Philippine Airlines
Reviews and Complaints

last 20 paalis kami flt mapan Vancouver Via PAL 5 kami 2senior mom ko at auntie and my 2kids 5yo and19mos old naka pagcheck in sa counter nakapasok kami immig then waiting kami bording. while waiting we heard na nag aanounce sila kung sino ang pwede magpa off load to trvel onother day for something in return iether ticket or whatever kasi marami pasahero. less than an hour boarding time na. timawag kami at kami ang mauna dahil may bata at nakawheelchair na dalawa. upon inspection nakita nila na yung anak ko na isa eh may red eye on his right eye which it got irritated sa boarding gate na dahil kinamot nya ng kinamot alam mo na bata which is the reason kaya kami ma off load sa flt dahil soreeyes daw di naman pwede bumyahe 2 senior na wala ako at di ko rin naman pwedwng iwanan ang anak ko. they bring us to quarantine at sabi ipagamot daw muna bago bumyahe. and we got of loaded all of usthe thing is nung kukuha kami ulit ng ticket sa PAL they r not giving us anymore consideration they are charging us 30000 each.ang tanong napapaupload sila nag volunteer itong 2 senior kasi ako lang inaaaahan nila...dapat may return ako kasi minor de edad ang Bata at ako ang parent

Dr orders prevented my aunt from flying on her reservation day, account of dialysis. Iwas denied full refund. Request full refund. My reservation was from San Francisco to Manila Philippines. My 80 year old aunt wanted to go back to her homeland to die. Purchased ticket as gift. Date was September of 2017 at which time her doctor refused to let her fly.

I would like to report an employee named Nikky Pineda who is a flight attendant of Philippine Airline who created scandal in my family. I lived in San Francisco California. The employee caused damaged in my family. Employee have an affair with my husband. Everytime employee have flight in San Francisco, employee provided a hotel (best western) for accommodation, employee using the room with her own personal convenience and allowing guest (my husband) to stay in her room while her room mate is gone. Nikky Pineda is my sister happens to be the mistress of my husband. My husband will sleep at the provided hotel (best western) which I believe its not acceptable by PAL rules and regulations. The hotel is only provided for the employee and not allowed to have a guest. May I please address this issue to her CSM or if I can get the contact information of her CSM?

I can show proof of conversation if it will help to support the case to get the employee grounds for termination or any valid punishment she may deserve.

Hoping you can help me address this issue. Should you have any questions please feel free to contact me at [protected].

Noemi Dizon

London to Manila. We booked flights for Thursday 7th June. 3 weeks before our flight date we have been told that the flight is cancelled and we either have to fly a day later and miss the wedding or a day earlier and have to take unpaid leave and deal with work complications because of it. If we had known before we would have chosen a different airline, however 3 weeks before the flight date flights have sky rocketed in price and suitable flights not available so is not an option. What's more the flights we now were cheaper at the time of booking so we have now also overpaid for a flight we did not want. No compensation or apology from Philippines Airlines so far. Very poor service and terrible reliability.

To Whom it May Concern,
My Family and i just got back from a vacation in the Philippines, The Plane
we were on coming back on was Great! it was a 777 the one we flew over
on was an air Bus 430 15 hr Airbus are for short flights not long ones !on it was pure hell the seat were hard very uncomfortable and the Stewardess very unfriendly, just so you know we paid full fare for our tickets we were so disappointed in the plane over so please change this or we will no longer take your airline to go home the flight we were on was flight 112 and 113 I just wanted you to know this so you could fix it Please !

Sincerely
Meyer & Emily Jones

Date of the incident: March 29, 2018
Flight: PR 104
Business Class: A

We would like to report our luggage was damages on flight 104 Manila to SFO on March 29, 2018. Cris, PAL representative at the arrival area said he would make a report on this.

We request for an immediate response for this issue.

