Peoples Gas
Reviews and Complaints

First off Peoples Gas is terrible, the customer *** is by far the worst. I have been trying to get my heat cut on at my nail salon since November 4th, and still nothing. I've been calling and emailing, sending over documents that they continue to say they haven't received. I'm being told one thing then told another and still no resolution. It seems that they only way they understood is if I used profanity, They scheduled for my services to be turned on the 30th this month but just received and email stating that my services won't be on until the 3rd. EVERYTHING IS JUST SICK I HATE PEOPLES GAS UNPROFESSIONAL.

A gas company that is unwilling or unable to switch on gas supply for an entire week from the request. There are people in far worse situations than ours (we just moved into a new place but have access to another place with heat and hot running water). We do have a baby and a toddler and were told it would be prioritized, but we just found our our prioritization request was denied. I can only imagine how many other requests they are denying, and the situations others are in. Typically we would call another gas company who would be happy with the additional business. But Peoples Gas have a monopoly, and clearly zero incentive to change their ways.

People's service is absolutely atrocious with customer support. Their wait times are so ridiculously long and their customer service reps are the worst you can encounter. It's clear they aim to end calls quickly with minimal effort. The company is subpar, as are its employees. Its business model is flawed and needs a complete overhaul. All employees, particularly upper management, should be replaced. It's surprising this company remains operational. I'd switch to any competent competitor immediately. People's service.

I have been trying to get in contact with someone who can help me start service at the apartment I am moving into this weekend. I have called every day for 3 days. I finally get in contact with someone today and they were informed by their managers to tell customers to call back in 2 hours. I wait the 2 hours and now the entire system will not take calls except for emergency gas lines. How about this for an emergency? No gas in my apartment until 3/3. We submitted the online request because we had no other options and the earliest time to set up service is on a Wednesday? We submitted the online request on 2/24, so a week from the initial request? How is this even remotely acceptable? And to have your reps tell me to call back in 2 hours? There is not a single person available to simply turn on a gas meter?

I called to cancel my service due to moving and was informed of a pending credit. I was expecting a refund in the mail since my balance had been zero for months. When I moved, I called again to ensure my account was settled and the power was off. I was reminded of my credit. After a month and a half without receiving my check, I called, and the representative mentioned a credit of $140 and some change, but my check hadn't been sent. Confused about the missing amount, I pressed for answers. The representative's explanations, involving taxes and infrastructure fees, varied, which was frustrating, especially since I never used gas. I'm at a loss about how to address this and whom to contact for assistance.

People's Gas has been billing me for an apartment moved out of in March . I called when I moved to have the gas shut off and the account closed. I thought it was completed, since when looking at the account online there was no amount due, no billing info, and even said there were not active accounts. But some how they have still billed me every month since. I've called multiple times trying to get them to stop and refund the money but I can't even get them to turn the gas off! They want to charge me to have someone turn off gas that I'm not using so they will stop stealing money from me. Talk about extortion! I've literally had to close that bank account to stop them from continuing to charge me. At this point I don't even care about getting my darn money back, I don't want them to ruin my credit with false claims that I'm not paying bills.

People's *** has to be the biggest scam company ever. The way they conduct their business is unbelievable. They had failed to inform me that my meter was not being read for over a year. This wretched company only decided to tell me a month ago. Now I am being forced to not only keep paying my monthly *** on top of the *** from the previous year. Despite having paid my *** on time every month since the service was started 01. One of the 12 different customer *** reps even confirmed that no one attempted to reach out in that time. I asked her, "how can this company hold me responsible for this" She refused to answer. I now feel taken advantage of and I have no idea how I can get out of this situation. I am out of options. I get automated email responses days later when I do reach out. How can a company still be operational after countless of horrible experiences. This is unfair treatment for the customer. This company should be investigated and shut down. Also if there was an option to leave no stars, I would have selected that option.

My name Elanders People's Gas turned off our gas on Wednesday. The tennant below set up there new account in January but gave them our apt number on accident. That stopped our automatic debit set up when she moved People's Gas turned off our gas. When we called they were not helpful would not tell me when someone would come out see me,nothing. I told them we were cold the kids were hungry and we could not go anywhere because of quarantine. I asked them to please help for over 3 hours. All they did was belittle me and tell me it was my fault I didn't see the debits stop and the fact they didn't send us a bill. I contacted our local 311 and my Alderman in the 40th ward. I was told initially the eearliest date was December 16th. After calls from our local 311 contact they moved the date to Saturday Dec12th. I have a 11 and 13 and wife is *** teacher and we never missed a bill. So to top it off they want to bill us for the whole year we weren't on the account. The whole point on auto debit was to pay on a budget rather than have to pay a lump sum. This has been a nightmare

