Tmart.com
Reviews and Complaints

As someone who has interacted with Tmart.com, I must say that my experience has been quite mixed. While the website offers a wide selection of products at decent prices, the overall quality and service can be inconsistent. There have been instances where I received defective or broken products, and the process of returning them for a refund or replacement was challenging. Customer support, although responsive at times, did not always provide satisfactory solutions. It's essential to carefully research products before purchasing, as the quality can vary significantly. Despite some positive experiences with unique items like Arduino Nano's, the overall reliability and consistency of Tmart.com remain questionable. Proceed with caution when considering purchases from this platform.

En l?neas generales y por el precio que tienen me parecen ideales para principiantes, sobretodo jovencitas que comienzan ahora a maquillarse y que no disponen de mucho dinero para invertir en brochas m?s profesionales. Me gusta mucho la suavidad de sus cerdas y apenas pierden pelo en los lavados. Como inconvenientes, todas las brochas de sombras son de lengua de gato, creo que dado el n?mero de pinceles que lleva la manta podr?an haber incluido otras variedades, echo de menos un pincel para difuminar las sombras de ojos. A pesar de ello, ?stos cogen buena cantidad de producto, punto a su favor, cosa que no sucede con la brocha de colorete.

I purchased the 16GB Electric Guitar Shape USB Flash Drive Red from tmart.com and purchasing from the website was a very satisfying experience. The website was easy to read and I easily found my way navigating through the various pages. The ordering process was fairly simple too and didn't demand for too much information or didn?t require me to switch from page to page. Delivery of the product was swift and I received my order well before the stipulated time. Even the customer service department was very helpful when I got in touch with them to confirm whether my order had been placed. The website has no hidden charges and you pay exactly the price mentioned beside the product.

I hear all your feedback and its pretty negative but I have to say I have been a dropshipper through tmart for about 4 months now and I have been very satisfied with the services and shipping, I sell the Jewelry and Childrens items so maybe that is the difference but I can tell you they do have a warehouse located in New Jersey and if the items are in stock there and ordered the shipping only takes about a week, if the item is out of stock at the US location then they will ship from China which takes about 3 weeks. I have had a few issues with damaged items and such and everytime I request a RMA Tmart sends the customer a new item with no issues and they have been great at refunding me when I do have a issue, its all about communication with them and knowing what you or ordering and making sure its located in the US warehouse. Also if an item is not located in the US warehouse but is in stock over seas you can ask them to stock it at the US warehouse - they usually dont have a issue with this if you plan to buy it.

I ordered this battery from Tmart to replace the worn out battery in my old Dell Latitude D600 Notebook Computer. I use this Computer daily and this new battery has done exceptionally well with extended battery use and recharging while using it at home on the AC Adapter. There are several batteries and chargers that are sold for the Dell Latitude D600 but this one matched the "Rating for Volts and mAh" of the existing battery so I played safe and stayed with that. For me, if something works right out of the box it generally works for years or at least the advertised life of the product and this battery works as advertised. I currently get between 2 1/2 to 3 hours of run time when this battery when it is fully charged. I like this battery so well that I just purchased a second battery to carry in my bag to extend the run time when away from home without AC access. I currently recommend this battery and, if it fails sooner than it should, I will either add to this review or write another to inform the buyer. However for now, it is working as it should and I am pleased.

He comprado TMART soporte de la c?mara, la siguiente es mi evaluaci?n:
En primer lugar, esto no es un sustituto de un tr?pode de tama?o completo. Si usted tiene una c?mara y no tiene un tr?pode de tama?o completo, conseguir uno de esos primero, podr?s conseguir mucho m?s uso de ella. Este es un buen tr?pode para cuando lo que desea es un poco de tr?pode para montar una c?mara, pero s?lo es adecuado para las c?maras de peso ligero, no c?maras m?s grandes, como las c?maras r?flex digitales. Tiene algunas caracter?sticas que son mejoras sobre los peque?os tr?podes que se pueden encontrar en la tienda de d?lar. Las piernas pueden envolver alrededor de un objeto, que le da m?s opciones de posicionamiento (pero tenga cuidado, ya que las bolas en las piernas pueden aparecer f?cilmente aparte). Y este tr?pode, como la mayor?a de los tr?podes de tama?o completo, tiene una base de montaje de desconexi?n r?pida que le permite conectar f?cilmente y desconectar el tr?pode, una caracter?stica de los tr?podes de tienda de d?lar carecen. El zapato que se conecta a la c?mara es particularmente peque?a, una buena caracter?stica que te permitir? dejar que concede a la c?mara sin ponerse en tu camino cuando no utilice el tr?pode. Una desventaja de este peque?o zapato es que necesitar? un destornillador para adjuntarlo a la c?mara, que no tiene un f?cil utilizar el tornillo de mariposa que es com?n a los montajes de tr?pode m?s grandes.

I received JXD388 Quadcopter for Christmas and it's been flying great. But in less than 30 days the rear left propeller stopped turning and the copter will no longer get off the ground. So I spent almost an hour on live-chat with Qiu Stacy on Saturday, Jan. 10th, and after sending a copy of my invoice and a video of the blade not spinning, I was told that the technician wasn't online and that they would email me Monday the 12th to address the problem. Well, Tuesday came around with no contact from Tmart. So I sent them an email asking for a response. Nothing. I've sent emails Wednesday and Thursday. Still nothing. Now it's Friday and we're going into the weekend again without any response. I can only conclude that their customer service stinks and that they have no intention of resolving my problem in any way---even though they offer supposed "warranties". I've very disappointed.

>>>Update: I just spoke with another person at Tmart (Zheng, can't remember the last name), and they were very helpful. Zheng told me that I was sent an email the 14th, and after we talked a bit, I realized that the email address that their response was sent to was that of my wife's---who had bought me to quadcopter for Christmas---and that email is now dead because of a problem related to my ISP (they're still trying to fix it). So Tmart DID send me the response as promised. And after talking with Zheng, I was able to resolve my issue. So I must retract my initial review, and change the one star to five. I am very please with Tmart's service at this point. Hopefully, all will go as planned, and I'll get a fixed copter.

