PayPal
Reviews and Complaints

On Nov. 18th I sent $10.47 to Profundity Yours. As that was the amount in my account and I wanted to close the account. Today I was doing my online banking and saw that Paypal made an unauthorized payment from my credit card for the same amount. I called them at the number they provide at the bottom of their page. I was transferred to 6 different people with each person telling me the next person could help me. The last person told me I would get an email on how to remove a limitation on my account. That I had to remove the limitation before the account could be closed. I had no idea how the limitation was put on that account until I called back. When asked why I was calling I said "Paypal made an unauthorized payment from my account". The first thing I heard was "We put a limitation on your account". I guess I know how it got there now. This was the instructions I got...

Dear,

Thank you for contacting PayPal with your concern.

Here's how to remove the limitation on your account:

Go to the Resolution Center.

Under 'Your account access is limited', click Go to Account Limitations.

Next to each step required to remove the limitation, click Resolve, and follow the steps to provide that information.

If you complete these steps and your account remains limited, it might be because:

We need additional information from you. We will send you an email to let you know exactly what information we need

We have not finished our review of your case. We'll email you the results of our review

Nowhere on that page does it say ACCOUNT LIMITATIONS. So how exactly am I suppose to close the account when I can't even access the page their telling me to, or complete the steps? Then I get am email from Paypal telling me they refunded the $ I sent to Profundity Yours.

I cancelled my account with Paypal earlier this month. Yet they are still sending me account statements. They also made a fraud charge on my credit. I had to cancel my credit card because of it. They keep sending me emails stating I signed up to receive promotions. I did no such thing. I am fed up with them emailing and want them to stop. The day I cancelled my account with them, I was on the phone for a couple of hours. It took forever to get an agent on the line and then forever to get my account cancelled.

In August 2021, I bought Cryptocurrency to ChangeHigh.

The transaction was successful and the company sent me an email

They directed buyers to me who paid for what they required.

Paypal wrote to me requesting that I provide certain evidence of that transaction, which I did but not to their satisfaction.

The money was put on hold for 180 days. unfortunately, after the 180 days were over, they confiscated the money and permanently banned me

I am unable to use their services to make purchases or payments. unfortunately, a lot of online Transactions use Paypal to transact their business.

This company named Lemandale Limited has charged me twice $49 for nothing that I authorize. Please stop this withdrawl from happening. I never ok'd any purchase anything from them yet it charges my pay pal $49 which then comes out of my checking account. I ask that this stops from happening. There is no authorization to Lemandale Limited.

Thank you,

Denise Hughes

I have been doing transcription and receiving payment through my account for about 8 months now. The activity has been running smoothly. Clients are happy, there are of course the occasional challenges However, I am also careful to make sure all complaints are handled and most of the time things are sorted out in less than 24 hours.

I recently woke up to find that my account has essentially be locked. I cannot take payment or remove the money in my account.

Calling PayPal, I was told that I would have to email PayPal in order to find out what is happening and why and I could not be transferred to the department that would be handling the issue.

Hello,

PayPal is a company operating an online payments system in the majority of countries that support online money transfers and serves as an electronic alternative to traditional paper methods such as checks and money orders. I would like to file a complaint on PayPal, On March 10, 2022, they sent me an email that I can no longer do business with PayPal. And the reason is I violated their PayPal's Acceptable Use Policy but I'm not selling any type of this drugs, cigarettes, obscene items, firearms, knives. But before they send me that email, I tried to contact them via twitter because I got confused when I open my PayPal account it says permanently limited without any warning or message from them. If I wouldn't contact them via email, I would not get an email, why I'm permanently limited. And, as you can see on the screenshot my last transaction on PayPal was on month of November 2021 and they permanently limited my account in March. I know it's long overdue, but I just know right now that I can file a complaint for them. Thank you very much.

On August 29, 2022, I got an email indicating that I can no longer do business with PayPal. The email stated that after a review, PayPal decided to permanently limit my account as they found potential risk associated with it. My Reference Id is PP-L-[protected]. The business is called "Becky Don Automotive", which is a legally registered company in Jamaica, responsible for the importation of vehicles globally. Becky Don Automotive imports vehicles and sell them back to customers in Jamaica. Currently, most of the vehicles are imported from Japan.

Prior to the permanent limitation, there were instances when the account was limited temporarily, and I supplied all the relevant information/documentation/proof needed for all transactions. Now, for the account to be put on permanent limitation is a great inconvenience. Moreover, there is money in the account that I cannot access, and I have not been been given any clear reason as to why my account was permanently limited. Whatever concerns exists, I am certain that I can provide clarity for all those ambiguities and can ultimately lead to the restoration of my account. Therefore, I would like this complaint to be forwarded PayPal's executive team for their intervention.

