Philippine Airlines
Reviews and Complaints

Maybe your dog is sick.. or the dog is not used to flying in an airplane... since you have said that the dog is clean it was really an infection or problems or complications inside his body.. :(

I also experience this kind of situation,
From florida to manila PR105. We was delayed in guam for 1 day due to aircraft technical problem, But the worst thing is!
They are not telling exact infomation about our flights situation untill the flight resumed on the next day dec 11, 2012... the food bucher in the hotel for lunch is late, they get our e mail add and say they going to send e mail regarding wat happen.
But the thing is is already 2013 i never recieved any e mail form the airlines..
wat gonna happen?wat is?wat is?wat is? nothing!

Dear Sir,
I hope you don't mind but I posted your story on my page, https://www.facebook.com/PhilippineAirlinesComplainers.

This page was created to create awareness that there is a growing group of people who are dissatisfied with the way PAL "cares" for its customers.

I hope you can update us if there has been any developments on your story.

Regards,
JT

Well its August 2011 and I can bet you never got a refund. I booked a MNL-JKR flight Jan 2011. I requested a refund in thru international phone line in Feb 2011 and no refund was given. In July I found the ticket when I was going thru some papers. I sent an email to their international refund and received a reply that I would receive a refund no later than 15 working days. Its been 20 working days, so I called their phone line. After 3 days of busy signals I got through to an agent. I was told that it will be another 15 workings days because I have an American Credit Card. Philippines Airlines on line booking service is a insult to all Philippino's and gives a bad impression to international travelers. DON"T USE THEIR SITE. They are using a delay delay tactic in which they hope you give up. Their are an international airline that should live up to standards of all international airlines live up to. They will STEAL your money if they can. Their online booking service should be forced to shut down and the airline should be investigated for FRAUD because that is what they are doing.

What was the exact date when this cancellation happened, I think my wife was in that flight also. The only good thing was she manage to call me, before i went to the airport to pick her up.

im complaining about the my flight last december 8, 2010 at 1:25 in the early morning...and the said filght was been canncelled when i was already in the airport of riyadh...my flight no is 659 riyadh to manila and it was delayed almost two days and my love ones who are weating from the airport at the naia in manila were also been affected because otf the delayed that happened...payment for vehicles that is suppose waiting from have to go back in our province and comeback the next day and espenses of mine was been doubled.
inline with my compliants, im asking in your behalf of the financial damage of mine that the said delayed or cancelled flight is not my fault but the fault is to be blamed int the philippine airlines...

You sure they didn't cancel it because of the volcanic ash?

Sounds like a terrible company to me, but this volcanic ash is causing major problems all over Europe. I know she isn't in Europe, but who knows.

Michelle

Herewith I want to make a complain about the bad service of Philippine airline(PA) on 6th May 2016.
I am an Indonesian medical doctor worked in Indonesia, and I have many experiences to go many countries using many airplanes such as Japan airline, Singapore airline, KLM, United airline, Cathy pacific, Garuda, ANA, Malaysian airline, Etihad, Emirats etc.
On 4th May 2016 we( I and my daughter) went to manila philippine with Philippine airline to visit my son who is operated in Cardinal Santos Hospital Manilla. That time the travel using the philippine airline(PA) is ok and we got no trouble at all.
On 5th May 2016 we have done the online(internet) check in registration to go back home to Jakarta by philippine airline the next day 6th May 2016 with departure time 20.55.
On 6th May 2016 20.30 we have done the check in again in the check in counter, they have said it is still time to go boarding because the departure time is 20.55. After immigration etc we arrived on the boarding gate E4 20.40 on time, but then the boarding gate officials did not allow us to go inside the PA airplane. They said that we are late although it was still 15 minutes before departure time, they said that the PA airplane is not at the boarding gate, the airplane was parked far away from the boarding gate and we have to go by bus. We think it was only some excuse to refuse us, perhaps our ticket were already sold to another new passenger. We have to go on that day and that time with philippine ariline because my daughter tomorrow morning(7.00am ) has to do her SAT examination in her school. If she donot do the examination, she will have to repeat the SAT examination on the next 6/12 months ahead, so it was very important for us. I myself as a doctor have to work in my hospital on 7th may morning (7.00 oclock) to serve/treat my patients in the hospital in Jakarta Indonesia. We have already told our reasons why we have to go back home that time, but the officials still did not allow us to go inside the airplane. They said it was our fault, and they ask us to go to the Philippine airline to go with another next Philippine airline. We went to the philippine airline, but the officials in the pA office in terminal 2 said that there were no seats on the next day to go to Jakarta only one business seat left and one can not go(left in Manila). Because it was our fault so we have to pay for the new business ticket 28.000 pesos. We are very dissappointed with this bad situation, it was very awful experince, there was corruption inside the Philippine airline(PA) we have to pay for new ticket, we have to buy business seat, and there were no refund for our old ticket although it was not our fault. The PA officials always said that it were our fault although we have alredy internet check in, ontime in the check in counter and ontime in theboarding gate. We were very dissappointed so whe do not want to use the philippine airline any more in the future, so we make a new registration online to Singapore airline for 2 economy ticket. And what we have from singapore airline is very different if compared to the philippine airline service. We bought 2 economy tickets from singapore airline, we go in the morning 7.45, then transit via Singapore and arrived at Jakarta 13.00 on 7 May 2016. The Singapore airline upgrade our ticket to premium economy although we bought the economy class ticket, and the service is very good.
Bravo Singapore airline but Poor philippine airline.

