Peach Direct reviews and complaints

Delivery did take a while but I did recieve my merchandise and I am happy with it. I figured if it is original it would have to be ordered by PD to the distributor for me to get the original items. One thing they did not do was send me a certificate for the diamonds and had someone evaluate them and they are smaller but the certificate would have to say it yet I never got it. I am happy with the rest of the merchandise.

I opened an account a couple of weeks ago. I have done research on this company and have only heard negative things. I want to order a big screen television but I am very concerned about all of the complaints and the time in which the complaints are resolved and how long it takes to receive the items.

I would appreciate if you could answer why it takes so long to receive the items?

Hopefully a satisfactory answer could ease my worries and allow me to order with this company.

Last why so many complaints about customer service. The price are comparable and the credit terms are fairly reasonable why so many unhappy customers. Also the BBB gave this company a B rating. Not the best but also not nearly the worst.

Thank you for your time

Komie Bumpers

Thank you all for your comments and thoughts.

Peach Direct is a great way to treat yourself and your family to luxury you deserve, but can't always afford. The truth is that we, as consumers, will always pay some form of interest on any type of loan or line of credit whereever we go.

We, at Peach Direct, take great pride in the opportunity we provide our customers whether they choose Peach Direct due to a limited credit history or simply want to finance a purchase in order to invest their money elsewhere. Either way, our goal will always be to ensure the best possible service and products.

If you have any unresolved issues or your experience has been anything less than positive, we want to know about it. Please contact me directly at dkim@peachdirect.com and give us the opportunity to make things right.

We look forward to hearing from our customers.

I ordered a camera from peachdirect back in October. I was told that It can 2-3 weeks. It was fine because there was no rush. To my surprise the camera came 1 week later. I did not have an issue with the product, except that I did not like it. So I called and advise that I would like to return the camera back. I got my return label, I am not sure how long it took for them to send it, but when I finally got the return label I sent it back and they received the camera 11/22/2006. I called them after thanksgiving was was advise that It can take 2-3 billing cycles for the credit to be issued. To make the long story short, It sis not happen that way, because it took 8 mos for the credit to take place.

This happened witht he assistance of Dean Kim whom I emailed.
I got his phone # and email address on this site. I emailed him on 06/22/07 and that night I received an email from to call him at 10am Monday 6/25/07. I let him know my displeasure and advised him that I was very unhappy with their customer service. That I had to go online just to get this information.
He was nice and He told me he was going to help me and issue the credit. By 07/02/07 it was issued to my card.

This is from anyone that has issue with peachdirect contact this person he will help. He touched base with me the whole time to make sure I was satisfied.

Dean Kim
Customer Care
Corporate Office
Tel: [protected]
Email: dkim@peachdirect.com

You're trying to convince the internet population that you purchased a computer system (that is undoubtedly costing you over $1000) and it didn't come with a monitor... Yet you waited ONE WEEK to call the company - AND that you work in customer service?

You are lying and it won't be tolerated. I am fortunate enough to have read all of these postings before purchasing anything from this company. I advise everyone to listen to the majority of people who have been burned by this company. The very few who have "received their items... But..." Are paid by the company to ease the mind of people who are in desperate financial times. Maybe even targeting your grandparents who won't have access to the internet to research this company. It's not fair and I will do everything in my power to shut this company's loose credit policies down. Taking advantage of the poor and uneducated is wrong and those of you who are reading this are obviously the targeted audience (along with me!).

This company won't survive if everyone boycotts the company!

We value each and every one of our customers and would like the opportunity to help with any issues that may need special attention.

Should you have any outstanding issues, please contact me directly and I would be happy to get them resolved for you.

Dean Kim
Peach Direct
Corporate Office
Email: dkim@peachdirect.com

I order a 32" sharp hdtv since july 06, 2007 and its now july 24 an i'm still waiting i read that if you email this mutherKracer he well make things right but BUll... I email him 6 time an no answer i was like WTF i call and call and they keep giving me fake lines wait 2-3 weeks well ### date i want it now... Football is in season soon PD better give me my TV and i'm not gonna pay for what i didn't got...

I have been trying to get a computer issue resolved since Oct 06. They shipped me a totally inferior computer. The hard drive wasn't even installed. 1,800 computer that is over 4 years old. They went for approx $300 then. The computer monitor that I ordered was a 21" plasma screen, they sent a 17" computer screen but were billing me for a 15" computer screen, they even screw themselves. The printer was supposed to be an all in one with fax, this was a all in none! All products did match HP, but with out a drive I can't even pretend to use this product. I call weekly. They said it was so close to Christmas shipping was slow. Then they said they would send out return labels, received one for the hard drive but not for rest of computer. You had 3 days to return. They did not allow me any of the time they took to ship etc. I have called every week between PD and GE, both promising resolution until today GE told me that they would send on the billing to a collection company if I did not keep my payments current... His name was Mike (no last name...supervisor would not speak to me) I am contacting 60 mn, Ralph Nader (Consumer Report), Goodhousekeeping (seal of approval and consumer/product complaints). This has been going on for over 8 months. Now we get dirty! contact hinkjg@yahoo.com for helping me get together enough dirt to stop these people!