Echoing what others have said. Shut off our gas line without any notice or warning today. After discovering there was no way to even find a *** we could pay nor a way to restart service online, an hour of calling and having their automated message hang up because of "greater than normal call volume" and an hour and a half on hold (Their automated message said it would be 20 minutes) we discovered two things:1. The gas had been shut off for an inspection that they could not perform because neither we nor the building owner received any warning or communication.2. Our account had been deactivated without our knowledge (A status which their web portal does not display).Amazing they can turn off our only source of heat the first below freezing night of the year without written, electronic, or posted notice to a single related party. They said they would send someone out to reconnect our gas 4 days from now, and could maybe figure out an earlier time when they call as back tomorrow.Their tech's only perform work from 8am to 4pm, not holding my breath for expediency. I am so utterly disappointed. Monopoly breeds incompetence. I hope our pipes don't freeze.

I recently contacted the utility company to resolve a disconnection issue and they have been completely and totally inept at helping to resolve the situation. Our service was disconnected late on a Monday of a holiday weekend without notice and despite contacting their offices several times to confirm bills being paid and current, they have told me it will be up to 10 days to be able to schedule an appointment to restore service. Again, the bill is paid and they still shut off service! Their customer service representatives have refused to help find a solution and now we are without natural gas service for the foreseeable future because of their ineptitude. I have kids and this is going to quickly become a dangerous living situation without access to warm water and cooking gas. This is complete and total negligence on the part of the utility company and it is a shame that they are the only available option for natural gas service in the city of Chicago because I absolutely would look elsewhere for these services if I could. I hope this gets read and that the situation can get rectified quickly because I will not hesitate to raise this to local government to find a solution.

The most terrible experience I've ever had with any utility provider in all these years. I only used their services for 1 month and within that time I knew I do not want to have anything to do with this stupid company. I called them in the second week of service and asked them to close the account out and that I 'do not' need service starting next month and for some weird reason their stupid customer agent did not put that request in. Next, in the day and age of technology their f*** website does not work. Since the time I started my account with them I was never able to login to my account their website. They always said it's not working and made some dumb excuse to counter that. The next month, I call them to ask them for a *** because these idiots never sent it through and that's when the next customer *** agents tells me the account has never been closed out. So had I not called them, they would still be charging me for it. I don't understand how these guys are still allowed to function as a business. They should be closed down for cheating customers. I hope the absolute worst for this business and that whoever is running this s*** facade will literally one day deal with situations far worse than what you put your customers in. Utter nonsense!

I've never encountered a utilities company that is so unwilling to help. The customer *** model is nonexistent. You can ask the same question to 4 different representatives and get completely different answers. If you are going to call customer ***, be prepared to wait hours before you actually speak to someone. On several occasions, I've called, been put on hold, been disconnected from them hanging up, called back, waited again, only for the same thing to happen. Usually after the 3rd time, you can finally get a hold of someone. There are very few, but existent times where someone is actually able to help and answer your questions. If you are lucky enough to have someone like this help, be grateful. Trying to get service started is so stressful and difficult. We called at least a week before needing service and I was told 3 different dates and times. I called back trying to get clarification and was told it could be expedited. I was told this twice and asked if there was a note on the account that some one had said this. There wasn't. Being told anything can or will be expedited is a lie they tell you so you feel heard. It doesn't mean anything. When I tried setting up an account, the representative on the phone said I needed to "send a selfie of myself holding my drivers license and picture of my social security card" to an email address. What? Who would feel comfortable sending out that information into cyber space where anyone could intercept that unprotected information. Why would this be advised for anyone to do? Trying to call about your *** is another waste of time. I called just to ask what a certain charge is and the only answer I got from the first person was "We cannot adjust it. It cannot be removed." I never asked for anything to be changed, just asking for a simple explanation of what I was looking at, how to read the ***, and what factors can cause the charge to fluctuate. The second person was able to give a little more information, but ultimately, the question could not be answered for what the charge is. Where I live, I have no other choices for a gas provider. They have a monopoly on this area and unfortunately can act however they want, charge whatever they want, unafraid of loosing business. If there were any other options, I would go with them.

