forever box without a way out. They don't let you edit or even look back at your report to correct the errors. I am not the type to make mistakes, but who knows? What if I accidentally typed my address wrong? I wouldn't even be able to fix it! It's like they don't even trust you to make your own changes to your report.

Moreover, these guys say that you can delete your stuff, but I don't think that's real. Why would they even let you do it in the first place? You'd think I'd be allowed to go back and make some changes until I'm fully satisfied with my report, right? But, no, not with Passport-USA. They're a bunch of control freaks.

And wait, there's more! They expect you to give them money! Can you imagine that?! I don't have that kind of money. The moment they asked me for payment, I knew there was something fishy going on. I thought I was already in the post office website, but it turns out I was wrong. So, I was screwed. I gave away my personal information, which they wouldn't even let me change, and I didn't even get to finish my application because I couldn't send them any money.

In summary, Passport-USA is a joke. They can't even let me make little changes to my report, and they want me to hand over money for an incomplete application? Don't even bother with these guys. Go somewhere else.

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So, I stumbled upon Passport-USA and was pretty excited at first. I thought, "Wow, I can get my passport hassle-free!" Turns out, it wasn't so hassle-free after all. I paid my $38 membership fee thinking that I could process my passport application with ease. Little did I know, that wasn't the case.

When I received an email from them, it said to send my application to the National Passport Processing Center in Philadelphia, PA. I did just that, but my application was returned to me because they did not receive payment. I was frustrated and confused, so I called the Passport-USA customer service number.

After being on hold for what seemed like forever, I was finally able to talk to someone. They explained to me that Passport-USA is not affiliated with any government agency and that I should have sent my application to the National Passport Processing Center directly. They also told me that they would refund my $38, but I'm still waiting on that.

All in all, I wouldn't recommend going through Passport-USA to get your passport. It's better just to go to your local post office like they recommend on the government website. It's less complicated and you won't have to worry about your application being denied.

I do appreciate that they have offered to refund my money, but I hope they will fix their website so that others won't have the same problem that I did. I plan on reporting them to the Attorney General's office because what they are doing is not right.

In summary, Passport-USA may seem like a good idea on the surface, but it's not worth the hassle and confusion. Stick to the tried and true method of going to your local post office and save yourself the headache.

and I won't be making that mistake again. However, I will say that despite the misleading language, the on-line assistance was indeed hassle-free and I did receive my passport in a timely manner. The steps were easy to follow and the website was simple to navigate. I appreciated the clear instructions and helpful tips along the way. The only downside was the fee, which I wish had been made clearer from the beginning. Overall, I would recommend Passport-USA as a reliable resource for obtaining a passport, but be aware of the fees involved and don't fall for the sneaky language promising a free service.

I was just like so many other people who were misled by Passport-USA (passport-usa.com) because I mistakenly thought it was the legitimate website for passport renewal from the U.S. Government. I was feeling so excited because I saw that I only had to pay $38, which I thought was the standard fee for passport renewal.

Immediately after I hit the button to make the payment, I realized that there shouldn't be any additional fees on top of the standard renewal fee. An alarm went off in my head, and without a second thought, I tried contacting them for a refund. They sent me an email promising that it will be refunded, and it will not take longer than 24 hours for it to disappear from my bank statement.

But, guess what, it's now been 20 days! Still no refund despite my sending them two follow-up e-mails! They are not responding to my messages, and I am feeling frustrated by this scam!

I highly recommend to anyone who is reading this to avoid this website at all costs! They are nothing more than a money-grabbing scam. Don't let these guys fool you into anything.

As a consumer, I believe it is our right to receive the service we paid for, and no one should deprive us of that. And yet, in this case, I felt cheated and betrayed. I have learned from this mistake and will now be much more careful about making payments online and double-checking the authenticity of the website I am using.

So, please, take my advice and avoid Passport-USA (passport-usa.com) at all costs. It is nothing more than a waste of time, money, and energy.

This website called Passport-USA (passport-usa.com) is really frustrating, man! It's like they're trying to trick you or something. When I searched for passport renewals, their site came up at the top of the list - probably because they paid extra to be an ad or something. Anyway, when you click on it, it seems like they're going to help you renew your passport online, which would be convenient right? WRONG!

After going through the steps and filling out all the info they asked for, they hit you with a charge of $38 plus a stupid $1 added to your card. You might think you're paying for the passport renewal, but guess what bro? That's a total scam 'cause you STILL have to pay and send in the papers and stuff. What a waste of time and money.

Honestly, the website design is pretty good and they make filling out the info super easy, but it's all a facade. They're just trying to lull you into a false sense of security so they can rob you of your hard earned cash.

If you ask me, someone needs to go to jail for this BS! I hope I didn't get compromised in any way, 'cause that would be a total nightmare. I wouldn't recommend this BS site to anyone!

I had a really terrible experience with Passport-USA. I'm not sure if I would ever recommend this company to anyone. I decided to renew my passport with them around 3 months ago, but I never got any kind of confirmation that my application was received or being processed. I definitely got worried about that, so I tried calling and emailing them to ask about the status of my application. But I didn't get a response for almost a week. Talk about frustrating!

So I decided to go ahead and apply for a passport through a government website instead. Then I cancelled my application with Passport-USA and asked for my money back. At first they were not so understanding, and even said they had already started working on my application. Come on, really? But after I talked with them for a while, they finally agreed to give me a refund and said it would happen within 30 days. But that's not what happened. They blamed the company that processes payments for them, which I don't think is a good excuse.

To be honest, I have never dealt with a company like this before. It was so frustrating and disappointing. I don't think I would want other people to go through what I went through.