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So I saw pawrade on facebook and a female shih tzu named alexis. I wanted a brindle colored female. I ordered and paid for her in total even though only down-payment was only required this was on 6 17 2024. I the bought supplies and royal canin nutri cal as was insisted by pawrade to prepare for Alexis homecoming. Then told that alexis was to be picked up by breeder on 7 10 24. Then on 7 11 2024 I got muscle text from puppies express that they are in route with tips are appreciated at every text sent to me. That evening of 7 11 2024 at 630 pm puppies express knocked on my door with a puupy saying papers needed to be signed I handed puppy to my husband who then informed me that the wrong dog was delivered.. it was a male and did not look like alexis. The transporter took the dog and paperwork that I seen had name Clare marked female. Transporter was there less than 10 minutes then left Then I called pawrade right away to let them know and was informed that the manager would call me fir... by pawrade. Worrying about the funds I'm out of of and the many lies that I felt was told. I do not know what really happened to alexis maybe the breeder decided to keep her to breed more puppies or perhaps she was sent to another customer and the decided to keep her as I was told. I signed all the legal papers got emails even after from Wags to wheels about picking alexis up on the 15th. I got transfer of ownership documents even. I believed and trusted in staff at pawrade in their word I did everything asked of me even got met life for alexis and my current 10 year old shih poodle mix loki in which o paid for even though was told one month free... Bought pet supplies dog food brand pawrade wanted me to buy royal canine and nutri cal all threatened if I did not do so the 3 year health certification would be void. Never again will I buy online puppy door to door. I will meet the breeder and buy local. Lesson learned as I was out of money and out the dog I purchased with name alexis.
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This is an absolute mess, and you deserve much better. The way you’ve been treated is beyond unacceptable. You need to take action immediately. Get on the phone, demand answers, and don't take no for an answer. Make sure they understand that you won't back down until you get the dog you paid for or a full refund. Use every platform available to share your story and make some noise. They need to know you’re serious and that this kind of treatment won’t be tolerated. Stay strong and don’t let them off the hook.