I am writing this review while currently on hold with People's Gas. I am an owner of a multi-family home in which I reside with my spouse and children. When we purchased the home we informed People's Gas of our ownership and how the accounts needed to be switched over to us. Fast forward 3 years and we are contacted by People's Gas regarding a meter that has not had usage since our ownership of the building. People's Gas asked if they could if this could be turned off. We asked if the bill needed to be in our name and we were told that there was no bill associated and no usage so no need to put it in our name. This was done in March . Today , August 28, Peoples' Gas has come to fix the issue. Before the gas was shut off I asked if it is not in use. I was told it was not. I asked if it needs to be put into our name and I was told that the gas line is not in use, there is no associated bill but if there is an issue just give a call and it can be turned back on. Two hours later I discover that I have no hot water. We call People's Gas and are told that they'll be happy to come out and take care of the issue. Now it's after 9, we have been in an ongoing argument with the employees about how the service can not be turned back on and how they are not responsible for the miscommunication of us requesting a gas meter shut off. This was not requested by us, We have multiple calls into People's Gas asking about billing issues and this meter over the last 5 months. People's gas has records of these calls but apparently no notes regarding the content. Now they are also saying that because of these issue and the unpaid charges we may not qualify to have the service restored. I'm completely annoyed an angered by this situation. We were told that if we had informed them that we are the home owners then we could have been told about the unpaid charges on the account. But numerous times we have asked about any issues with charges. We have had meter readers into the home to check on these meters with no issue. So now I have no hot water during a pandemic. My tenants are 65+. My son is immune compromised. My wife is a healthcare provider. On top of all of this People's Gas has continued to let people fraudulently open accounts under our names. We have been in and out of disputes for the past 3 years for addresses all over the metro area. People's Gas is also apparently not responsible for this either. People's Gas provides an essential service. They also have the ability to do what ever they want because there isn't another option. And they abuse this power.

Back story related to complaint: I use to live on the 2nd floor of my residence with my sister and so naturally we split bills. A few years ago I moved to the 1st floor of the same residence but left the gas in my name upstairs and opened another on the 1st floor. Complaint: Theres so much I could complain about this company but I'm just going to stick to the most recent one. About a year and a half ago my sister had the gas bill opened in her finances name so I shut off the one in my name. At that time I told the representative I would also like to remove her as a person allowed to receive and access information related to my account. They inform me that they did and I even went online to make sure the only contact information was my email and phone number. Everything seem fine until March 4 when I received an email from my sister of my gas bill that was sent to her. I immediately emailed peoples gas with the email my sister sent asking them why was my bill sent to her. They gave me the run around for about 3-4 emails asking to provide address, s.s.n., account number, the question again, then asked how I knew she got the email and how I knew this person. Accused her of stealing my account information to login into my account to get the bill which I pointed out the email she forward me was from people's gas and not from my account so that theory was wrong. I asked them how they did not know they sent her that email and how can I be sure they didn't send it to someone else as well. They again said they didn't send her anything and she must of gotten it from logging into my account. I then reply with all the information needed plus a screen shot of the email and I point out how the sender was from people's gas and recipient was a person not authorized on my account. They then claim that she must have logged into my account using her email, which is why she got the bill. But that also made no sense because there is only one email attached to my account which I also showed them with a screen shot of my account information. They choose to ignore that email. I also pointed out I needed to authorize over the phone who is allowed to received and obtain information relating to my gas account, which I never received or authorized. They in turn insisted my sister made an account with my gas information and must have my social and that's why she's getting information. Which also makes no sense because if she secretly stole my information to access my account then why tell me? Wouldn't she want to keep that a secret considering it's against the law to steal someones social. And the better question here is why don't they know who they are sending emails to. They should be able to see how many emails are sent out regarding each bill. Most importantly the account holder should be able to see all the email recipients of their account. If emails are being sent to multiple emails addresses regarding bills and other personal financial information the account holder should be the first to know.

