GeekBuying.com
Reviews and Complaints

Hey there, I recently made a purchase on Geekbuying for a phone as a Christmas gift for my wife. I was so excited to surprise her, I didn't even bother to read any reviews before making the purchase. Big mistake! I paid right away and was promised that the phone would be shipped within 2-7 days. However, it's been 15 days now and my order still hasn't been processed.

To make matters worse, my payment was "processing" for 10 days until I finally got impatient and reached out to customer service. They then sent me a fake DHL tracking number, which I later found out was never actually shipped. Every time I reached out to customer service, they would ask me to be patient and wait a little longer. It's been 6 days now and still no sign of my package. They keep telling me that DHL is busy and hasn't had a chance to scan my package, but I'm not buying it.

Finally, they admitted that they only just shipped it to DHL and that the shipping is delayed. They even offered me a 3% off coupon to keep me quiet, but I'm not falling for their tricks. I made a huge mistake by paying with my visa debit card, but thankfully Ivona Peskova, who left a review a few posts back, is helping me out. She and her friend in China have contacted the local police and I'm hoping to get my money back.

The worst part is that I wasted so much time and money on this purchase and now I have to find another gift for my wife. I urge everyone to stay away from this site and never buy anything from them. Let them suffer for scamming so many people. Please share this with all your friends and family so they don't fall victim to their scams.

And to the people at Geekbuying, I hope you lose everything and end up in prison for decades. I hope you get sick or die. You deserve to suffer for what you've done to so many people.

If you've been scammed by Geekbuying, please send an email to Ivona Peskova at geekbuying.fraud.[protected]@gmail.com. Let's put an end to their scams once and for all.

I pre-ordered an Elephone P7000 from Geekbuying with the assurance that they had enough stock and would ship it as soon as it was officially released. However, after waiting for a month without any indication of the phone being shipped, I contacted them. The person who responded could barely speak English, but at least understood my query.

The after-sales support informed me that the phone was out of stock and I would have to wait for two weeks before they could ship it to me. This was frustrating since they had confirmed on their website that they would ship it on release. I waited for the two weeks and finally received a shipping confirmation. However, I received two packages - one for my country (Ireland) and another listed as Iran. I was annoyed and complained to the sales support. They confirmed that it was shipped to Ireland and not Iran, but I had already received the case and not heard anything about the phone.

After a month, I finally received my phone, which I had ordered three months prior. However, it came with multiple defects, including irregular pressure points on the screen and a spec of dust stuck under the gorilla glass. This was especially noticeable on the highest brightness setting on a white background and was immensely irritating.

At this point, I am afraid to send it back because I don't want the next one to go to Iran, and I can't wait another two months for a phone in proper condition. I had considered not giving them anything for their awful service, but after consulting with friends, I decided to give them back the money I received from the refund. However, I regret doing so.

In conclusion, I would advise finding a better website to purchase from.

Hey there,

I waited a few days before writing this review to calm down, but unfortunately my experience with Geekbuying has only gotten worse. I'll break down my review into two sections: one for the service and one for the product.

First, let's talk about the service. I was looking for a Mi Notebook Air 13" i7 and found that it was only in stock in the Hong Kong warehouse. I placed my order and paid, but the very next day I received an email asking for front and back pictures of my credit card and identification proof. I sent them without delay, but the next day I received another email asking for my ID card or driver's license picture. I complained that this was unacceptable, but I provided the information anyway. After that, I waited for three days without any response. I sent them reminders, but still nothing. Finally, I received an email saying that the item was out of stock. It took them seven days to check their stock, and I was furious. I tried to get in touch with someone by email or telephone, but I had no luck. The item was still in stock on their site, and two days later, I received an automated message with my DHL track number. I don't think that the lower price by 20 or 40 USD justifies this behavior. I'll stick to Amazon and Gearbest as I used to.

