Paul Davis Restoration review: Fraudulent practices, substandard work, and document withholding

I am filing a formal complaint against Paul Davis Restoration of Humble, TX, for fraudulent practices, negligence, and failure to fulfill their contractual obligations as detailed in the attached documentation.

The attached image includes two critical pieces of evidence:

A detailed insurance estimate explicitly showing that repairs to the master bathroom were approved and included in the claim.
A text conversation with Paul Davis Restoration where their representative denied responsibility for the master bathroom repairs, claiming the work was not part of the insurance-approved scope, despite clear evidence to the contrary.
Fraudulent and Negligent Actions:

Paul Davis claimed payment for work that was not completed, including:
Master bathroom repairs, which led to severe mold issues due to neglect.
Replacement of the kitchen cabinets and backsplash.
Replacement of the upstairs vanity.
Replacement of the mirror in the half bath.
Despite walking through my home multiple times and acknowledging the issues, Paul Davis refused to address the discrepancies, instead blaming the insurance carrier for omitted items.
Their resistance to provide critical documentation regarding the estimate further raised concerns about their fraudulent behavior. I was forced to obtain these documents directly from my insurance provider, uncovering their false claims and misrepresentation.
Impact of Their Actions:

Mold development in the master bathroom caused unsafe living conditions, requiring additional expenses for remediation.
Substantial emotional and financial distress due to their negligence and dishonesty.
Prolonged delays and additional costs for repairs that were never completed as claimed.
Resolution Sought: I am requesting:

Full reimbursement for all unperformed work claimed in the insurance estimate.
Compensation for costs incurred due to mold remediation and other necessary repairs caused by their negligence.
Additional damages for the emotional and financial impact caused by their fraudulent and negligent behavior.
I urge immediate action to hold Paul Davis Restoration accountable for their actions and to ensure other homeowners are not subjected to similar fraudulent practices. The attached evidence provides clear documentation of their misconduct. Thank you for addressing this urgent matter.

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