My experience with People's gas has been horrendous (to say the least).I called a few weeks in advance and made an appointment to have my gas turned on in my apartment. The date of the appointment rolls around and I sat there for the 4-hour time slot waiting. *** showed up. I finally get a call from ***. They stated that worker is going to be at least an hour to an hour and a half late. I was unable to stay for that long because I had prior obligations and sat at home for 4 hours waiting for them. Despite this, I figured "things happen" and just asked for them to come the following morning, They were unable to come the following day and told me that they would come two days later anytime from 8am to 4pm. I have two issues with this: 1) If they were unable to complete my appointment, I should have been prioritized and had my service the next morning 2) They should not make me wait for 8 *** for someone to show up. I now had to cancel all of my plans and sit at home the entire day (for context, my family member with a truck was supposed to get furniture and other household necessities for my apartment and now I could not pick it up). I called their customer support and, after a lengthy discussion, had my setup fee waived. I was fine with this and felt it was fair.The second appointment rolls around. I sit in my apartment all day. *** shows up. I called and asked where the worker was and they said "Hmm, I think they called you and you didn't pick up". I checked my call log and there was no call. I confirmed the phone number and they had the correct phone number. I confirmed the address and they had the correct address. I doubt that anyone showed up. Regardless if they were unable to reach me via phone (which they definitely did not call), they should have walked up to my door and pressed my buzzer with my name on it. My mother and I were in the apartment all day with the windows open and we are on the first floor by the door, so we would have seen them. At this point, I was frustrated but willing to just have the appointment rescheduled. I asked to reschedule a THIRD appointment and figured I would just deal with it. Now, they tell me that the next appointment was in 6 DAYS. This is a total of 8 DAYS after my original appointment that I made weeks in advance.I am normally a calm and accommodating person as I am introverted and non-confrontational. I was now annoyed and asked if they were going to prioritize it and/or compensate me (i.e. *** credit). They refused and essentially told me to deal with it and get over it. So essentially, their workers neglected to show up to the appointments and complete the job. Since they are the only gas provider in the area, I have to sit here and deal with it. There is no compensation for me despite having to wait over a week for gas and not being able to *** food for myself (so now I have to eat out/order food).I was extremely frustrated and apologized to the customer service representative because I was upset and I knew it wasn't directly her fault. I continued to voice my concerns and the customer service rep, although calm, did not provide any solutions.I think this situation is absolutely horrible. This gas company gets to do whatever they want to whoever they want. They have no one regulating them because they have monopolized the area. This leaves citizens to be forced into business with them and forces them to sit there and take whatever the business throws at them. It's not like they are a television provider, they provide a utility required for everyday functions. It's not like I'm missing a *** show, I'm missing the opportunity to prepare food and eat. Luckily, I can order out, but I can not believe that this is the way they treat their customers when many citizens rely on *** for their heating during harsh ***.Overall, I am just more frustrated that nothing will be done. Now I have the third appointment and will have to sit for a few more days without the means to ***. I am worried about whether or not they are going to show up to this appointment. If they don't show up to this next one, I have to just sit around and wait again because there is no other option and no one on my side. They genuinely just do not care about their customers because they don't have to. They can't lose customers due to the way they treat them because there is nowhere left to turn. It's horrible and disappointing.

My Spouse and i recently purchased a property were we submitted a move of service request to the new location. An email was generated on Feb 18 with a date and time Feb 24, 2022 8am - 12pm for service to be turned on. Services was turned off at the old property March 3, 2022 and a scheduled service delivery was suppose to happen Feb 24,2022 with a no show. In the email generated on Feb 18, 2022, it stated that if any information was required an additional message would be sent which no additional was sent. Since no service delivery happen it was assumed that the service transfer was successful, only to have services interrupted April 7, 2022 without notice of termination sent. There have been serval calls to people gas highlighting the situation. I was meet with there is a outstanding *** which was never brought at my formal property, which i was happy to resolve by paying. No admitting that the was fault on their own end and how to remedy this situation. After explaining that i have an infant and senior at my property visiting i was met with some document have to verified. I have had gas services since *** and my SSN still remain the same. This is what is holding up services on their own end, even though i followed all the right process to transfer service. Peoples Gas has a broken process and customers have to suffer for their short coming. Now their were some great customer *** rep but with a broken policy and process they were unable to help resolve the solution. I am requesting this process fixed and my services turned back on and not have to wait for a 2 week period to get services.

People's gas took $15,000 out of my bank account after I paid a $150.00 bill. Upon calling their customer service, I was informed there was nothing that could be done until 14 days from Monday 30, 2020. If anything would be done. I am a government employee with good credit and no payment issues with People's gas. I reside in a residential home and I have never had a 15,000 dollar bill. The logic of a household owing a monthly bill of 15,000 is insane. Subsequently, I am in an overdraft situation with my bank during a national crisis. I cannot care for my elderly blind mother because I owe the bank over 10,000 dollars and i have outstanding bills that will cause more overdraft fees. This issue is causing a tremendous stress on my life as I cannot buy food, medicine nor can i pay my mortgage. I am trapped in a limbo..People's gas took $15,000 out of my bank account after I paid a $150.00 bill. Upon calling their customer service, I was informed there was nothing that could be done until 14 days from Monday 30, 2020. If anything would be done. I am a government employee with good credit and no payment issues with People's gas. I reside in a residential home and I have never had a 15,000 dollar bill. The logic of a household owing a monthly bill of 15,000 is insane. Subsequently, I am in an overdraft situation with my bank during a national crisis. I cannot care for my elderly blind mother because I owe the bank over 10,000 dollars and I have outstanding bills that will cause more overdraft fees and debt. This issue is causing a tremendous stress on my life as I cannot buy food, medicine nor can I pay my mortgage during a national crisis. I am trapped in a limbo with possible contamination, I could get sick at anytime.

