Pet Supermarket
Reviews and Complaints

I got two bags of dog food, but they were both split open, and the food spilled into the delivery bags. Surprisingly, the grey bags were not damaged, so it must have happened during packing. This company is a complete joke.

Order Ref PS*** was placed on April 1st, and my order was delivered. I decided to set up a monthly repeat order for the convenience. However, for an entire week, Pet Supermarket kept changing my delivery date every day without giving me a clear reason why they couldn't fulfill my order. This was quite frustrating and disappointing. I won't be shopping with them again, and I can't recommend them to others.

I highly recommend checking out the reviews on Google before making a purchase from Pet Supermarket. Let me tell you, my experience was far from satisfactory. Firstly, the delivery was a whopping 3 days late, which is already a major inconvenience. But that's not all, folks! When I finally received my package, I was shocked to find that the food inside was not only fully opened, but also old and stale. To make matters worse, the bag was more than half empty, and they had the audacity to tape it shut! Can you believe it? This is my first time ever leaving a negative review, and let me tell you, it's well-deserved. This store's actions are simply outrageous and unbelievably disgusting.

I recently placed an order for dog food on Pet Supermarket's website, spending around £60. According to their website, the order was supposed to be dispatched on the same day. However, it has been a whopping 7 days now, and I still haven't received my order or even an email notifying me about any potential delays. Frustrated, I decided to give them a call multiple times, but to my dismay, there was no answer at all. It's quite disheartening to see that many of the reviews online seem to be fake, and the genuine ones echo the same story of customers not receiving their items and being charged for nothing. It's as if the company never bothers to pick up the phone and address these issues. My personal experience aligns perfectly with these negative reviews, so I urge you not to believe the claims they make about their service.

I recently bought my rats and mice from Pet Supermarket. They are the only pet store that sells the size I need. On January 14th, I purchased a mouse for my female ball python morph. Unfortunately, on the 16th, I found her dead in her tank. I immediately called the store to report the incident, but they argued with me and told me to contact corporate. So, I did as they suggested and waited to hear back. However, despite putting in a report, they never bothered to call me back. It seems like they don't take my pet's life seriously. I absolutely despise Pet Supermarket, and I personally know several people whose pets have also died under their care. It's disheartening to see that they do nothing to address these issues.

I recently bought some cat food and kitten biscuits from Pet Supermarket on the 27th October. According to their website, I was supposed to receive my order within 7 working days, which would have been on the 5th November (that's just under another week ago now). However, it's been quite a while and I still haven't received my items.

I decided to reach out to them on the 8th November (which was a Friday). I received an automatic response at 15:54pm saying that they would try to get back to me within 24 hours. Now, according to my calculations, that should have been on Saturday at 15:54pm. However, it's been a few days and I still haven't heard anything from them. On top of that, my goods have not been received either.

To be honest, this is my first time purchasing from this company and I must say, I am truly disappointed with their service. It's quite frustrating to not receive any updates or responses from them, especially when I was expecting my order to arrive by now. I was really looking forward to trying out their products for my furry friends, but this experience has left me feeling let down.

When I stumbled upon pet-supermarket.co.uk, I was like, "Yup, this is where I'm gonna get my pet food from now on." I mean, seriously, I've been struggling to find good quality food for my dog at the local store for ages. But this website, man, it's got it all.

One of the things that really got me hooked is their exceptional guarantee. They promise that your order will be delivered on time and that you'll get low prices on top-notch pet food. And let me tell you, they deliver on that promise. I've never had any issues with late deliveries or overpriced stuff. It's like a dream come true for pet owners like me.

And can we talk about the variety they offer? They've got all sorts of food items for pets. Whether you've got a dog, a cat, a hamster, or even a goldfish, they've got you covered. It's like a pet food wonderland, I tell ya. And the best part is, they make sure their customers are satisfied. They go above and beyond to provide the most reliable service out there.

But wait, there's more! They also have these daily deals and exclusive promotions that you just can't miss. I mean, who doesn't love a good deal, right? It's like they're always looking out for us pet owners, making sure we get the best bang for our buck.

So yeah, if you're tired of struggling to find quality pet food at your local store, give pet-supermarket.co.uk a try. Trust me, you won't be disappointed. They've got the goods, the service, and the deals. It's a pet owner's paradise.

Honestly, this company is just lookin for money. They keep the males n females in the same cages so if they breed they can get more money. If an animal is sick, they take it to the back, give it a lil medicine, n if they dont recover soon, they leave em to die. The people who work there are rude, but I understand that they may be tired n or stressed. But ur at work, u dont ignore someone who hasnt done anything to u n only wants a lil help. Its not like im some Jack [censored] or "soccer mom". They dont care about their rats. Rats are most often sick n hardly taken care of. They're often extremely scared n picked up by their tails. Hamsters n rats are closely related, aswell as any other small animal. Rats need care too. In fact, from personal experience, rats do much better with kids than any other animal iv seen. They adopt cats from shelters then sell em for more than they should. These animals arnt worked with. They need to be. This company is also extremely over priced.