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First I received a letter telling me I was approved for $2300.00 credit limit from GE Money Bank and offered the latest luxury goods with payment plans and no interest til next year. I said I will try a small purchase so I ordered Eternity by Calvin Klein for Men for $55.00 plus $8.00 shipping and handling! This company after two weeks of ordering still did not ship out the item I could have gone down to Walmart or Macy's and picked up and had that night! The $8.00 shipping and handling isn't cheap on something so small. I can understand if this was a "built to order" notebook computer but come on even QVC, HSN, or Ebay people ship faster than two to three weeks out!
Next came to phone call to Peach Direct and I was put on hold and told they would take care of canceling the order! Next day it still was showing as pending on PD online. I called again and this time the girl said it would be canceled but it would take 2 to 3 days for it to show up in system as canceled. I said I want to talk to supervisor and she asked why? I said I want to talk to supervisor and she put me on hold. Two minutes later she said it was immediately canceled and it would show on system immediately. I said I wanted to still talk to supervisor to tell them she is playing games with me! Amazingly the phone disconnected! I called back and supervisor told me her "wonderful" employee followed policy and my order was now canceled. I said I have $2300.00 to spend and will NOT because of trouble I have with this small item and she said where am I going to get a laptop for low payments? I said QVC offers laptops and 4 easy payments and probably ships out in less than a week. She didn't seem too happy with me!
Lessons learned from Peach Direct - 1. shipping is expensive and not refundable 2. customer service is shady and hard to cancel items 3. items are shipped out late so you are charged by GE Money Bank in hopes you become delinquent setting off late fees, 20% restocking fee, higher interest rate of 28.99 fixed with first late payment, and overlimit fee of $30 plus you are responsible catching UPS the day of TV delivery or will be sent back and owe $300 restocking fee on a $1500.00 TV and still get no TV. 4. items may be substituted for equal or better without notifying you if it is ok to do this - lets say you order a Bose system and get Sony - you must pay 20% restocking fee because there is nothing wrong with Sony item. 5. Shop at QVC, HSN, EBay, or Walmart.com because they are cheaper and have the latest products. 6. Read the fine print and terms and conditions carefully.
Lastly while doing a google search on Peach Direct I noticed an article on Oracle systems installing the latest computer technology to Peach Direct. The company that runs Peach Direct is eCapital Financial Corporation. You might find this article very interesting!
http://www.oracle.com/pls/cis/Profiles.print_html?p_profile_id=11246
Notice the item under the heading "Managing Orders Efficiently and Reducing Delays".
Thank you and good luck!
I emailed D. Kim about my issue of canceling the order and the order still ships a week after my cancellation. I did not sign for package of cologne nor accept it but now must pay GE Money Bank $63.00 in order to keep my credit in the good. They say it says it will take 1-2 billing cycles to see the credit. My grandma can walk faster than that! D. Kim makes it all look good but never got back with me after a week. I contacted the executive offices of Peach Direct and no return call. I contacted the Indiana Attorney General office and submitted a report on Peach Direct. I will keep posting my situation until it is resolved.
Jeff Bridge
P.S. Peach Direct - I want a simply credit for the cologne and no 20% restocking fee or shipping charge either. I want a full $63.00 refund and I will shut up.
I canceled my item and it still shipped! GE Money Bank says they sent Peach Direct the money and I did not sign for item nor accept the package from UPS. Now Peach Direct is taking ten years to say I returned the item that should have never shipped out in first place. I have to pay the full $63.00 to GE Money Bank because I am going to be damned if I pay 28.99% on an item I never accepted nor get to use. GE Money Bank says I have to pay it in full until the "turtle credit" happens. I filled out a form with Indiana Attorney General and will bring Peach Direct to its knees because of its deceptive practices. No one ships out a product after you cancel it! Time to update your Oracle computer system to 2007. I will send updates as the latest happens. I wander if the executive offices really exist!
You were lucky and brave ordering a TV 26" or bigger - I think you have to plug in television while FedEx man is outside waiting to make sure you will accept delivery! No FedeX or UPS man is going to wait for you! 20% restocking fee on $1500 TV is $300.
Satisfaction Guarantee Policy: Simply call us at 1-866-GET-PEACH within 15 days of receiving your merchandise. You will not be entitled to a refund if you elect to cancel your order more than 15 days after receipt. Upon receipt of a cancellation request, we will make every attempt to stop the shipment of your order. If your order does ship, you must refuse delivery. Shipping and handling charges will not be refunded on shipped orders. Additionally, a restocking fee of 20% will be charged on all return items.
