PayLink Direct
Reviews and Complaints

Paylink targets people with dementia or who are older and more susceptible to being scammed. They scammed my 93 year old grandmother, and we found out after she died that she had been paying $118 monthly for unknown reasons. We think they made her think she needed home insurance or auto insurance, but she had neither a car nor did she own a home. I hope this scam will get shut down for its unethical, horrible practices.

Received this postcard and thought it was for the coverage we already bought through the dealer, so I told my wife to call and ‘activate’ it. Two weeks later we received the bill for this new coverage with monthly payments of 189.33 a month, and since our coverage is included in our car payment already I called the customer service number. When I asked him to cancel this coverage and eliminate this account he refused and even told me he could be on the phone for an hour or more if needed. He never cancelled the account so I hung up and contacted the credit card company and cancelled the card and ordered a new one with a different number. Also informed the credit agencies of this scam.

Pay link is a scam Im about to get a lawyer involved because my engine went out. And now they trying to find all types of ways not to fix my engine Ive been paying all my payments are current and up-to-date I got my card sent to *** auto in *** they sell cars said they sent Inspectors out to look at my car to see if my engine is really need replacing now Im giving them a call they dont answer the phone Ive been on hold for a whole hour my whole car ride home Ive been on hold for a whole hour and now Im not getting any calls answered or nothing

I am victim of this company . They have been billing me monthly since last year . They have been taking $231.07 from my account every month. I still have not been informed what this plan covers . No communication from this company . They tricked me into believing that the previous owner of my car was on a service plan with them . They even forget that they are already billing me and they send me letters like they did before claiming final notice that my vehicle will lose coverage . Over $1,617 has been deducted from my credit card . I must get to the bottom of this.

My gf had recently purchased a car and a few weeks later she tells me that this company told her that the dealership had not provided warranty and if she didnt get it done immediately. She would be paying more in the future and could be facing trouble with the law. She got scared and agreed. Once she told me , i made her close her bank accounts and notify the bank. Caught this before they took money out, but now she received a letter in the mail of a contract with them and it warns of missed payments. Whatever contract she falsely was brought into should be invalid right?

I am friends with a very nice elderly couple who came to me and asked me for help. They, too, were victimized by this scamming and fraudulent organization. Cons like these make the business community look bad. They are certainly very rotten apples in the business world. They were conned to "buying" whatever BS service contract over the phone, the con company managed to extract from this couple their credit card details and now are being charged $168.68 every month for 4 months now. They already contacted this company to cancel but they were made to jump through hoops and it's a dead end. No wonder this has 1 star review, they are con artists!

After having been solicited (by mail) from what appeared to be a *** representative, I ended up getting conned into a false and illegal scam for an unnecessary warranty - which is billed directly to my credit card. I admit to being very carefully manipulated into a ridiculous agreement - which under normal circumstances I would never have even considered. After checking with ***, it became clear this was a scam - and I had to take dramatic action just to end the monthly payments. DO NOT BE FOOLED by these criminals - I've lost over $2000 in just six months - and the billing party is Paylink Vehicle Plan in ***. DO NOT respond to any requests, and DO NOT call them !

I sat on the phone trying to cancel my auto policy. I was called stupid because they assumed my vehicle would have an issue here in a few years with electronics. Then I was put on hold. I was also refused a refund of money because it was a late payment. Do not go with them. They will try to belittle you and get your payments as low as possible which that alone strives as a scam. Why after 5 times me saying I want to cancel and I dont need your services dont you understand. We only made 3 payments with you. And we will not return! I will inform everyone I know as well about this. Absolutely uncalled for. I will inform my bank to of the unauthorized payment taken as well. Distasteful service.

I called PAYLINK to cancel a policy. The representative kept me on the line with why do you want to cancel "speech" for six minutes before sending me to her supervisor who kept asking me why and how I need to keep my coverage. My answer to them was that we were going with another company. The supervisor went as far as he was going to put me on hold until I realize what I was doing if I canceled my policy. I called my bank and reported the charges and you should do the same if you have given them any of your monies. If anyone reads this PLEASE DON'T use them. Just like the other reviews, I feel that they are a scam.A reputable company would have no issues with canceling and thanking you for using them. This call was made on 12/14 @ 9:30 am spoke with ***. This company is a scam PLEASE PLEASE don't make the same mistake.