Motherf*ckers are ripping off customers. I ordered a plasma TV a month ago. and i still haven't got my stuff. PILOT (shippers) those [censored] as*hole telling me lies every day saying that" oh in order to ship your item we need to get a 2man authorization from PD and bla bla" WTF i payed for it and thats my stuff! Who tha f*ck in the world have to get an authorization to get your stuff to your hose? What kinda bll[censored] SHIPPERS are they? Plus when i call pitol they asking me to call PD, when i call PD they telling me to call ALMO and GE money bank. ALL MOTHER F*CKING COMPANY.

Ahmad,

I am writing to you because I received an invitation to your website and a pre-approval credit line. I had been looking for a portable DVD player for a trip. I placed the order on March 21st and kept checking on the status. Today I called again and got the same story, I was asked to wait until Friday. That is not acceptable to me. I have been patient and polite on the phone. I order online all the time, I have never had such a problem. Then I stumbled onto this complaint board that was enough for me I called today and canceled my order and my line of credit.

I was told it may take a few days to cancel my order that is NOT acceptable, if you do not have the software or the network in place to offer better service you shouldn’t advertise like you do. I also sent an email off three days ago to your customer service dept. I never got a response. I don’t expect I’ll get one from you either.

I will just have to take my complaint to someone else.

Pat I

This email bounced back

I emailed D. Kim about my issue of canceling the order and the order still ships a week after my cancellation. I did not sign for package of cologne nor accept it but now must pay GE Money Bank $63.00 in order to keep my credit in the good. They say it says it will take 1-2 billing cycles to see the credit. My grandma can walk faster than that! D. Kim makes it all look good but never got back with me after a week. I contacted the executive offices of Peach Direct and no return call. I contacted the Indiana Attorney General office and submitted a report on Peach Direct. I will keep posting my situation until it is resolved.

Jeff Bridge

P.S. Peach Direct - I want a simply credit for the cologne and no 20% restocking fee or shipping charge either. I want a full $63.00 refund and I will shut up.

I have an order from Peach Direct that still hasn't shipped to this day!

I placed and order with peach direct for a dell laptop. Well the laptop was shipped and the 1st delivery attempt was made on 10/10/07. I was not at home so an info notice was left on my door. That evening at 6:57 when I arrived chime I called UPS and have them re direct this to my work. Well the delivery was made that next bus day 10/11/07. I called UPS and they assured me that it would be delivered on 10/12/07. Well it wasn't delivered on 10/12/07 after calling UPS 3 times. Finally after the 3rd call I called UPS again and was informed that they would send the information to the local center and have the local UPS center call me. I received a cal from Kelsey@ UPS in Tallahassee. Kelsy informed me that the packages was missing and couldn't be located. I ask all the questions as to how the packages couldn't be located even informed Kelsey that I someone needed to deliver the package today because I have people coming to my house tomorrow for a 4 hr workshop for my 4 year old with Autism and that is the reason I order the laptop. Kelsey said she couldn't do anything about locating the package. Then I informed Kelsey that I dont care of a supervisor have to deliver it personally. Kelsey informed me that she would call me back in the hr. Well the hour past and no call..So i called UPS 800# and had a message sent for the local office to call me. I ask what time does the local office closes? UPS informed me 8pm. Well it was6:36pm. Ia gave them some more time. Well at 6:55pm, i drove to the local office arriving at 7:03pm. Well I was the second person. When I gave the lady at the front counter my tracking number she talk to someone in the back of UPS said this is the one Kelsey told me about and then informed me that my package was missing. I ask the lady to get me a supervisor because I would like answers. well I waited for a supervisor until 8:53pm. This is 53 minute pass the time UPS closes. Well a Mrs. Ann Banks-supervisor- came out and said i dont understand why you are still waiting here man because your package is missing. Again I ask them how can my package be missing. Mrs. Banks informed me that it's gone and everyone dont work on the honor system. People steal all the time and the isn't the first time this has happen with UPS. I Then ask Mrs. Ann Banks is she telling me my package is stole and she said yes that is why we are asking ou to put a tracer on it. I then talk to Mrs. Banks and recorded the entire conversation on my cell phone. I then call Peach direct on my way home and informed them of this. Even informed them that the tracking # they have on their website is incorrect, gave them the correct tracking #. Ask peach direct Catherine to put a tracer on the package. She informed me this was done and that th executive office would cal me in 24 hrs. Well Monday came and no call. so I called UPS and ask them have they received the tracer. They hadn't... I had to call UPS and Peach direct 3 times. After the 3rd time I was informed by peach direct that the executive office will issue me a temp credit pending the UPS claim, allow 24-48 hrs. Well i ask what happen to them calling me. I called executive office 800# and left my name and #. No call even to this day which is 10/16/07. I have called UPS 3 times Monday & Tuesday to ask about the tracer. They haven't received the tracer still to this day form Peach direct. I have the names of all the people I have talk to and the times and dates. Each representative informing me that the executive office handles this and they would cal me. It went from the ex office of Peach direct calling me back within 24 hrs, to 24-48 hrs, to 24-72hrs. Temporary credit will take 3 days now from the lasted rep. So I ask them where does this leave me with my laptop because this inst my fault a member of UPS stole my laptop. I even ask peach direct did they deal with anyone else with shipping. Was informed they have no expedite shipping and no other carrier to ship with and they have been having lost of problems with UPS. I ask the customer service Floor Supervisor since this has been happening why put the customer in this situation when you already know you are having problems with UPS I was informed that that is th only shipper at this time Come on now this makes no sense. How long does it take for UPS to get the tracer and how long doest it take for a credit on my acct. Now I have to reorder and wait again and PRAY this doesnt happen again. Come on is there no better customer service than this. Is this how Peach direct treat their customers?