I have an account with people gas, but for the past 5-6 months they have not read my meter. Then they a cancellation notice for ***. So I told them that cannot be the right *** because that has not been my usage. They were just sending me some varied rates every month. SO they came out and read the meter but I could not afford the full amount. I asked for a payment plan and they asked for *** up front, but that is almost 75% of my *** as it is to even sent up the payment plan. I cannot do that, I then asked if I could pay them *** a month in addition to whatever my *** would be for that month. They denied me. They refused so they came and cut off my power. So I ran all over the place to get the money and paid them *** the 4th of March. It did not post right away because i set it up with my bank routing number. Then they advised me i could make a payment that could post right away, I maid a payment 200.00, 1500.00, 850.00. Total *** So, I made 4 payments in total. I should now have a credit. They were supposed to come by this morning and turn on my power but have not . It si my business it is important to me. I was in the building and waiting and called at 9am when no one had come by. They said someone had been by and no one was there and they had called me, This is untrue, I have been here since early this morning and there are no records of any calls. I then asked what number they called, And he said there was no number in the system. So how is that possible. So now they cannot come out until the 16th at the earliest and cant guarantee that. They sent out wrong bills and now arnt connecting my services now that I have over paid them. I am a small new business with customers and employees this is totally impossible.

I believe there is an issue with my old building meters, old piping that needs replacement AND peoples gas is charging me higher pricing because my building has 2 units - one unit turned off and vacant. So, to make up for their loses, I have had an increase of 79% per therm in my unit. (compared December to December billing/therms used and total billing). I called the general number 8 times: NO RETURN CALL *** 5 times I was on hold for 45 mins/no live answer.*** 3 times I opted for a callback - no call back.I have replaced all windows in the building by summer 2021, plastic on all windows, lowered the thermostat 10 degrees from 2020 from *** to ***. I had an assessment done by peoples gas - they sent a COMED person who assessed my *** should be lower, he sent out a Peoples Gas person who assessed my *** should be lower, and had me call customer *** while he was here (I called to request a call back and called again and sat on hold for 30 mins. No answer). I emailed cust serv to request a call. He called and requested a supervisor to call me. I received 1 call while I was driving last Wednesday. I called back the supervisor line - last Thursday. The message says they will return the call in 24 hours. It is now Monday...no return call.I called again today and requested a supervisor. I'm a data analyst: I compared THERMS used last DECEMBER and THERMS used DECEMBER Determined COST PER THERM for each YEAR = a 79% increase from 2020 to 2021 NOTE: 2020 Unit 1 was occupied, 2021 it is not occupied.I believe they increased to make up for lost revenue. I would like help fixing this to a more reasonable pricing. I'm freezing right now, wearing sweaters to bed with 2 comforters. I need to turn on unit 1 - but can't afford it.Thank you

I opened a utility account for my apartment in November , we received one gas bill which was our first and it was already supposedly past due. We paid our bill as soon as received and that was the last bill we received from the utility company. One day at our apartment, we had a notice on our door stating the gas would be shut off for the entire building as if everyone was behind on payments and since then, we didn't receive any bills, which I thought was related to that notice. I used the app on my phone and checked my account online for bills since we were not getting paper ones. My app always showed my account was up to date with no outstanding charges. Later, a utility worker came to disconnect our gas, which confused us. I showed him my app indicating everything was current with no debt. I called the company to learn that my account was closed without any notice because someone else used the address linked to my account, leading to its closure. My account has been reopened, but now I'm required to pay for all the months we didn't receive bills, which seems unfair as I was never informed of the closure. Now I'm faced with a large gas bill and when I contacted Peoples Gas for an explanation, they provided none. Their lack of empathy and consideration, especially during these difficult economic times and the pandemic, is highly unprofessional for a major company. It's disheartening that they show no concern for their customers. I want to give the lowest rating possible and ensure everyone is aware of their business practices.

