Peach Direct review: Customer service is crap! 52

Peach direct is the worst company that I have ever dealt with. Customer service? There is none. My order was placed on 12/16/06 and as of todays date, 01/16/07, my order continues to pend shipment. I have called constantly to the main order number to no avail. I have e-mailed customer service and have received no response. The newest lie I have been told is, "On Friday the 19th of January, we will have a tracking number for you". We shall see. I would bet that by this same time next month, I will continue to wonder were my product is. Do not allow yourself to be scammed. I feel that this is fraud and most likely this is a "company" run out of someones kitchen. This is crazy, the average teenager can run a better e-mail order business that this place does. Don't make the same mistake we have. Don't order, you will regret it.

You know what i work for this company and let me tell you something.This company sucks,If they did not pay my bills for me and my three kids i would not work for this damn company.A warning to anyone who receives a brochure do not DO NOT activate the account PLEASE. They cant let you know if your order has been shipped even after the 2 to 3 weeks are up .even though don't you think 2 to 3 weeks is to long for delivery and be billed two days later after you place the order. Oh and ge money bank you are worse than peach direct

I still have not received my warranties that i am getting charged for. They said I would get them a month ago by mail.
These arrogant people should get shut right down. I personally hope the place burns right down along with GE money bank.
These people are so worthless they ought to do the world a favor and just hang themselves, especially that lying slut I talked to the other day that hung up on me.

Check out this link! There is no warehouse .. there is no staff. Everything is out-sourced thats why there are no answers only run around the call centers are off site and the company does not carry any stock. Click the link and read the page!

Peach Direct is simply a mass mailer that takes a risk in offering credit to its customers with a flashy web site and out-sources everything from customer service call centers to there inventory (there is none) so if you order a x-box 360 and its back ordered from Microsoft Peach Direct would have no idea until you placed your order and why would they tell you they want there money and returns would have to go to them and then back to whoever (microsoft, hp, phillips, etc..) then back to peach direct then to the customer .. its a cost cutting format that does not have the customer in mind at all! just max profit! Thats it .. so take a chance if you want .. just know the process and understand the laps it would take to get anything done (if something is defect or broken) hope the right item shows up and its in one piece!

Thats my 2 pennies .. here is the link

http://www.oracle.com/pls/cis/Profiles.print_html?p_profile_id=11246

To anyone who is thinking about accepting credit from Peach Direct and ordering from their website, please think twice.

Seven weeks ago my husband and I ordered several products from the company to build a nice computer desktop set up. Four of the products came within three weeks and then the computer shows up sometime afterwards.

Upon opening the box I quickly discovered that this was not the PC we had ordered. We ordered an HP with the whole nine yards and in the box was that was half of what we ordered and not even a HP.

The company claims that if they are out of the item, they reserve the right to send a product of equal or more value without extra charge. This pc was certainly not equal or more.

My husband contacted the company via phone the very same day and explained the situation to them. They told him that they would send shipping labels in the mail so that we can return the PC to them.

Here it is a month later and after 3 more calls to the company, still no shipping label has arrived for us to send this sub-standard piece of garbage back to them.

We have since bought a new PC locally and the other computer sits in my kitchen waiting for the shipping label. Customer service keeps giving us the run around.

People, do yourself a favor and think twice about doing business with this company.

Theresa
Uxbridge, Massachusetts
U.S.A.

I ordered a laptop computer from these people as a Christmas present for my husband on December 6. I was assured this item was in stock. After not receiving it I called. I was told the item was out of stock and would be shipped as soon as possible. After not receiving the item for another couple of weeks I called again and was given the same answer, I asked to speak to a supervisor and was told none were available. At last I received the computer and guess what it did not work. We called the tech support and were told the item was defective and we needed to contact Peach to send it back. We called Peach on 1/18 the day after receiving the defective computer and were told they would send out return labels. It is now 2/8/07 and still no labels. Just called again and I was told I had to wait two more weeks. Someone needs to give us a clue on how to handle these people. It just doesn't make sense. Joyce P.