I was scammed. At first I thought it was legit then they transferred me to another agent to get my payment information. This agent told me it was going to be a different amount and that it would be charged monthly. I told him I was not interested and did not want the plan. He transferred me back to the first person who argued with me about why I needed to purchase the plan. I told them I did not want it and the agent hung up on me. The took the payment out of my checking account for a service I refused to purchase. My bank officer as well as myself tryed calling the number to get the money back and stop future withdraws. NO ONE ANSWERS *** PHONE. I changed debit card number. They constantly call and harass me. Now I get a *** in the mail. I never purchased the plan in the first place. What a scam. What am I to do to get them to STOP!

This is a scam company that keeps sending me invoices after saying they will suspend future payments. They have not honored my request, and I am very thankful my bank caught this scam early and prevented these crooks from taking more of my money. They are a "payment processor" on behalf of the fraudulent "extended car warranty" company "Direct Auto Warranty", which tricked me into buying a service I never had and don't need over the phone. I never saw any contract and terms of service. No receipt of purchase was emailed or mailed to me. *** told me to contact *** Administrative Services Inc instead of Direct Auto Warranty to cancel my "policy". This is another fraudulent "company" that's well-known for scamming people. It's pretty clear PayLink and its affiliates aren't legitimate businesses. Justice needs to be served for the many people who have been scammed by them.

I am so annoyed my husband and I answered a letter to get a house warranty we are in our 70's and we gave our bank details to the company to set up direct debit which they did not do. I am very glad they cancelled due to non-payment. When you phone this Company, they have a recording saying they are one of the *** Company's in the complaintsboard.com (Liars). Looking at the complaints. The girl who answered the phone was extremely rude and unhelpful no apology for the person that signed us up not doing their job properly and professionally. If I ran that company heads would roll for not making sure my customer was completely satisfied and a *** was arranged. We made one payment for $184 which I think they should return to us immediately as they are not a good company at all. From now on I will look for a more honest company to get a home warranty.*** LH

A sales rep from one of the companies they work with scared my wife into a car warranty policy she didn't need. We were billed close to 1100.00 dollars, since last July. The customer service people for Paylink and their associate companies are monsters. When you try and get a refund, they will send you to company after company, department after department, trying to get answers--just to have one troll refer you back to another, until you lose hope entirely. Some of these hobgoblins have pleasant voices, some are nasty in tone: All are in on the scheme. None have any shame. I have gotten nowhere in the refund process. I am hoping the Complaintsboard.com gets results. We want all of our money back. The world is suffering beyond words and these people will not stop lying and cheating the innocent. If there is a Hell, Paylink runs its books. I have over 4000 connections in the business world on Linkedin.com. If I do not receive a full refund, I will tell all these contacts of mine how vicious and awful Paylink and its friends are. Hopefully, they will forward my post to their connections and this company will go broke and disappear. One day science will prove that the Corona virus feared contact with Paylink. They are that gross and awful!

Paylink, which supports Sky *** Protection, sent me a letter in the mail shortly after I purchased my car, and in my belief, had the direct, malicious intention to make me believe my dealership had already started the insurance process with them, and that I would have to finalize the deal with Paylink/Sky *** Protection to be insured. I had never received communication from then before or requested information from them before purchasing my car. From reading other comments within the ***, it appears other individuals have had the same experience--being led on to believe PayLink/Sky *** Protection was an extension of the paperwork completed at a dealership. Upon calling Skylink's customer service and indicating I would like my account cancelled, the representative was aggressive and rude, and would not directly cancel my account and wanted to read me the benefits of continuing my account, even when I asked him not to. He said it was "unprecedented" that someone would close down their account and lose 2 months worth of payment, and when he finally did cancel my account, said he would as he "couldn't get a word in edgewise," spat out a confirmation number and hung up on me. I believe these were all tactics used to not get me to cancel my account.

Paylink please STOP charging my elderly parents credit card. My elderly parent is being ripped off. I bring this to your attention because perhaps you are unaware and I want to give you an opportunity to correct this matter. For now, I say to everyone, please do not do business with them. My mother requested cancellation of her warranty policy in September and they kept charging her credit card until my sister and I got involved. We spent over 1 1/2-hours speaking with X and her manager (XX, stated he represented ***Ins Direct). X tried to solicit my Mother into buying ADDITIONAL coverage (vs. cancelling as requested) and the manager (XX) made lies and fraudulent statements. This should have been an easy resolution, when a named insured requests cancellation of their warranty coverage on their vehicle, it should be immediately concluded on the effective date of the request and not continuously trying to market & take advantage of a senior. We discovered our Mother's credit card was continously to be charged for September, October, November, December! It should have been cancelled effective the initial request of cancellation date & was never cancelled and they would not retroactively reimbursed for funds that they were NOT due! A claim was NEVER paid! I witnessed the request for cancellation myself, I know what was stated. No stars, just a STRONG warning! Please exercise strong due caution in doing business with these people. Join with me to make an official complaint to any and all applicable governing parties. Thank you for time, we had unfortunate dealing with this *** affiliate. If you have had a bad experience, please speak up.