My PayPal Account [protected]@blueoceancommerce.net was created on the 13thof July and we used it to process payments made on our onlineshops. On the 1st of October PayPal froze our whole money worth of 65.000 EUR. We assume it's because of our high dispute rate (1.6%). However, we can't operate our business properly anymore since this money is necessary for us to operate our business properly.

Each month this company has been charging me $49 for a service that I never ordered. I want all $49 payments that paypal made to Lemandale Limited refunded to my account immediately...

This is a scam. If you need to ask a question you are sent to Ask Crew. They explain a $1.00 charge that is totally refundable. What they don't tell you is that there is a monthly charge of $49.00 for a subscription so you can ask questions anytime in the future. But you have to pay the $49.00 before you can cancel the subscription. But I still can't cancel mine. When I try I get a new application for the$1.00 one time refundable fee to contact Ask Crew. So, obviously, I don't have 24/7 access even though they took the monthly payment from my PayPal account.

I am very disgusted with PayPal. I've always used this app and haven't had this happen. But it is the PayPal rep that sends you to the Ask Crew site with your question. They don't mention the monthly fee that automatically is taken out. They say you can cancel after the fee is paid, but, as you see, they want me to pay the $1.00 fee again. So another new subscription will be generated and charged.

ROBERT KOLODY

Payment of $49 taken in September

Unknown to me , no record of signing up sand suspect t scam and complaint sent to email address which was not acknowledged

Repeat payment thus month

Further looking into and further information on their website inconclusive and told to refer to the seller through Paypal

Am investigating if bank can help as need to stop further payments and stop subscription

Then need to get refund

Can you help as the payments are coming through

My account has been permanently limited. I was sent no information about why it was limited or how I can resolve the situation. I use paypal a lot to purchase car parts. I feel I should be made aware of whatever the issue is and be allowed to explain or rectify the problem. I have tried to call and message several times and each time I am either hung up on or sent back to a bot.

PayPal really not know their own products. Trying to tell me my account has no seller tools when even giving screenshots showing clearly do. Only wanting ability to block international buyers but only full business accounts get this. Us home small sellers must risk adding shipping in own country then forced shipping internationally and scammed and pay extreme shipping charges not going to charge for intending to only ship in my country

Seller accounts with seller profile do have simple seller tools like sell on social button maker. They got 3 types accounts but customer service only reading strict personal or strict full Walmart type corporate only stuff

On October 1, 2022, I sold two items to a buyer in California and shipped them to him UPS. He paid me $242.00 via PayPal which held the funds pending receipt of the items by the buyer. When the items arrived, one was damaged in shipping. A claim was filed by me with UPS but the buyer filed a dispute with PayPal requesting his money back. I entered into an agreement with the buyer to refund $142.00 of the original $242.00. The dispute was settled and PayPal issued his refund. That left $100 due to me (less PayPal fee for a total of $92.47) that PayPal has continued to hold. I have made calls and been told that the funds were being released but they were not. I have spent literally hours on a PayPal 'message' board trying to get a resolution and the funds released. They continue to tell me one of two things: 1- Several different teams are working on getting the funds released or 2 - All transaction funds are held for 21 days to assure they buyer is satisfied. It has now been nearly 21 days and not only has the 'message board' quit responding to me but the telephone Customer Service will not take my calls, telling me with a recording that I should go to the Message Center! I have NEVER run across a Customer Service issue like this. AND I was a long time PayPal customer but they apparently closed out my account prior to the arrival of the funds and I had to open a new account. That is another reason they used for holding the funds, saying new customers had to prove their reliabiltiy before funds could be released.

Russ Locke

The situation is as follows, PayPal has placed a permanent limitation on my account, expressing that I had violated some policy without stating exactly what in the policy I had violated. I went through all previous statements to look for fraudulent charges nothing came up. I then contacted support staff on a phone call on October 2nd, 2022. The support staff said the system gave them no information on why my account was limited and that everything looked good. They then sent a request for a further information and a review and reversal and expressed they "typically" address the issues within a 48–72-hour period and will contact me with an email. I have received no Emails in regard to the inquiry The date is now October 9th, 2022. After resorting to a Paypal community board, other users have expressed similar issues of account limitations and bans without clause and no results after months of contacting Paypal support staff.

Payments, services and subscriptions that are linked to my Paypal personal finance account are, Coinbase digital currency Exchange, DisneyPlus, Crunchyroll, Showtime, Etsy, Coursera, Chegg, Grammarly, The Planetary society, Ebay, Airbnb. and few onetime payments to friends and various Donations to Charities. (all of which are within policy guidelines and services Paypal strictly promotes).

This the message that is linked to my account:

You can't use PayPal anymore

At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that’s inconsistent with our User Agreement and we no longer offer you PayPal services.