I'd like to take a second to say that Peach Direct is ripping off poor people, and they know it from the second they take an order.

My parents, who struggle ordered an HP computer. After waiting for a ridiculous amount of time (over 2 months) it finally showed up. My mother is 60 something and got it running, after plucking away at for a week or so she started to realize that this was not what she had been promised.

There is NO DVD burner, hell it can't even play DVDs. All of the drivers are out of date, as in last installed in 2001! Hello it's 2007, she got treated rudely and was told she can't return it, she a 15 DAY WARRANTY! This is total Bull! Say what? It gets worse Programs won't run, the operating system is unstable and she received NO Manual with the entire system! People at Peach Direct are awful and in Fact the are Bullies, only after threatening with a lawsuit was she put threw to a "manager" who was even more rude than the previous person. The system continues to fail.

When we contacted HP, they could do NOTHING to help with the situation.

They must sit around their office wearing SKI MASKS Answering the phones? They are Thieves! PEACH DIRECT SUCKS, DON'T EVEN CONSIDER ORDERING FROM THEM!

Angela R
SW FL

I just accepted credit from this company and after what I have seen here I am doing some major questioning. I am going on 2 weeks that my order says pending. I am thinking about cancelling it all what do you think. Has anyone had good service out of these people? Please let me know.

I ordered a philips 42" plasma television on march 2. I just received it it today march 21. Excellent television, customer service was good. Maybe they got there act together after all of these negative comments against them. I would by from them again.

I ordered a pc from direct and it took them a month to send the pc but i still have not yet received the printer after numerous attempts to talk to someone it is always a stupid automated thing. I agree with every one it is a very ### place and they sure take their time in sending things. It is awful. We all need to get together and get this company shut down.

I just ordered a laptop, printer and camera from these guys. I received the laptop and printer within just a few days, but still waiting on the camera. The printer I received was not the one I ordered but I did read in the fine print that they reserved the right to substitute it, so that was fine. Not sure how long the camera will take to get here but I'm happy so far.

I'm also a victim of Peach Direct scam. Hope everyone who had been a victim of this company file a class lawsuit against this company.

Can one call GE Money Bank right now and cancel the card/account, then call Peach Direct and tell them to deliver the product to someone else? After all the negative press I am really feeling like a jack@$$ for not doing better research before getting involved but you would think that something with "GE" attached to it is legitimate.

I feel stupid now.

I really know very little about peach direct but this I do know - they are offering a handbag line Lowe Valentini which is truly a gem. Very high quality and incredibly talented designer. If they have the bags they are near Louis Vuitton quality. My problem...? Lowe Valentini was the playground for some very sophisticated con artists that burned the actual designer and a lot of good people. These bags are either being sold by criminals or were somehow sold to this company in a back handed fashion as I can assure you the designer is receiving no proceeds for the sale even though he personally absorbed the debt to produce all of the bags.

Buyer be very suspicious as I can assure you that I am very close to this brand and something is quite wrong

I too ordered a deep fryer 4 weeks ago, hoping to get it by May 5 for a big dinner I'm hosting. Every now and then I check status and it keep saying "pending shipment". I called the company and they told me the same thing; "We can not check the status, it might have gone out already but there is no way of us to know till the shipping company let us know that it went out". Then I asked, can you give me the number to the shipping company so I can call myself, and their reply "we dont know which shipping company your order is coming out of, we have many."?

I also ordered a 42 inch Toshiba HDT. I was excited at first. Wow, all I have to pay is $51 a month. I know that with the finance charges I will be playing more than what the television is worth, but it's worth it. So I thought. That evening, after I placed the order, I decided to go on the internet and check the model I purchase. PeachDirect was charging $400 to $500 more than what the TV is selling for at the stores. Then they charge $200 for shipping - then the finance charges. I will be paying over $1,000 more. I'm better off going to Best Buy or Circuit City. I wasted no time and cancelled my order right away.

I'm calling today to check the status on my fryer. If Im not given a straight answer I will cancel my order and also my account.