There is no restocking fee for defective products returned in exchange for the exact same product. Software, music, movies, video games, home and fashion products (excluding Diamond Stud Earrings and Journey Collection jewelry) are not returnable. Diamond Stud Earrings and Journey Collection jewelry must be returned in its original condition and packaging (including any warranties and certifications) and the item wear tag must be attached. There will be no refunds issued on stone(s) that have been removed and reset and items that have been tampered with. Televisions over 26" may not be canceled once they have shipped. Shipping and handling charges will not be refunded on shipped TV orders. If you refuse delivery or miss your scheduled delivery appointment, you will also be responsible for the return shipping cost plus a 20% restocking fee. At the time of delivery, you must inspect the TV. If the TV looks damaged in any way, you must refuse delivery. Do not sign for or accept delivery. Products are subject to availability.
PeachDirect reserves the right to ship equivalent or better models at no additional cost to you. Specifications are subject to change without notice or obligation.
My next laptop is coming from QVC because they offer easy pay and the latest Dell and Toshiba laptops! Walmart sells stuff too and you have 90 days to return it! QVC does not make you pay for a restocking fee! Think you can have your Playstation 3 tonight if you went to store and picked it up! Just save your receipt so you can return it!
Notice the copyright 2006 on bottom of Peach Direct website! Here it is April 2007 and the "latest" is being shown on their website with 2006 stuff. Some of their computers have Vista included but some still have old Windows XP on them! Little hints tell me my stuff will be outdated before it even ships by next Christmas!
Has anyone been totally taken by Peach Direct? This company is major fraud. We have had nothing but problems. The product took a month to get here. The items got lost in transit. I had to try and track them myself and was successful no thanks to the company. Then, they charged a load of money for extended warranties that I never received. their customer service reps don't care about their jobs at all. Buyer BEWARE! stay away! PS. If anyone knows of some webspace to build a warning page, please help me out if you got screwed too.
Luckily I've received the Compaq Presario Notebook, but I have not received my camcord. Yet! Representatives says that my camcord was still pending shipment; they can't find a track number for the product. It took nearly a month to receive my notebook. To a point when it comes to paying for the products, I need to make sure its at my doorstep first.
lol!So I think they might be scam artist, i don't know.
We cancelled an order tonight because the shipping delay began to sound fishy. Customer service was pretty argumentative.
I then did a price comparison, which I should have done first, and found the same discontinued HP laptop for $250 less on my first try (at Best Buy).
My concern now is that we will be billed even though we cancelled the order before it was shipped. The customer service rep stated we will be billed for two cycles and then receive a refund.
I took them up on the credit offer, but when I wanted information (like model numbers of electronics) I got no response. Checking description against mfgr websites (HP, TomTom, etc) as far as I can tell they charge ~40% to 100% above retail.
When I called the credit number, all I got was a totally automated system.
I would have liked to tell them why I canceled the account, but there was no option for that. At least I was able to cancel it. I think. I asked for mail confirmation.
I would not have been surprised at full retail, but 40% above as a starting point, NO WAY!
I'm glad I stopped at this site before ordering. I applied for the credit account and was approved, of course but did not buy anything until I got my card.
Well I'm glad I didn't. As soon as I get this card I'll call GE Money Bank to cancel my account.
After all these complaints, I'm afraid just giving my SSN to these crooks was a bad idea.
Hopefully I will close the account with no issues. I'll call GE direct, and never speak to anyone at Peach Direct.
I feel for you that were taken by these jerks. How can they be allowed to go on doing this to consumers? Because GE Money Bank has politicians in their back pockets. That's why.
Good luck to you all in this.
We value each and every one of our customers, which is why we’ve worked hard to resolve all the issues addressed on this site. Now we would like to reach out to those who may have experienced problems and would like the opportunity to regain your trust and confidence.
Should you have any unresolved issues that you would like to address or have any questions or concerns, please do not hesitate to email me at dkim@peachdirect.com.
We look forward to improving your experience with PeachDirect.com.
D. Kim
Customer Care
Corporate Division
I agree with the customer service and price complaints, however we had horrible credit and couldn't get a credit account anywhere, and on that note, it gave us a chance to restore our credit. We are paying the payments on time and over the minimum amount, and that is making our credit score go up and up every month.