My review is probably going to be one of the most different ones on the site. I actually stumbled across Tmart by accident. Back in the year 2010 I had created a Gmail account and I was cleaning files up and organizing and I decided to go through my spam folder and find out what kind of spam was actually going in there cuz it's not a folder I'd normally go through. Well when I saw an interesting email it said my first and last name and I was curious as to what it was what kind of an email that was. Sure enough I opened it up it started telling me about the website tmart.com and I just decided to click on it and I explored the site for like 6 Straight months and in the process of that I was also learning the sanitary processes to take when handling Tattoo equipment. So overall after getting my research from Tmart and learning the products that they have in stock I decided six months later I purchased list of tattoo supplies that I needed to start practicing. I was very impressed with the prices on everything that I had ordered and a week later when all the equipment showed up I was still pretty impressed with the quality of the products and since then I have kept my Tmart account active or on standby I still use it to this day in the year 2017. I'm always telling my friends and family about this site and that they need to check it out a lot of them just forget about it but the ones that actually end up listening and going to it well I told them that they need to be prepared because they were about to be sucked into the pool of I literally laying in bed sometimes just searching all different kinds of products looking at reviews the site has so many endless opportunities and so many ways to do be creative it basically freeze my mind up and let me start thinking of my future and how Tmart could possibly be that Gateway to success. I also think about possibly working with tmart.com or for tmart.com. Either way one way or another I am currently with the company even as a customer I will always associate with tmart.com and the way they set the site up with all the different topics and everything the way it's laid out it's very easy going to just browsing around.

I ordered a JJRC H8C Quadcopter for my little brother's Christmas back in November. The package came through just fine, everything was included and my little brother was very happy with the gift I bought him.

Because winters are cold and rainy, we couldn't fly the quadcopter until February. When we first took it out for a spin, everything went fine, it flew as it should and we enjoyed it very much. After a flight or six, one of the motors died without any reasonable explanation - we flew it on 50% the whole time, no longer than 2 minutes at a time, to let the motors cool down and savour it.

I thought I had received a bad model, so I contacted Tmart. After spending more than an hour chatting with them (it takes ages to come to an understanding), I agreed on sending the broken down quadcopter back and receiving a new one by mail. Shipping costs back to China were 22.75, of which Tmart only paid me back 14.08, although it was stated in the chat that return shipping fees would be paid back to me.

While waiting on my new quad, I did some research online to find out that the motors used in the JJRC H8C are of bad built quality and will almost surely die within 15-20 flights, mostly due to overheating or a component malfunction.

After a little less than a month, the new H8C quadcopter arrived by mail. It was handed to me by the mailman, who charged me another 24 in customs fees due to the value on the package being too high. As I had been eagerly waiting to fly our quad again, I decided to pay the money and get it over with. The 50$ quadcopter had now cost me up and about 90$, I could've looked online and almost could've ordered me a second one for that money.

Because I wanted to avoid future motor problems, I read some reviews and learned the best way to go about it is to let the motors spin for 30 seconds on 25% while on the ground, and to repeat this every 3 minutes until 2 full battery charges are spent.

I was now ready to go outside flying. On the first day, I flew the quadcopter a total of 2 battery charges, no longer than 2 minutes at a time, again with a cooldown period of 5 minutes in between flights. It was awesome and the images from the included camera were nice too.

On the second day, I was flying the fully charged quadcopter for about a minute and suddenly, I saw it come down steadily. I went closer only to find out that one of the clockwise motors on this quad died as well.

I contacted Tmart on the 11th June about this problem and the person I spoke to (Luo Belly) agreed to send me a new set of both clockwise and counter-clockwise motors. I urged to fix my quadcopter myself to avoid paying any additional costs and replace all of the poor built quality motors with better upgraded ones, since I had already put in way too much of my own money on this cheap, poorly built toy. Because in the end, that's all this quadcopter is.

I would receive a confirmation mail with a tracking code, so I waited. A month passed and I contacted them again today. This time, my live chat operator was named Xie Scorch, and I must say I have never been treated this poorly by anyone.

First of all, the new motors that were promised to me weren't send out yet "because he has trouble with pc". Secondly, he refused to send me the counter clockwise motors as well. I made clear that his colleague agreed to it in an earlier conversation, and that I was taking the quad apart myself and that the process will already take 2 hours of my time, unscrewing all 47 screws to reach the inner compartments, and that I'd rather replace all motors at once instead of having to repeat the process after a few flights - because the standard motors will break down without a doubt.

Also, having to wait for a month while expecting a package to find out that it hasn't even been send out yet is rather frustrating as well. Xie Scorch showed no empathy at all and as the conversation progressed, refused to further talk to me to resolve this issue. I was performing a monologue to a brick wall, no answers were given and no help was offered. I asked if I could speak to his manager or supervisor, still no answer. I typed a question mark every 5 minutes, still no answer. Mr. Scorch - in my humble opinion - doesn't deserve to work with people if this is the way he treats them.

Therefore, if this is the way Tmart treats its loyal customers (I've spent over 300 in total on this site), I'm not interested in dealing with them anymore and will take my time and money to companies that are actually helping their customers, like banggood.com or aliexpress.com instead.

TLDR: Ordered a quadcopter JJRC H8C, broke down after a few flights, traded it in for a new one, paid additional return shipping fees + customs fees almost matching the price of a new one to receive the new quad, new one also had a motor break down after 3 flights, been treated like $#*! by Xie Scorch the Live Chat operator when contacting to complain, refused to help or answer me.

I've been a loyal customer on Tmart for many years, but this is ridiculous. I've dealt with poor packaging (one of my two Xiaomi ***mah powerbanks I ordered last month came in broken last week, had a cracked up usb-port) and long shipping times, but if the people responsible for your customer satisfaction treat you like this, there's really no reason why you should ever choose Tmart again.