The gas company (PEOPELS GAS OR PG) shut off gas to the entire 8 unit building yesterday without notification to the tenants. We have elderly with health issues, and children+an infant living here! It is BEFORE the March 31st timeframe for lawful disconnection. NO HEAT, NO HOT WATER, NO GAS TO *** FOOD! We are suffering and we need the company to turn the gas on NOW. PG has a responsibility to provide proper notification to customers. A matter as GRAVE AS FREEZING PEOPLE OVERNIGHT in winter should constitute for someone placing some kind of effort to not proceed to shutting off the gas for an entire 8 unit fully-occupied building. I had the windows open yesterday and NO ONE yelled out that they were from the gas company nor did anyone knock. PG placed an orange letter-sized alert on the front door that has a phone number to call to have gas restored that DOES NOT WORK. The number is ***. It rings and immediately hangs up. I made calls to other phone numbers and PG claims we are being prioritized but we have not had gas for 19 hours.I am up to date on my *** and deserve the least amount of courtesy to something that is disrupting my life. My account number is ***. I have been treated unfairly as a customer and would like compensation of a credit for the amount of a disconnection fee they would charge me to restore service plus $22.74 that I had to spend at Portillos due to my inability to *** last night to feed my family. PG said the restoration fee is $101.75.My landlord, had an appointment window yesterday between the hours of 8am-12pm to grant *** to the meters. They did not how up and she was not able to get anything resolved over the phone to have gas restored yesterday. It is the gas companys inadequate action and incompetence to provide decent customer *** to its long-time customers that merits compensation.

We have called numerous times to have our gas reconnected at our property. Somehow a miscommunication happened while we were away and in the middle of winter Peoples Gas came out and disconnected the gas completely at the main. We did not receive any contact from them or any emails or mail to sort out this issue which we were not even aware of. We came back and called and asked for them to turn the gas back on. The customer service rep said ok no problem. March 28. On April 3rd I called to check on the status and they told me they need to get a permit from the city and they will expedite it. Ok, no problem expedite it and let me know. Next week they send me a bill of 200 dollars claiming that's what I owe for using the gas before they disconnected it. Ok, no problem outstanding balance I gladly paid and assumed that would resolve the issue. Since then no one has given us a time frame for when the gas will be back on. They keep telling me that they are waiting on the city for a permit. I have to keep calling them and asking about it and every time its a different reason or that they expedited the permit just yesterday 4/20. I don't even know what to think anymore. The whole time we do not have gas or hot water. On top of all of this, we have no other provider to go with. I have never missed a bill in my life and have been with Peoples Gas my whole life. I'm not even asking them to give me a credit all I'm asking is for them to turn on the gas. They need to go and request a permit from the city I cannot do that. They are the ones who need to expedite it and contact the city. I should not even have to do this or take it this far, I really should not have to. They know they are the only source of gas for the city and that we have no heat and no hot water in the house. Unbelievable. But it seems I have to, what other choice do I have? We have been without heat and hot water for a month.

So my gas was turned off last Wednesday , I had a ceda application pending which was approve and payment sent to them around the 5/5 or 5/6 , I then called in to get a emergency reconnection due to medical issues in my resident , I was basically discriminated again , they informed me that since payment was on behalf of ceda , which is for low income family , I could not request a emergency reconnection due to medical reasons , even if I have documentation that suppose to be acceptable , so to me that sounds like discrimination against low income families , all calls was records and notated , I then went into asking a question if payment wasnt from ceda which is a low income assistance program and I had documentation for medical reasons for reconnection would a order be put in and she then went to azure me with a yes and as of right now they are informing me I had a appointment on tha 11th but I they cant assist me father so Im informing u and then Im going to try to obtain a lawyer because Im confuse on no matter where payment came from if u have medical documentation that say wateva u shouldnt be denied emergency contact just because u are low income and an assistance program help u pay your *** Here some information that I obtained to assist u in this issue Razel *** 1st rep that I filed complaint with supervisor , gave me wrong info and lied and said a order would be put in and documents not require , and more but there in a complaint on file filled out by *** , 1st convo- 10:30am 05/06 2nd convo - 5pm Company policies - all conversations was with supervisor Medical certificate or any situation with a ceda payment u have no matter wait that next appointment date - Expedition lead - *** - your Supervisor- *** , *** informed me of this information Calls need to be pulled and notes gone over cause I will be trying to seek legal assistance on this discrimination

I was charged $464.97 by Peoples Gas for providing gas for my rented apartment for the period of 01/17/22 to 02/21/22: Account number redacted. I was charged $34.03 for customer charge, $79.02 for distribution charge, $235.03 for gas charge, $49.12 for other charges and $42.87 for taxes, totaling $464.97. This was my first month with Peoples Gas, as previous rentals included gas in the rent. My husband and I live in an apartment of undisclosed size, and the bill was unexpectedly high. I contacted the company on Feb 24th for a meter review; they replied but ultimately stated that due to the Itron meter's accuracy, no inspection was needed. A phone call on Feb 25th yielded the same response. They declined to provide a formal meter report. A manager called to explain the charges but refused an inspection or report. They mentioned a recent tripling of gas prices, which I haven't observed in neighbors' bills. No security or meter inspection has been provided since account setup. The following period's bill was $160.