I got the Peach Direct catalog in the mail about 2 weeks ago. I placed a large order (50 inch television) on March 29. I emailed customer service on April 2, just to check on my order. I received a response that same evening, advising me that the order was in progress and could take 2-3 business weeks. I checked the status of my order on the 3 or 4 of April and it was shipped.
I used the tracking number and could not find the order through FedEx. I emailed them again April 5, asking about the invalid tracking number. I was given a different web site to track the order through, because it was not shipped FedEx, it was shipped PilotAir. I located my order on Thursday, April 5. It arrived in the town next to me that very evening. The local delivery company that had my order contacted me through the phone number I had given Peach Direct for delivery instructions and my husband picked up the order on Saturday, April 7 (rather than waiting the weekend for the tv to be delivered).
I have not yet received my first bill from Peach Direct, but, so far, I have had no problems with their service. I received my order in just over 1 week and the TV is great. Thus far, I am very satisfied with their service. They responded promptly to my emails and shipped my order safely and quickly.
I'll post again if I experience any problems, but as of right now, I am a satisfied customer.
Tiata Rogers is what we in the scam industry like to call a paid shill. It is a peach direct employee that is paid to surf the net to try and refute the seeming 100's of complaints about this shady company. In short, don't trust them
I placed an order on January 19th on January 28, 2007 I called to exchange the order and was told that I needed to cancel the order and wait two billing cycles before my account gets credited I did that and as of today April 27th my account has not been credited, and GE Money are billing me and calling me for payment for an item I canceled and never received. It does not take this long to credit an account. Do I feel victimize, YES not only that PeachDirect have enough personal information about me for Identity Theft. I am very surprise that GE Money would partner up with a so called company such as PeachDirect, this now makes me leary of GE Money.
I cancelled my order for a big screen, three days after ordering it. Item still showed not shipped. When I cancelled, the girl on the phone even said it was not shipped. Now I have the stocking fee, and shipping and handling to pay, for an order I cancelled. They tried to keep me on, by offering me a free dvd player to keep the order. I found a tv I liked better, locally, and in stock. I went home to verify it was not shipped, cancelled and bought this one. Now I am to pay $$500+ to this rip-off? EVERYONE COMPLAIN, AND KNOCK THESE ### OUT! If I don't hear back soon, I will retain a lawyer! Anyone had any luck with taking these thieves to court?
My experience with Peach Direct was entirely different. After accepting their offer I read the complaints here and wondered if I had made a big mistake. Fueled by this I went in ready for a fight. I had ordered three items, a DVD player, an ipod, and a Zune. I checked the order status daily and was happily surprised to find a tracking number for the DVD player within two weeks and for the ipod shortly thereafter. Both arrived on schedule. My Zune order, however, took a little longer. When it became longer than I wished to wait I contacted D. Kim with customer service whose comments are on this site in an earlier post. Mr. Kim was polite, professional and actually very friendly. He worked diligently to get my product to me and did everything he promised to do as well as making it worth the wait. I am very pleased with all of my purchases and as far as billing goes, I had my first two items in hand before the first bill came. Not only that but my first bill did not include the Zune as it had not yet arrived.
Everything I have seen is one-hundred percent above board and believe me I tried hard to find some fault. Furthermore, if you visit the BBB website you will see that Peach Direct has a good record and a good history of resolving complaints. I don't negate anybody who has had a bad experience with PD, I just want to relate my experience.
On another note - many of the comments were from people who got computers that they felt were outdated or wouldn't handle the tasks for which they wanted them. PD's catalog has full, clear descriptions of the specs for each computer. Remember when buying computers from a catalog store that you must read carefully when choosing and get help from an expert if necessary to guide you. Just some helpful advice.
Lastly, no I don't work for PD! It's just that I complain very loudly when something is wrong and feel it's fair to put the same energy into complimenting good service which is too rare these days. Plus, probably like most of us, if PD hadn't offered me the credit I couldn't get this stuff now.