My experience with Peachdirect started off a little rocky, but "D" in customer service really bent over backwards to solve my problem. Not only did he solve my problem, he was able to give a discount for the trouble. Once "D" started to work on my account, I had my product within a week or so with the discount.

Thanks to "D" at Peachdirect

P.S. I am not an employee of, nor am I affiliated in any way other than being a customer, Peachdirect

I am sorry to say that I was also a victim of Peach Direct's unbelievable bad service... I received the catalog in the mail sometime in the beginning of December...Great timing for Christmas time... I wanted to buy a Toshiba laptop and a Ipod. I bought the laptop after my quick approval of $1800 credit.. wow!.. The following day I purchased an ipod on the website.. a week passes orders are saying "still pending"... I call Peach Direct and they say please allow 2 to 3 weeks of delivery...third week comes "still pending"... I call Peach Direct and they say please allow 21 BUSINESS DAYS!... something they didn't tell me before.. Sometime around the end of December... after Christmas... I receive a bill from GE Money BANK... WHAT!.. How am I to pay a minimum payment of $10 by Jan. 21 when I didn't' even get anything yet... 21st day comes... still no products. Peach Direct claims laptop is not in stock and ipod has shipped... but yet it still says "still pending" and in the meantime I was to start paying my bill.. BULL... I immediately canceled the orders.. Too make a long story short... I had to constantly go back and forth with Peach Direct and GE Money Bank... filled out several dispute forms, still received bills that I was not going to pay, and just plain false information from Peach Direct... It was not until April when finally everything was resolved... I received a lot of headaches from this company because of either someones stupidity or plain greediness... I advise you to do research on a company before you do any business with them... because if something is too good to be true it usually isn't

I ordered a 42" Panasonic Plasma TV from Peach Direct. I emailed a Mr D. Kim expressing my concerns about the numerous complaints. He emailed me back immediately and then called me on the phone assuring me that my order would go smoothly. Well that is exactly what happened. He expedited my order quickly and I received the exact item I ordered 2 weeks from the time of ordering(order by phone!). It is a brand new Plasma TV that works flawlessly. It was shipped by Pilot Air. I was allowed to inspect the item before signing for it. Mr Kim's explanation for the numerous complaints was that they were overwhelmed with orders because of the promotion and being a infant company were understaffed at the time. At present He said Peach is expanding its operation with more professionally trained staff. Also the shipping times will be shorter per Mr. Kim. In closing I also want to say that I haven't received a bill from GE Money Bank yet. Their new policy is to bill you after shipping. This is just my opinion on this matter and is the truth of my personal experience with Peach Direct. D. Kim was a very nice man that was willing to help above and beyond. I suggest any customer contact him with any problem.
dkim@peachdirect.com

I can sum up peach direct inone word sucks. The people in customer service have an IQ OF one I am really give them a lot of credit. I think that everyone who ordered from this company have the same issues. Put you on hold for several minutes and give you the run around. I contact BBB and they advised me they complaint rating was B

About a week after my wife and I ordered a 42" television from Peachdirect, I decided to check online and make sure that they were not involved in any suspicious dealings or ripoff tactics. Needless to say after finding this forum, I became quite worried. So, I took the advice given at the end of Chester Dodge's comments and e-mailed dkim@peachdirect.com with my concerns. Let me tell you, I was glad that I did. He gave me a phonecall soon after and was extremely helpful and perhaps the friendliest person I have dealt with in quite some time. He explained to me that the 100-plus complaints were a result of too many orders and too little supply during this last holiday season. He also stated that peachdirect is working to cut shipping times down to 3-5 business days rather than weeks, and that in the next 6-8-months customers will see a tracking number on their order status within a day or two of ordering.

He checked and was able to ensure that my television was leaving the warehouse and would arrive shortly. He then provided contact information for the air-freight delivery company (Pilot Air Freight), as well as a tracking number. I was able to track my package and see its exact whereabouts. He then provided me with his personal line at Peachdirect so that I could bypass the 800-number reps and deal directly with him. He was quite friendly and voiced that he would love for me to call him and let him know when the television arrived.

