PatioSunUmbrellas.com’s earns a 1.0-star rating from 14 reviews, showing that the majority of outdoor enthusiasts are dissatisfied with their purchases.
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Customer service about my warranty
I purchased my Umbrella in June 2018. It has worked perfectly. Last year I noticed the cover for my Umbrella was ripping. On June 6th 2023 we had a hailstorm that shredded the cover. I called the phone number that I have with the Warranty & received a recording to email a certain email with my order # & problem. I am not sure if I can find my order # right now - we are remodelling our home & a lot of my records are in storage. But I copied the Warranty & phone number when I purchased the Umbrella.
The phone number that is listed now is different but is still the same recording. I do not get any answer .. at one time I received a recording asking me to record a message. I did receive a recording to email and inform of problem with my order # . I called again to get my order # but no answer.
Kristine Hales
[protected]@yahoo.com
Desired outcome: I would like a new cover for my Umbrella at no cost.
None of the contacts are working.
I placed an order on October 21, 2021 and received no confirmation, tracking info, or anything else although I was charged the full amount immediately. I have called customer support four different times (including one at 4 AM), but each time a recording told me that they were helping other customers and to leave my contact info and they would call back...
Read full review of PatioSunUmbrellas.comUnethical return policy
They sent me the wrong color umbrella and refuse to accept their mistake and fix it. Oh and their "30-day guarantee?" They don't mention that if you want a full refund you have to ship it back to them at your expense. Alternatively, they will refund 20% and you keep the product.
The photos attached show the beige color from their web site, the tan color from their web site, and the umbrella I received. Note also the SKU on the box: TILT-8FT-TB. The SKU on my invoice is TILT-8FT-TAN.
There are also photos of my invoice and of the email thread with the company.
Desired outcome: I just want my money back or the correct color umbrella.
Is PatioSunUmbrellas.com Legit?
PatioSunUmbrellas.com earns a trustworthiness rating of 52%
Think twice and be always careful when sharing sensitive information.
Patiosunumbrellas.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Patiosunumbrellas.com you are considering visiting, which is associated with PatioSunUmbrellas.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for PatioSunUmbrellas.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
However ComplaintsBoard has detected that:
- You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
- SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
- PatioSunUmbrellas.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to PatioSunUmbrellas.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
- Keywords related to scams and fraud were identified in our analysis of PatioSunUmbrellas.com website, which could indicate that the website is engaging in illegal or unethical activities. It is crucial to approach the website with caution and conduct proper research before taking any action.
6 foot tilt umbrella
Do not order from this company! Low quality and the worst customer service.
We ordered from this company because of their claim for high quality, fare resistant fabric.
Our umbrella faded (see photo) after 3 months. They offer a full refund policy. We contacted the company to have the fabric replaced and they insisted that we pay $40 to have the defective fabric returned.
Total scam!
Too bad
It's ridiculous. I got an umbrella with a hole in the middle. How? How could this happen? Why didn't you see you were going to send a torn item?
The umbrella was with a hole as I already said, and made out of very cheap material. Would it save me from the rain? Obviously, it wouldn't.
I wanted to get my refund, but they pretend to be unreachable and all my emails are left unanswered. That's very professional, you know.
offset patio umbrella
I've had this umbrella less a month! The leg is bent, plastic piece to hold umbrella up, broken, powder coating chipping off and already rusted at base.
I communicated with the company in Canada that manufactured the umbrella. They have informed me I was to receive full refund. Company in California said I must ship umbrella back, ...its broken how can I send back when I have nothing to ship in. The box it came in was torn and wet.
I would advise No one to purchase anything from this company as it has a guaranteed lifetime warranty, Really? Very poorly designed. Complete falsehood on advertising. Company is a scam.
Patio umbrella
Received product, it broke after 4 months, very poorly made. The site claims lifetime warranty. When I contacted them, they wanted me to ship my defective umbrella back...(over 50.00) or else just send them 40.00. They do not tell you about this fee, the umbrella is made like a piece of tin. The umbrella is in no way even with the 40.00. Horrible experience. They won't budge on decision.