Now, let's talk about the product. The Mi Notebook Air 13" i7 arrived in good condition, but I have three major issues with the PC. First, the battery life is not as advertised. They claim it could last up to 8 1/2 hours, but I can only get up to 3 1/2 - 4 hours of internet surfing and video streaming, and only 1-2 hours of gaming. When I say gaming, I'm talking about really basic stuff like card games with minimum requirements. Second, there is a strange noise coming from the fan. It's probably not fitted correctly and is now touching somewhere. It's VERY annoying. Finally, the whole PC freezes randomly.

Overall, my experience with Geekbuying has been disappointing. I wouldn't recommend them to anyone.

I have to say, I was really excited to order from Geekbuying. Their pre-sales support was amazing! They answered all of my questions and made me feel confident in my purchase. However, once I actually made the purchase, things went downhill fast.

I ordered my item on July 28th and paid for expedited shipping. I was expecting my item to arrive quickly, but after a week of waiting, I contacted them for an update. They told me it hadn't even shipped yet! What's the point of paying for expedited shipping if they don't even ship it out on time?

When my item finally arrived, it was defective. I contacted Geekbuying and they told me to send it back using the slowest airmail option, which cost me $60. Their website says they cover all shipping for defective merchandise, but they only offered to cover $20. That's not what their website says!

It took 19 days for my package to be delivered to their local post office. I could have sent it as Priority or Express for just a little more money and not had to wait so long. When I contacted them again, they told me they would pick it up that day. But 10 days later, they still hadn't picked it up! It took numerous online chats and emails to finally get them to confirm they had the product and had sent it to their warehouse for a packing check.

After all of this, they finally told me I would receive a refund for my original purchase amount within 48 hours. But they're not crediting me the $60 I spent on shipping! I'm out of pocket $60 for a defective product that was sent back a month ago.

Overall, I would not recommend buying from Geekbuying. It's been nearly 2 months and I still don't have my refund. If you're looking for a better option, I've heard good things about Gearbest.com.

I bought a couple of multimedia boxes from Geekbuying on 4/08/2017 and paid extra for DHL delivery within 5 days. However, the goods didn't arrive until 21/08/2017, and I had to pay an additional import duty fee of ?17.00. To make matters worse, one of the units was clearly faulty. I contacted their after-sales team via email and was asked to take pictures and a video if possible and send them to them, which I did straight away. I have now received an email from Bella, who apologized for the problems I encountered and asked me to return the defective item to them. They promised to replace it with a new one if there is no scratch or damage on the appearance.

However, I am not satisfied with their response. They asked me to back up or delete all data, pictures, contacts, software, or other information that is contained on the product prior to shipping to the authorized service provider and remove any PIN, password, or any other functions that are blocking access to the device. They are not responsible for any lost data or other information. Moreover, they asked me to choose the cheapest regular airmail with tracking number and pack the item carefully with bubble to ensure it won't be damaged during shipping. They also asked me to declare the package as "Gift" and value it under $30 if possible. If the item needs to be refunded, there should be no scratch or any damage on the appearance, or else GeekBuying has to charge customers 20% of the item amount for restocking.

I find their response unacceptable. I will contact my credit card company and make an official complaint to get my money returned. My best advice is never to consider purchasing anything from this company ever!

I had a really bad experience with Geekbuying and I would advise everyone to avoid them. I ordered a Xiaomi Mi Band 3 from them for ?23 and it was shipped via standard registered mail on the 11th of January. However, shortly after that, on the 18th of January, I started receiving notifications from a company called GFS to pay outstanding fees of VAT (?3.16) and processing fee (?8.00) totalling ?11.16, which is almost 50% of the total order value!

I was really surprised by this because I have never heard of any other company that doesn't just ship the item and allow Royal Mail to process the customs charge if necessary. I think that Geekbuying and GFS are probably double dipping us as the customer! The website they link to pay is payvatonline.com, which looks really dodgy to me.

I tried to get a refund from Geekbuying, but they refused. I even requested that they return the package to themselves, but they still refused. I am really disappointed with their service and I would not recommend them to anyone.