Peachdirect has a B rating on the Better Business Bureau website, which is considered Good, but had it not been for their oversight in supply vs. demand around the holidays, they would have an A rating. And because they have amended all problems, they probably will work their way back up to it.

In summation, I believe them to be a wonderful company, and I will definitely deal with them again. Their merchandise wasn't damaged, was in great condition, and it sure didn't take a month to get here (like some people are insisting it does). I look forward to dealing with them in the future. Sure you may pay some interest, but it's better than footing the entire bill right away.
-Regan

As a poor college student, I was almost suckered into accepting the pre-approved credit ($2,500), even after reading the fine print completely. I thought I could handle minimum payments, maybe a bit more at times, per month. I thought perhaps the APR rate was acceptable since I was thinking of buying a product in the $100-$200 range, and if I paid it off quickly enough, the interest accrued wouldn't be as much for a product in the $500 and higher range. But I remembered online advertising for a website that gives you free, high-end products such as HD, plasma TVs and LV bags to "test," but the company ends up never sending the products out. And there is almost no customer service, or if there is, the only replies the site gives out is that the order is pending.

Boy am I glad I decided to take precautions and to similarly check out customer reviews and experiences of Peachdirect. With that many people complaining about their "pending" orders or received but malfunctioning products, this company seems like a no-go. With this amount of people commenting, they can't all be lying.

And readers beware of "Regan" who posted above me-- I saw his same exact comment before about how "customer-friendly" and "wonderful" Peachdirect is. The first paragraph is an exact copy of a comment I saw on another site revealing how much of a high-interest grabbing fraud Peachdirect is (website found at http://www.bloggingstocks.com/2007/02/26/making-luxury-affordable-or-making-people-broke/). "Regan's" comment is probably contrived. He may work for the company and is trying to boost confidence in the company and improve its waning reputation. The amount of people who actually have positive experiences of the company seem few to none. Rip-off companies like this make me so frustrated. It's probably an understatement for the customers who actually bought into their tricks.

I purchased a Playstation 3 from Peachdirect a few weeks ago, even after reading all of the online complaints.

I received it in less than 3 weeks, and I was not billed at all until after the item was shipped. The shipping price was a little high imo at $49, but it arrived in a timely manner and there are zero problems. I will pay the balance off during the promotional period so I will avoid any interest payments.

I made my first payment today online and it was very easy to do and will post to my account tomorrow.
I believe others here who said they had problems in the past, but I think there claims of being a fledgling company that was overwhelmed by orders to be true.

I also called customer service to inquire as to when to expect shipping since everything I read had me a bit nervous, and got someone on the phone quickly and was told that it would be shipped within three weeks of ordering, and that was true in my case.

There are better options and cheaper prices out there if you can afford it, but this worked for me. (the item I bought was $649, and I could have bought it for around $600+tax elsewhere so not a huge markup) I didn't want to tie up another credit card with this purchase or lay out all that cash at one time, and I know I can pay it off during the promotional period so this worked out well for me.

WOW surprised to see this site! I just ordered a 42' TV from Peachdirect and they told me 2 to 3 weeks for delivery, I got my TV in 6 days and I love it! I got my ordered but after reading all the comment I guess I was lucky!

Having had been on hold for 20 minutes or so-I googled Peach Direct which led me to dKim@peachdirect.com. They need to give that man a much deserved raise-as I had a return phone call within 7 minutes - He was not calling from India- he was able to cancel my order which I had to do for financial reasons and then he gave me GE Money Banks 800 number [protected]) to follow through with their end. I couldn't have been more pleased with his customer support-Everyone over at Peach Directs phone lines needs to sit down with that man and have a good talk-He gets the job done AND stands behind the company he is working for-what dedication! Seriously-after everything I have read here I was frightened at the order I had placed-this one individual took care of me within minutes-I hope it all goes through like we had spoke of -I have put my trust in him and have to wait it out now but I am feeling very positive.