The review from RD. couldn't be more accurate! I'm dealing with the same exact problem more or less.. I mistakenly agreed with their offers for car warranty coverage, and now it's been more than a headache. It has been a NIGHTMARE! Every month I've paid for 5 months now. And after the 2nd month is when i tried to cancel. It's been three months and i STILL can't cancel this service! They refuse to let me cancel. Who does that? The *** on the phone basically harassed me for 30 min telling me how i "need this" coverage for my car ,and he also said "if it was free, you would have no problem with having it".. WHAT AN [censored]! nothing is free, that's not even fair analogy at all. Every time I would say "i want to cancel, how many ways is there to say NO?!" He would have a response almost like he had a page in front of him for every thing someone says, they've got a typed up response to go by. And I also believe this company is a scam. They have been calling me for the last payment, however it was processed over a week ago..not only that, they also double charged me and are still calling asking me for the last payment. I refuse to be involved in their nonsense. I no longer want to speak with them.. It's now at the point someone else has to be involved. I am going to report those charges on my credit card and report them to the Complaintsboard.com. They put me in a position that I'm very stressed out over this and my money situation. I have a car which is practically brand new. It's only a couple months over a year old and it's a *** I should have never agreed to their warranty in the first place. SO UPSET! They are the worst company ever.. DO NOT AGREE TO GO WITH THIS FAKE WARRANTY

My mother is 86 years old and has had dementia for over 6 years, after going through her bank statements to make sure no one is ripping her off I found that Pay Link Vehicle plan is doing just that. She hasnt driven a car in over 10 years, the last car she had was a 2011 Dodge Journey These people called her and offered her a warranty and charged her $164.92 per month for a car she cant and doesnt drive. This company has completely taken advantage of a senior citizen. Her not knowing she doesnt drive anymore she apparently agreed to this scam. These people prey on helpless people. She doesnt even have any paper work or documentation on this alleged warrantee. We only found out about this by going through her bank statements

I called Paylink Direct to cancel my car warranty 2 weeks ago since I no longer have this vehicle. They never called me back and just today they took another payment of $164 out of my account. I need to cancel this plan immediately and get a refund for the last payment. Also I was never able to use the services they said would be provided this warranty. They would not accept it at my local Ford service department.

My mother-in-law procured a warranty service from Paylink direct for her car some time ago. My mother-in-law was recently diagnosed with Alzheimer's disease, so needless to say we are selling the car. We are now going through mom's bills and discovered a monthly service charge from paylink direct. I tried contacting this organization for details on what mom was paying for. I was informed my mother-in-law would have to call back or my wife who is the power of attorney (POA). My wife, who is POA, as well as my mother-in-law tried to call while being together to cancel this policy. This was unsuccessful. They were given a run around and then left on an indefinite hold. When I called back to get answers, I was then bounced around from representative to representative. I cannot even get an answer on what the policy covers. Furthermore, this organization is extremely unprofessional. The only option we have left is to report this charge to the credit card company as a scam or see if Complaintsboard.com can help get this policy canceled.

Someone called my home, made me believe my vehicle warranty associated to my vehicle& loan. They were not clear they were a third party and not affiliated to my original Loan. I was convinced to add coverage for warranty/upcoming potential repairs. I Have tried multiple times to have this canceled, REFUNDED and stopped however because i don't have enough information on who the company is using Pay link to obtain ACH funds from my bank and i don't have an account or contract number to provide anyone at Paylink - i get nowhere and continue to lose $129.09 each month. I am a disable Sr on a limited income, and this extra expense is often the difference on if i have enough money for a months living expenses and food, or i go with out. Paylink is obviously assisting the warranty company on making this difficult, as I have seen responses in Complaintsboard.com where Paylink had all the information available to them, and did not really need the customer to provide the account number. It was all availabel with personal information of the customer. Paylink refuses to assist in this so far.