Still waiting for my refund
I have ordered an umbrella from www.patiosunumbrellas.com and unfortunately it arrived damaged. I really liked the umbrella itself so I decided to ask for a replacement. When I contacted the company they replied that they cannot send me a replacement and offered a refund. They said that I have to ship the damaged one to Canada at my own expense.
I did as they said and since then I heard nothing from PatioSunUmbrellas. They promised me a refund I did not get one.
Seller delivered wrong order
I bought furniture and some accessories from the company www.patiosunumbrellas.com. I waited too long for the delivery and didn’t get the whole order in result. The seller provided fake promises and some excuses, but I was sick of his speeches. I wanted to return the whole order back, but the seller suddenly vanished and it was impossible to contact him. I want to get rid of this furniture and get only my money.
Read full review of PatioSunUmbrellas.comThey delivered broken chairs
We ordered patio umbrellas and chairs from the company www.patiosunumbrellas.com. It was nightmare, because they haven’t delivered order on time. The umbrellas were sold out. As well as they delivered broken chairs. It was terrible deal and the seller refused to take these chairs back. He told me “no” and after that all our communication stopped. The company is terrible and their items were bad-quality and not durable at all.
Read full review of PatioSunUmbrellas.comThe agent was rude and harassed me
The customer services on the website www.patiosunumbrellas.com are the worst. I placed the order and money was taken within couple of hours from me. After that I simply didn’t get any info that my order was shipped. When I called them, the rep yelled at me and refused to tell where the order was. He used a lot of impolite and swear words. Inappropriate services towards customers.
Read full review of PatioSunUmbrellas.comThey twice lied to me about my order
I purchased some items for my patio from the company www.patiosunumbrellas.com. I got some confirmation info, but it didn’t provide info that the order was sent. I called to the customer services and the rep told me that it would be send today. Ok, after 5 days I haven’t received the order or even any email. I called them again, and the rep told me that...
Read full review of PatioSunUmbrellas.comThey posted fake prices and didn't tell about it
I bought 5 umbrellas from www.patiosunumbrellas.com, but I wanted to warn that all their offers and ads on the website were fakes. As well as the seller posted wrong prices and told us the correct ones, when we already proceeded to pay. It was awful and inappropriate to provide such services and behaved like a blighter. I will never again use this website and advise you to stay away from them.
Read full review of PatioSunUmbrellas.comSeller hasn't provided the order and our communication stopped
We bought patio umbrellas from the company www.patiosunumbrellas.com. These jerks provided the confirmation info and told me the day of the delivery, but no one of course provided the order. I wasted my time and tried to contact these jerks. But of course they ignored me. Awful services. The worst company ever, so avoid these ### and post comments about your experience with them.
Read full review of PatioSunUmbrellas.comPatioSunUmbrellas.com Reviews 0
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Overview of PatioSunUmbrellas.com complaint handling
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PatioSunUmbrellas.com Contacts
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PatioSunUmbrellas.com phone numbers+1 (888) 407-9656+1 (888) 407-9656Click up if you have successfully reached PatioSunUmbrellas.com by calling +1 (888) 407-9656 phone number 0 0 users reported that they have successfully reached PatioSunUmbrellas.com by calling +1 (888) 407-9656 phone number Click down if you have unsuccessfully reached PatioSunUmbrellas.com by calling +1 (888) 407-9656 phone number 0 0 users reported that they have UNsuccessfully reached PatioSunUmbrellas.com by calling +1 (888) 407-9656 phone number
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PatioSunUmbrellas.com emailsinfo@patiosunumbrellas.com100%Confidence score: 100%Supportwebmaster@patiosunumbrellas.com77%Confidence score: 77%itrma@patiosunumbrellas.com10%Confidence score: 10%support@patiosunumbrellas.com10%Confidence score: 10%supportsales@patiosunumbrellas.com10%Confidence score: 10%saleswarranty@patiosunumbrellas.com10%Confidence score: 10%
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PatioSunUmbrellas.com address704 North Valley Street Ste V, Anaheim, California, 92801-3826, United States
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PatioSunUmbrellas.com social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all PatioSunUmbrellas.com contacts
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