Any bank or credit card information that’s linked to your PayPal account cannot be removed nor can it be added to another account. You can still log in and see your account information, but you can’t send or receive money. Any money in your PayPal balance will be held for up to 180 days.

After 180 days, if applicable, we’ll email you with information on how to withdraw any remaining money from your PayPal account.

Reference ID: PP-L-[protected]

Each month I go to make a payment 2 weeks early I try off and on for 2 weeks to make my payment the payment site will not ever work. Synchrony bank is of no help and even took the entire balance of $1200 ish from my account when I wanted to pay $500. They left me with nothing... In my account for days... They finally reimbursed me and my bank wfargo covered the one fee that was charge. Both paypal and synchrony bank suck. I was excited to use paypal - well no more I have closed my account and paid in full from a phone payment. I am very disappointed and will never use either of them again.

I have made a purchase for my brother in law one time because he does not have internet or a email. Now his phone number pops up every time, When I press the not me button it prompt me to log in to my account to go to my settings, low and behold my brother in law's number pops up again. Tell me how to get his phone number off of my account. What is PayPal customer service phone number?

My Paypal account was permanent at 5:24PM Philippines time. I don't know what are the exactly reasons why my account is experiencing this inconvenience, though I am the only one who using my account and I do not did some fraud activity in my account. I attached my valid details here in my Complain Paper for Paypal, Inc., to be easier for you to review my account.

Here some email messages that PayPal sent to me:

You can no longer use PayPal

After a review of your account activity, we’ve determined that you’re in violation of PayPal's Acceptable Use Policy. As a result, your account has been permanently limited and you won’t be able to conduct any further business using PayPal. This is permitted under the PayPal User Agreement sections Restricted Activities and Actions We May Take. You must remove all references to PayPal from your website(s) and/or auction(s), including removing PayPal as a payment option, the PayPal logo, and the PayPal shopping cart.

Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive funds. If you have funds in a PayPal balance, we’ll hold it for up to 180 days. These funds may be used to satisfy any obligations you may have under the User Agreement and Acceptable Use Policy, including potential liabilities to third parties and to PayPal for each violation of the Acceptable Use Policy, including liquidated damages. After that period, we’ll email you with information on how to access any remaining funds.

If there are chargebacks that result in your account balance falling below zero, you will need to settle the amount owed to PayPal to avoid further action.

Customers who are permanently limited for violating the Acceptable Use Policy are not permitted to use PayPal services and are not permitted to open new or additional PayPal accounts

Reference ID: PP-L-[protected]

I Timothy J. Sossong have been a member of the PayPal service's for about 17 years and have never had any problems. I have had a few emails sent to me that were fraud, but i would always call PayPal to verify with them directly and in some cases forward them the email to handle.

Then on September 21st i get an email stating this...

{{ You can no longer use PayPal. (Ref ID - PP-L-[protected]) }}

so, I log into my PayPal account and is said my account was permanently limited and could no longer use PayPal... i called PayPal and have Not gotten any answer or reasons other than i need to go over the user agreement. 1 person said it had been decided by the global team another said it was decided by computer algorithms? 1 person ask if I had sold anything? witch I replied I have never used PayPal to sell anything ever... but nobody will give me a straight reason ... So, I want answers Please? I have not to my knowledge done anything wrong and if I have, I want to know what it is...

I’ve tried for a week to close my account with PayPal. They told me to close accounts attached to PayPal first and then they would close it. I did this and they wouldn’t close. Then they told me I had accounts with Xoom, Venmo, and Honey that I needed to close first. I’ve never used these or opened accounts with them. I looked them up and they are affiliated with PayPal. When I called again, they told me that they would put a block on my account and now even I can’t get in to my account. She said they would send me an Email to let me know when they close it but it would be a while because they have to work on technical difficulties. If this is true, why didn’t they tell me that to start with. My sister tried to close hers today and they told her they would get back to her in a month and let her know the status of her account.

A few years ago? Ebay and PayPal parted ways as partners, PayPal started as a charge and credit company as an online service allowing customers to charge goods and service online with payments connecting to customers bank account for payments, in which I have been using for many years now but recently they have been making some changes, Im not sure if it is new management or ownership. But now I have been getting some over charges and unwanted charges the last one is in the amount of $500.00 and the email stated that my account was charged and the money was taken out of my account.

When I finally got to talk to someone after several hang ups I had to be very forceful and blunt for them to get my funds returned. They tried to get me to open my Google browser account and let them take over my computer to generate and charge back (so they say) I did not allow anyone to access my computer fo any reason, they say they are refunding my money back to my acccount within 2 to 4 hours, I will be checking, But I thought I needed to report this action to someone of authority to help get the word out. thank you for your time. Stephen Davidson.