Our goal is to ensure the best possible shopping experience for all of our customers.

If you have any concerns or unresolved issues, I would appreciate the opportunity to assist you personally.

I look forward to hearing from you.

Sincerely,

Dean Kim
Peach Direct
Corporate Office
Email: dkim@peachdirect.com

After reading some of the complaint forums, I felt that I had to let folks know that I received great service and the state of the art laptop that I ordered from Peach Direct. When I initially called to place my order, the customer service representative appeared to not know the answers to questions regarding shipping date, shipper tracking numbers, etc. I did some online research and came up with a corporate contact for Peach Direct, Dean Kim. I sent him an e-mail with my concerns, and he called me soon thereafter and he cordially addressed those concerns (my main issue was that I needed deliver to my business address rather than my home address). Mr. Kim was very proactive, and followed my order until it was delivered (which was in two weeks). I am very satisfied with my order, and I would encourage anyone who is planning on ordering from Peach Direct to contact Dean Kim directly, the service that he provided was excellent!

Sandi C.
Chicago, IL
sandseas1@gmail.com

You can contact Mr. Kim at
Dean Kim
Customer Care
Corporate Office
Tel: [protected]
Email: dkim@peachdirect.com

THE COMPANY "GE MONEYBANK" IS LOCATED IN SWITZERLAND. Google "ge moneybank" and click on "contact information" and you will get it's main headquarters in Switzerland. Do you wonder why all of these people are getting the runaround? I believe in global marketplace, but it will only work if the business it trying to protect it's customers - Peach Direct is trying to pawn off their responsibilities of financial protection to it's "lending parter".

Purchase from Peach Direct and be willing to pay the price - even if you don't receive your merchandise. You must expect that with such a small company such as PD that they will not protect you from the creditor.

Remember - "they're just doing their job". Be a smart consumer and STAY AWAY FROM PEACH DIRECT. In fact, this is a good time to warn at-risk family and friends for credit scams. Tell your parents and grandparents to be aware of this easy-credit scam!

Try emailing dkim@peachdirect.com. He cares and he will help you if he can. Have you filed formal billing disputes with GE? Filed a complaint with your State's attorney general? That will get you noticed in a hurry. I have and all charges and payments were suspended until the issue is resolved.

I ordered a lab top on 02/14/2007 and never received. I have e-mailed customer service 5 times, NO RESPONSE, I have tried calling 866-GET-PEACH, NOT IN SERVICE.

Oh my gosh. The same thing is happening to me right now and I don't know what to do. We ordered a t.v. from peach direct in January, but decided to cancel the order because of all the negative complaints. Customer service told us that the account was cancelled and closed and I thought that was the end of it. About 2 weeks ago I got a phone call from someone trying to deliver a t.v. to us. I told them that we cancelled that order and didn't hear anything else from them. Today, I got a bill in the mail. I called peach direct and they said not to worry about it that the item must be back at the warehouse and that it would take a billing cycle to credit my account, however ge money bank says that they will report us to the credit bureaus if we don't pay. They say I should make the payments until we get this settled. Like I'm gonna send them money for nothing. I never got the stupid item. I have no idea what to do or if i need an attorney. Any suggestions?