I received a letter from them stating that I owe them ***? for my Jeep.I asked and then was told that they were trying to help me with my Jeep.I told them that my boyfriend paid it off 3 months later so what Help did I need? Then I was told that I brought my Jeep in for service Last March and that I had 900(?) miles on it. I laughed and told them that my Jeep hasn't been in for service since it left me lot! And I took it in in for service in November (really October) but I wasn't going to tell them that. Then it was said that I must not remember signing a contract with them. I asked, Who are you and what type of service do you provide? Then I was yelled at and told that I was not letting them explain. So I gave them ample time to explain but they kept digging a deeper hole for themselves or maybe they're Representative sucked. Either way they were wrong because I called my Insurance and were I purchased the Jeep and they said that they DON'T know this company and have NEVER dealt with them! So how can they try to charge me for anything?They're Representative was so unprofessional that

This company is preying on elderly and unsuspecting individuals. Upon detailed review of my 87-year old fathers financial records, I have discovered that Paylink has been taking automatic debits from his bank account in the amount of $125.10 since August 6! This amounts to $3,753 of unauthorized debits! Apparently it all began through a company called AutoAssure, which also took an unauthorized debit of $198 on July 9 that appears to have started this whole event. My father is on a fixed income and did not willingly or wittingly sign up for such auto warranty coverage, and has received no documentation of agreement to these debits. I believe this company is a scam and a sham and has deliberately deceived people into believing this so-called coverage was necessary and authorized by their car dealership. I have tried to call the *** numbers I have been able to find online, to no avail. I demand that Paylink be held accountable for this debit amount and issue a refund immediately, or legal action will ensue. Their practices of taking advantage of elderly individuals is deplorable!

I have Power of Attorney for my elderly mother. It came to my attention that my mother's debit card number was being fraudulently charged $257.50. The company name shown in the account is PayLink. I contacted Paylink who would not help me but forwarded my call to Liberty Auto Protection who claims to have sold my elderly mother a service contract. They would not assist me on the phone because of an alleged fraudulent contract with my mother and want proof that I have Power of Attorney before talking with me. The jerk from Liberty Auto Protection (aka Palmer Administrative Services) hung up on me. The bank has already blocked the card but my mother has been charged $257.50 every month since November. Aren't there laws against preying on the elderly? I will also be contacting Ohio's Attorney General's office about this matter since they won't speak with me. A legitimate business would not treat people like this nor would they steal from the elderly. I will also note that I already filed a report against Palmer Administrative Services or Liberty Auto Protection or whatever the company's name is. Companies like these should be ashamed for preying on the elderly.

Received a phone call about providing extra coverage for my car for repairs. I stated that in the past they told me my car had too many miles. *** man on the phone asked me what the miles were and I told him, he told me no problem it would be covered. I proceeded to Take out the coverage for my 2008 vehicle. I gave him a down payment and they were to send me information in the mail. I did receive the information but later than when he told me it should arrive by. When I read through the information it stated that the vehicle had to have less than 200 or *** miles I dont recall exactly *** amount of miles. ***y have sent a cancellation because I would not pay for the next installments due to when I received his papers in the mail for the actual coverage he lied about the amount of miles on my vehicle. I knew if I tried to take it in for repairs at a dealership or a repair shop to have pay link pay for the coverage that was supposed to be covered they would not due to the mileage discrepancy. I am asking that Id be refunded the original amount I had paid due to the rep falsifying the actual mileage in which would have canceled and voided the agreement any way.

Paylink continues to bill citi card cc account and it refuses to acknowledge cancellation of this account upon multiple requests, disputes for all transactions have been initiated through the cc processor. We will also file legal complaint with the Office of Business Affairs and Consumer protection in Chicago to seek repayment of fraudulently billing for the following: re: Endurance and Paylink: Misleading consumers to enter agreements for vehicle service contracts Refusing to cancel vehicle and home service contracts Continuing to charge after non- acknowledgement of cancellation requests Deceptively misrepresenting affiliations with dealerships and other entities Repeatedly charging after representing that the only charge would be a one-time payment to obtain a vehicle service contract Deliberately transacting business with vulnerable groups including the elderly with cognitive impairment Fraudulently inducing contracts for vehicle service contracts Declining, disclaiming, or denying valid coverage for vehicle service contracts Other deceptive, predatory, and/or illegal business practices resulting in substantial financial losses to consumers Refusing to provide refunds for all of these reasons.

