Tmart.com’s earns a 1.9-star rating from 72 reviews, showing that the majority of customers are dissatisfied with purchases.
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If it is too good to be thrue then it is not true
Tmart treats the customers as if they are stupid.
This company is not an honest business.
It seems most if not all the positive Tmart reviews are written by Their employees.
I do not recommend it .
I dare Tmart.com to post the Tmart.com physical street address and the Tmart's phone number her on this website and on their Tmart.com website.
This would tell you that Tmart.com is not a legitimate business
As we all can recognize now, from the Tmat representative, Tmat will not publish their address as all legitimate business do. About the rest of the tmart response I would say one lie leads to another. I do not have to add anything .
Here the Tmart rep. gave you the proof of what kind of business Tmart is
As we all can recognize now, from the Tmat's representative, Tmat will not publish their address as all legitimate business. I don't have to add anything .
Here the Tmart rep. gave you the proof of what kind of business Tmart is.
No delivery, No refund & Complaints are Not accepted on their website
Crooks. Doesn't get any worse than this. Stay away! They try to cheat you any way they can. No delivery, No refund & Complaints are Not accepted on their website.
Dear Customer,
Sorry for the inconvenience we caused .I want to know is your issue have solved or not ?
If not, would you please offer me your order number, so that I can handle it for you right now .
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.
Sherry
Tmart.com Customer Care Team
They are located in China, won't ship your products to you, then won't refund your money
They are located in China, won't ship your products to you, then won't refund your money.
Don't even bother to go through their refund process. The only way to get your money back is to dispute it with your credit card company. They want you to use PayPal because PayPal normally sides with the merchant.
They have now used domain privacy so you can't tell who owns the company, and have switched their nameservers, so you can't tell they are in China, but they are. If they are that sneaky and deceptive on their website, what do you think they will do with your money?
TMART.COM ARE SCAMMERS AND A FRAUD! Stay away!
The Chinese are well known for being bullies when it comes to taking your money. I was suspicious that TMART was Chinese so I checked to see where they are from and lo and behold! Thanks for your website.You confirmed my suspicions. I am tired of stuff made in China because it's either counterfeit, cheap or broken.!t is better to shop in a local store or in other countries like Italy, Canada, Greece, etc. .It may cost more money but you are getting a far superior product than anything "made in China". Also, It's getting easier to spot a Chinese website just by the wording and advertisements. Lastly, try to stay away from any food imported from China. I know you're thinking that is impossible but not really, once you get angry enough it'll be quite easy. They do not follow any health regulations and can counterfeit everything from frozen peas to cabbage and even use poor animals that were probably skinned alive and tortured in everything from chicken nuggets to spare ribs. Believe me, it's worth the sacrifice and you will sleep better at night.. I have nothing personally against individual Chinese people. However, when it comes to honor and respect for their fellow man and animals it really sucks.
this was my first time ordering from t mart, and what a big mistake. i ordered a wltoys power star x1 radio controled 6 channel helicopter. when i received it, it was defective. i contacted t mart through email, because that's the only way you can contact them. should be a number you can call for customer service, but there is not. the man named "cimier" has give me the run around. glad that i didn't send it back after reading all these complaint's. they would have my heli and my money. i am going to put in a complaint with my card company. i will never order from t mart again...!
I purchased a Yongnuo600EX RT flash from TMart. The unit overheats and doesn't work. Despite raising the complaint within the 180 day warranty period, they say "out of warranty - you fix on your side", which translated to english means "Bugger off! we don't honor warranties!" I have raised the mattter with PayPalunder their buyer protection scheme. I'll keep you informed but I'm not holding out much hope on getting a refund of over A$200
I only saw these negative comments after placing my order and am now getting really worried. I place my order a week ago and everything seems to be on track. I even received an email saying that my item was shipped. Has anyone ordered hair from them?
I usually shop on tmart. But this time ive had the worst experience. I ordered a product for christmas on dec 10th and it is now January 23rd. There policy is in 45 days no product you get a refund. There customer service was horrible and they now ignore me. i will be contacting my bank about this issue today! Worst experience ever tmart.
Their customer service is TERRIBLE! I have spent 2 weeks trying to get a RMA# to return something so I can get my money back. Still no RMA#. I just received and order that showed up broken. I sent a photo and explained the situation and they are asking me for an explanation. The picture shows it's broke. What more of an explanation can I give you? There is no phone# to talk to anyone and it takes them a day to reply to an email. The online chat is worthless too. No one has ever replied.
It has been over 2 weeks since I placed an order. When I go to check the status of it their website tells me... "Sorry, since you have chosen the shipping way of no tracking number at placing an order, we can’t get your logistics information. Please switch to for the check." I don't even know what that means for sure, I only assume that it means since I didn't pay extra to ship it expedited that I am S.O.L. I have not received my order, but they keep sending me e-mails advertising more products that I can purchase. I plan to dispute my payment through PAYPAL if it does not arrive this week. Thanks for drawing my attention to their obvious customer problems.
My name is Andrew Russell and a week ago i purchased a case from T-mart.com have since heard absolutely nothing. I have repeatedly checked for my logistics information in hopes that my case would have been shipped and could be tracked. Sadly, however, no logistic information is available and has probably not been shipped. Although it is only a $1 purchase, the principle is that i purchased an item and have yet to received an email about it except that they took my money, obviously.I just want some answers and hopefully a peace of mind. Thank you for allowing me to vent!
Dear Mandie.Boom,
I am writing to tell you that we have shipped out the items for you via 2 package on 04 December, 2012.
