Happy Money
Reviews and Complaints

As others have said here and on other sites STAY FAR AWAY from this company. Absolutely horrible customer service. Good luck getting anyone on the phone or on chat. Will say you're pre-approved for a much lower rate, string you along for nearly a week make you resubmit the same paperwork (in my case paystubs) over and over and over. Then finally after all that I got a message from them that I have "new" offers now that are now wanting to charge a rate AT LEAST TWICE as much as the original rate I was pre-approved for. Talk about bait and switch. I went with LightStream and was FULLY approved in less than 5 hours. The funds will be be deposited in my checking account in 2 business days. Please take your business elsewhere.

I have paid EXTRA on my loan since day one. My last payment ( and most payments take over 10-15 days to go through for some reason) was more than i needed to pay because I was trying to pay it off. Then it says i owe 25 bucks... Try to pay that off and be done with this horrible company. Well, i can't pay it off using the online site... Have to wait for them to tell me i now owe 111.00... And extra 76 bucks because they say i didn't pay it all off even though i sideways paid EXTRA. There should be no reason to order an extra 76 bucks in the same month i just made the last payment. Stay far away from these guys! Horrible rates. Horrible service. Always late to process your payments then they harrass you even though you pay on time and more than needed every month! Run! Run away fast!

it is a nightmare loan that consistently doesn't recognize my LARGE additional payments. I CONSTANTLY have to call in and get someone who then has to get someone else to investigate and that always takes 2-3 and sometimes FIVE days? I even once had my balance down to $1909 and ALL OF THE SUDDEN I see it get back to over $15k? and the ONLY reason I even checked was because I saw a LATE PAYMENT flag on my account? and then I get TWO autopayments taken out of my account? WTF!?!?! so I call and guess what? it looks like "someone" decided to create a second account for me?! So I have two accounts that I was paying for? so they have to once again "investigate" it and it's going to take 5 business days? GET YOUR STUFF TOGETHER this is MY MONEY and all I wanted to do was pay off this BOGUS account.

As an overall experience, Pay Off has been a good company to consolidate with but not excellent. Payments are easy to make online. However, the main reason I choose them is because I was told I could make additional payments to the loan with no penalties. This is true but they make it as difficult as possible. When I asked, they did not inform me that you can ONLY pay the amount of your monthly bill online. They require that you submit a paper check via snail mail if you want to make an additional payment. This is a good may for a check to be stolen which does not help someone get out of debt. As far as answering my questions, when I reach out to customer service, all people I have interacted with have been helpful. Overall, I wish I had selected a different company to consolidate with that would allow me to make additional payments over the phone or via the website.

Apparently I made the same mistake as others on here by not reading these reviews before taking out a loan. I took out a lona because they gave me a great rate and it let me consolidate a couple higher interest and hoped it would help my credit score. Unfortunately, this has been the opposite of helpful and has been a horrible experience. I will give credit that I had no problem with the application and got the money quickly. I will say itÂ's suspect that they make it so challenging to pay extra. Additionally, they pulled out an extra payment without my authorization and then submitted to the credit bureaus that I had a late payment because they created two accounts for me. Interestingly, the issues only started after I tried to make extra payments. I will be filing complaints against them and against the credit union they made me sign up for to get the loan and weÂ're not transparent about.

I was very happy when I got my loan. Did it all online. I wish I never did. They are awful. First you have to sign up with a credit union to get the loan. This credit Union is in Oregon and seem to not handle any part of the loan except provide the money. This makes no sense to me. Second you can not get in touch with Payoff by phone at all. You will sit on the phone for hours with no one ever answering your call. Then you will abruptly be disconnected with never speaking to anyone. You have to email them or chat with someone on their site. Email can take two days to get back to you. Third even after paying off my loan I have yet to receive my paid note papers. Fourth then you get some card in the mail welcoming you to Happy Money. So as I see it there are three different businesses associated with this loan and none are able to help you This loan company is extremely hard to do business with. Stay away at all costs.

Absolutely horrible. First of all, when you try to pay larger payments than your monthly, they refuse to stop your monthly payment which means you end up paying more than you wanted and when you call every single person gives you a different answer and they refuse to help. Second, when I paid my loan of IN FULL I got a congratulations email, and then they scammed me and told me I still owed interest. I paid an additional $50 because I figured that would be the end of it. NO. They tried to charge me $50 the next month. When I called they gave me three different numbers I owed, $700, $50 and then $250. I said which is it and she said she would get back to me in a week. I was so mad I called back again the next day and she said, your loan is paid in full sorry about that. So if I had not kept calling they would have charged me monthly. Also, the interest I agreed upon was far less than what they charged. DO NOT USE THIS COMPANY unless you absolutely have to.

I have been back and forth with them for 2 months now. I trusted your company and invested my valuable time. I clearly indicated that the 1040 I will be providing for 2020 will be showing low income due to COVID, BUT current bank statements show my business recovered and that I make way more than even what you are asking.