I received a response from Geekbuying, but it was not helpful at all. They basically said that they can't do anything about the customs fee and that it is up to my local customs or office to decide. They suggested that I refuse to sign the parcel and it will return to China, and then they will apply a refund for me. However, the package is still in Hong Kong, not the UK, so I don't know what to do.

I have tried to contact GFS, but they have not responded to my emails or calls. It looks like they're definitely double dipping customers. I am really frustrated with this whole situation and I hope that no one else has to go through this.

I've been buying products from China for the past three to four years, and I've had both good and bad experiences with various sites. The economic situation in China is reflected in the attitude of their sites, but I've recently ordered from Geekbuying and have mixed feelings about it.

In October 2015, I ordered a Lenovo K3 note and a few accessories. They arrived within three weeks and worked well, and I didn't need to contact customer service. In January 2016, I ordered a Lenovo P70 and computer spare parts, both of which arrived safely and worked well without any need for customer service. In February 2016, I ordered a Windows/Android tablet PC and accessories, which were mailed the next day and didn't require customer service.

However, in February 2016, I ordered a Lenovo Vibe P1 Pro and some accessories as a special offer. They mailed the accessories but never mailed the phone. I contacted customer service and received numerous promises, but no solution. It seems like they sell products they don't actually have, and they already had my money. I might never receive my product, and I regret not following the advice to never order more products at one time.

The customer service department at Geekbuying is terrible. If you're used to Western standards of customer service, forget everything you know. If you want to save some money, you can risk it, but you might experience unpleasant things. Other sites lie fluently and tell you what you want to hear, but they don't keep their words. The cheap soup usually has a lot of water in it.

Overall, I tend to stick with more trustworthy sites like AliExpress.

I've been a customer of Geekbuying for quite some time now, and I must say that my experience with them has been quite disappointing. This is not my first time buying from them, in fact, it's my fifth time. I ordered a OnePlus Two for $385, which is not exactly cheap, and I was given a track number - RC***NL. However, since 08/10/15, the track number has not been updated, and the item seems to have been lost in transit. I sent them an email to inquire about what happened, and after waiting for three months, I still hadn't received anything. It's now been seven months, and I'm yet to receive my order.

Geekbuying asked me to go to the local post office and get the file number and document of the case number to state that I have not received my package yet in my local place. I did as they asked, and I had to wait for 2-3 weeks to get the document stating that the item is not in Israel at all. On 02/02/16, I sent the document to them, and they said, "We will provide the document to the post office, once there is any news, we will inform you soon, Please wait for it patiently." However, on 4/3/16, I sent them an email to ask if there was any news, and they said, "We are sorry we still not get news from the post office, Please wait for it patiently."

I sent them another email on 20/3/16, asking why I needed to wait to get a new phone or get my money back. I had already given them proof that the item was not in Israel, so why was it so hard to give me back my money? They wrote back, "Please do not worry, we will urge them, once there is any new about it, we will inform you immediately." However, there was still no news, so I sent them another email on 6/4/16, asking again why I needed to wait if I had given them the proof. They did not respond, so I sent them another email on 15/4/16, and they answered, "We are sorry for the delay, we will urge the post office to give us a reply."

But that's not all. I sent them another email on 18/04/16, and they said, "For this case, please allow me to repeat it. Could you please contact your local post to offer the file case number or the document that you didn't still receive the package." But I had already done that! Anyway, I sent them the document again, and there was still no news. So, on 21/5/16, I sent them an email saying that I was waiting for their answer, but they did not respond at all.

I must say that I'm extremely disappointed with Geekbuying, and I know that I will never buy anything from them again. It's been such a long time since 8/10/15 until now, and I'm still without a phone and without my money back. It's just not right.

I purchased an Elephone from Geekbuying website back in January 2016. It took a whopping 2 months for the phone to arrive, and to top it off, I had to pay customs fees. After using the phone for 2 months under normal conditions, it suddenly turned off and wouldn't turn back on. I reached out to their customer service team via email, but received no response. After sending another email, I finally received a response from a customer service representative named Jessie. She asked me to perform a series of tests on the phone and upload a video on YouTube so they could see what was going on. It was a hassle, but I did everything they asked. Unfortunately, the phone was completely dead with no sign of life.

