Payrollguru’s earns a 1.8-star rating from 32 reviews, showing that the majority of clients are dissatisfied with payroll services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
No date, ?Upgraded for 2013
I found the calculations for social security and Medicare to be off. Am wondering if they have not upgraded to 2013 tax base.
Also, I need a date on the form which I could not find anywhere.
Not accurate
I bought it to show my clients a sample deduction check. The SS is not updated to 6.2%, and there is no flexibility to customize. I would like the developers to get up on updates for this app...
Update
Informed the developer that this program does not figure 401-k
properly, was informed that an update was in the works, that has been serval months ago this program is useless a waste of my money.
Good app one request
I receive hourly wages but sometimes work special projects that require payment to me in flat dollar amounts. It would be great if there was a way to include these amounts. Otherwise great app!
Piece of junk
Clunky interface and extremely limited in it's utilization. No input for 401 or allowance for itemized payroll deductions. Definitely not worth the price. Use paycheckcity or some other website.
Useless - piece of junk
It is a very rigid and primitive app and had no flexibility. In particular you cannot remove federal tax or social security to be able to customize the way you want. Stay away. Awful and expensive.
Owner
It worked fine for me until they updated it and removed the salary calculating feature. That made it easy to calculate paychecks for guys who do piece work (hourly pay plus pay per units finished).
Excellent, Very useful app
I have had the paid version of this app for some time. It has worked great, calculating varying gross incomes into very accurate - within less than a dollar - net income amounts. I highly recommend this app!
JUVENILE Tactics!
After buying this app, it would not run. I was told I needed to update my iPhone 3G, for this app to run. Please note there is NO WARNING before you buy this app, that said app WILL NOT run on a iPhone 3G. THANKS!
Good app but don't add YTD
App works good so far but it don't save hourly rate in profiles so you have to change it for different employees. Also it doesn't automatically keep up with the paid to date, you have to manually add it up and change it.
The Man
This app has worked good in the past for me to calculate a layoff check in the field and enter into quickbooks later, but today it did not calculate hours correctly and an employee was paid $200 over on a layoff check. Thanks for helping me waste money.
Payroll Guru
Don't use. They have not calculated the social security deduction correctly. If your paying a fee for the program they should get it right. There is a maximum which they have not taken into account.
I purchased the program and expected that they would have used the correct calculation for social security
Excellent Customer Service
I have used this app for a few years and recently had an issue after an update. I messaged their customer service team and they figured out what the problem was quickly and kept me in the loop every step of the way! So thankful for the support and quick response! Excellent app and wonderful customer service!
Great Tool
Great app. I've been cautiously changing my w-4s to receive more net pay. Otherwise the gov't uses it all year with no interest. Also very helpful for projected budgets as my weekly income is always different. A major change in lifestyle and living on less (Dave Ramsey student) has caused my wife & I to increase our net worth $100,000+ in 26 months and still going. This app is a great tool to help with some of this.
It’s worth it if you learn to use it
I’ve been using this app for 3 years now and it has always been of great help to calculate my checks.
It may be off by no more than $10 but that has more to do with jobs take a few more dollars here and there for taxes than the app. Best advice is to download this app and make sure you put in any additional taxes or withholdings in your settings to get an accurate amount. Only thing I wish this app had was holiday pay section. It would just make it a little easier to calculate checks if holiday pay was an option.
Great Easy Tool
I found this to be a great tool to quickly get an estimate of taxes and my net pay. I could quickly see the impact of changing my deductions.
Would have been nice to have the 2013 rates earlier even though they were not official yet.
Maybe add PA local taxes automatically so they are put in the correct pre/post tax columns as I'm not sure where they belong. My employer doesn't withhold these taxes.
Since I'll be messing with my deductions this year I wonder if my calculations will be correct later in the year when I reduce my deductions to catch up for earlier changes.
This will not replace your official payroll company system and you'd be a fool to try and process your payroll using any iPhone app that's not integrated into your payroll company.
Payrollguru Complaints 16
iphone6
First time i downlaod and how can use this app i dont konw?
Fix after update
New update makes iPhone pro max all black text can’t see nothing
Ripe off!
Don't waste your time or money! A ripe off! Does absolutely nothing!
Is Payrollguru Legit?
Payrollguru earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Payrollguru has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Payrollguru.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Payrollguru.com you are considering visiting, which is associated with Payrollguru, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- While Payrollguru has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Payrollguru.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The payrollguru.com may offer a niche product or service that is only of interest to a smaller audience.
- Payrollguru protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
No fed/state tax Calc
Does not calculate the federal or state tax withholding as indicated.
Up date needed
I just wish someone would update this app. I mean a update three years ago is way to long.
James
I paid for this service and now the app doesn’t work. I want my 4.99 back or the app fixed.
Out of Date
Tax percentages are wrong. This app is a waste of $4.99 until they update with the newest tax rules.
Numbers off
I found that my federal taxes were off at least $2.00 social security off &4.00 and Medicare off by .94
Rip off
How can you not add decimals for your hours worked? I’m trying to get down the dollars and cents over here.
Never worked again
I used to use this app every month but since 2 months ago I'm receiving an error message even with the paid version every time I try.
Terrible app
Terrible app live in ohio & pay state tax but the app does not recognize ohio state tax. Just wasted $4.99. Want my money back & you can keep app.
Does not do what wanted!
Got to record each paycheck and have an updating YTD amount saved, but does not update YTD, just gives one single calculation!
Sorry I bought this.
Great but missing
I really expected to find on the upgraded version pretax benefits as well as aftertax contributions as well as a place to account for 401k. Very disappointing.
Please update WA State
Washington state now collects tax for WAPFML (Washington paid family medical leave). This applies to all employees. Please update! Useless without this change.
Worked good til update
For whatever reason they removed the salary calculator... Not sure why but that was the only reason I purchased it... If they don't restore that function I'll look for something better.
Ms
Won't allow me to update on my iPad. Got message " the app is not compatible with the device". Using my iPhone 6 Plus, calculating long time then pop up message " error the request timed out
About Payrollguru
One of the key features of Payrollguru is its extensive library of payroll-related articles, guides, and tutorials. These resources cover a wide range of topics, from basic payroll concepts to more advanced topics like tax compliance and employee benefits. The platform also offers a variety of calculators and tools to help businesses calculate payroll taxes, overtime pay, and other important payroll-related figures.
In addition to its educational resources, Payrollguru also offers a suite of payroll software solutions designed to streamline the payroll process. These solutions include payroll processing, tax filing, and direct deposit services, among others. The platform also offers a variety of integrations with popular accounting and HR software, making it easy for businesses to manage their payroll alongside other important business functions.
Overall, Payrollguru is an invaluable resource for businesses looking to simplify their payroll process and stay compliant with payroll regulations. With its extensive library of resources and powerful payroll software solutions, Payrollguru is a must-have tool for any business looking to streamline their payroll operations.
Overview of Payrollguru complaint handling
-
Payrollguru Contacts
-
Payrollguru emailscontact@payrollguru.com84%Confidence score: 84%Support
-
Payrollguru social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
- View all Payrollguru contacts
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!