I have had problems with a cancelled order that has not been fully credited for over 4 months now. I have filed at least three disputes with GE Moneybank as well as a complaint with the attorney general in California and the LA Better Business Bureau. I can be very aggressive when necessary and to date GE has "suspended" any charges or payments due. Although I would like to say Peach Direct's business practices and order/cancellation process leave MORE THAN A LITTLE to be desired, a real someone there is now handling my complaint and I have every confidence it will be resolved this week sometime. If it is not, I will rattle some more cages as I have a pre-paid legal service and am not afraid or financially constrained about doing so and have been MORE than patient. I agree, it does not have to be this ridiculously difficult and should not be.
I ordered bose speakers and waited a month and a half for them. I canceled the order then they came two days later. I didnt sign for them now im still waiting for my account to be refunded. This company is something else i wont buy anything from them if this doesnt get fixed and soon!
I purchased a computer monitor and waited about 12 days for shipping, I received it timely, however, it was not the one I ordered, They post on website that they reserve the right to substitute equivalent or better products at no additional cost. So I was aware of this, but what they sent me was a lesser quality monitor and certainly not equivalent or better. After reading all these complaints it greatly worried me, but, I contacted d Kim at dkim@peachdirect.com He got back to me quickly and was eager in helping me resolve this. I'm a real person, and I can honestly tell you that Mr Kim resolved my problem beyond my expectation. I think a lot of people ordering with this extended credit may be to anxious in wanting to receive the items to quickly, and I think there is a lot of buyers remorse after placing the order. Again I can truly tell you and anyone considering ordering from Peach Direct, that if you contact dkim@peachdirect.com, he is there to make things right. I have been treated fairly and I just wanted to let the consumers know they are a very helpful company, just contact him to help with your questions or problem.
I bought a play station 3 on April 20, the playstation has some problem that I can not play with it, I called SONY and they told me to replace the play station.
On April 21 start my nightmare. I called Peach Direct’s customer service and they told me to wait for a return label to return the playstation to PD. We are on May 22 and I still waiting for the return label. I asked for another solution and customer service told me that the only way is to wait for the return label. I spoke with a supervisor yesterday, and he told me to wait another 5 days. I think this is a fraudulent service, and WHY? Because I have already paid a quota of 50 $ for the playstation, and I CAN NOT USE IT.
Another issue is that in my account THEY CHARGED TWO "play station 3" instead of just one, and this thing affect my credit score.
I swear that after I wake up from this nightmare, I’m going to cancel my contract with PD, and NEVER back to buy something in this store.
I ordered a Tv From Peach Direct. It has no picture. I called and spoked with Tom, who informed me I will get a new Tv in two to four weeks. It has been over a month. I called today and was told that Tom was wrong. I need to call the manufacturers, and see if they can repair it. I will never deal with this company ever in life. If I return it I will have to pay for a restock fee and 20% of the cost. I am so up set with my self and this company. I will tell everyone I known if they see never deal with peach direct.
I purchased a Microsoft Zune in March I received it March 21, I placed it on charger that night and the zune does not work. I contacted Peach Direct they said they would send out shipping labels to have Zune picked up said it would take 2 weeks. I have been calling every two weeks since then get the same story every time it has to sent to another department for the labels to be sent. Last time they were going to send to there customer service rep to get this taken care of. I have lost all faith that they are going to stand up for there products. I just wish someone would stand up and take charge. Since I am making payments on time for a product that does not work.
Wow, D. Kim. Are you a joke? Are you reading these complaints? Success stories seem to be 1 in a 100. There is no trust to be regained. From the mishandled cancellations, it seems like with your customer service division, it's one step forward and two steps back.
I placed an order from this company, i din"t like one product, its been 3 month, i"m getting all sort of running around, and nothing done. I think peach direct product its its cheap, you better go to wall mart, its a scam its chit.
I ordered a Phillips 42" Plasma TV and then found this complaint board one day later. I worried that I had just been ripped off. One gentleman on here had given out a contact email address for a person at Peach Direct. (dkim@peachdirect.com) I emailed Mr. Kim the very next day and expressed my concerns. He worked with me via emails and prompt phone calls. I received my television much sooner than the 2-3 weeks as stated when I placed the order. I highly recommend contacting Mr. Kim if you are considering ordering from Peach Direct. Skip the customer service center and go directly to the corporate office! You will be a satisfied customer just as I am. He will even check with the warehouse to assure that you are getting the exact product that you ordered, not a replacement.
Most of the complaints on here are from the Holiday season and he will tell you there were issues during that time frame but those issues have been resolved. And, I can assure you that GE Bank does NOT bill your account until the product is delivered. They have revised their policies since these complaints have been posted.