We recently bought a new car and paid for the warranty with the dealership. We received fraudulent mail stating we had to call and activate our warranty, during the phone call they demanded we pay $199.75 as a "starting fee" for our warranty. I asked questions and they refused to be helpful, stating I had to pay the money or our warranty would be canceled. They claimed we would receive a booklet in the mail in 2 weeks with our "warranty information" which did not happen. They also claimed this fee would cover us for 6 months, but now am getting charged another $199.75 as of July 1st. I called our car dealership who immediately stated this was a scam and to report it ASAP because we pay for our car warranty with our car payment. We want a complete cancellation of this "plan", removal of all my personal data from their company, and a full refund from 6/01 for $199.75, as well as for this upcoming month which is to be charged 7/1. This is a shameful company taking advantage of people who do not know any better using fear tactics as leverage. I called to complain but was hung up on and ignored. Please address ASAP before we have to take further legal action. They misrepresented themselves as *** which is illegal!

I, ***, am Power of Attorney for Peggy. I am filing this complaint on Peggy's behalf. It's regarding Contract # ***. This company along with another company just like them have been charging Peggy's account for a vehicle protection plan. I also plan to file a complaint against them too. The books look the same: "Ultimate Auto Protection". Peggy is older and has Alzheimer's, does not drive anymore, thus no car on the road. Anyone who talks to her would realize in no time she is not of sound mind. Yet these people have managed to call her and trick her out of her card information for a warranty in which she doesn't need. Deceptive Practices. They started charging her account and have been charging $279.00 a month. Peggy never signed a contract with them and never signed a credit card direct pay authorization form with them. They have no right to be charging her. In order to enter into a contract a person has to be of sound mind, right? That's law 101. As I said before anyone who talks with her for any length of time would see she has memory problems. They have taken advantage and its an expensive advantage. I would think this would also fall as Elder Abuse. These sales people just continue to badger you with phone calls.

Around the 1st of September, I received a very official looking Final Notice of my auto warranty expiring. I finally called the number to get more information as I had purchased the used vehicle 6 months ago. The representative made it perfectly clear this was regarding my car (make & model) I purchased 6 months ago. I questioned the representative about the "expiring soon" warranty having been handled by the car dealership. The representative said the dealership doesn't activate the warranty. He said I was supposed to have done that myself therefore the warranty was expiring in a few days. That scared me as I need the extended warranty on my used car. The cost to activate was $183.14. Not only did I fall for the activation fee, the representative said NOTHING about the same fee being charged to my credit card monthly. The scam continues as I have not received any information from the actual warranty company - only a bill from Pay Link Direct which is NOT the warranty company but a billing service. SKY AUTO PROTECTION flat out lied!I filed a fraud report with my credit card company. First *** of *** rejected my fraud claim because I participated in the transaction.How can I fight this fraud? I have yet to receive anything documentation from SKY AUTO PROTECTION.

My car has recently been totaled and I called them explaining that my car has been totaled. The lady proceeded to catch an attitude on the phone and kept talking over me every time I tried to talk. The problem is that I've received a phone call from who I thought was them telling me about my extended warranty on the car. I proceeded to tell them that I no longer have the car due to it being totaled and the lady said okay and hung up. Come to find out that PayLink Direct took money out of my account yesterday. Now the other issues is that I've changed my debit card and that there is no possible way that they could have gotten the new information for it. I told the lady on the phone "if the payment was due on the 13 why would you take money out on the 19" and she explained that the business automatically took it out on their own without my permission. I honestly just want my money back and I might be filling for a law suit because how did they get my new debit card information if I haven't given it to them? Also I'd like to add that on the receipt that I have it says total amount due is $175.99 and they took out 184.37. I also have a receipt on January 13th saying that the billing information that I gave them was incorrect and that is when I got a new debit card but then the next day I got a receipt from them saying payment was made when I didnt make one.

04/02/2022 The complaintsboard.com,I am questioning how PAYLINK got my *** Card information, since I never contacted or gave them the authority to make payments using my *** Card on my behalf. I can only suspect that *** gave them the *** Card information without my permission.I had purchased a protection plan for my 2019 Chevrolet Bold from *** on 03/14/2022 over the phone and gave them my *** Card information. When I received the Contract # EVRVSCA1019901A from *** on 03/28/2022 in the mail, I immediately called them to cancel the contract (one month allowed to cancel the contract) and followed up by sending a cancellation letter the same day and included the contract *** had sent me after making a photocopy. I thought that was the end of this contract. But today when I received a letter from PAYLINK dated 03/29/2022 letting me know that they will start processing payments to *** on 4/14 and that my Billing Account # with *** is *** you let me know how PAYLINK can be stopped for using my *** Card to make payments to *** or anyone else without my permission? 2.How can I be assured that the contract with *** is cancelled, and they cannot use my *** Card. Thanks for your attention,*** tel.