Here is the tracking number:9102999999340031819816 . RB083433007CN You can track it on www.USPS.com .
Please wait for a little longer .
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.
Best regards,
Sherry
CustomerCare@Tmart.com
Dear Mandie.Boom,
Thank you for your attention.
For this isssue, you placed an order on 2012-12-02. We usually takes 1-2 business days to deal with each order. So we will ship it out in 1 business days. Hope you can understand.
Sherry
Tmart.com Customer Care Team
TMART IS A FRAUS
Stay away from Tmart.com, they don't deliver, they take your money and in some reviews I read that TMART uses your credit card information to defraud you. I was lucky and I used PAYPAL payment. I WILL NEVER USE TMART.COM. and I sure do not recommend it and certainly DON'T expect a refund from TMART
please read the reviews on : /link removed/
and http://www.getpayback.com/online-stores/tmart-com/#comment-67443
It seems we all have to complain here to get Tmart to respond to our complaints
I did email you several times to customercare@Tmart.com . and i got no reply from you
you are not a legitimate company, go to hell.
liars, fraud, You trick people and you take their money and you use your customers credit card imformation for your own use and you do not deliver
All the good feedbacks must be written by you and your employees.
The item came in pieces. Screws removed from the insides. The case was in two parts, the box was damaged and it was shipped in a USPS plastic container. Did their only contact method (company email from their website) and haven't received a reply after a week. Bad customer service and very poor quality items.
Order No: 190621RP6CB6 Order Status: Held, 33MHz Wireless Auto Remote Control Duplicator Key ships in 3-7 days, order Date: [protected]:00:10, 2019-07-08 you not ships me my order what happen?
Hi Jeffred,
Could you please tell me your e-mail address or you can tell me the Ticket ID you opened .I can searched it for you .
We have replied all of the e-mail on our system every day .Can you tell me when do you send the email to us .You can offer us the email address, we can help you to check the record for you .
Thanks .
Hi
This is greetings from Tmart.com customer service .
As a company, Tmart have shipped out all of the items to the customers .For your order, I can't found your order details.
Could you pltase tell me your order number ? So that I can handle it for you as soon as possible .
You also can contact us at customercare@Tmart.com .
Thanks .
Tmart.com
Tmart.com Reviews 0
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Overview of Tmart.com complaint handling
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Tmart.com Contacts
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Tmart.com phone numbers+852 8197 7220+852 8197 7220Click up if you have successfully reached Tmart.com by calling +852 8197 7220 phone number 11 11 users reported that they have successfully reached Tmart.com by calling +852 8197 7220 phone number Click down if you have unsuccessfully reached Tmart.com by calling +852 8197 7220 phone number 4 4 users reported that they have UNsuccessfully reached Tmart.com by calling +852 8197 7220 phone number
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Tmart.com emailscomplain@tmart.com100%Confidence score: 100%Support
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Tmart.com addressFlat/RM 1502, Easey Commercial Building, 253-261 Hennessy Road, WanChai, New Jersey, Hong Kong
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Tmart.com social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Tmart.com contacts
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Dear janet afrifa,
Thanks for your order number. I am writing to tell you that we have shippd out thei tems out via Singapore Post on 03 April, 2013. Here is the tracking number:RQ133142097SG, you can track it on http://www.17track.net/en/result/post.shtml?nums=
Since it was international shipping, It usually takes 20-30 days but up to 45 days for delivery. Please wait for a little longer.
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.
Best regards,
Sherry
Tmart.com Customer Care
Hey t mart i ordered something on the 2/4/2013 and i haven't received it till now. i ordered this item from Hong Kong warehouse
and i am losing patient badly, i am waiting till end of this very month if i don't get my item or hear from this fake company or website i swear i will swill this company period . to who receive this my order number is 130402CSF93L and if i don't get my item there be will nothing like t mart.com cheaters.
Dear kinndy,
I would like to invite you to leave your specific order number in your comments, it will help us investigate your issues and contact you to solve your problems. And we will guarantee your rights and interests that you will be compensated fairly.
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.
Best regards,
Sherry
Tmart.com
i order something on the 4/4/2013 i have waited till now i haven't revived it.
And i don't know who created these fake website to cheat people and take their money but i am waiting till end of this month if i don't get my item the fake owner of these stupid website or company will be swilled i promise soon there will be nothing like t mart.
Dear adrikadnat,
Sorry to hear that. May I know your order number or your e-mail address?
Then I can check it for you. Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.
Best regards,
Sherry
CustomerCare@Tmart.com
I sent you all an email a week ago and have got no response. I ordered cell phone cases 3 weeks ago and still nothing in the mail!
I should have researched before giving you all my hard earned money! Once again only buy from trusted sources like walmart, best buy etc.
Dear Sherry,
We think we have something misunderstanding between us.
For the address, we don’t provide our address as we do not support the customer to pick up the item. We only are afraid of the customers are not been served well. If you tell us the reason why you want to get the address, we will tell you our address for our safety. If you any item’s problem, we also will provide you the return address according to different country as we have warehouses in Hong Kong, The United State and The United Kingdom.
If you have any questions, please feel free to contact us .
Good day .
Denise
Tmart.com
Dear Sherry,
Sorry for the inconvenience caused .
We havve posted all reviews, positive or negative, as long as the customers stick to our guidelines.
But we do not support phone service, if you have any questions, you can contact us via e-mail or livechat, it's quite convenience .
We are still in the growth at present so that not all of our serivces are perfect.But we always try our best to serve our customers.
I think everythings will get better and better.If you have any question, please feel free to contact us.
Good day .
Sherry
Tmart.com Customer Care Team