PexUniverse
Reviews and Complaints

I gotta say, PexUniverse is a pretty sweet site. It's real easy to find what you need and they got all the parts you could want. I was looking for a 8-port Copper Plumbing Manifold and they had it in stock, no problem. The descriptions and manufacturer info were super helpful too, made it real easy to know what I was getting.

And let me tell ya, the delivery was quick as a whip. I was real happy with how prompt it was. Overall, I'd definitely recommend PexUniverse if you're looking for plumbing parts. They got what you need and they get it to ya fast.

So, I bought this small thing from PexUniverse for like $50, but it didn't work out for me. So, I sent it back to them for a refund. But, it's been like 45 days and I still haven't got my money back. I called them up like a week ago and they said they got it and would give me my refund right away. But, still nothing. Is this how PexUniverse usually does things? I'm starting to get a little worried here.

PexUniverse is a company that I recently had the displeasure of dealing with. They took my money and only partially shipped my order. When I tried to get a refund, they refused and even tried to make me pay for the return shipping on their own screw up. Can you believe that? And to top it all off, this all happened 1-2 weeks after they took my money.

When I tried to complain or ask for a manager, they just hung up on me. How rude! It's like they don't even care about their customers.

If you do decide to shop with PexUniverse, I highly recommend using a credit card with a good chargeback policy. Or even better, just run away and find a different company to do business with. Trust me, you don't want to deal with the headache that comes with shopping at PexUniverse.

I bought a pump from PexUniverse and it broke after only 4 weeks. I was pretty upset about it, but what really got me was that they made me pay $100 to ship it back to them. That's a lot of money! And then, to make matters worse, it took them 15 whole days to "process" my refund. I don't know what they were doing for all that time, but it seems like they could have done it faster.

And then, when I finally did get my refund, they took 18% off for a restocking charge. They said they charge that if you don't get a replacement from them, but they didn't even have any stock to offer me. That's just not fair! It seems like they're just trying to make money off of people who have already had a bad experience with their products.

Overall, I would not recommend PexUniverse. They seem like a bunch of crooks to me. If you're looking for a reliable pump or other plumbing supplies, I would suggest looking elsewhere.

I had a really bad experience with PEXUNIVERSE. I ordered a pump from them and when it arrived, the plastic housing was broken and pieces were falling out of the box. I called their customer service to complain and the person I spoke with was really rude and unhelpful. They accused me of dropping the pump and refused to replace it. I was really disappointed with the way they treated me and I would never do business with them again. It's really frustrating when you spend your hard-earned money on something and it arrives damaged, and then the company won't even stand behind their product. I would definitely recommend that you look elsewhere for your plumbing needs.

I placed an order on April 5th and unfortunately, two of the items I wanted were not in stock. The folks at PexUniverse were kind enough to hold my entire shipment until those items were available. I checked in with them again on the 11th and they assured me that my items would be shipped out that day. However, I was disappointed to find that my order had not yet been shipped when I checked on the 19th. When I called to inquire about the delay, the lady on the phone seemed a bit flustered and told me that it was my fault for not tracking my order. I was a bit taken aback by her response and felt that the customer service could have been better.

Despite this hiccup, I must say that I am quite pleased with the quality of the products I received from PexUniverse. The items were exactly what I needed and they seem to be holding up well so far. I appreciate the wide selection of products available on their website and the competitive pricing. Overall, I would recommend PexUniverse to anyone in need of plumbing supplies. Just be sure to keep an eye on your order and don't hesitate to follow up if there are any delays.

So, I made a huge order from PexUniverse, almost 300 bucks worth of stuff. I was pretty excited to get it all, but then I got an email saying that it wouldn't be delivered until a week later. I was pretty bummed out, but I figured I could wait. Well, Sunday came and went and still no package. I called them up on Monday and they said they couldn't tell me why it hadn't shipped yet. I was pretty frustrated, but I called back from a different phone and they finally told me that it hadn't shipped yet. They said they would ship it out that day, but it was already delayed for whatever reason. I don't think I'll be using them again.

So, I was checking out PexUniverse (pexuniverse.com) and they say they got all the parts you need. I bought some stuff from them and they took all the money from my card, but then they started sending me emails saying that some of the things I ordered won't be available for months. I asked for a refund for the things they couldn't give me, but they were really mean and nasty about it. Anna, who I think works there, needs to learn how to talk to people. If you want to buy plumbing stuff, go to SupplyHouse.com instead. They're really great and always on top of things.

I ordered from PexUniverse and they sent my stuff to Fedex. But Fedex won't bring it to my house and they won't give it back to PexUniverse. PexUniverse won't give me my money back. I'm so mad I could scream! I'm going to have to get my lawyer involved. Don't buy from these guys or you'll be sorry. Other people have said the same thing: their customer service is the worst ever.

I recently had an experience with PexUniverse and I must say, it was not a pleasant one. I had purchased a Grundfos pump from them, but unfortunately, it turned out to be defective. When I reached out to their customer service department, I was met with a lot of frustration. The person on the other end of the line seemed to have no technical knowledge about the product and kept talking over me. It was like talking to a brick wall.

I was then given the number for Grundfos, but when I called them, they directed me back to PexUniverse. When I called back, I was once again met with the same unhelpful customer service representative. They did offer to take the pump back, but I would have to pay for shipping. This was not acceptable to me, as I felt that it was their responsibility to cover the cost of shipping since they had sold me a defective product.

Overall, my experience with PexUniverse was a plumbing nightmare. I had hoped for better customer service from a Brooklyn-based company, but unfortunately, that was not the case. I would not recommend buying from them, as their customer service is non-existent and they offer no technical assistance on the products they sell.

If you do decide to purchase from PexUniverse, be prepared for a frustrating experience. The alleged "president" of the company is Elwood White, and I would advise anyone who has had a negative experience with them to reach out to him and let him know what a terrible shop he is running.

So, I ordered a pump from PexUniverse and when it arrived, it was damaged. I was pretty bummed out about it, but I figured they would help me out. Unfortunately, that was not the case. They basically told me that I was on my own and that I would have to pay to ship it back to them. That's a lot of money to spend on shipping, especially when it wasn't my fault that the pump was damaged in the first place.

To make matters worse, they wouldn't even replace the broken part. I mean, come on! That's just ridiculous. I understand that they have policies in place, but sometimes you need to make exceptions. They were so rigid in their response that it really turned me off from ever doing business with them again.

Overall, I was really disappointed with my experience with PexUniverse. I think they could have handled the situation much better and been more understanding of my predicament. I would not recommend them to anyone looking for plumbing supplies. There are plenty of other companies out there that will treat you better and provide better customer service.