Petfinder
Reviews and Complaints

Petfinder website recently started not allowing rescues in Texas to use their site to adopt dogs out of state, specifically in the Pacific Northwest. An area that we have all adopted over 3000 dogs in the last 2 years. 3000 dogs that would have been euthanized for no reason except lack of space in the shelters.
Now our hands are being tied by petfinder and adoptions have come to a halt. 288 dogs were euthanized yesterday at ONE shelter. 288 dogs that rescue could not help because we have no way to adopt the dogs.
Petfinder is to blame for this and there will likely be 200 more dog this weekend.
This is unacceptable and petfinder needs to stop this immature cruel practice and let the rescues adopt out the dogs. Let us save lives.

Hello my name is janet. I adopted dixie a few weeks ago from lois. She delivered dixie to my home on easter sunday. I worked at the apache jct. Police departmeny animal control division for 8 yrs. I also had a whi/chi mix for 13 yrs. Everything was going fine. At the first time in the yard she commented that my fence needed to have some chicken wire around it so
Dixie couldnt get out. I agreed. So the second time lois took dixie out to the yard. Dixie always wore a leash. I was just coming down the stairs when lois dropped the leash and went right thru the fence.in the mean time she went in my house and took my adoption papers in a blue folder. I looked everywhere for dixie. I see she was found and now up for adoption. Now I see that dixie is up for adoption. This is wrong. I don;t no why, please help me 9102772 phone #
Why is this invalid

Your so call foster homes and independent foster homes always have the small. Breed dogs like. Minis and others most wanted gone or if u get then to talk with u after a few emails call .. Wink wink if u pay a little more will make the adoption happen, if u have a certain breed age will contact u adoption fees. Will be. Adapted for special orders. Wink wink just between us... U not even giving a. About this happening instead honest people see your site as a shake down scam..

On September 22, 2018, we drove to Lucky Pets in Sterling Heights from Livonia Michigan to see a dog who was supposed to be there at noon. The dog arrived at 3:00.. We waited. The dog was great; the employee was the most unprofessional encounter I have ever had. Over text, she criticized me repeatedly for not giving my dog heartworm preventative medication when he has had an allergic reaction and the vet suggested that we not give him the medication. I can choose not to vaccinate my own children, but apparently not my dog. She even extended that criticism of rabies vaccines - which ALL of my pets have. I finally told her that if it made her feel better I would agree to give the new dog, Penny, heartworm medicine. Apparently, that was not sufficient. She continued to aggressively respond via text messaging until I told her that I felt we were arguing over text message and I have no interest in the situation becoming hostile. She called me today and actually yelled at me on the phone about the medication. (Her name is Marilyn and her phone number is [protected]). She accused me on the phone of spending all my money on drugs and alcohol instead of taking care of my pets. Not only is this professional unacceptable, but it is also insulting in so many ways. I have three cats and a dog - all in perfect health. It is insane to blatantly state that I choose drugs over my pets. I don't even drink! I wanted to adopt a pet that needed a home, as a companion for my dog. I can buy from a breeder. I was trying to do the best thing for both dogs. This woman has not only ruined that experience but has inspired me to take to social media to well my story - which I have NEVER done before. This woman should not be working with the public. I have blocked her number because she is STILL texting me rude texts. I have copies of all the texts if you would like to see them. Unfortunately, the drugs and alcohol accusation was over the phone.

We found a puppy named Polar on Petfinder sent in a request through Petfinder if puppy still available, they sent us an e-mail right away saying several applications on this puppy BUT to fill out application which we did ASAP it was back to them within 2 hours. This was in there e-mail ( Our group covers NC and surrounding states for adoption as long as we can find someone we know and trust in your area to assist us with the approval process.) Now we had already told them where we lived. The next day we received an email stating (I am so sorry but we do not have any contacts in your area to assist us with the process). These are there words why could they not tell us that to begin with. These rescues are out hand and need someone to governor them and regulate them further. I have complained to everyone I can, please someone tell me what to do or whom to talk too

I'm very sorry, but I just have to write a bad review about this company. My wife and I decided to adopt a very cute kitten. Few days after everything was settled we received a message stating we cannot adopt the kitten. That woman (who sent us that message) was just playing with our feelings! I tried repeatedly to get in contact with someone from this company, but they were not interested in working with us. I have all the messages to prove how heartless that woman is. She told that our family is not good enough for adoption. That was not very kind! My wife is very upset, as she was very excited about the kitten.

I have called begged, pleaded email and cannot get help or and answer to why I cannot get into my account.
We have been active since 2001 and have never stopped.
We changed our name and do sanctuary help as well as rescue.
We are in good standing with the State of SC and the Secretary of state where you register and get approved.
Our 501 3 C and IT'S are fine and updated and filed every year.
We also file and update every year with South Carolina in September every year since they require this.
Does anybody know what else we can do.

There is something really wrong with this business if you can call it that

PetFinder hosts websites for individual animal shelters. I volunteer at one of them. For at least five motns, the shelter's website indicates that " PetFinder is having some technical issues. Not all of our adoptable animals are currently online."

I've contacted them twice and received only non-answers. They are a non-profit but need to hire some techies who know what they're doing. It's obvious the bunch they have is totally inept. They'd be better off starting over than trying to fix all the problems they have!

Use ADOPT-A-PET instead. They deserve the business - PetFInder certainly doesn't. They should be embarrassed.

Purchased a puppy through this website, had a negative experience with the seller, posted a review, and was just notified by petfinder.com it has been deleted. Apparently I am only allowed to shared documented facts - no hint of personal opinion. What is the definition of a customer review? This website dangerously protects the seller (good or bad). Watch out!

I have received 3 response's that I know are scams. They want to adopt my dog for an adoption fee that I have not asked for. The people have all wanted to use a pet carrier service to come to my door and pick up the pet. They want to send me a cashiers check, even though I have told the them that the pet was free to a good home. All 3 want me to cash the check and pay their pet carrier, which they assure me the check will be more than enough, then (it's not clear what to do with the rest) I assume, send them the rest of the change.

So I call this company about a dog found on petfinder and the person who is supposedly the "Director" did absolutely nothing to help me. I went out of my way to find out information necessary for an animal adoption and Ashley Clark, the Director of Daviess County Animal Control, handled the entire situation in a very poor manner. She disregarded emails, ignored calls, and lied to me many times about being able to adopt the dog. I am an honest person, who would love to adopt a dog that has no certain future, but apparently the fact that I lived out of state was an inconvenience to this lady. I hope that others have better luck when dealing with these people, but by the way she reacted, it wouldn't seem that she has good business ethic in general, so the outcome would likely be the same.

I recently placed an ad on petfinder.com. I was immediately contacted by email in regards to someone adopting my pets. I noticed right away that a couple of the emails entailed the same format, just different names and shipping addresses. This person corresponded with me every day but never answered any of my questions as far as where the pets were going, why they wanted them, no personal info whatsoever. This person also went as far as to send me a $2,000 cashier's check from a credit union in Texas. Kinda funny since the shipping address on the UPS label came from an address in Pennsylvania. I called information with the name and address on the shipping label, no record of this person at that address or the surrounding area. I also called UPS and found out that whoever sent the money left absolutely NO information whatsoever. This is by far the worst scam I have seen. I am ripping up the check and reporting this to petfinder at once.