I along with all the others had a bad experience with Peach direct. I ordered a bottle of perfume, after a month past, I called to check on my order. Peach direct said my order was pending due to approval from GE Money. I explained that I already had my credit card or how else would I have ordered. I called ge money and they gave me a number to give peach direct to call them. I called back to PD and they said they weren't authorized to do that. I called GE money again... And the guy was beyond rude told me to call using three way, I said my phone doesn't have that feature and after ten minutes of arguing he told me to go to a neighbor and use their phone! I tried one last time to PD and they finally took down the number. Two weeks have passed, I called today after finding this website and they said my order is pending shipment. I have canceled my order and my credit card. We shall see if I get a bill. In the meantime I am contacting the BBB. Good luck to all my fellow suckers!

Just got a catalog and was about to join and order an IPOD. I decided though to first check out reviews and I am glad I did. You guys helped me make my decision, "I WILL NOT OPEN AN ACCOUNT OR BUY ANYTHING FROM THESE SHADY CHARACTERS!"

Glad I read this FIRST! Thanks so much for posting these reviews! Band together and STICK IT TO THEM GUYS!

~John

Peach Direct
Posted: 2007-06-20 by Erik Hyatt [send email]
Peach Direct fixed all my problems. Satisfied Customer
Complaint Rating: 0 % with 0 votes

My name is Erik and me and my wife ordered a Dvd player and a 32'' LCD tv from Peach Direct on 5/18 two weeks later i received my DVD player right on time, but not my TV... Almost a month later upon repeated attempts contacting "customer service" i was getting nowhere and also getting conflicting stories, so i went online and researched Peach D. and it brought me here. On this site and others i found an E-mail address for dkim@peachdirect so i contacted him, he explained everything to me beyond my expectations, and expedited my order as well as compensating me for my troubles... THANK YOU MR. KIM...

So here is a post from one satisfied customer of the legit company Peach Direct. So if your having problems contact dkim@peachdirect.com and im sure he will help you as he has more than helped me!

No one ever posts of the good experience they have because there is no need to, they are happy... I was having a bad experience and they more than fixed it, now im having a great experience!

I ordered 2 greatest hits cd's through peachdirect and about 2 months later I received them, no problems to talk about. But i will say if you order through these people watch what you order its all over priced and feeds on the people who don't have credit or good credit. I payed off my $42.00 which was overpriced and i have never used it again. If you watch what your doing it can be just a good credit builder. If not, you r screwed.

I order a plasma tv and a and a 360x box and received my tv within one and x box the being of the following week. Also i sent a e-mail to Mr. Kim to be sure my order would arrive on time because I was going on vacation the next thing I knew my orders had arrived.

I read the posts and saw mr.kims email. I sent him a email and it came back undeliverable that the address was no longer valid. Sounds a little crooked to me considering people were just sending him emails less than a month ago.

I ordered a 42" Panasonic Plasma TV from Peach Direct, back in November for my wifes Christmas present and I was told that I would receive it within two to three weeks. Mr. Kim the TV never came, I called and your customer service person stated that she had no clue about when I would receive my order. I explained to her that this was a present. I would have never ordered this if it would not make it in time for christmas. She said well you can cancel if you like. I told her well it doesn't make since for me to get it if it doesn't make it to me in time. She proceeded to cancel and then she said that I will be charge $700.00 for canceling. I told her that why am I being charge, and she stated because you canceled. I told her well I don't want to cancel if I am going to be charged, I need to know when the TV will be delivered. She told me well it is too late, you canceled now.

Mr Kim, that was the choice of your employee to cancel the order and not mine. I had to buy my wife another gift and they tried to deliver the TV in late February. I didn't accept it at that point because I had already given my wife a gift.

I have read the many problems and complaints that people have had with your organization. I have not signed any documents nor have I made any payments to this account. I have no plans to make any payments either. I would like to request that we have mediation on this issue to try to resolve it at the lowest possible level. Otherwise I will proceed with contacting the Attorney General and an attorney to seek the necessary legal advice.

THANK YOU THANK YOU THANK YOU!

I recently received a 2000 dollar credit limit from PeachDirect, I must say, I was pretty excited,Wow 2000 dollars credit!