Again, his email is dkim@peachdirect.com
Phone [protected]
Hope this helps you out!
My name is Erik and me and my wife ordered a Dvd player and a 32'' LCD tv from Peach Direct on 5/18 two weeks later i received my DVD player right on time, but not my TV... Almost a month later upon repeated attempts contacting "customer service" i was getting nowhere and also getting conflicting stories, so i went online and researched Peach D. and it brought me here. On this site and others i found an E-mail address for dkim@peachdirect so i contacted him, he explained everything to me beyond my expectations, and expedited my order as well as compensating me for my troubles... THANK YOU MR. KIM...
So here is a post from one satisfied customer of the legit company Peach Direct. So if your having problems contact dkim@peachdirect.com and im sure he will help you as he has more than helped me!
No one ever posts of the good experience they have because there is no need to, they are happy... I was having a bad experience and they more than fixed it, now i am having a great experience!
I think you need to post e mail follow up address as an emergency post as our company has many many problems it is overwhelming... i know from experience.
While i finally have what i ordered almost a half a year ago it seems... i am just happy to have my electronics... but your company does not have my respect my attention yeah, never again.
Shortly after placing my order with Peach Direct I realized that at the bottom of the website it says orders could take 2 to 4 weeks. I became worried as I was moving in a week and a half so I googled Peach Direct in an attempt to find reviews and hopefully find out that like most companies that was just a standard line and infact it generally shipped out faster. Instead I came across a ton of negative reviews, some saying that it took months to get their items, some saying their items were received but in bad condition or not as described on the site. Then I stumbled across 3 or so good reviews in the mess of all the bad ones. All saying that they had dealt with one of the customer service reps whose name is Dean Kim. So I contacted him with the email these reviews listed hoping that he could resolve my concerns. I wasn’t really expecting much, I’ve dealt with horrible customer service reps my whole life but, to sum up, Dean was amazing. He expedited my order in an attempt to get it to me before I moved and when one item didn’t go out with 2 day like it was suppose he worked hard and spent time on the phone with UPS to find the best solution for me to get my package. Dean had to do a lot to accommodate my stupidity of not considering my move before I place my order and in the end I got my items on time and in the exact condition you’d expect them to be in. Everything was correct, everything was included. While those negative reviews may have been true in the past they certainly aren’t true now and it apears to me that Peach Direct is taking steps every day to improve their system. They also have the best customer support rep I ever seen in my life, and I’ve seen A LOT. If you are having problems with Peach Direct for whatever reason contact Dean Kim at dkim@peachdirect.com. Not only did he respond to all my emails extremely quickly but he made phone calls in an attempt to help me sooner and anytime he said he’d call you back, he did. I have never seen any rep do that before. He is truly the best rep you could ever possibly find and I encourage you to contact him if you ANY problems at all. In short, Peach Direct is great and Dean Kim is one of the most helpful customer service reps you could hope for. I’ll be ordering from them again just because of him!
I purchase a ipod for my daughter on April 15 2007 I received it in June 2007 after several phone called to the company and to the Credit Card Company. I am mad because the Purchase is same as cash and to be paid off in July 2007 and we just received the item and no bill has been sent till yet. I am canceling my credit line and will no longer make and purchases.
I ordered a plasma tv on 2/28/07 and i received it on 3/12/07. I started to take the things out of the box and i noticed that it was missing a stand to hold it up. So i called the company and told them. Well i had to leave and when i came back i took the television out to finish inspecting it and i noticed the screen was shattered. I immediately called the company and told them since i had 10 days to inform them of the problem. They told me that they would have it picked up and once they received it then they would file a claim and i would be sent out a new one. On march 12,07 they picked it up and they did received it because i called to check up on it. As of now they have yet to send me a new one. When i call they tell me that they have already submitted a claim to the claims department and once they take care of it then i will be receiving my television and for me to call back next next week. I call back and they tell me the same thing. Yet i am still being charged every month for something i don't even have. I call back every week and here we are in july and nothing yet. I have talked to supervisors and nothing is helping. They are a big rip off and something needs to be done.
I ordered aq 50 dlp tv. It arrived the day it said i would get it and it works great i have nothing bad to say about them.