EDIT TO ANSWER TMART: I agreed to 1000 points after receiving the second quadcopter, I practically had to beg for some sort of compensation after I had to pay a total of 32 in additional shipping and customs costs. This has nothing to do with your inferior product or the poorly built components, which I was planning to replace a month ago. You tried giving me 100 points at first, you should be ashamed of yourself. 1 point equals 1 cent, so for my 32 I could've bought 3200 points. Also, these "points" can't be used to purchase items, it only gives you a 10% discount at best. So here I am, stuck with 1000 useless points and a broken down quadcopter.

An employee of your company promised me on the 11th of June to send out 2 upgraded clockwise and 2 upgraded counter clockwise motors. Assuming it was coming in by mail any day now, I contacted again to get the tracking number, which I would receive by email somewhere mid June but didn't get. If your company was located in Europe and you treated people like this, you'd be long out of business. I'm planning to make sure no one I know or speak to ever buys from you guys again, your answers lacks respect and admittance in all forms or shapes.

Ordered a Tablet for my grandson for his birthday and fair enough it came in no time which was great. The minute I opened it it didnt look good. The white cover for the tablet was all creased and when I took the tablet out of the white cover sleeve it was full of dirty fingerprints and was scratched at the bottom. The charger and usb adaptor that came with it wasnt even in their plastic bags but just tied together and when switching it on it had lots of differenet hubs/routers it had been trying to connect to. Instruction Manual was all creased too. Immediately I went on their website and you can only web chat. First so called advisor asked me to switch on the tablet which i did and when went back to the live chat 2 minutes later she had ended the chat. Second advisor i was on chat for 1 hour 37 min. She told me i had to send it back and they would refund me 30% of the postage. In fact here is part of the chat we had:: Welcome to Tmart
10:11Chen Winnie: Here is the Tmart Customer Service Center. This is Winnie and it is my great honor to service you
10:12Mrs Stella: last advisor asked me to switch on tablet and check its working, i did. Was gone 2 mins max and they ended the chat. What is going on here
10:12Chen Winnie: Could you please give me your order number or email number for a better checking?
10:12Mrs Stella: i am that mad i cant even spell proper
10:12Mrs Stella: they found it last time so i am sure you can find it again
10:13Chen Winnie: For this issue, would you please help us return it first. Return shipping fee reimbursement is 30% of the item's price. Please make sure to keep all the shipping receipt before your problem being solved. The maximum of return shipping fee reimbursement is $40. Once we get the return, would you like to reship or refund.
10:14Chen Winnie: Sorry, did it useful now
10:15Mrs Stella: you are having a laugh arent you. I have bought this for my grandsons birthday which is this thursday. I bought new goods and i expect new goods. Do you want me to say to him, oh sorry, the bad company has sent you a filthy scratched already used tablet, idont think so. I have sent u the pics what more do you want
10:16Chen Winnie: We afradi that should be defective,
10:16Chen Winnie: For this issue, would you like to return it first
10:16Chen Winnie: After you return it that you can send the return tracking number and shipping receipt that we will reship a new one for you in advance3
10:17Mrs Stella i just cannot believe that you dont check the goods, that when customers send stuff back you reship them out, you can tell someone has used it as its got a list of various hubs/routers on it which doesnt relate to any on this street
10:18Mrs Stella: i dont think you are understanding this. It is my grandsons birthday on thursday. I will give him a present and you will not be able to get one here on that day if i have to ship it back and you send one out. Which bit of this conversation do you not understand
10:19Chen Winnie: 'I really understand your mood for this issue, but as you know that we have to obey the company policy
10:20Mrs Stella: yes but you also state Tmart.com has orientated itself as a leading e-marketplace in the consumer electronics products industry, by offering customers with wide and better product selection, competitive price, superior pre-sale and after-sale services, and an efficient e-procurement platform to streamline the purchasing process.
Tmart.com always pursues its on-going commitment "In an effort to provide our customers with the most innovative and efficient way to search and purchase the highest quality products in the most cost effective way."
10:20Chen Winnie: YOu are right
10:21Chen Winnie: What do you think the better solution
10:21Mrs Stella: this is not the most cost effective way. You expect me to pay money to send this used dirty product back
10:21Mrs Stella: you tell me what you think the better option is
10:23Chen Winnie: There are two solution for this issue as our company policy, 1 return it and you can enjoy shipping fee compansen 30% of the item price. 2 youcan keep i and repair it at the local shop and you can enjoy 15% of the item price as compensation
10:25Mrs Stella: to keep it and repair would cost more than any 15%, you should be offering this for half price as i will be having a field day with this on facebook and twitter
10:26Chen Winnie: Would you please help us check how much that will pay and we will check with the maager again
10:28Mrs Stella: if i paid 43.55 that would be ?21.50 approx
10:30Chen Winnie: Oh, it is too much
10:31Mrs Stella Duffy: well 15% is only ?6 and you cannot repair it for ?6. So whats the amout you will offer
10:33Chen Winnie: I know, but it is our company policy
10:33Chen Winnie: Hope you kindly understand
10:34Mrs Stella: and it also says comes with a 8gb TF card, now where would that be as you can see from the pictures there is a usb charger and usb cable and very used english user manual
10:35Mrs Stella: and also do you send me a free returns label as i will be wanting a full refund as i need to go out and purchase a brand new one from somewhere else
10:35Chen Winnie: I really want, but the return label just for US cusrtomer
10:36Mrs Stella so you expect me to pay for the return as well