And JUST because they ask me to do my taxes and gave me the green light on my bank statements (income) I did my taxes! On the phone they said earlier ALL looks good only thing needed left is 1040. And I just got an email after this LONG journey that they do not accept me because my 1040 shows low income?

AND WHEN I CALLED THEM THEIR EMPLOYEE JUST HUNG UP ON ME AT THE END OF THE CALL.

This is not professional and all their employees do have an attitude problem. Even DMV has a better treatment. If they are not happy working for you they should just QUIT. From beginning to end the entire process was torturous. I will do my best to be sure no one around me works with them.

I took out a 48 month loan for 24k. I was charged a $1000 “origination fee”. My total was 25k which I was okay with. Due to unforeseen complications (the Covid 19 pandemic) my wife lost her job and our finances changed so rapidly that I was forced to liquidate my retirement. I called to pay off my loan after only having it for 91 days. The total was nearly $26,200 due to interest accruing at 18.99% for that 91 days. I spoke with a customer service representative and then a manager, I explained to them the unique nature of my situation and requested a reduction in The origination fee or the interest amount. They refused to budge and insisted I pay off the full amount. I knew the loan was predatory when I took it but I had no idea how predatory. They could have chosen to help me out by reducing my interest charges or my origination fee, instead they spoke in circles and tried to explain to me that I was the idiot who signed for the loan. This company pretends to be different from other lenders, they pretend to be “for the customer”... itÂ's a facade. They are predators. Beware.

I guess I should have read the customer reviews. An arduous and fruitless ordeal after they give an impression of preapproval from their website. I applied for a payoff loan for $10,000 at 4,99% for 24 months on 24 May and was just informed that I was disapproved on 7 June after enduring a scrutiny that seemed like a mortgage application. I had to provide 1099 for my retirement income from the Air Force, recent 1040 tax filing, two recent bank statements, recent mortgage statement, driver license and passport copies, and cancelled check copy, Initially, it seemed that the loan was preapproved from the initial financial information they receive from me, so I thought best to keep cooperating with their numerous requests for more data. Not to mention their cumbersome website and emails from various customer service agent and data verifiers. My complaint is that they should have been able to determine my ineligibility for their product sooner in their application process instead of dragging out the inevitable based on their algorithm for debt to income ratio. We live in the electronic data processing age now and decisions are supposed to be less time consuming and troublesome. I do not recommend this company for their lack of efficiency.

AWFUL experience and waste of my time. DONT USE THEM. This company is no better than the other payoff scams out there. I applied because I have so many credit cards & I wanted to consolidate them just to simplify my life. I make $100K annually with my successful business, have established consistent income for 2 years, have good credit, low expenses, yet got denied. I spent a lot of my valuable time sending them documents, then getting nonstop phone calls & emails asking for more information, sending more documents- like 5 times from different people. I provided multiple documents to verify my income- tax returns, 12 bank statements from multiple accounts showing the direct deposits from my clients- yet the "reason" I was denied was "We were not able to verify your income based on the documents that were provided.". How ELSE do you "verify" income?! Absolutely unacceptable reason. So I called to ask what the actual reason was, and got the puff salesy pitch person who talked in circles (all of them do that there) and said that's the reason, and we cant say anything more to you because it's proprietary. I'm so ANGRY I wasted my time and shared a lot of personal information that's now out there, I felt COMPLELLED to write this review to warn others. This is a SHADY COMPANY. I do not believe their motives are to help people. They are probably selling your information. Because the "reason" they gave me for being denied, is absolutely illogical.

Wish I had taken the time to read these reviews before applying.
Got approved for a fairly decent loan, but it would help me to consolidate some other debt into one payment at a slightly lower rate.
I provided everything on the site and just waited. And waited. And waited. When I called in, I was told that they needed more documents. I provided. And the documents continued to be rejected.
After all the documents were provided and cleared, I then received an email stating that I was being denied because I had another inquiry for a personal loan on my credit report.
The Equal Credit Opportunity Act was designed to allow consumers to shop for the terms of their loans and not be trapped into less favorable terms. I'm not a lawyer, but I'm pretty sure it's illegal to tell me I cannot shop for a better loan, per the law! Also, the inquiry was from several days ago, while in the meantime, I am still being asked to provide several documents (of which included my social security card, bank statements, ID, paystub, W2, etc...basically EVERYTHING you need to steal someone's identity - I should have considered this when they asked me to email them the documents, they clearly do not care about protecting consumer information if they are asking you to email things with your SSN on them!). They did not even ask why the inquiry was made or confirm if I have opened new debt or am opening new debt, they simply said I HAD an inquiry made.
As everyone said, hold times are 45 min and everything is just garbage with their customer service.

