Peak Fitness
Reviews and Complaints

Peak Fitness Sogo customer service are bad. The staff give us wrong information and don't to take responsibility. I subscribe as a member for 3 month contract. So after 3 month in august. On 13-15th august i go to the counter around 7-7.30 pm to terminate my subscription as been told by our consultant Asrul earlier, anything have to inform before 15th. So i meet one girl at front desk, i ask to terminate my member then she take my member card and check, then she said that our package is Peak 3, so don't have to make cancellation, it will terminated automatically because its 3 month subscription and she also.confirmed with one guy at the counter.
But, on 5th Sept 2018 the fee deducted from my account, then they ask us to go the next day to meet operations manager, Arel. Unfotunately, the manager not there even they said the manager will available that day. So i just talk with her staff and the staff don't admit her wrong and i said just check the cctv on that date i'm coming or not.
The next day they call that our money will be refunded. So on 7th Sept we go to make cancellation, and the staff said our money will refund by cheque, and have to wait for 1 month. So we just wait
On 2nd october, again our money again deducted from our account. Call again to reconfirm, the staff and manager not treat us the right way, they said the cancellation not successful but they didn't update us anything. Is it our fault again? 1st wron information from staff. Then they said cancellation not successful. So my friend call and the manager, Arel said they will work for it, and we can get our refund within a week. But now almost 3 weeks no one update us. On 29th Oct today, Peak Fitness call my friend to inform that we get just 1 month refund due to cancellation request not successful. Again they didn't inform me, i have to call and ask again. Their customer service is bad. Their front desk staff and manager don't want to take responsibilty.

Let's not talk about what Peak has done to the entire Raleigh gym market and their clients that they take such great care of.

If you have such "GREAT" business practices then why did your gym on Jonestown Rd in Winston Salem close without letting "YOUR” clients know? I personally don't think that's good business, and when I try to go cancel my contract after I’m told by your sales people that I have three months, not days, to check the gym out and see if I like it, and I can't, there's something wrong with that as well. And yes I did read my contract before I signed it. And guess what your sales rep didn't fill out the info on it properly and I still can't get out of it to go to a good gym and get away from you.

You have to understand that most people on this website are drunk at 2AM and rambling on about a 'bad experience' they had, probably months before they ever posted their "complaint". They want someone to make them feel justified, and will naturally leave out information to feel better about whatever may or may not have happened.

If you know you are doing your job and performing to your clients needs and wants, than stay the course and congratulations on helping the masses in [desperate] need of starting a healthy life style.

But remember, just because YOU are doing your job, and have happy clients, doesn't mean in Hicktown, Georgia; Jane Doe isn't ripping her clients off and slacking as an employee. All you can do is make sure YOUR clients are happy and getting what they paid for.

I have had a contract that specified that renewals would be $150/year for 14 years. Peak Fitness has honored this contract until this year. Now they want $250/year.

They want me to pay more, but they are providing less and less of an acceptable exercise experience. The club is filthy. A water fountain has been broken for over a year. The towel dispenser in the men's locker room has not been serviceable for weeks. Broken machines are not fixed in a timely manner. It is a pretty awful place.

Well I guess the original complaint stands seeing as how the Clemmons gym as well as other locals have gone out of business. Peak Fitness owners should be put in jail for the crap they have pulled. My membership expired and cancelled and they still managed to suck 4 months worth of dues from my account...I hope they all burn in hell and as far as their employee above standing up for them... I would like to hear back from he or she now...that the company has thrown their employees under the bus.