This is our complain so your airplane philippine airline can re manage and give better services to any passengers.

Herewith I want to make a complain about the bad service of Philippine airline(PA) on 6th May 2016.
I am an Indonesian medical doctor worked in Indonesia, and I have many experiences to go many countries using many airplanes such as Japan airline, Singapore airline, KLM, United airline, Cathy pacific, Garuda, ANA, Malaysian airline, Etihad, Emirats etc.
On 4th May 2016 we( I and my daughter) went to manila philippine with Philippine airline to visit my son who is operated in Cardinal Santos Hospital Manilla. That time the travel using the philippine airline(PA) is ok and we got no trouble at all.
On 5th May 2016 we have done the online(internet) check in registration to go back home to Jakarta by philippine airline the next day 6th May 2016 with departure time 20.55.
On 6th May 2016 20.30 we have done the check in again in the check in counter, they have said it is still time to go boarding because the departure time is 20.55. After immigration etc we arrived on the boarding gate E4 20.40 on time, but then the boarding gate officials did not allow us to go inside the PA airplane. They said that we are late although it was still 15 minutes before departure time, they said that the PA airplane is not at the boarding gate, the airplane was parked far away from the boarding gate and we have to go by bus. We think it was only some excuse to refuse us, perhaps our ticket were already sold to another new passenger. We have to go on that day and that time with philippine ariline because my daughter tomorrow morning(7.00am ) has to do her SAT examination in her school. If she donot do the examination, she will have to repeat the SAT examination on the next 6/12 months ahead, so it was very important for us. I myself as a doctor have to work in my hospital on 7th may morning (7.00 oclock) to serve/treat my patients in the hospital in Jakarta Indonesia. We have already told our reasons why we have to go back home that time, but the officials still did not allow us to go inside the airplane. They said it was our fault, and they ask us to go to the Philippine airline to go with another next Philippine airline. We went to the philippine airline, but the officials in the pA office in terminal 2 said that there were no seats on the next day to go to Jakarta only one business seat left and one can not go(left in Manila). Because it was our fault so we have to pay for the new business ticket 28.000 pesos. We are very dissappointed with this bad situation, it was very awful experince, there was corruption inside the Philippine airline(PA) we have to pay for new ticket, we have to buy business seat, and there were no refund for our old ticket although it was not our fault. The PA officials always said that it were our fault although we have alredy internet check in, ontime in the check in counter and ontime in theboarding gate. We were very dissappointed so whe do not want to use the philippine airline any more in the future, so we make a new registration online to Singapore airline for 2 economy ticket. And what we have from singapore airline is very different if compared to the philippine airline service. We bought 2 economy tickets from singapore airline, we go in the morning 7.45, then transit via Singapore and arrived at Jakarta 13.00 on 7 May 2016. The Singapore airline upgrade our ticket to premium economy although we bought the economy class ticket, and the service is very good.
Bravo Singapore airline but Poor philippine airline.