Jessie asked me to send the phone back to them, but I had to pay for the shipment. I wasn't happy about it, and everything about the situation seemed like a scam, even the way they communicated with me. They used phrases like "Hello my dear friend" and "good day to you my friend." I shipped the phone back to them, tracked of course, so they couldn't tell me they never received it. I waited for their feedback, but it wasn't until September that they told me they had shipped the phone back to me.

In October, I received the phone with a piece of paper that said "quality check ok." I tried to turn it on, but there was still no sign of life. I reached out to their customer service team again, asking what was going on. They told me the phone had been repaired and asked me to send it back to them again. I wasn't happy about it, and I asked who was going to pay for the shipment. Jessie told me not to worry, they would pay for the shipment. I asked how we were going to do that, and she told me they couldn't pay for it because the general conditions stated that I had to pay for the shipment back to them.

At this point, I felt like they were just messing with me. I asked them to provide me with a functioning phone once and for all, but they refused. I had already spent $200 on the phone, another $25 on shipping it to them, and wasted so much time writing to them and waiting for a phone that still didn't work. I had over 40 email exchanges with different people, all signed Jessie, and none of them were helpful or coherent.

In conclusion, I feel like I was scammed by Geekbuying. I now have a phone that doesn't work, and I wasted so much time and money dealing with their terrible customer service. I would never recommend anyone to buy from this site, even if their life depended on it. I am a very dissatisfied customer, and I hope others can learn from my experience.

I gotta say, I had a pretty rough experience with Geekbuying. I ordered an Eleglide M1 Ebike from them back in December, and boy was that a mistake. I mean, I should have done my research before buying from them, but I was in a rush and just wanted to get it over with. Big mistake.

So, after I made the payment, I started reading up on them and found out that they have a reputation for selling defective products. And get this, they expect you to fix the problems yourself! Can you believe that? I was so mad, I decided to cancel my order right then and there.

I called them on Monday to cancel, but no one answered. So, I sent them an email requesting a cancellation before they shipped it out. But guess what? They ignored my request and shipped it anyway! And to make matters worse, they gave me a fake tracking number. I mean, come on, that's just shady.

When the bike finally arrived, I wasn't even home to sign for it. My neighbor signed for it instead. When I got back, I realized that I didn't want it and tried to return it. But they kept trying to persuade me to keep it by offering me a discount. I refused, of course.

They finally gave me instructions on how to return it, but they didn't include a return label. And when I tried to call the contact number they gave me, it went straight to voicemail. I was starting to get suspicious that they didn't really want me to return it.

And then, they told me that I would have to pay a shipping fee, custom charges, and a fee for possible damage during shipment. I mean, what kind of company does that? It was clear to me that they were trying to make it as difficult as possible for me to return the bike.

So, I decided to keep it. I mean, I knew that the motor would eventually stop working, but I didn't want to deal with the hassle of returning it. And sure enough, the motor did stop working after just a few weeks of use.

Honestly, I wouldn't recommend buying from Geekbuying. They're just out to scam you and make it impossible for you to return their defective products. Don't be fooled by their cheap prices, because in the end, you'll end up paying more than you bargained for.

The purchased item, 1 pcs. Coswheel T20 electric all terrane bike, had multiple damages on arrival, all over the item (see the below description and the attached pictures).

The damages are:

1): Damaged left handle (see pictures).

2): Missing button for horn (see picture).

3): Damaged shock absorber (see picture).

4): Damaged luggage carrier (see pictures).

5): Damaged frame (see picture).

6): Damaged rear swing arm (see picture).

7): Bended brackets on front fender (see picture).

8): Bended brackets on rear fender (see picture).

