PC Game Supply review: Scam

I purchased to 2 Amazon gift cards. My money was taken out of my Apple wallet but was told via email that they had to cancel my order. Here is the email:

Thank you for your order on PC Game Supply. Unfortunately we were unable to process your payment and deliver your order. There are many reasons for payment failure. This email is to confirm that you will not be charged for this transaction. If you see a transaction on your statement this was for a “pre-authorization” only and the pre-authorization will be cancelled.

What is a credit card “pre-authorization”?

Authorization hold (also card authorization, preauthorization, or preauth) is a service offered by credit and debit card providers whereby the provider puts a hold of the amount approved by the cardholder, reducing the balance of available funds until the merchant clears the transaction (also called settlement), after the transaction is completed or aborted, or because the hold expires.

Reference: https://en.wikipedia.org/wiki/Authorization_hold

You are welcome to attempt another payment and we will do our best to process the order. The most reliable and easily processed payment are those from Paypal, Apple Pay and Google Pay. If you utilized the direct credit card payment option we recommend trying one of these alternative payment methods.

Sincerely

The PCGameSupply Team

http://www.pcgamesupply.com

I called Apple and they said it would take a week to get it back because it was still in the pending mode. I called a week later, today, and apple said it was not pending now but had been processed by PC Game Supply. I have sent 2 tickets to PC game supply and no response. Can not get ahold of a live person.