Please call us as soon as you reach our complaint.
[protected] / [protected] / [protected]
or email us here: [protected]@gmail.com

I booked a domestic flight using the PAL online booking for August 14, 2018 for myself, wife and 2 year old daughter. For personal reasons I had to cancel. I contacted the PAL refund department on April 9, 2018 to initiate a cancellation refund. The total cost for my booking was PHP18, 583. I was informed that the refund fee for cancellation would be PHP 4, 000 for each passenger for a total of PHP12, 000. My total refund would be approximately PHP2, 600. I was charged over 60% of the cost of my booking for refund fees. I was stupid for not checking the Fares and Penalties of my booking. Sure enough buried in the quagmire of PAL's Fares and Penalties section I found the totally ridiculous Refund Fees for cancellation. After a week of emails back and forth with the Refund Department I was finally issued a paltry refund. I will never again book a flight with PAL for as long as I'm alive. I strongly believe they intend to squeeze every penny they can out of the customer without regard to customer satisfaction. They are the Flag Ship carrier for the Philippines. I would choose Cebu Pacific over PAL any day.

Hi Goodafternoon ask ko lang about sa baggage ni Mr. Hansrudolf Hipolito arrival nya is flight PR105 April 11 6:10AM from San Franscisco to Philippines kasi wala yung baggage nya di alam if Miami or San Franscisco naiwan bsta paglapag sa Philippine airlines di nya nareceive baggage nya ang sabi this day baka dumating na.. pero til now wala update.. tumawag na dun sa contact no. na binigay ng airport pero ang gulo kausap ng staff.. Thank you!

I had a connecting flight with pal via davao to manila under pr1816 last april 01, 2018 at 14:35. Several times the crew reminded me that i will receive my baggages in abu dhabi, my last destination. Unfortunately, upon boarding in manila via etihad i checked the crews if my baggages have been transferred and unfortunately they said negative. I had no choice but to take my flight ey423. They just advised me that upon arrival i will file a complaint about this issue.

This cause too much inconvenience, my baggages have consumables for which for sure i will not be able to enjoy anymore. My medicines are there.

I received an sms this morning that my baggages have arrived and it will delivered. I thought it will immediately be delivered as they said they will make the necessary action within 24hours. I skip my job today waiting for my baggages but until now, its 14:36 nobody tried to call me for the delivery.

This is very much stressful.

Dear Sir/Madam:

We are sending you this email to officially lodge a complaint against one of your staff who dealt with our flight (please see Attached) during this difficult and stressing time of catching our flight back to Hong Kong. My whole family and I booked a returned flight and we expect that we will not encounter such fiasco. We are aware that from time to time they are some un avoidable circumstances that flights maybe cancel or delayed to weather or engine problem and others: i.e. bomb treat.

As a big and successful airline, that is why we choose to fly with knowing all will be handled properly and for us not to worry about the problem we encountered about over booking. The over booking was not explained to us properly and why in this modern age of computer this issues/problem arises.

Although your company compensated us-that was not the answer to all of this.

Firstly, there is no amount of money the inconvenience that your staff and the airline were given to us.

The staff where rude and does not know how to handle and talked to the people who are in distressed. You cannot blame the passengers if they would lost there temper because of lack of explanation on the part of your staff.

Instead of explaining to us what happened-they are throwing the blame on us for not checking on line or even arriving to check in earlier.

As I mentioned it was not the fault of the passenger the mess the PAL made in doing the booking.

We arrive plenty of time to check in.

Secondly, Out of frustrations, this experienced was posted on FB and I only stated the fact.

One of your employees who go by the name of Tiffany Lovely Yang wrote a reply on my comment. However, the problem on her reply was rather than being apologetic and tries to rectify the fiasco of the booking and checking in she made it worse for us.

Her comments are UN acceptable, she replied not in a professional manner.

As an employee of company well established like PAL-her un professionalism cannot be ignore. Her answer of trying to put the blame on us missing to have a sit on the plane is out of order. For her to mention that we should have pre booked and paid for in securing sit in advance and come earlier than those who secure a sit on the plane is out of question

As mentioned before -we paid for a ticket so we expect to have a sit allocated to us flying back to HK. Those who choose to pay extra are there prerogative.