I was concerned about this company after receiving an offer for credit, I checked their prices and and terms, and read a few comments at various websites but they are comparable to fingerhut so I ordered a hp computer, 19" LCD monitor and combo printer, scanner on July 5th. I read the "fine print" about the 2-3 week delivery.
Well, Yesterday (July 15) my entire order arrived in perfect condition. I am very satisfied with the products and the "terms". I appreciate the offer from Peach Direct that helps me rebuild my credit at "MUCH MUCH better than Rent-To-Own Rates".
Bk
N Bennington
I had been browsing Peach Direct's website this morning after opening an account with them a few days ago. I was considering ordering a TV when I read the fine-print on their website that they reserve the right to substitute similar or better merchandise if the one I order is not available. This casued me concern (particularly with a TV) so I thought I'd call their customer service number to inquire. The woman who answered said yes that was true and that yes they would tell me first if they had to substitute the item. I then asked about delivery and she placed me on hold. While I was on hold I got suspicious and looked up Peach Direct Complaints on Yahoo which brought me to this site. THANK GOD FOR THIS SITE. I was on hold long enough to read several of the complaints and after she came back and answered my question, I hung up - never to speak to them again. On Monday I will cancel the account I just opened. There is no excuse for the very long delays in shipping and sending "return labels". They are scam artists and should be investigated by the attorney general of from whatever state they operate. Thank you to all who posted before me. You saved me many headaches.
My experience with PeachDirect was great! I placed an order on Sunday, July 22, 2007 for an HP Pavillion Notebook. I read in the fine writing of the credit invitation that it would take 2-3 weeks before delivery of my order. While I did not need the notebook immediately, I was prepared to wait a couple weeks before receiving it. However, on Thursday, July 26, 2007, UPS showed up at my door with a package from PeachDirect. I could not believe it! I said surely, this isn't my order already. But much to my surprise it was! First impressions are usually lasting impressions. I will order again!
I just wanted to share my experience with Peachdirect. I ordered a 42" Plasma TV. I did receive the delivery within two weeks from placing my order. My problem with Peachdirect is total lack of customer service. The 1-866 # for customer service just plays music and nobody ever answers the line. You don't even get an announcement that you have dialed Peachdirect. When I checked my order status online, it showed that it shipped three days later with a tracking # with a link to Fedexe. Fedexe shows no activity for this tracking #. It was a good things that I found these comments on this board and found out that peachdirect was using Pilot Air freight for the shipment of large TV's. I emailed customer service many times for the status of my order and also emailed D Kim and all the other customer service reps I could find who posted messages on the net and did not get a single reply from anyone. I did not even get an automated email thanking me for my order.
I would use extreme caution dealing with Peachdirect because if you have an issue to be resolved. There is no one around to help you.
Zune screen failure - Worst customer support I have ever seen. I'm not just going to roll over for Microsoft.
Purchased a 30 GB Zune 06/17/07, on 07/28/07 the LCD screen failed. No damage to the cover but the inner LCD screen is a rainbow spider web. 07/30/07 at 10:29 AM MST I contacted Microsoft Zune Customer Support speaking with Ken, I was told that he has seen this problem before when the LCD has failed at no fault of the consumer, but Microsoft still refused to warranty the product. Stating the warranty only covers the hard drive or software. I did not damage the unit, this a manufacturing defect in the LCD, regardless the screen is not covered and would not be repaired. I was told that despite a 1 year Microsoft parts and labor warranty and a two year supplemental warranty I have no recourse and, as I understood, am essentially out of luck. This is not acceptable when spending $229.94 (plus a $17.88 extended service plan) and having the item fail within 45 days, then being told sorry, but that's not our problem, you’re on your own. Microsoft will do nothing to solve the problem. Ken referred me to Zune.net/feedback to register the complaint, which I did.
07/30/07 at 11:23 AM MST I Contacted Repairnow.com/walmart and spoke with Shiela, ID # 207392. I was told the supplemental warranty does not take effect until the manufacturer warranty expires and they could not help me. She referred me back to Microsoft, but Microsoft will not honor the warranty.
07/30/07 at 2:30 PM I went back to Wal-Mart where customer service was unable to return the device due to a 15 day return policy on electronic devices of this nature.