This is our complain so your airplane philippine airline can re manage and give better services to any passengers.

after 10 days ? eh almost 2 months n nga eh wala pa rin nangyayari sa application ko. Pagpaprocess lang natatagalan pa di naman milyon ang pera marerefund ko. Pakiaayos naman serbisyo ninyo!

We will never fly PAL again, the information on their website about the baggage was so misrepresented it was disgusting. It is called bait and switch in the US. It took them 7 months to correct there website and I was in a pissing contest with emails with a Benji Gliponeo about how the website is as clear as mud when who gets what weight allowance.
I hate to say this but PAL needs to be put out of business. I feel sorry for the people who work for them especially the filipinos who are going to have a very hard time getting a new job. I have seen enough post on MYSpace.com from Flight Attendants looking for someone to marry them from Canada or the United States. These ladies are usually over 35, and know they won't be able to support their families when they can't work. You can tell the PAL flight attendants, what I have noticed they are always in sensual lingere, garter belts and stockings. They also know the sad reality they are getting older and the companies in the Philippines get rid of old employees to save on wages but who lack experience.

what happen to my booking request which i already submitted and press the purchase when i buy my ticket online? was that denied? i find it very very very hard to book online with your airline. pls send your answer at my website. binginson@yahoo.com

I booked a round trip ticket for a party of 2 from Saipan to Majila.. I was trying to check in at the Airport 2hours before my flight and there was a mistake on my itemary for my sons last name. they said that they cannot change it at the PAL counter and need to call the 1800 # since it was booked online and when I called them of course I had to rebook they are now quotient me $735 to rebook and said that I am being charge for NO SHOW. I call the 1800 and they are very rude.. put you on hold for 30mins and gives you an attitude. This is bad service! Despite the fact that their own counter cannot rectify a simple name change now they end up charging me $735 where in my whole ticket was $870. I will never ride Philippine Airlines. Management should take action.

We were bound to depart from San Francisco to Manila on April 18, 2013 when ff. dilemmas occured:
1) Our flight was delayed. We all boarded the plane and after almost four hours on the plane, we started smelling fumes/gas and there was no airconditioning. We were all sweating and catching out of nreath. No announcements made except the flight is delayed for some reason. Not until the passengers were all yelling and so upset were we were asked to get out of the plane and waited in the check in area. We were there for another 6 to 8 hours and were only given soda an cookies.
We were then informed that plane is not allowed to depart or fly due to engine problem. Some of passengers were checked in at Holiday Inn South San Francisco and rest other hotels.
Next day at around late afternoon we were informed that there is again a delay in flight since the repai technician is coming from Manila and plane still to be repaired.
After all the chaos and fights against the check in counters, were we able to board another airline but in economy class. Some of the other passengers were provided Business Class. THIS IS SO UNFAIR AND DISCRIMINATING! This is to be sued for this inhuman action and mal treatment and unfair prac!

I purchased Phil.Airline ticket last Mar.1, 2013 using my officemate's credit card for my father's travel from Cebu to Manila last March 17, 2013 with flight details PR 838 6am departure time in Cebu City. I forgot to photocopy her credit card and my father was denied from boarding.We bought another ticket in the airport..May I request for a refund to be credited back to my officemate's credit card?

After I read all the comments, I not sure if I get my refund. My husband had a heart attack 3 days before my trip to Philippines and I can't go on my trip leaving my husband at the hospital, but I will fight for my refund or to rebook. We as a balikbayans should not fly on Philippine Airlines.