10:38Chen Winnie: We will appreciate if you could do that
10:38Chen Winnie: Return shipping fee reimbursement is 30% of the item's price. Please make sure to keep all the shipping receipt before your problem being solved. The maximum of return shipping fee reimbursement is $40.
1:39Mrs Stella: so does that mean that you also refnd my full postage cost back
10:40Mrs Stella: i would like the address to send the returns to and the address of your head office so i can make a complaint
10:40Chen Winnie: We just can refund 30% of the item price as shipping compesantion, The maximum of return shipping fee reimbursement is $40.
10:40Chen Winnie: Ok, once we get the return, would you like to reship or refund
10:40Mrs Stella: why 30%, you have sent me used goods, this is not what i paid for
10:41Mrs Stella: i certainly dont want a reship
10:42Chen Winnie: Ok, we will issue refund for you
10:42Mrs Stella: yes buit that is not answering my question on why i should pay for full shipping it back
10:44Chen Winnie: We will appreciate if you could pay the shipping fee first, Return shipping fee reimbursement is 30% of the item's price. Please make sure to keep all the shipping receipt before your problem being solved.
10:44Chen Winnie: It is also our company policy
10:45Mrs Stella i do not give a toot about your company policy. I have rights. I will not pay full or have 30% shipping goods refunded when your company has sent me damaged goods
10:46Chen Winnie: You can enjoy the full refund of the item and 30% of the item price as shipping compensation
10:46Chen Winnie: It is ?43.55*30%=?13 plus ?43.55
10:48Mrs Stella: i am just checking how much this will cost me to shp this back to hong kong. Pls do not finish this conversation whilst i am checking
10:48Chen Winnie: Ok
10:51Mrs Stella: well parcels to hong kong are ?40+ and just checking with our royal mail. Wont be long
10:52Chen Winnie: Wow
10:52Chen Winnie: Ok
10:53Mrs Stella: ok so royal mail is ?12.45. I need the adress for shipping and your complaints head office address please
10:54Mrs Stella: i am sure this would have been easier just to refund me the ?13 and i keep the dirty thing
10:56Chen Winnie: OK, please give me a second
10:56Chen Winnie: Here is the return address: Tmart Unit 4, Westland Distribution Park Winterstoke Road Weston-super-mare BS24 9AB United kingdom Don't forget to write SKU#, RMA# HF0 and the order # 1503*** on the return package. After you return it that you can send the return tracking number and the picture of the shipping receipt trought the live chat. Once we check that we can issue reship or refund for you in advance.
10:57Mrs Stella: okay so do you have a contact tel no for the uk then if this is going back to the uk
10:58Chen Winnie: If it is returned to us that the system wil show that
10:59Mrs Stella: no, i am asking you for a uk tel no for customer services
11:00Chen Winnie: Oh, we have not about that
11:00Chen Winnie: We just have the address for UK
11:02Mrs Stella: so what address do i use to make a formal complaint as i will be contacting the Trading Standards dept as obviously the UK on your companys behalf is sending out used and faulty goods when clearly stating on the website they are new products so therefore this is false advertising
11:03Chen Winnie: You can make a review of the item at our site
11:04Mrs Stella: what good will a review to your site do, this is not what i have just asked you
11:05Chen Winnie: YOu can make a reveiw for this item
11:05Chen Winnie: I also have no idea about the formal complaint site or place
11:06Mrs Stella: can you not ask a manager. I have coied and pasted this conversation so far and when this is distrubted around the uk they will wonder what sort of company i am dealing with
11:07Chen Winnie: The manager have a rest now
Mrs Stella: i am sorry, i work in a multi national company called BT and I know the facts of all call centres and a manager has to be available at all times
11:09Chen Winnie: We are in China and it is 19:08, our manager are works off at 17:30
11:11Mrs Stella: well if that is the case how come during this conversation when you were deciding to offer me a refund you said you would ask your manager. Did you lie to me. That was not one and a half hours ago. It is illegal in any industry to work without the supervision of a manager so please do not make excuses as I do not believe you, sorry
11:14Chen Winnie: It is ok
11:14Chen Winnie: BUt i not a liar
11:15Mrs Stella: you told me you spoke to a manager. Did you or didnt you?
11:17Chen Winnie: We did not
11:17Chen Winnie: Due to they are leave
11:18Mrs Stella you stated earlier: Would you please help us check how much that will pay and we will check with the maager again
11:18Mrs Stella: this is what you told me, i have copied and pasted this
11:20Chen Winnie: For this issue, we don't need ask them
11:21Mrs Stella: for what issue? So if a customer isnt happy, then what do you do, just end the conversation?
11:22Chen Winnie: I mean the shipping compensation
Mrs Stella: you have already told me about the compensation. You have agreed to give me full price of the tablet + ?13 shipping in full. I want to know the address to send a complaint, not post a review
11:43Mrs Stella: have you gone for a rest too?

Then there was silence for 25 minutes so i went away from the PC and after that there was a Hello and customer services ended the chat.

My daughter aged 30 was sat with me during this, we were both dumfounded and couldnt believe this had happened. Clearly this company are not interested in after service but just getting your money

An absolute nightmare. Garbage product. Incompetant staff. Refusal to provide information about the company location, telephone numbers, supervisors etc.
It took me in excess of 40 emails to get a simple refund on a product that they had misrepresented as being quality.
I have attached my full email correspondence below, in the hope that you will understand why having a transaction with this company is a mistake.

Message from Tmart.com Posted on: 2013-09-29 04:51:05
Dear customer
I am sorry for the unconvenience all caused by us.
I am sorry that I cannot find in the picture
What is the problem with the item.?
Hope to hear from you.

Message from John Posted on: 2013-09-29 17:45:00
Here are pictures of the two items that I have purchased. I am returning each for the following reasons. Faucet: Is of very poor quality. The neck of the faucet is not stable, and of very light gage metal. The removable head has no mechanism to hold it in place. Typically these are held in place by a magnet or a clip. There is nothing (see image 1) The sink was delivered with a warp (see image 5) The tray does not fit the sink (see images 2 and 3) The brushed stainless steel on the sink divider is course (see image 4) There are two tickets open for the two items. I will copy this message for the other ticket.

Message from John Posted on: 2013-10-07 19:13:55
Please respond to my previous comments.