As of 7/31/07 at 11:26 AM I have sent two e-mails to the Zune.net/feedback with no response to my complaint. I think they are just going to try to ignore me and hope I go away. The Zune seems to be so poorly manufactured that the inner LCD will fail under common use and Microsoft customer support is so poor that they will do anything to avoid fixing a known problem. As of 08/01/07 at 10:24 PM MST I have had no response to my written complaints to Zune.net/feedback. I have done a web search and found this to be a very common problem. A few people were able to get it repaired, only to have the screen fail again within a couple of weeks. I have included some web site addresses related to this issue;
http://www.cliczune.com/2007/03/proofs_of_zune_.html
http://www.zunecomplaints.net/zune/zune-complaints/
http://www.zunefaq.net/2006/11/25/
http://www.consumeraffairs.com/computers/microsoft_zune.html
http://blog.scarletumbrella.com/2007/01/14/zune-woes-mr-zune-says-i-have-no-music/
http://www.ubergizmo.com/15/archives/2007/02/zune_cracks_under_stress.html
http://www.my3cents.com/index.cgi?tab=3
http://crunchgear.com/2007/01/31/zune-battery-possibly-cracking-displays/
http://www.engadget.com/2007/01/31/zune-screens-cracking-from-battery-pressure/
The following are some organizations I intend to contact after giving Microsoft Customer Support another opportunity to correct the problem;
http://www.consumeraffairs.com/php/a_report.php Department of Consumer Affairs
https://odr.bbb.org/odrweb/public/GetStarted.aspx Better Business Bureau
http://attorneygeneral.utah.gov/fraud.html Utah Attorney General Office
http://kutv.com/consumer/local_story_157154454.html Channel 2 News Consumer Journalist/Advocate
http://www.commerce.utah.gov/dcp/ Utah Department of Commerce
www.ftc.gov (1-877-FTC-HELP) Federal Trade Commission
08/01/07 at 11:15 PM MST I sent the above text to Zune.net/feedback, hoping to get their attention.
08/02/07 at 10:39 AM MST I contacted Zune Customer Support by phone, speaking with Service Representative Shilpa (Employee # 325263) and Customer Service Manager Don (Employee # 325041) both flatly refused to accept any responsibility for the damaged LCD screen. Both claim the specific part is not covered under warranty because they define it as “physical damage” despite the part being an internal component of the device. Shilpa claimed there was a specific clause in the warranty that defined this part but was unable to produce the language in the manual and refused to find and e-mail the text of the clause to me. I was again referred to Zune.net/feedback and given a reference # of [protected]. Both the representative and manager dismissed my complaint and identical complaints of others as disgruntled customers who didn’t get their way. Microsoft is fully aware there is a problem with this component of the device, and simply refuse to do anything about it. I was also told they would not repair it under any circumstances, there were not any authorized service centers to either take or send the device to, referred me to some generic electronics repair store, which in turn would void any “warranty” that would still apply, because of an unauthorized opening of the case of the device. I have sent multiple comments to the Zune customer feedback site with no response to my complaint.
08/02/07 2:30 PM MST I have file a complaint with the Better Business Bureau and given a reference number of 5345573. At 3:15 PM MST I filed a complaint with Consumer Affairs, receiving a notice the complaint would be added to the database and I would receive an e-mail notification soon.
Peach Direct is a great company. I am student with tuition and rent, I had no possible way to get a laptop i desperately needed and one i get a pre approved notice in the mail for a 2000$ credit limit for low monthly payment and I received my laptop in 4 days. If u calm down and realize that Peachdirect send there order out in bundles around the country the same day. So it really depend on what your ordering, when you order and location. I also ordered a Ps3 and received it pretty promptly to less than two weeks. Everyone cant have a good experience. P.s WISE BEYOND MY YEARS.
I just want to say that I got very nervous after reading the numerous complaints about this company because I had just placed a $1800 order for myself and hadn't heard anything about the status of my order.But after I read about another customer contacting Mr. Kim who helped him with his order I did the same and I received my hp pavillion notebook just after emailing Mr.Kim and it came with everything needed and expected with all the up to date software and was everything I expected it to be.I also ordered an ipod which I have yet to receive but I am pretty confident that that too will arrive soon after.So this isn't a complaint and Mr.Kim assured me that the problems around the holidays last year and any since then have been corrected and so far I see no reason to disbelieve him.So again just wanted to make anyone who was going to order or has ordered from this company I say go for it! They worked out alright for me no problems so far. Anyway thats all.