I WANT TO CANCEL MY FLIGHT TO FALLOW TO DEPART : RIYAHD ARRIVE : MANILA AT MAY 07 2016 . REFERENCE NUMBER [protected] UNDER THE NAME OF PASSENGER NAME : ALBESA/ELENA ABENOJA MIS PLEASE IWANT TO CANCEL TO MY FLIGHT GOING TO RIYAHD

Ticket purchased March 13, 2014. Agent PS/PS Booking Ref 5L2Z7TJ 116145 Manila to Dipolog round trip. ETKT 079 [protected] REservation cancelled due to illness. Talked to Refund Department told me to Fax all document papers and I did. His name is Lawrence. I did sent all proof of purchased. I did not received any refund until now. If I can not get my money back I need a legal help.
I will not give up whatever it takes. Hope Philippine Airline manager or customer service manager will read this.

Sincerely,

Ellie

I fell into a bait when I booked an online promo last August 28. I am extremely frustrated right now because of their crappy system which double-booked me and their arrogant customer care representatives added fuel to fire. They are arrogant as hell and I strongly believe that they are not fit for the job. These people were trained to IGNORE the people asking for a refund and to go in circles. What's more frustrating is that their managers raise their tone when they speak to you as if you can't understand the words that they utter. They are the perfect tandem in stealing our hard-earned money.

Guys has anyone thought of reporting them to a TV station mali ang ginagawa nila they are keeping people from getting back their hard earned money...

After reading all the comments in this article, dahil sa naging experience namin sa Philippine Airlines kahapon, sana merong grupong gagawa ng aksyon upang masingil ang Philippine Airlines sa kanilang pagkukulang at kamalian. Hihintayin ko ang bubuo ng grupong ito, dahil hindi ako magdadalawang isip na sumama at sumali dito. Salamat

We bought our ticket online with PAL but when we are at the airport they could not find my husband ticket in the system. We were there so early an hour before they open but 30 mins before boarding still could not resolve the issue so my husband was forced to buy his tickets at the airport. When we check our credit card they actually charged for the missing tickets. That was Oct 2014 now it has been 5 mos and no one ever get back to me of what happen to our refund request. I have been dealing with so many airlines as a frequent traveller but never experienced a customer service such as this. It seems that their system is not in-sync with Customer Support, PAL at the airport nor Domestic. I am so frustrated and annoyed!

Exactly same situation here. They changed a flight schedule that wouldnt work with my already planned and booked trips and schedules so they gave me option to cancel and get refunded so i said ok. They said it will take 1 month for the transfer of refund as it goes bank to bank. Well, its been almost half a year now since January that i filed for refund. Kept emailing them and it takes forever for a response but no satisfactory info they give. No follow up updates of the transfer. I dont know where exactly my money is. I asked for tracking or any form of confirmation that the transfer actually took place but nada. no response. I called hotline but they tell me to email those freakin refund email adresses that are useles. PAL have zero customer service, they dont try and make customers happy. PAL just wants to take people money period! Give me my refund!

Yep yep and Yep..PAL has very bad customer service. They dont try and make their customers Happy. Refunds are taking way too long. Longer than the time the give. I was told i will get my refund in a month, Well its been 4 mos now. They keep telling me after finally answering to my emails. Thats its been processed but they dont show any other info on tracking or receipts. They dont even update customers on status of the transfer so passenger are left wondering where the money actually is. I just got an email from them after 2 wks of waiting for response saying they want me to check with my credit card company for the refund or wait til next billing cycle. Whats my credit card company got to do with the refund? Are they serious? Worst, Worst, Worst airline ever! I didnt know know there was this plenty of refund complaints with PAL. They want to keep that bad record?

PAL WORSE AIRLINE COMPANY! If you want to refund it will going to drain your blood following up with onlinebooking_refunds@philippineairlines.com and will never reply back. Shame on you PAL

I have the same issue... E dedemanda ko ang PAL ... I will make sure that this will be on television... hopefully all of you will testify sa modus nila

What are you guys talking about ? PAL is 'world class'...(sarcasm, sarcasm)...

Well its now 2015, and i have also experienced the same experience of lack of refund, my flight times were altered by PAL so i was given the option to cancel the flight, i cancelled the flight london to manila and was given a reference number and a sum of 443.00 pounds to be refunded within 2 to 4 weeks...we have now reached 8 weeks and there now telling me 2 to 12 weeks for refunds,
I paid via visa card, so have now informed the fraud department of VISA, they say they will investigate and if found guilty PAL will lose the right to accept credit card payments, as the debt will eventually fall to the card issuers...dont use PAL !