To accused us my husband of yelling to her telling that Hey, Miss what do you think us Domestic helper and even stating we are not cheap and I worked in an office is something that will never utter. We do not care who you are, where you come from and how rich or poor you are. At the end of the day, we all worked for living.

Seems like she is trying to accuse us of looking down on people, maybe she is the one who has a problem with those who works abroad.

I have enclosed a copy of her reply on the FB and will wait for your prompt reply.

Best regards,

Sheryl Bucsit

I flew from Bozeman, Montana on 2/20/18 and arrived in Manila on 2/21/18 on PR421. My bag with all my clothing and medical supplies was not there on my arrival. I reported the lost baggage with Philippine Airlines in terminal 2 upon my arrival MLPR94461. I called several times by phone to check on my bag status on 2/22 and each time I called I was given different conflicting information regard the status of my bag. I tried to search the bags status on line and the site shows my bag is still in Japan at HND since 2/22 2:30 PM. It is still stating that my bag is still Japan and it is now 2/23 6:48 AM Manila time. this bag should have been updated and put on the next available flight to Manila and if it was put on flight 421 on 2//22 the system should be updated! I called Delta claims this morning and they Gave me the reference number that I have included in this report. I was not given this number when the bag was reported lost.

I want my bag back as it contains medical supplies that I need to maintain my health. It is very distressing to be far from home with the very real possibility of becoming gravely ill. I also had to purchase some clothes to hold me over. I would like to request a full refund of my fare as compensation for my distress and my expenses in dealing with this loss

Hello I purchased airlines tickets for jan 26, 2018 friday for cebu to clark at 14:15 economy class confirmation no. Dvmspl - was charged this amount for one way php 13, 484 for me plus for my husband php 11, 986 since he is senior - done thru an agent can u explain why this expensive? Im very frustrated - pls im hoping for response soon thank you
Also just to let you we know the normal charges for one way airline tickets - we have no chice but to purchase this ticket since this affair was planned for months before and we have to travel far just to attend this re-union, I dont know if they are taking advantage since we were cancelled from another airline for short notice but even though this expensive?

Hi,

I put in a complaint to Philippines Airlines back in November, I had an initial response with a reference number and saying they would look into it and that is the last I heard anything. That was 24 November 2017.

I have been emailing weekly, have tried to phone but have been told I have to email them. I having no response at all in months!

What can I do? As I am in UK and there customer service department is in Philippines I cannot do anymore than what I am doing.

Please can you help? We had a terrible time due to the airline and ruined a holiday of a lifetime so want some sort of compensation to cover extra costs we had to pay out in excess of £600 plus we lost several days of our holiday which we want compensation for.

I have all the documentation and proof required if you can help me. I cannot attach the documents as it is a scan pdf file.

Please help

Kind regards

Hannah Lane
[protected]@live.co.uk
[protected]

My father and mother in law book a flight at agent ssmdc Rosario, Cavite from Manila to Bacolod. Sched. flight on Jan.7, 2018. But we had emergency happened and father in law died 2 weeks before the flight. We go back to agent ssmdc on Dec.30 2017 to report the incident and cancel the flight of both. We submitted documents needed for refund. Sadly, until now we havent receive the full refund. Why it took so long to process the refund knowing client already pass away?

You people forced me to check in my brand new acoustic guitar because apparently they're not allowed as carry on which makes no sense because i've seen people bring their guitars as carry on all the time. Your employees guaranteed that if in the event that my guitar were to be damaged, your company would replace it. Take care of this issue, I am outraged!