Recently, I ordered a Compaq Computer with additional software, and I also ordered an IPod Nano with some accessories. I was very pleased with the promptness in which I received my computer and the software. It was shipped out just three days after I placed my order, and I received it two days after it shipped out. There were some problems getting my IPod shipped, but I placed an email to Dean Kim who works with Peach Direct's Corporate Office, and he helped me get my IPod. I want to say that working with Peach Direct and with Mr. Kim has been a pleasure. Mr. Kim helped resolve my issues immediately. He was very courteous, and he addressed my concerns about my orders with up most care and attention. I would certainly recommend Peach Direct to any consumer. There products are of top quality. If you have concerns about your orders or questions about Peach Direct's company please contact Dean Kim like I did. I am certain you will be as happy as I am with my purchases. His email is dkim@peachdirect.com
Sam Barber.
I placed an order for a plasma tv on 8/5/07. On 8/6/07 I read about all these complaints and problems customers were having. I then started to worry. I sent an email to customer service and also sent an email to D. Kim at Peach Direct. I got a response from both right away. D. Kim reassured me my order would ship out in time and that it would be a smooth transaction. He was very very helpful. I was provided with a tracking number within 3 days. I have contacted the shipping company and just found out my TV is due for delivery next week. It will be less than 2 weeks for the total transaction. This was great customer service. I believe whatever problems existed in the past, Peach Direct has taken the proper steps in resolution. I would definitely order from them again. Thank you D. Kim and Peach Direct!
After placing an order with Peach Direct, I then did a little research, and discovered several complaints about the company. I found several posts stating to contact Dean Kim (dkim@peachdirect.com). After E-mailing him my concerns, he called me back and assured me that my order is being handled. Sure enough 6 days after I ordered the TV, it shipped out. I received it in 10 days after ordering it. I can not attest to what happened to other people, but my experience with Peach Direct has been great. I have since placed a second order with them for a PS3.
If you have any concerns contact Dean, he has returned my phones calls usually within 1-2 days, most of the time within a couple of hours.
I ordered an LCD TV from them after receiving the credit pre-approval mailer. The order sat in pending status for several days, then I found this site and others with numerous complaints about terrible experiences dealing with this company. I also noticed that the company has over 300 complaints with the BBB, which can't be a good sign.
I called up their customer service dept. to cancel the order and was told that I couldn't because it had already shipped. Fine, so I asked for a tracking number. I was told that they couldn't give me one. Very professional system you've got there Peachdirect!
So my wife called up about 30 minutes later, got a different rep, and instead of asking to cancel the order just asked for the order status. She was told that it hadn't shipped yet. Hmm.. somewhat contradictory don't you think? She then asked to cancel the order. The rep said that he canceled it but that "if we received it, just refuse the shipment". I'm forced to believe that either their ordering system is so shoddy that they can't tell whether items have shipped, or that the first customer service rep lied to me outright to keep me from canceling the order.
I called GE Money's customer service line immediately to close my account, which luckily hasn't been charged yet. I can only hope that they are more competent than Peachdirect and that I don't somehow get charged for the canceled order.
All in all, this was the worst experience I've ever had in dealing with a supposed reputable business.
Hello, I ordered from Peach Direct a Toshiba laptop and Hewlett Packard printer. I received both in a timely manner. I did have a problem with the printer, I contacted the manufacturer and they replaced my printer by Fed Ex within 3 days. I had read (after my purchase) the many complaints about Peach Direct, but my experience was fine.
At the time I needed a computer & printer for business purposes, but had no money and not great credit, so Peach Direct was very useful to me for this purchase. I was later able to pay the bill in full, but I would not buy from them again because of the inflated prices and interest rates.
Just wanted to thank everyone for posting complaints against PeachDirect.
I just got their 'pre-approved' catalog today and indeed found a few items that I liked. But I was a little wary after I called them and asked for a specific model number for the DVD recorder I saw and they could not tell me... This was about an hour after opening my account with them and even then the questions were beginning... I asked the rep. how long the company had been in business and she didn't know...
So I just now called GE Money Bank and closed that account after reading all of this. (They were, of course, experiencing a high call volume and warned of lengthy wait times). But the automated system does have an option to close your account (God willing that you don't already have a balance of course)!
In my search for closure of this account, I found 2 phone numbers for GE Money Bank:
[protected]
[protected]
I wish you all good luck and hope that you get satisfaction!