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Do not use the groomers at PetSmart 10460 Town Center Dr. Westminster, CO. My Yorkie had an appointment yesterday December 5 at 8:30 am with Kelly. I was told by the manager of the salon that Kelly was experienced at using the size 7 razor cut. Taking Ann's word I scheduled an appointment with Kelly. Well, Kelly cut a piece of my dog's ear off, not just cut it, but cut a piece off. I was told by Ann it was just a cut; she didn't tell me a piece was cut off. The vet tech (Morgan) and vet doctor who looked at my dog's ear said it was a piece cut off. I was told by the staff from Banfield Hospital that this is a recurring incident with the groomers at PetSmart. They asked me to file a complaint with the management, so I did. You know what Kat the manager said, and I quote " All our groomers are new groomers" I told her, not my problem. Kat, then said they will pay my dog's vet bills, not enough. I told her I wanted Kelly FIRED, her response was it's not that easy, really; she injured my dog, that is reason enough. I told her she is looking at a lawsuit if she didn't do anything about it. The vet technician said, now my dog will be afraid to be groomed. How many more dogs will be injured or killed before someone does anything about it. It looks like the groomer chewed my dog's ear instead of scissors, and who cuts hair like that, there was no hair left on my dog's ears. Could she not see how close she was to cutting her ear? Looking at the groomer now, she looks like she may have a drinking problem. To top it off at 3:27 I get an email and a text saying they are canceling Bella's appointment for 12/5/2024 at 8:30 am. Trying to cover their [censored] that she wasn't there. Too late I have all copies of emails and text messages and it was noted by the vet tech. Plus I documented the time I was there talking to Kat the manager. My advice DO NOT use PetSmart dog grooming salon. Their groomers are not professionals.
Attached are photos of the injuries the groomer did to my dog.
Recommendation: DO NOT USE PETSMART DOG GROOMING SALON