On October 30 I moved from state of CA to IL and started my gas service with Peoples gas. After first few bills I noticed that meter information doesn't match actual reader. When I contacted customer service I was told that is just estimated reading based on pervious months/years of usage. I also was told that my meter will soon be updated to automatic meter what will transit date of actual usage. I also was told that once meters are replaced the date of actual usage from my old meter will be collected and adjustment provided to my bill. Meter was not replaced until Sept 30 2020. Through Summer months (May through October 2)I have not used my furnace fro heating purpose, however I was still receiving very similar bills to the ones I got throughout colder months were furnace was running everyday, so I contacted customer service and was told to wait for meter replacement, allow 1-2 billing cycles for calculation of actual usage and set up payment plan once its all done. After two billing cycles I contacted customer service on few occasion asking for updates . I was told that my request will be sent to billing department for review and wait for call back. Unfortunately I never received the call back what was promised also each time rep advised me that there is no issue with my bill. I asked for two things: explanation why I was charged in Summer month such I high gas price if my usage drastically dropped and I asked for my old meter data. Specifically reading from the date when I start service (10.30.19) to the date when it was replaced (9.30.20).I advised that would be the east way to calculate the gas units I actually used. Also I wanted to validate my concerns regards to my first complaint, which was that the meter was read incorrectly. Finally I escalated my claim and was told that there is no issue with my bill and charges based on estimate are correct and the information regards to actual usage are unavailable and unimportant

My husband and I moved in June . On our scheduled start service date a peoples gas representative met with my husband outside to check our meter and then came inside our condo to ensure the gas was working properly. We have had gas in our unit ever since. We were never notified of any issues. I have had an account with Peoples Gas since 2013 and have been set up with auto billing since that time. In January 2022, I realized money had not been coming out of our account for the gas ***. I called Peoples Gas x2 and was told my account was active. Both times I waited on hold to speak with a customer *** rep and was redirected to make an online inquiry for more information - which I did. I explained I had not been billed for gas since service was initiated in June . I was encouraged to log on to my account for more information with no resolution to the issue. I have received no mail, email, or telephone communication from Peoples Gas. I heard nothing back re: my inquiries about why we werent receiving bills.Yesterday morning, Monday 3/21, our gas was terminated by Peoples Gas with a notice of termination attached to our mailbox. We received no previous notices like this. Both my husband and I have called Peoples Gas multiple times in the past 24 hours to resolve the issue , pay a *** (that we asked to receive nearly 2 months ago), and get our service reconnected. I was promised a call from a supervisor today which I have not received. We were told the earliest our gas could be restarted was 5 days later, the afternoon of Friday 3/24. I have made 3 attempts to speak with Peoples Gas today - each time on hold for > 1 before the call disconnected without speaking with someone who could help. I am currently still on hold after being told I would only have to wait 5 min (photo attached). I am pregnant and it is going to be in the 30s F this week and we have no hot water, no heat, and no gas to ***. Wed like this resolved immediately.

Sometime in August, I received a letter from Peoples Gas with a request to contact them and schedule an appointment with them and give an access to a technician to fix a meter that I was told is not working right. I was unaware that the meter wasn't working as I was being charged monthly bills anyway and always paying them on time. After the meter was replaced, I received an additional bill in the amount of $400.98. I contacted them and requested an explanation. I was told that a supervisor would call back. Nobody did. I called again. I was told, someone called on Sept. 10th but was unable to reach me or leave a voicemail. I had NO record of ANY missed phone calls that day. Also, my voice mail is working fine. I requested another call. I was told, that a supervisor would call me in within 2 business days. As a back up, I gave my husband's number as well. Yesterday was the end of the 2nd business day... Nobody contacted neither of us. The due date of the $400.98 bill is on Sept. 26th. Which is coming up in just 5 days... We disagree with the charges. How could we possibly charged for the time the meter wasn't working right? Even if it was only an estimate, I asked specifically when we had an account established upon moving in here in October that I want an ACTUAL reading, not estimated one. For the EXACT reason to prevent such situations from happening. We are budgeting our household spendings, and receiving monthly gas bills averaging $60 a month, we though that we're "doing it right". Have the charges been higher, we would have made some household adjustments. We would have been more efficient in cooking time or turn the thermostat even lower during the winter. (We have gas for cooking and heating only). For how long was the meter broken...? What if it happens again...? What if the back charges were $4000? Doesn't part of the monthly bill include customer charges that cover properly working equipment that WAS NOT working right? How is this OUR fault...?

