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PayPal review: Refund

V
Author of the review
10:29 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been a PayPal user for several years, but my recent experience has left me extremely dissatisfied. On December 27, 2023, I encountered a security issue with my account. Despite reaching out to PayPal's customer service in the UK, US, and Tunisia, the resolution process has been far from satisfactory.

I received conflicting information about the security of my account. Initially, I was assured that my funds were safe and that the issue would be resolved promptly. However, in a recent communication, I was informed that my account was never compromised. This inconsistency has left me frustrated and concerned about the handling of my case.

Moreover, my attempts to follow up via email have gone unanswered, leaving me without updates on the status of the refund process. The lack of clear communication and resolution has been disappointing, especially considering the urgency of the matter.

I urge PayPal to improve its customer service responsiveness and provide consistent information to users facing security issues. As a long-time user, I expected a more efficient and reliable response during this challenging time.

I hope PayPal takes this feedback seriously and works towards enhancing its customer support and security protocols.

Sincerely,

Vishal Gulati

Claimed loss: 860 USD

Desired outcome: You promised my money was safe. Follow up on your promise.

Confidential Information Hidden: This section contains confidential information visible to verified PayPal representatives only. If you are affiliated with PayPal, please claim your business to access these details.

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  1. PayPal Contacts

  2. PayPal phone numbers
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    Australia
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    United Kingdom
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    New Zealand
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    Austria
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    Belgium
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    Denmark
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    France
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    Germany
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    Italy
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    Sweden
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    Taiwan
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    Thailand
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    Argentina
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    Brazil
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    Chile
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    More phone numbers
  3. PayPal emails
  4. PayPal address
    2211 North First Street, San Jose, California, 95131, United States
  5. PayPal social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all PayPal contacts
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