I've been working for Peak Fitness for 6 years, and I've been in the business for 15 years. I must say that the person making this complaint needs help, mentally. 1st of all, I work in the Charlotte market, and I've seen the Clemons club. Does this person expect upholstery to not tear after so much usage, or for equipment not to break? Wow, it would be a very nice world if bad things didn't happen, but guess what- when you have hundreds of people per day (which means 1000 plus per week) using machines, they tear up. I think it has something to do with science or something . As far as the help that this person receives on the floor, I can't fully speak for b/c I wasn't there at the time in question; but, I can say this- we are taught, by our owner and upper management team, to do all that we can to assist people while they are using our facilities. Now, if I went to Mcdonalds, and I had a employee not treat me well, would I blame the McDonalds corporation? No. But this person says that Peak is terrible b/c of their experience with an employee. Wow! That's pretty narrow minded. Did you even talk to the manager about it? I doubt it. Good luck finding a gym, matter a fact a company, that has perfect employees or that doesn't have equipment go down after continual usage and abuse.

I signed a 2 year contract in late 2006. The Peak Fitness located on Robinhood Rd. was evicted in August of 2009. I was never contacted by Peak Fitness to discuss my pending memebership or informed that all locations in the Winston-Salem area had closed. One day I showed up at the gym and the doors were locked and the building was vacant. I contacted the billing company for Peak Fitness and was told that my monthyly draft would stop in a few billing cycles. Several months later my checking account was still being drafted. I again contacted the billing company was told the same thing. Each time I would contact them to discuss the issue I was transferred form person to person and was told that management was not available to speak with me. Emails and voice mails were NEVER returned. IT is now January of 2011 and I am still dealing with these jerks. I actually spoke with several employees of Allstate Financial yesterday and was told that they had no record of me EVER calling or emailing to cancel my membership. I advised that the felt as through as I was entitled to a refund for the months that I had been billed since Peak Fitness was evicted from the Robinhood Rd. location. I was told that they were cancelling my membership and that was all that could be done. I have since contacted the BBB, Fox 8 news as well as the Winston Salem Journal to let everyone know what a bunch of winners these people are. I suggest calling Fox 8 news if you are still having billing/cancellation issues with Peak Fitness. They may be interested in doing a follow-up story of this issue.

Yeah, Peak has a terrible reputation for taking advantage of people, not refunding money, and billing people after their memberships expire. And thats not even the tip of the iceberg; check out this page:

http://peakfitnesscomplaint.blogspot.com/

OK people...here's the deal. I completley agree with you. Hope you have a moment to read all this. I joined Peak Fitness in NC when me and my husband moved there from TN. I signed a year contract. I joined on Jonestown road where b4 I signed I asked the Manager "Emily i believe" if they took the payments. I was lied to. She said they took out the payments. ( I had previously had an issue with canceling a membership in TN) I signed the agreement. Stupid. Not until i go to cancel (my hubby was being transferred to Gainesville, Ga) Did I even find out that I had to deal with ABC financial. Whatever. I call ABC ell them I am moving. There is no Peak Fitness nearby, and that I needed to cancel. They said I had to send proof that I had moved (i.e lease agreement/utility bill) I thought fair enough.Then I am told it will take between 60 to 90 days to cancel. WTF! But hey I am just trying to cancel. I agreed. The guy Jamal at ABC said I have to send a registered letter w/ proof. I said well I am at a fax machine Can I fax it. He said sure. He said if there was any issue that I would be contacted and told what to do next. I said okay thanks for your help. I faxed the lease /letter. Here comes June. I am doing bills and realize there are charges on my credit card ( I had recently paid off) for May and June. I call ABC. They tell me that they never received the info. I said well I am sorry that mistakes happen. What can WE do to ix it. I am told nothing! I sent the lease again clearly stating when I moved in the apartment. January of 08. This is August and I am STILL dealing with this. I even offered to pay the extra month left on my membership. (Wouldn't have been canceled till April, membership should have ended in May anyways) Now they say I owe for a month to month deal that I was NEVER informed about. I am refusing to pay that. I haven't lived near those gyms in almost a year. I say to myself.. If ABC won't help Surely the guys at Peak will. they Know me and Know that I have moved. WRONG. Took nearly two weeks to get ahold of this guy named Brent at Robinhood I believe. I Finally got ahold of him on day 14 of calling on the 5th call. WORTHLESS..refused to give me a corporate number. i found a number on the BBB site and called it. The lady there "paris" is actually very helpful. She has even told me to fax it to her personally and she will give it to someone there. I am having that faxed today, and I have also written an email to a lady named Nicole Miller. I also sent a registered letter stating all this I have told you and more with the proof of my move. ABC keeps telling me that it will go to collections. I told them I didn't care. If I ever needed credit I would take proof of everything I am saying and nobody would count it against me. I am hoping that I am taken to court. If you look up Peak fitness /abc financial you will find nothing but complaints and lawsuits! DO NOT JOIN THIS GYM!