DON'T WASTE YOUR TIME AND EFFORT ON THIS COMPANY! Payoff.com has the worst customer service available that I've ever experienced. Hold times range from 45 minutes up to an hour and 30 minutes, just to get to someone on the line who can't even help you. They offer you an alternative to send an email to success at payoff.com vs waiting on hold, but no one ever responds from that email address. Once you finally get someone on the line, they just tell you that they will send your message to the "Verification Team" and someone from that Team will get back to you should they require anything further to process your loan application. But again, no one ever gets back to you. I submitted everything that was requested of me through their website, from bank statements to voided checks to a copy of my ID. All of a sudden, I receive an email stating that "they couldn't approve my application because they were not able to verify my income based on the documents that were provided". Mind you I have NEVER heard from anyone from their Verification Team or anyone for that matter at Payoff to request for a simple copy of my pay stub, which would have been more than sufficient information/proof to verify my income. Someone there has seriously dropped the ball in their application process. When I called to alert them to their shortcomings, I was told that there is nothing they could do once an application has been denied and to apply again in 30 days. I say this is a blessing in disguise to not work with a company who can't do something as basic as verifying an application to process. Apply somewhere else... this company doesn't know what they are doing and doesn't want to talk to you ever!

They asked me to elaborate on their feedback page since that link is broken too, I'll elaborate IN HERE but I already know, no one at Payoff will read the feedback the company asked for or take it seriously Because Payoff played me from the start. The link they sent me to congratulate me on my approval and loan options was broken. When I click on it, I could never see my loan options. Instead, I got to an error page that Said I needed to speak to one of the “success” (very ironic in my case) team member. I reached out twice, and both associates told me there was a tech problem with my account, asked me all my personal info, because they had to reach out to engineering to fix the problem. But no one ever got back to me to tell me whether engineering ever fixed the problem. Meanwhile, I continued to receive emails from “Peter B.” Claiming that he is a real person and he is here to help. I even got an email from payoff CEO, congratulating me on my approval and on joining the Payoff "community", if that was really “him” but at this point, we know it wasnÂ't. I have a gut feeling that the computer approved me but then they simply chose not to move forward with the loan, so instead of keeping their word, they just totally played me by either ignoring me or keep on sending me broken links telling me to go see my non-existent loan options. But since I could never see these loan options, it looks like IÂ'm the one who chose not to move forward until the link expired today. Someone somewhere really messed up. But I donÂ't think the Payoff's team have enough accountability, to figure out who. So, myself, the client is left off with a bad taste in his mouth, and felt played by another company claiming they are here for the customer every step of the way. IÂ'm still waiting on engineering and “Peter B” the real human/not AI, is still emailing me about choosing one of my approved loan options?. Have I elaborated enough? Who cares right, asking for feedback is just a check in the box for most companies.

Payoff gets you your money fast, but makes it nearly impossible to pay off your loan early. Avoid them at all costs. My story: I paid off my total balance on my loan on 9/16. I was told that it was the total balance, that it had been paid in full, and that the online portal should reflect this change in 3 - 5 days. I have all that in writing from "Jessica at Payoff"... I checked back in 3-5 days and nothing had changed... it still showed a balance...sounds sketchy right? But wait, there's more. I then received an automatic payment notice saying that they would be deducting money from my account in 3 days. I called them to find out what was going on. They told me that a mistake had been made and there was actually a remaining balance of $11 that only they could see, because apparently the system the customer sees is not the same one the account specialist sees, nor is it the same that the payments team sees...So then they told me that their "payment team" would have to review it. I asked if they could cancel the automatic payment, they said that despite the notices I got, and the online portal saying that it was scheduled, that it wouldn't go through. And besides they couldn't cancel it if it did lol. They said if it did go through they would refund me the difference... okay... So I then asked if this $11 that they said remained on my account was interest accruing or if "Jessica at Payoff" had billed me incorrectly when she said I had "Paid off in full" my balance a week before. They said "maybe a mistake" had been made, but they couldn't be sure. I asked if this happens, and they then told me that unfortunately these errors happen a lot. Fantastic... I again asked where the $11 came from, and why my balance hadn't updated, and they told me they didn't know. I asked if my loan had been paid in full, and they again said they didn't know. So I did the math and the $11 is the dollar amount that the interest would have accrued over the period from when my loan was supposedly "paid in full" and when I checked back to confirm. So why would interest still be accruing on a loan that should have a total remaining balance of $0? Because and I'm speculating here, Payoff doesn't want you to close your account, or to pay off your loan early, or maybe even at all, they want you to remain on the books, and to string you along for as long as possible. As of today I have requested to have this escalated and was told that someone would be in touch with me to confirm whether or not I still owed money to them, despite having written confirmation that my loan was paid in full on 9/16. It's been 9 hours over 7 days on the phone and on chat trying to figure this out... I have since contacted my bank and alerted them to the charges and blocked all payments to Payoff that I don't approve. So, the lesson is, if at all possible avoid Payoff. Their interest rates I have since learned are not very competitive compared to most banks, and likely your own bank. Their customer service team, while nice, have little to no information that can help you. When you ask to pay off your loan early, they say you can, charge you, but then 1 week later they tell you that there's still a balance, and worse, that this balance still accrues interest, and that your account can't be closed until it is paid off. This company is a bad company, and I won't be involved with them again, nor should you.