Message from John Posted on: 2013-10-09 18:17:58
I have not received a reply from my September 27th request. I will be sending the products back on October 27th and will be expecting a full refund.

Message from Tmart.com Posted on: 2013-10-11 06:08:07
Dear Customer,
Sorry for the inconvenience and delayed reply.
For the issue of SKU: ***, we have contact with our product colleague to check.
But because the coming weekend, would you mind we offer you answer next Mondey?
For the issue of SKU: BD***.
1. as the size issue of tray and sink:
One our web, you can see the "Specifications" details:
Tray: Overall Size 17.17" x 9.49" x 1.57" (L x W x H)
Sink: Bowl Size both are 18" x 13"
Package Box Size 31.50" x 22.44" x 11.61" (L x W x H)
Are they the same as the items you got?
2.as the rust-stained issue, could you try to clean it by using vinegar?
If it can be cleared, and if the items still can be used, would you like to keep them and we offer you 1500 points(=$15.00) as compensation?
Please don't worry, we will contact with you on next monday.
Our " Express Service Center" system was updating recently, so that many cases are starting to backlog, and we could not deal with your problem in time. Many apologies, and hope your understanding!

Message from John Posted on: 2013-10-11 06:58:15
Faucet: I expect full refund. You have misrepresented your product. It is not of quality construction. It is junk. 1. SKU: BD*** The strainer basket should sit on the top of the sink. It is too small. The dimensions posted are correct; however the basket does not work as it should. There is no rust. The finish is rough, not rusted, and I cannot fix that. The sink is warped. I cannot fix that. As I have previously said, I am expecting a full refund, and I am expecting for T-Mart to pay for the extra duty that I had to pay for shipment to Canada. YOU HAVE MISREPRESENTED THE QAULITY OF YOUR PRODUCTS! Clearly there is a communication problem here, so I will ask for assistance from the Hong Kong / Canada trade associations.

Message from Tmart.com Posted on: [protected]:28:20
Dear Customer,
Sorry for the inconvenience and delayed reply.
You need send it back to our US warehouse first.
And we will offer you $40 as return shipping fee reimbursement.
Is it acceptable for you?
We issue reimburse for the return shipping fee after you sending item back.
Return shipping fee reimbursement is 30% of the item's price which should be less than $40.The maximum of return shipping fee reimbursement is $40.

Message from John Posted on: [protected]:35:43
I find this acceptable. Please provide the required information for shipment, and let me know how you will make payment, including payment toward my shipping costs.

Message from Tmart.com Posted on: [protected]:21:02
Dear Customer,
Sorry for the inconvenience and delayed reply.
You can send item back for refund, below is the name and address for return:
Tmart.com
1980 US HIGHWAY 1, Building #3
NORTH BRUNSWICK NJ ***-4418
United States
Please write your RMA#: XXXX, your order#: XXX and item#: XXX on the outside of returning package, it would be better if you can offer us the tracking#.
Note: we do not accept any return without RMA#.
And we will offer RMA# through email soon.

You can choose the cheapest way to send the item back.
If the mail service with tracking number is expensive, you may choose the one without tracking number.
To shorten the time of solving your problem, you can send us the photo of the shipping receipt, then according to our "Compensation First", we will refund to you first upon receipt of shipping proof.
Here is the link of "Compensation First":
http://www.tmart.com/HelpCenter/Compensation-First.html

Message from Tmart.com Posted on: [protected]:53:20
We have issued a refund to you. This is the transaction ID: 3RN***TT***E

Message from John Posted on: [protected]:35:43
The package has been sent back to the noted address, with the required information posted.
It should arrive in 3-4 days

Message from Tmart.com
Dear Valued Customer,
Thanks for contacting us, it is our honor to help you.

Thank you so much for your coorparation.
Would you mind give the tracking number, so that we can track it returned on the way.
And then we can refund you in advance.
Looking forward to your early reply.

Message from John
The tracking number is CX [protected] CA

Message from Tmart.com
Dear Valued Customer,
Thanks for your email, it is our honor to help you.
We are very sorry for your inconvenience.
We could refund the money to you.
However, as to the shipping fee, could you offer us a Paypal account?
When you made an order by credit card, then we have gave you a full refund to the credit card account.
The shipping fee only could be sent to the Paypal account.
Hope your understanding.
You could register paypal account or borrow a paypal account from your friend.
Please don't worry, we must refund for you once we get your reply.
Have a nice day.

Message from John
Please make the payment to paypal using email address xxx

Thanks,

Message from Tmart.com
Dear Customer,
Thanks for your email; it is our honor to help you.

And we will refund you within 1-2 business days.
Once we complete the refund, our systems will send an email to you automatically.
Please keep eyes on your email these two days.
Look forward to doing business with you.
Have a nice day.

Message from John
Hello,

I have received only partial repayment. Repayment for the faucet in the amount of $136.56 is missing.
Please let me now when this credit will be applied to my credit card.

Credit Received
Oct. 29,2013 Oct. 31,2013 TMART ***266, NJ
$356.07
Oct. 29,2013 Oct. 31,2013 TMART ***266, NJ
$40.00

Cost of products:
Sept. 14,2013 Sept. 16,2013 TMART ***266, NJ
$492.63

Message from Tmart.com
Dear Valued Customer,
Thanks for your email, it is our honor to help you.
It is our fault that makes you wait so long.
Our customer service may have contacted you and refunded to you partial payments, the rest items are being processed.
Please wait a few days, the relevant have a rest on the weekend.
They will refund the partial within 1-2days.
If not, please feel free to contact us.
Thank you so much for your coorperation in advance.

Message from John
Winnie,

I have still not received payment for the faucet, which was received by TMart in October.
What is going on?

Message from Tmart.com
Dear Valued Customer,

It is our fault that makes you wait so long.
We have check that we we just receive the return SKU#***andSKU#***
And we have refund it.
We have not the return about the SKU#***
So we have not issue refund.
Hope your kind understanding.