My mother, diagnosed with dementia, cannot make decisions for herself. I have two doctor's notes confirming this. In April , a company called my mother and pressured her into buying an unnecessary policy. Her policy started on 4/6 with a monthly charge of $149.83 from her bank account. My Aunt has power of attorney for my mother too. I canceled the policy through PayLink, which appears on her bank statement. They confirmed the cancellation by email, but it deceptively indicated another step was needed to cancel the policy, which is easy to overlook. Despite cancellation, her account was charged again today. Contacting PayLink led to being forwarded to another company, where I encountered a very rude representative. He insulted my understanding of an email he sent. I demand a full refund of $1,648.13 for my mother and policy cancellation. It's unacceptable for companies to exploit vulnerable individuals, and the disrespect I faced when seeking resolution was appalling. My mother no longer even owns the car.

They were supposed to cover costly repairs, but my car is still in the shop with a faulty thermostat and radiator hose not covered due to a leaking seal. The warranty company threatened me with cancellation during a pandemic despite timely payments. They won't pay for a rental car promptly, only offering $75 for towing which is insufficient. My car has a leak and gasket issues, causing white smoke and a wet substance, presumably coolant. After six years of loyalty, they're failing me as a customer; my car's repairs are on hold until they respond, and I'm unlikely to get a rental. I'm frustrated with Paylink Policyholders and want them to cover the thermostat and its hoses, as well as the leaking gasket.

I'm filing this for my 74-yr-old mother. She was contacted by phone by a car warranty company, was talked into buying a warranty plan and began making payments. Realizing that this service wasn't something she wanted or needed, she contacted the company to cancel. They would not cancel, after being told several times that she no longer wanted to pay $100 per month. When she consulted with my sister and me, we told her to go to her bank and cancel the card that was being debited. She did the next morning, and shortly after she began receiving calls on a daily basis that her account was past due. She ignored them at first, but decided to get on the phone with them thinking that this could hurt her credit (It can't.). She was transferred to a man named *** who, when asked if he was an honest person, told her, "I was a Marine..." I don't care if this Marine caught *** Bin Laden with his pinky finger. He's no kind of honest if he wants to manipulate my elderly mother who is struggling with memory issues, and living on a fixed income. Instead of taking NO for an answer, *** continued to manipulate her until she was worn down and agreed to a lower payment. She gave him her new debit card info. They began taking payments from her again on 2/18/22. She confided in my sister and myself that this had happened, and that she felt really stupid. Based on the other complaints against this company, she is far from alone. I went with my mom to her bank yesterday to help her cancel that card. I will be calling local police, filing a separate complaint against the specific warranty company that has been taking advantage of not only my mom, but many other elderly and vulnerable people. Paylink Direct may only process payments, and they can respond with a "Don't shoot the messenger" claim. But based on the many complaints here, this company should know better and take responsibility for the harm being caused to many others in a similar position as my mom.

According to Paylink, on December , they began drawing $234.00 out of my husbands checking account. He noticed the $234 00 in July because it threw his account in the negative. First contact with Paylink on 7/22/22 and spoke with *** I explained my husband including myself was totally unaware of Paylink, who they are and what they do. I explain that they were actually drawing money from my husbands checking account and it needs to be returned. The Rep. starts to point out the benefits of keeping this coverage. He also informed me that the money had been coming out of the account since Dec. I explained that I didnt agree on any car coverage or speak with anyone about car coverage. The rep. then informed me it was a man that they spoke with. I stated that me or my husband knew anything about this coverage and that we had coverage with the company we bought the car from. We are senior citizens and I have been back and forth in the hospital and nursing home with surgeries and rehab. I repeatedly asked for a refund. He then stated, he had the actual recording of my husband giving his account information. But, later stated the recording had been placed in the archives. He also read out my email address and asked if it was correct, which it was. I explain to the rep. that I wanted the money placed back into the account. I told him it was not authorized and it was a fraudulent transaction. He called me hostile and stated he was trying to help me save money. He said I needed to listen and not cut him off while he is talking. Again, I informed the rep. the only reason for this call was to replace the money that was taken out of the account! He stated he wanted to help me but, since I dont need the coverage I can get a pro-rated refund because, I have used the coverage since December and that I will receive a form that will need to be filled out. This is my husbands account, which my name is not on. My is not Kat, My husband actual name was never mentioned