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I was issued a new virtual as I’ve never received my physical card in the mail for almost a year, I didn’t have an issue until 11/29/24 . I was not able to purchase a Lyft to go to work that day so I had to call off then and the weekend. Causing me to be terminated so now my employer doesn’t show up of course as I no longer work for the company. I’ve called promptly over 20 times since 11/29/14 to see why I can’t use my digital card regardless of the employer was connected or not. I’ve never had an issue with Payactiv like this before especially to where it took so long and caused great damages. I only want to be able to access my money until the physical card comes of it ever does as that’s also as I stated before hasn’t even left the warehouse yet. I can’t afford to loose a house as well due to 3 digits I would have no problem waiting for the physical but rent is due every 1st of the month god only knows when the physical will even get to me. I’m not seeking sympathy, I’m seeking resolution thank you kindly!
Desired outcome: New digital card, new cvv that’s able to be seen. Better attitudes from reps!
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I have already do all of that I’m currently on the phone once again for an hour and counting, I’ve been transferred 10 times to different people getting a round around same as last week, the card is still not sent out and I don’t even have a expected date for it to come, it seems nobody can help! I have $800 in that account it’s not like it’s just a few dollars that’s a whole deposit for this month’s rent! I feel very ignored as I’ve been calling for 6 days 5+ times a day. I need to reach out to someone above the phones because that’s getting me no answer or solution. I’ve been more than patient I’m now getting frustrated. It’ll be damages in a few more days that’ll be 3 weeks for the same issue it has never ever tooken this long for a solution.
If the account is still locked the customer should contact Payactivate customer services through available channels (phone, email or the Payactivate app) explaining once again the urgency of the money together with the case regarding rent. Explain your problem with the card and the non-arrival of the card to your home. Demand quick solutions like reactivating the digital card or providing an alternative method to access the funds.