Message from John
I have returned both Sku (the faucet and sink) in one package, just as they were sent to me.
Please pay me immediately!

Message from Tmart.com
Dear Valued Customer,
Thanks for your email, it is our honor to help you.
We are so sorry for the inconvenience caused by us and all need your understanding.
We had refund to you.
PayPal status: [protected]@ 19:39:26 Oct 29,2013 PDT
Parent Trans ID: 46W***MW***T
Trans ID: 2DE***SL***C
Amount: -356.07 CAD
Txn_type: parent
Have a nice day.
Best wishes,
Nilogo
Tmart Service Team

Message from John
You still owe me $136.56. As stated in a previous email, I have received only partial repayment. Repayment for the faucet in the amount of $136.56 is missing.

When will I receive that credit to my Visa?

Message from Tmart.com
Dear Customer,
Thanks for your email; it is our honor to help you.
We sincerely apologize for any inconvenience we caused.
We have checked with the warehouse.
But we only receive the BD*** without the sku#***, so sorry.
Whether you return all the items in one pacakge?
Look forward to your replies.

Best wishes,
Blair
Tmart Service Team

Message from John
I have returned all items in one package, as I have stated in previous emails.
I have returned the items in the same one package that the they were sent to me in.
The package that was sent back to TMart had description of both SKU on it.
Have you opened the box to check the contents?
Prior to mailing back to TMart, I had sealed the package very well. It would be very difficult for someone to remove the faucet from the package.
Did the package appear to have been opened when you received it?
TMart should have notified me that good have been stolen from the package, as you have received the package with both sku included. Are you saying that one of the SKU has been stolen?
Please let me know so that I may have the mail carrier investigate if this is a theft.

Message from Tmart.com
Dear Valued Customer,
Thank you very much for your promot reply.
Really so sorry that we just receive the SKU#BD***.
About the sku#***, we also don't know where is it now.
If we knew or received, we must tell you, but we have not.
Really so sorry.
Hope your kind understanding.
Best wishes,
Winnie
Tmart Service Team

Message from John
Does TMart intend on paying me for the item that was lost?
If not, then please answer the other questions that I had asked. I will be making a claim to insurance through the mail carrier. They will want to know the details of receipt at your location. Please also provide a direct contact name and telephone number, as they will want to speak with one of your representatives as part of possible investigation.

Message from Tmart.com
Dear Valued Customer,
Thank you very much for your promot reply.
For this issue, we are consulting the relevant staff again.
We must issue a reply tomorrow.
Hope your king understanding.
Have a nice day.

Message from John
When are you going to respond to my questions? I am getting very impatient with this back and forth of email.
This is not very good service.

Message from Tmart.com
Dear Valued Customer,
Thanks for your email, it is our honor to help you.

It is our fault that makes you wait so long.
We feel so sorry thst we consulted our manager answered us until now.
Please fogive us.
Here is the return address:
Tmart.com
1980 US HIGHWAY 1, Building #3
NORTH BRUNSWICK NJ ***-4418 USA
Hope it is useful.
Looking forward to your good news.
Really so sorry for any inconvinence

Message from John

Winnie,

I have said several times that I have sent both sku numbers back in the same ONE package that TMart sent to me.
The package contained the description of both sku, and TMart did not notify me that one of the items was missing from the package.
Either the package was opened while in transport, or TMart has lost the product after receiving, or you have it and are trying not to refund my money.
Because TMart did not notify me that one of the products was missing from the package, I can only assume that you have lost it at your location, or not being truthful.
Your behavior is leading me to believe that you have the other sku, and just don't want to refund the money which is owed to me.

Answer the questions that I have asked you on several occasions.
1) Will TMart be refunding the money owed, or.
2) Provide a contact name and direct telephone number for investigation by the insurer
3) Tell me whether the package appeared to be opened upon receipt at TMart

You are delaying my claim to the mail carrier insurer.

If you do not intend to pay me the money that I am owed, I will be letting the mail carrier and insurer know that I suspect that this is theft by TMart, and not loss of product.

Message from Tmart.com
Dear Valued Customer,
Thanks for your email, it is our honor to help you.
We feel so sorry for your inconvinence.
(1)We have checked the return warehouse, so we have refunded the item what we received.
About sku#***, we have checked that we have not receive it, we feel so sorry that we can not issue refund.
(2)Our company's name is Tmart, but we feel so sorry that we have not the telephone number.
And we have sent you the return address, you can check it over there.
(3)We just receive the SKU#BD***.
Hope your kind understanding.

Message from John
Winnie,

There is no kind understanding. Your refusal to provide the required information is stopping me from making a proper insurance claim.
I require a telephone number and first and last name of a person at TMart for the mail carrier insurer to contact.
Further, I need to know whether the package was opened upon receipt at TMart. If you can't answer that question, then you certainly cannot know whether TMart lost the package contents at your location.
If you are not competent to answer these questions, then provide me with the contact information of your supervisor.

Message from Tmart.com
Dear Valued Customer,

Thanks for your email, it is our honor to help you.
Could you offer the receipt to us?
And we are checking with the warehouse staff, the case was processing.
Hope wait patiently.
Have a nice day.

Best wishes,
Abby
Tmart Service Team

Message from John
Please find the attached receipt. A carbon copy of this receipt is attached to the box that TMart received.
As you can see the desciption of faucet and sink are on the receipt.

Message from Tmart.com
Dear Valued Customer,

Thanks for your email; it is our honor to help you.
For your issue, we should confirm with the professional product department.
Since today is weekend, they are not working.
Would you mind waiting for 2-3 days?
Once there is the reply, we would inform you by mail.

Hope you can understand.
Have a nice day.

Best wishes,
Cimier

Message from John
I have not heard back from TMart. Please provide your supervisor's contact information.

