Penguin Basements’s earns a 1.0-star rating from 5 reviews, showing that the majority of homeowners are dissatisfied with basement renovations.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
so I hired Penguin Basements to finish my basement and they're like 90% done but it's been over 2 months and they haven't replied to my
so I hired Penguin Basements to finish my basement and they're like 90% done but it's been over 2 months and they haven't replied to my emails about finishing the last 5 things. I need them to install the toilet, finish the plumbing, put on the final coat of paint, fix the stairs 'cause they messed them up, and install the hand rail. I also need them to do a final cleaning. They were supposed to do all this stuff during the week of August 9th but they still haven't done it. I've sent like 13 emails asking for an update on the schedule but they haven't replied to any of them. I've talked to the sales team, scheduler, and project manager but they either don't respond or pass me off to someone else who also doesn't respond. It's super frustrating and I just want my basement to be finished already.
Penguin Basements did our basement project (#****) in June this year
Penguin Basements did our basement project (#***) in June this year. We paid almost $60K, but the workmanship is really poor. We feel like our money is wasted. There are problems with the work, and we contacted the company multiple times, but no one has come to fix them. The owner never acknowledged our emails. The drywall was hung on bowed studs, which looks horrible, and we were told to try to hide it. The flooring has uneven areas that are easily felt when walking on them. The paint job is poorly done, and no re-touch ups were done even after being told that someone would come and fix the issue. There are areas where paint tape is left on the wall and painted over. Penguin damaged our living room walls while transporting materials to the basement and never offered to repaint or fix the dents in the walls.
I signed a contract with Penguin Basements on April 9th for a basement renovation
I signed a contract with Penguin Basements on April 9th for a basement renovation. They said they could finish the project in 2-3 weeks, even with the pandemic going on. But the work didn't start until June 14th. We've been asking for updates since July 28th, but they haven't responded in writing. On August 11th, they gave us a list of outstanding work and credits owed, but only the shower tiles and bar cabinets (without counter and sink) have been installed. We haven't received any credits yet. We've contacted them many times, and finally got a call back on September 20th. But the employee who called us didn't seem to know about the remaining work. They promised to follow up by noon on September 21st, but we haven't heard back. Nothing is scheduled right now, and many items are past due. The last thing they did was tile the shower.
Is Penguin Basements Legit?
Penguin Basements earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Penguin Basements. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Penguin Basements has claimed the domain name for penguinbasements.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Penguinbasements.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
The Penguin Basements website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Penguinbasements.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Penguin Basements, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- Penguin Basements protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Penguin Basements has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
We hired Penguin Basements to fix our basement
We hired Penguin Basements to fix our basement. Guy S. sold us the design and plans, and we agreed to pay $50,702.75. We chose Penguin because they seemed legit and we liked the design. We paid in full with post-dated cheques over 5 weeks. But the City of Oshawa building inspector didn't pass our basement because Penguin didn't get the proper inspection. Penguin went ahead and built it anyway. When the inspector finally came, he found issues with the windows, smoke/gas detector, and ceiling. We contacted Penguin many times, but they won't fix it. They're not honoring their signed documents. The project should've been done in July , but it's now almost February 2022 and we're still stuck.
Penguin Basements was supposed to finish my basement, but it's been over five weeks and they've only done a few hours of work
Penguin Basements was supposed to finish my basement, but it's been over five weeks and they've only done a few hours of work. They haven't given us any updates on why there are delays or when they'll finish. They took all our money ($56K) and now we have no way to make sure they finish the job properly or on time. Here's what's happened so far: they started framing on April 12th, but the first significant work wasn't done until April 27th. The drywall subcontractor came on May 13th, but he wouldn't use the drywall Penguin provided because it was cut into small pieces and damaged. On May 16th, the framing team finished an hour of work, even though the new window hadn't been installed yet. On May 24th, the plumbing inspector came and said Penguin had called him a week earlier, even though the plumbing had been done three weeks before. The inspector called the site supervisor and he said the concrete would be repoured "this week," but it wasn't. On May 27th, they cashed all the cheques, even the one reserved for substantial completion, even though they've only done 33% of the work.
Penguin Basements Reviews 0
If you represent Penguin Basements, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Penguin Basements
The team at Penguin Basements is made up of highly skilled and experienced professionals who are passionate about their work and dedicated to delivering exceptional results. They are committed to providing personalized services that meet the unique needs and preferences of each client. From the initial consultation to the final walk-through, the team works closely with clients to ensure that every detail is taken care of and that the finished product exceeds expectations.
Penguin Basements uses only the highest quality materials and the latest technology to ensure that every project is completed to the highest standards. The company offers a wide range of services, including basement finishing, basement renovation, basement waterproofing, and basement underpinning. Whether you are looking to create a home theatre, a home gym, a guest suite, or a playroom for your kids, Penguin Basements has the expertise and experience to bring your vision to life.
One of the things that sets Penguin Basements apart from other basement renovation companies is their commitment to transparency and honesty. They provide clients with detailed quotes that outline all the costs involved in the project, so there are no surprises or hidden fees. They also offer a lifetime warranty on all their work, giving clients peace of mind knowing that their investment is protected.
In summary, Penguin Basements is a trusted and reliable basement renovation company that has earned a reputation for delivering exceptional quality workmanship, outstanding customer service, and innovative design solutions. If you are looking to transform your basement into a beautiful and functional living space, Penguin Basements is the company to call.
Overview of Penguin Basements complaint handling
-
Penguin Basements Contacts
-
Penguin Basements phone numbers+1 (866) 262-8298+1 (866) 262-8298Click up if you have successfully reached Penguin Basements by calling +1 (866) 262-8298 phone number 0 0 users reported that they have successfully reached Penguin Basements by calling +1 (866) 262-8298 phone number Click down if you have unsuccessfully reached Penguin Basements by calling +1 (866) 262-8298 phone number 0 0 users reported that they have UNsuccessfully reached Penguin Basements by calling +1 (866) 262-8298 phone number
-
Penguin Basements address906 Magnetic Dr, North York, Ontario, M3J 2C4, Canada
-
Penguin Basements social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
- View all Penguin Basements contacts
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!