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I have Paid $438.64 for a Lenovo Laptop from Amazon through my PayPal Debit Card, Then the Brand New Lenovo Laptop that I have bought from Amazon on Saturday June 3, (As Shown in the Photos) it was Suppose to arrive on Monday June 5/ Tuesday June 6 2023 (As Shown in the Photos Circle in Red) but unfortunately it arrived on Wednesday June 7, 2023 and since I paid extra money for faster shipping to receive this Lenovo Laptop but still received it late, this is not only False Advertising but it was also a scam because I paid extra money to receive this Brand New Lenovo Laptop faster but still received it very late then once the Brand New Lenovo Laptop had arrive to my house I had opened the package and to my surprise I seen a big damage dent on my Brand New Lenovo Laptop (As Shown in the Photo Circle in Red) Then 2 weeks after I had received the Lenovo Laptop on Wednesday June 7, 2023 it started having issues such as not turning on properly sometimes and having this error consistently popping up in my screen saying that “Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.” (As Shown in the Photo) But unfortunately this keeps happening even till this day. So I contacted PayPal to Dispute this $438.64 Transaction on July 10, 2023 so I can get my money back because the Lenovo Laptop is damaged. so for the meanwhile I was doing my part by submitting multiple evidence to get this $438.64 dispute claim close in my favor, but unfortunately PayPal denied and close my $438.64 Dispute claim on August 8, 2023 by claiming that they denied my $438.64 Dispute claim because this transaction was processed correctly. Which is irrelevant because the whole reason why I open this $438.64 Dispute claim with PayPal in the first place is to get my $438.64 back because My Brand New Lenovo Laptop is damaged not because the transaction wasn't processed correctly.
Desired outcome: I just want PayPal to immediately refund me by closing the $438.64 Dispute Claim in my favor. The $438.64 Dispute Claim Case ID is PP-R-ESX-[protected]