Over the past year, I have spoken to countless representatives over the phone regarding my father's two gas accounts for his building and garage. I am his financial power of attorney. There have been constant issues with appointment attendance by employees and an ongoing billing issue that has yet to be resolved. I did at one point speak to a corporate representative in May . I explained that there was no one living in the units and that the heat has been off since February due to a pipe burst from the cold, stopping gas circulation and boiler function. She insisted that the billing was correct. We have continued to receive fluctuating bills from the past year to the present. This is disturbing as both accounts for the main building and rear garage building have inoperative boilers because the water has been shut off, preventing any gas-induced heating. To prove that nothing has been working since February , I have an insurance claim filed due to the incident. I called again 1-2 months ago and was told about a basic fee for gas services regardless of usage. (Calls are recorded, so please refer to the call for this account). This led us to request the gas be shut off for both units, yet the main account remains active. My father called last week and struggled as he didn't receive a call from the company about their arrival, and they seemed unsure about the shutoff process but claimed to have completed the job. While we no longer have access to the online account for the rear building, I am confident that the billing history from March through April 2022 can be provided.

Hi, I was incorrectly advised last year by peoples gas rep during a call that I could put my account on hold for 2 months while I was sent out of state on temporary duty travel. I called and scheduled the temporary hold on my account for *** of 2021. When I returned home at the end of June, I incorrectly assumed that I was on automatic *** pay. In Dec/Jan of *** that he had received my bills from ***. I called Peoples gas and they sent me the *** in January 2022 for over $300 which they said was the corrected *** for the total amount that was owed since my return. Since Jan, I have been getting my regular monthly bills and paying them monthly. This month, I received a *** which included a new account. A new account had been made for me for a reason that is unknown to me. In addition, that new account include billing from May through January 2022 (which as I stated previously, the January *** of over $300 was the corrected *** that I had previously paid in January 2022 that included the totals for what I owed up until that date. I will attach that ***. Please note the customer charge of ***. This month, I got a $560 *** on this new account that was created for me (the actual *** for July 2022 was just supposed to be $66.16). I have been on three 45 minute phone calls so far to try to resolve this issue. Each time, the person helping me gets their supervisor who also does not understand my billing. They say someone will call me back. The person that calls me back also gets confused when they try to understand my *** knows why a new account was made for me. I have wasted too much time on this issue and would like it to be corrected. Not to mention the hours that I spent on the phone 2 years ago when I discovered that I had been paying my *** for a *** corrected my meter number and not my *** so I ended up stuck with my *** and not billed according to my usage.

On 7/12/22, I contacted Peoples Gas to arrange services with start date on 8/1/22. I was instructed by the agent at Peoples Gas to email *** two forms of my ID and a copy of my lease as I am a new customer and a new resident of ***, . This is the email I sent with a copy of my lease and state ID and birth certificate: Hello,RE: Account Number: ***. I spoke with representative *** today at *** who informed me to email you to provide proof of Identification/ residency for my new address in order to start gas service at *** on August 1, 2022. I attached two forms of ID: birth certificate and state ID. I also included a copy of my new lease. Please advise if you need any additional information.Thank you,*** On August 6, 2022, I received a *** for account # *** for start *** on 7/12/22 and it was listed as a final ***. On August 6, 2022 at 11:46AM, I contacted Peoples Gas to share concerns that service was started on 7/12/22 and not 8/1/22 as requested. Additionally this was a final ***. The representative confirmed that this was an error on their part and additionally shared that Peoples Gas had created two accounts for me and closed both ([protected]-00002 and [protected]-00001) as well as billed me approximately 19 days of the prior tenants use. Representative shared a work order would be created and I would be contacted in *** hours. I have not since been contacted by Peoples Gas. I have contacted Peoples Gas two times and work order is still pending. Today (8/13/22), I was informed by representative *** that a third party is investigating this report and I would be charged for this investigation. Seeking to not be charged for an investigation as I clearly communicated with Peoples Gas to have service started on 8/1/22 via email (I have a copy of email) with a copy of lease. and only pay for services after 8/1/22.