Message from Tmart.com
Dear Valued Customer,
Thanks for your email, it is our honor to help you.
We sincerely apologize for the trouble we have caused to you.
As to the rest money, could you offer us a Paypal account?
When you made an order by credit card, then we have gave you a full refund to the credit card account.
The rest money only could be sent to the Paypal account.
Hope your understanding.
You could register paypal account or borrow a paypal account from your friend.
Your early response will be highly appreciated.
Have a nice day.

Best wishes,
Emma
Tmart Service Team

Message from John
Please send the funds through Paypal to xxx
Here is the link to the Paypal transfer site:
https://www.paypal.com/ca/webapps/mpp/send-money-online

Message from Tmart.com
Dear Valued Customer,
Thanks for your email, it is our honor to help you.
I apologize for any inconvenience that we have caused.
We will refund the rest refund to you within 1-2 days

Thank you for your all cooperation again.
Hope you can get the refund soon sincerly
Best regards!
Cimier
Tmart Service Team

Message from John
TMart has sent me an email saying that the ticket has been resolved, but I have not received payment. Please advise.
Dear Valued Customer,
Thanks for your email, it is our honor to help you.

Message from Tmart.com
I checked, we have refunded you on 2013-11-30 with Trans ID: 54U***NV***X.
Please have a check, looking forward to doing business with you in the future.
Have a nice day.
Have a nice day.
In order to improve our service, we appreciate that if you can rate our service.

Best wishes,
Tonia
Tmart Service Team

Message from John

What value did you refund?

Message from Tmart.com
Dear Valued Customer,
Thanks for your email, it is our honor to help you.

So sorry for your inconvenience.
I checked, we have refunded you on 2013-10-30 with Trans ID: 2DE***SL***C 356.07CAD and Trans ID: 3RN***TT***E 40.00 CAD and Trans ID: 31U***US***J 96.56CAD.
All of them are 492.63CAD

Message from John
You are incorrect.
The charge to my credit card (September 14,2013) for the defective products was $492.63

On October 29,2013 T Mart credited $356.07 and $40.00 to my credit cart (two separate transactions)
As mentioned on several occasions, you owe me a additional credit of $136.56 since the $40.00 credit is for your portion of the shipping as agreed.
Further, my Paypal account shows a recent credit of $38.54 and not $96.56CAD as you claim.

As I have mentioned, I want a contact for your supervisor, as this group is clearly not competent to deal with the issue. Provide it now.

Message from John
I haven't heard back. Provide me with your supervisors contact information. A string of 40 emails to resolve a simple refund is rediculous.

Message from John
I haven't heard back. Respond to my request. This is taking too long to resolve.

Message from Tmart.com
Dear Valued Customer,
Thanks for your email, it is our honor to help you.
So sorry to bother you.
I am very for our careless yesterday.
We checked again.
We give your refund with 4 Trans ID.
We send the money to your account with the 4 Trans ID. They are
Trans ID Amount Type The refund way Date
2DE***SL***C 356.07 CAD Ordinary refund Credit Card 2013-10-30
31U***US***J 96.56 CAD Ordinary refund Credit Card 2013-10-30
3RN***TT***E 40.00 CAD shipping fee Credit Card 2013-10-30
58G***G***L 40.00 CAD Ordinary refund Paypal 2013-10-30
Could you help us have a check on the account?
Looking forward to your good news.

Have a nice day.

Message from John
Received, but after 40 emails to resolve a simple refund issue.

This is not acceptable. I will never shop from TMart again. I will let everyone from your company know the crap service that I have received from "customer support".
I will be letting everyone that I can, know the experience that I had with your company, and will attempt to ensure that people do not shop from TMart.
I will be contacting business associations in the locations where TMart holds an office, warehouse, and headquarters. I believe that your business activity is illegal. TMart refuses to provide supervisor contacts, will not provide telephone numbers for contact, and will not assist in dealing with insurance issues when packages are lost or stolen. If your activity is illegal in any of the areas where you conduct business, I will push for authorities to have your locations closed or for you to comply with the law.
I will be contacting my credit card company to advise them of the ridiculous run around that I received. If you can't do the math to refund people their money, then you should not be trusted with credit card access.

Since you would not provide me with any contact information, I will ensure that others know where you run your business from, and how to contact you.

Tmart contact information
Address: unit 01A, 10/F, Carnival Commercial Building, 18 Java Road, North Point, Hong Kong
Contact: ***@Tmart.com
Phone: ***976
Customer Support: n/a
Business Hours: 9AM to 6PM Mon.to Fri.(New York Time)
Fax: (***6896
Yall Inc - 726 64th St, Brooklyn, NY ***
Hangfeng Wu ***976 - 726 64th St. Brooklyn, NY ***-4714

Delivered in December 2019, I have just taken the camera out of the box to fit to my new car. I pressed the power button and it has remained stuck in the on position and will not retract. I have not interfered with the device in any way.
Transaction I.D. 12M692989T202541J

Request a refund

Andrew Russell
49 Gravel Lane
Hemel Hempstead
United Kingdom
HP1 1SA

Order #: 190806B5ULQUOrder Date: Tuesday 06 August, 2019
Order #: 1907313JRUJG, Order Date: Wednesday 31 July, 2019
Order #: 190812UNRBMC, Order date:

I ordered & paid all of these items to be delivered at 937 NE 122ND ST, 08/12/2019
I am not in the USA for at least a year. Might be longer. I waiting for these items before departure. Tmart insist i pick them up at the post office, while that is simply not possible because i am not in the USA. Lately they do not reply anymore. I would advise anyone to think well before buying anything from Tmart.com.