Team,

I had sent my scooter to geekbuying warehouse and since more than 3 months they are still reparing the scooter, No one is giving me the time lines as when this will be sent back to me.. They said that they will repair it with 2 to 4 weeks but not sure why they are taking more than 3 months

Order No: 5394649

I bought a treadmill, never received. For 3 months, all they say "we are investigating". I called the currier and they say "seller never gave them a package"

400 euro down the toilet. I keep sending th message every day but no help.

Pay 100 euro more and buy from AMAZON. Period. And if possible buy "prime" products (that they keep at their own stock).

To save 100 euro, I lost 400 euro.

My order was not delivered. I contacted UPS and they raised an investigation and they have told me to contact Geek Buying directly. Geek Buying tell me they are waiting to hear from UPS, but when I have contacted UPS directly they said they are waiting for Geek Buying to complete the claims form. I want a refund for the item that was not delivered, but Geek Buying are no help and keep on lying to me. I have spent hours on their customer service chat and they keep saying they are waiting from UPS, however UPS tell me they are waiting for Geek Buying. This has been going on for weeks now and I just want my refund.

A two months ago, I bought one item with Geekbuying.com, in that time that item was in stock, after payment them send me a email saying that product its not available at moment, I open a chat with the company several times, all the times them excuses, Can you help about how I can take my money back or my product.

Uelles Alves de Souza

I bought a product (order 4768424) on November 16, 2018, I paid for the most expensive shipping, according to the website from 9 to 12 business days, after 14 days (10 business days) looking at the tracking on the carrier's website you can see the product is out of stock. Of all the products I bought outside my country is the first time in 14 days has not yet shipped. I have already tried to cancel the request, but they always claim it has already been sent and insist on showing me a masked tracking. I've already sent the out-of-stock product message crawled (KFYBR8111902310YQ) on the carrier's website (http://www.iquickfish.com/p/track/Tracking.aspx), but it looks like I'm not speaking the same language. It is difficult to do business with a company that does not deliver what it offers, and worst of all, it does not see the customer side of who actually pays their wages.

Order #4686560, shipped on 4/09/2018. Never received.
We've been following up with your team for weeks in order to get another product shipped or reimbursement. Your team isn't helpful and is asking to be patient and to send a post Canada form confirming that we never received the package. Canada Post cannot emit this form because there is no trace of our package (never received in Canada). However, your team has access to the tracking site they gave us and that is confirming the package has never been delivered. This situation is not bearable anymore. After almost 4 months, we are asking for reparations ASAP.

Regards,

Romaric De Vita

I order a 6 inch smart phone ..didn't receive it nor a refund..so I reorder it..got stament saying by email that it should be shipped by Nov 6.. no problem ..but still not refunded from last order..trying to get pic to send if my bank account where it shows that 70 was taken out for purches on October 6.. waiting on new phone I hope I get this one..but I tryed to order again and I keep getting a message saying payment iszuse so I can't place another order what's up with this my mom want a radar detector like the one I just order myself ..thank you Sheila putt

I ordered for the cited product on 16th August, 2018 vide order no. 4670027 for ₹ 4295.81, total cost being ₹ 4424.57. As per description the unit is a device with android version 8.1 Oreo but it came with Android version 7.1.2. The price of this version of the product was ruling around INR 3650 at that time. On being duped in this way I sent them e-mail on 15, Sept, 2018 immediately after receiving and opening the item requesting them either to replace the device at their cost with a proper one as per description or refund the amount of differential price of the described and sent items. They kept mum and ignored my mail. So, again sent a reminder on 29.09.208 but with no response. Now I wish that they either arrange refund of the whole amount of ₹ 4295.81 and pay equal amount as compensation for the disheartening and duping activities as an international seller. So, my total claim amount is ₹ 8849.14 or $ 1198.23 .

Follow link. Drone arrived defective. There customer service had me jump through lots of hoops and then said even though the merchandise was defective that if I pay shipping both ways to China, over $50 that would send me an exchange. The item came opened an repackaged and they Sa that they opened it for there inspection. PLEASE DONT BUY FROM THEM!