I am a mother of 4 and I could never afford to buy a fancy computer cash up front! BUT for some reason, I accidentally logged on to this web site (thank goodness) and began reading all the complaints. I guess you could say I was saved from probably making a huge mistake. I am on a fixed income and cannot afford to be ripped off. I guess its better if I just save up for a computer I can trust.

Again, Thank You.

I bought a HP Laptop from PeachDirect and have had no problems with anything. My computer arrived when they told me it would and I have had no problem with them about anything. It works great and everything arrived in one box with all my paperwork from Geo Money Bank. I pay my monthly bill online and have not been charged for any extra items. I guess I'm at least one happy customer. I am sorry that there are those who got ( taken advantage of ).

Thanks

I order a plasma tv and a psp however the tv arrived and no-one home ups send the tv back like the next day. Peach direct then have the nerve to charge me 20% for re-stocking fee and 20% for the order returning. I have spoken to numerous people within the company and nobody can give a written statement in regard to such craziness. I am speaking to a lawyer on how to sue the hell out of them. These people are a bunch of rip-off artist.

WOW All of you saved my ### from making a huge mistake. I just opened my mail and thought what a great idea specially for Christmas. And the deferred payments they are offering sounds awesome.

Thanks to people like all of you who take the time to let others know about these kind of scams ...I am sorry you guys weren't as lucky. I am ripping up all this crap and dumping it.

THANKS AGAIN for all the feedback on this company

BB

I too have had bad experiences with peach direct. I ordered a 56 inch television from Peach Direct. And you guys are absolutely correct as far as their service goes. There customer servise does not know what in the hell they are doing. I have had one rep by the name of Sarah Cyble. She was the only one who knew what the hell she was doing. I understand the it is not peaches fault. They just take the orders. but i was billed for 3 months for a tv that i didnt even have. Sarah was kind enough to take it apon herself to fill out all the necessary paperwork and called me back and kept me informed on all ocassions. Peach sucks but not all of the reps are bad

I got their flyer in the mail and called them and made an order before I ever seen these sites about how bad they have been to others. I got what I orderd, (Pc and 17 inch monitor) brand new in 6 working days. The peach direct card and billing info also came in the u.s. mail the same day. the pc and monitor was shipped UPS. INTREST is always applied to credit purchases, sears card is about 24.9 percent I dont hear people ### about them. I have 5 or 6 months intrest free as long as i pay my bill on time. You dont get that with alot of companies. they were on the up and up with me. I now find it hard to believe all that other crap. I will buy again !

I am so glad I decided to look up reviews on this company before I joined! I'm really sorry to hear about the bad experiences, sometimes 'pre-approved' can be so tempting to many of us. I saw a beautiful gucci watch I've been wanting for so long in the booklet that was sent to me, I guess I'll just continue to save for it like I was.

Well folks let me give you an update. Recently I finally after 3-4 months got a e-mail from someone who is from the missing complaint department. He said he was going to resolve the situation. It is now a week later and I am still waiting. I think I was suppose to take comfort in the fact that they at least his words not mind contacted me. It is hard to believe that there are these many complaints out here and the attorney general refuses to get involved. What is also unbelievable is that their employee whom they trained get to miss inform you and they only want to apologize with a 100.00 credit that you don't want from these people for a mistaken (misformation) cost you 500.00. I think that Attorney General is the way to go anybody with an idea of how to get them to pay attention to this beyond just filing the complaint please please let me know. I have a product computer that does not have a CD RM and has 2 jump drives but only one is operational. This is on top of everything else. Oh! the best for last the 3 in one printer breaks down anytime it runs out of paper. You have to call HP to get it going again. Loads of fun. I am really angry and know for certain this company is a rip off. Do not ever spend money with them again if you can help it.

peachdirect sucks. i ordered 2 bracelets and never received either. upon tracking on ups.com they were shipped everywhere but to me. i still have the undelivered bracelet charges on my statement. i am not going to pay for the merchandise that i never received. the only thing good about peachdirect it NOTHING. my advice to anyone out there is to never order anything from peachdirect