Howard Brouwn, phone 305.974-6404

I ordered a violin on Thursday, August 16th and it arrived on Tuesday, August 21st with the strings cut and the headrest broken, and overall just poor condition I am very disappointed because I have been waiting a long time for a violin and your website claims to be the best. the costs it will take to repair the violin will amount to more than its cost. i would like a refund so i can buy this item on a better website or a new violin in good condition. thank you

These two batterie s have the numbers 18650 and the ones that weredelivered are numbered 18650 B ! The are one full inch shorter than the18650's I have and none of the two does work. I suspect the top contacts are too short to reach the bulb . I wrote a snailmail letter with pictures and copy of the address label to Deptm. CA 11W124, 18551 Arenth Ave, City of Industry, CA 91748 to the address where the shipment came from. Did I do the right thing ? I like to get the two proper 18650 batteries. Please help !
Horst Pokorra, Oakhurst, CA 93644

I have owned several radar detectors over the last 30 years. Some good. Some not so good, but this one is simply just a toy. It's made to look like one, but it's not even working. It makes random noise (as if it's pre-recorded). Both times I have passed by police actually pointing a radar gun at me, it did not make a sound(!). Next problem, the audio is so cheaply made it is nearly impossible to understand what's being said. And lastly, whoever designed this forgot to create a windshield, mirror or dash holder for it, and included a flimsy rubber mat to lay it on(!). Every time I run over a bump or have to press the break hard, it's flying of my dash, hitting the windshield. WTH?If I had a pre-teen grand son, I suppose I could give it to him to put on his bicycle to play with, but I don't, so I am asking you for my money back. After you arrange for pre-paid return label, I will gladly drop it off at the post office sending it back to you.

JJRC mini Elfie was a Christmas gift that doesn't work. After downloading the app and connecting to wi if the brand new product didn't fly. No life off one off th front propellers doesn't spin consistently. Tried charging the battery still didn't work this product may need to be discontinued. To many things you have to do to make it work and it didn't come with a carry on bag.

My first order was on Nov. 27, 2017. Still not received. Ordered again on Dec. 11, 2017. Still not received. Order #171127K4E3RJ. Would like to have the product or my money back. Will be satisfied with either. There is another tracking #SYBPS00117750 which does not work. Attached to it is a company wanting to sell me a home page or something of the sort. Help

Nothing positive can be said about these people.
They sent me a wrong order and just imagine what I felt: I wanted for my order to arrive for 2 months and when I opened the package what did I see? Yes, the wrong item I have never ordered!
I was extremely infuriated and wanted to throw it away, but I understood that I had to ask for a refund, I didn't donate my money. Unfortunately, it only means that I have to spend a long time on hassling with them regarding shipping (at my expense) and a refund. I don't wanna do it, but I am forced.

I am tired of shopping with my husband and when we walk in the cd music area this girl named kayla keeps flirting with my husband and somehow she calls his name says hi filimon and right in front of me and giving him phone no telling him where and when her break and lunch and when she gets off wk and what car to meet her at.this is not the first timee my husband says shes wanting money yo go to motel for extfa cash and dhes been trying for almost a yr and two other people i know shes done same thing to their hus.bands. and thats uncomfortable to come shopping.because we love shopping there and now i font eant him to go alone there

Don't buy anything form them. This company is awful.
Every day it makes me feel terrible. I ordered an item in the beginning of August and it hasn't been shipped yet. It's under process. Just unbelievable that it can take such a long time. I didn't order a car.
Talking to them is absolutely useless, all they say is that I have to wait for them to ship an item as soon as it's in stock. It was in stock when I was ordering it.
What a shame!

Dear Sir or Madam,
I received my Fluke multimetre yesterday and it doesn't work right out of the box. The package was shipped in a plastic bag, from China as I understand it. Does Tmart expect a delicate electronic testing tool to travel half way around the globe in a plastic bag without being damaged? There is no visible damage to the tool itself so it must have something internally wrong because it won't even turn on. The package it came in has definite signs of damage however. Checked batteries, they are not the cause. Also there is English several places on the package but there is no English manual. Waiting for your reply.

Mark Davis
Order #170826BBBDXK

I bought a 1 X M318 Car Bluetooth V3.0 + EDR Transmitter with FM & Hands-free & USB Charger Black
[protected] * 1, and my order number is 170723XYKKRB, but when I got my product and try to run, but it is not working. No display is working and it is not contacted with my car, because no display shown on this product, I have checked my car port with other product it is working, it means which product I have bought from tmart is not working.

Hello! I got an e-mail (on 13.05.2017), that my order is shipped.
I checked tracking number and looked my order up on the website. It says that my order has arrived in Latvia on May 31st, but it has been sent back to you a long time ago.
Tmart did not return my money! I have written to tmart several times and have not gotten a decent answer! I have been patient, but this is not ok anymore!

I ordered on tmart website a 1.1"oled screen spo2 heart rate monitor fingertip pulse oximeter and paid ca$43.40 in september, 2016. (order no: 1609198gtsm7).

Being very busy with travelling because of work, I completely forgot to track my order. when I realized I never got the product, I decided to contact the tmart, and below you will find the company's answer.in other words: you pay for a product that you never received and you can not have a refund either. who protects the customer in this case? imagine how many more customers never got their products or money back? can$43.40 is not a low amount not to receive it back.

Tmart's answer:

"dear valued customer,

Thanks for your letter. it is my pleasure to help you.
According to our policy, we are unable to refund your money or reship the item to you since it has exceeded 180 days.
Hope you can understand that.
Your understanding is highly appreciated."

This company Tmart is a complete joke! I have purchased headphones from them and did not received any confirmations or tracking number.
Customer service ignored all my messages and gave me no information regarding my order status.
A lot of time passed and my order never showed up and refund was not given. Instead of giving me my money back they charged me again! That was done without my permission!
I demanded a full refund and of course there was no response.
Tmart is a fraud, don't buy anything from them!

I had a live chat yesterday with belly and she was not able to help me and did not understand what i required.I am a returning customer and have not used tmart services for 2 years.in that time i have forgotten how to download an sku number and how to copy the sku images into my computer files. I was also told that your company does not have a telephone service. If i was able to talk to one of your operators, we could fix this situation easily and quickly. Would you please telephone me @(Aus)[protected] or email me a phone number to [protected]@gmail.com so that i may ring you. The phone number on your website +[protected] is disconected
Regards barry miles