I totally agree! Please visit my blog on the matter:

http://shewillcomplain.blogspot.com/

Together, we can make them hear our complaints and maybe we can bring them down, the ###!

Peak Fitness is the worst buisness in the world, not jus gym in the world. I have unsucessfully tried to get out of a ontact with them for about a year and a half due to the run around they give in regards to written responses whish I did over the e-mail and there inability to update thier records. Resulting in them continuing to draft my account, not to mention the BS they said about 60 day cancelation notice policy. I Hate PEAK

Here is more info for people:

Corporate number: [protected]
Records department: [protected]

After all the BS I got these numbers. Peakfitness is a RIPOFF!

Completely agree, my boyfriend and I have been trying to get out of this contract with them for almost 2 years now. We realized early on that it was not the gym for us at all. But unlike any other gym that I have ever used; they are scam artists. It is impossible to get out of the contract, even after it has expired. If you read the fine print on the back, you will see that it says if you do not notify them in writing in the 23rd month, then you will be automatically re-enrolled. At this point you then have to give 60 days notice of cancellation. I have yet to meet anyone who has ever been happy with that establishment, but when I do mention their name, people cringe. We have learned our lesson and will never ever sign a gym membership contract again.

I agree with another poster, that the YMCA is the best place (of course I used to work there as a personal trainer so I am biased) also in NC a good gym is Planet Fitness, they don't have exercise classes, but they are the nicest people in the world, cheap and you can absolutely cancel at any time and they are completely understanding and the environment is nice to work out in.

My advice is to start writing them well in advance of your 23rd month and send by certified mail, so you have proof that you sent them notification of your intent to cancel. The letter does not have to be fancy, you could find a template online probably, just make sure you use dates and clearly state your intent to cancel membership and state that they no longer have the right to automatically draft your account. Then notify your bank that after the 24th month, they no longer have your permission to draft your account.

PEAK FITNESS is the worst place in the world. I hope everyone that goes there figures this place out and they go bankrupt and lose everything. I hate them, and I hate their service. They are the worst people to deal with and their financial company is a joke and should be fired by PEAK! I HOPE THEY GO UNDER and everyone loses their jobs.

Hate them.

I totally agree.
I was fast talked into signing a contract, as was my girlfriend. We were even told by the employee that we were saving money by signing up for a year but that we could cancel if we wanted-he didn't tell us that we only had three days! We have been cheated, lied to and and it sounds like many others have as well. They make it almost impossible to get a hold of anyone who can help. They'll refer you to their financial company who plays stupid and refers you back to the manager who tells you to e-mail the website and on and on and on!

We need to stop these criminals, why aren't they out of business yet?

Here's the e-mail of someone who finally contacted me, who was rude and completely useless as far as helping or even offering an explaination, he's already had to have his name on the news for a similar offense by the company to the one that I have experienced-

Marti Williams : mwilliams@peakfitnessclubs.com

and here's the corporate info for all any of you-

Fitness Management
P.O. Box 2220
Davidson, NC 28036

I also tried to cancel after 14 months of service when I moved out of town and got the run around from their financial group. I sent an e-mail to the corporate office but didn't receive a reply. I feel that they were deceptive and then make it impossible to cancel. I've tried to find their home address and am finding it difficult. I'm filing with the BBB but even that is hard without their corporate information. If you have, please advise.