We are on Flight # PR509 on January 06, 2018 at 7:30PM in NAIA Terminal 2
going to Singapore.
We just unpacked our things last weekend and just noticed that all our 1 year supplies of your make-ups were lost. My husband pack those things and he put everything in 1 paper bag and taped it.
Those were I think were 8 liquid foundation, 12 face powders, eye shadow sets, lots of lipsticks, blush ons, liquid eye liners, make-up sprays and other stuffs. (were not sure how many pieces of other make-ups for we bought it together with my daughter. (All are new)
Also those we bought from Mercury drugs like my Vitamins, lozenges, Dalacin-C for the Eskinols and other stuffs.
So far those things what we remembered.

We're not sure what else were missing. What I am very sure of,
were those I've mentioned/listed above.

Please help us recovered all our missing items.
We hope you could catch the culprit for it ruins the good reputations of Philippine Airlines.
We booked our flight with Philippine airlines and paid a very high airfare because we trusted that we and all our baggage will be safe but those things still happened.

We hope you could help us and make sure that it won't happen it again.

Originally we tried to purchase a ticket through the PAL website and was getting a denial. The credit used was through my aunt and since several tries to purchase through online and an agent, we got some denial. My aunt called the credit card company after receiving an email that there was a fraudulent activity and she was able to confirm with the agent to authorize the credit card to be used for this purchase. While she was on the phone with the credit card company, it was confirmed that that the purchased amount she was authorizing for my tickets were released and approved. Confirmation BHPBSI & DSTTST. Plans have been made and now turned out no tickets. Per your supervisor, I was sent a notification cancellation letter but never received it. This whole time I'm thinking I'm confirmed with my flight until I tried to search my confirmation numbers to get my itinerary. All I'm asking is to honor the price I was originally getting it for so I can fly out with the rest of the family.

Hello,

I lost my wallet while travelling with PAL from Puetro Princesa to Busan and I believe I left it in my seat pocket (seat 44C) of flight PR2782 from Puerto Princesa to Manila on December 31, 2017. It is small and brown, and will have ID belonging to me, name 'Rachel Elizabeth Campbell.'

It is very important that I get it back as soon as possible. If you could please search for it on the plane or in the lost and found and let me know how I could get it back it would be greatly appreciated.

Thank you.
My email is rachel.[protected]@gmail.com

I look forward to hearing from you.

Today, december 23, 2017, we went to the airport to fetch my niece who is supposed to arrive from Dubai with connecting flight via Philippine airlines from Manila to Laoag city. But then she was not in that flight so we were advised to inquire at the PAL office on the status of her ticket or what happened to her but this employee and her supervisor were just so high handed and bastos that they just do not want to listen to reason. They just would not want to release the information about what happened to her ticket. We told her the mother of the passenger was there, we tried to show the ticket but to no avail. They even left us and stayed at the back of the office. Of course it is confidential but the mother was there, she was crying but to no avail. They left us, so bastos and gross. They just invoke the rule they never considered the situation, the mother and the concern. This supervisor is also useless, very unprofessional. She should undergo training on how to deal with clients. She could have listened and ask first but she never did. Kahit sinong tao, kahit PNP, d pwede, is that the way to answer clients? When the mother was crying? We left without them helping us. They were just rushing to go home . Efficient, courteous, good mannered employess should man the frontline and to attend to customers concerns and supervisors should be trained properly. In fact, i even told them i will report this to higher authorities but they told me go ahead, they showed their ID in taunting manner, so that i could jot their name daw properly. What a kind of service from an airline. Services bordering on kabastusan and leaving the front desk to stay at the back of the PAL office in LAOAG CITY

Name: Megenila C. Guillen
Address: Balilahan, Mabua, Tandag City
Agency: Department of Education, Surigao del Sur Division
Cp #: [protected]
Flight date: November 26, 2017
Destination: Manila to Butuan
PR - 2967

Ticket: [protected]
Code: VAVEIT

Sir/Ma'am:

Greetings!

I would like to request for an electronic copy of my boarding pass which I lost last November 26, 2017 after my arrival at Butuan Airport. I badly needed the electronic copy for my liquidation in my office.

Hope to hear from you the soonest.

Thank you very much and hoping for your kind consideration.

Sincerely yours,

MEGENILA C. GUILLEN