[protected] foriegner in UK will never fly PAL again to visit my wife in the Philippines

Hi, i just wanted to say i agree about the bad service with PAL, i have a CHILDREN'S CHARITY in the Philippines helping feed undernourished and sick children, so i need several flights a year. I have used PAL in the past and they have been nothing but trouble.
Their automated booking system has messed up several times, i have missed connecting flights because of their mistakes, i have struggled to get money back when they added travel insurance to my bill that i did not want, the staff are not very helpful when you have a complaint, (but when you are "buying" they couldn't be nicer!). I had to book 5 flights with them again this year, i chose my dates, carefully booked the flights, i paid for them, and they were CONFIRMED!. Now 2 months later, they have changed the time of 2 of my flights ( which was acceptable) but now they have changed a 3rd, by 8 hours on Christmas Eve ! I was due to arrive thee at 7.30am on Christmas Eve and spend all day preparing a party for a 100 children, now they tell me i have to wait at the airport for 8 hours and take a later flight! No reasons, no-one to contact, NOTHING!... PAL i only use you because i have to, other wise i would never use you again and advise everyone else not to use you. ", ...WE-CARE@PAL...is who i have to contact and they take a week to reply to each message, ...you are a waste of time PAL!

Hi the only way i got my funds was to lodge a claim with my credit card and my money was returned hope this helps.David

I agree with you, same here happen to me its almost 2 months but nothing had happened i also used master card and the worst thing is they're telling me that i used cash to pay the ticket, so i had to fight for it because of the bank interest..i've learned my lesson, do not go with pal, because it sucks..

same here given email address for refund told 15 days 2 months later still no refund have applied through credit card to get money back will keep you posted.David

my name is wayne robert keelan from england i fly from manchester to manila with the flight number PR721 -Philippine Airline last march 29 at 17:15. i arrive at manila on march 30 at 15:45 i was waiting for 1hour my baggage wasnt there so i go to the baggage counter and they give me a form and i filled with my addres which is #238 tabang plaridel bulacan and they told me they will contact me when my baggage came which is arrived on the 2nd of april at 3:00 am but they put in the reciept april 1st., the delivery man put it straight into my car.my complain is my suit case was late and very damage when it came no wheels all the frame was damage, the lock open and very badly scuft and chocolate was ruined so thrown away, 1 item of clothes was ruined.in this regard i would like to claim inconvenience, damages.U can contact me on my email which is wayneglycel@hotmail.com or my phone number [protected].

we add 20kls (1, 200pesos) for me at first and it was successful the system emailed me the receipt, later we decided to add another 20kls for my wife but no receipt was given to us instead it was deducted to my bank account automatically, when we were in general santos city airport the ground crew told us that they cannot find the record and we only have 20kls additional baggage and he told us to ask in NAIA Terminal 2 office, when we arrived in terminal 2 i went directly to your office and the guy called someone on the phone and later told me that they found the error and they will refund the amount to my bank account with in 15 days it was October 2, 2018 but until now i haven't received the said refund. i emailed the refund department and they want me to produce a billing statement, how can i produce the billing statement when nothing was given to me in the first place? and the staff in your office in NAIA Terminal 2 told me to wait for 2weeks and now that i'm here in Dubai they are requiring me such thing? can you please take an action on this, this is not about the money..it's about your service and maybe glitch on your online services. i never encountered this kind of problem in any of my bookings except in PHILIPPINE AIRLINES!

After I retired in Thailand in December 2005 and I married my beautiful Thai wife, I was so happy to live with her until she died from cancer in April 2013. I had difficult a difficult period and decided at the age of 69 to retire in the Philippines. When arriving at the Bangkok airport, I had a very bad experience with Philippine Airlines and when the matter is not solved, I will never fly Philippines Airlines again. Arriving at the checkin counter, the man there asked we if I have a special permit to fly to Manila. I asked him what he meant, because several months earlier I flied to Manila without any question. He told me I needed a special document and I had to pay 12.000 Baht, did not give me an explanation why I needed this document. But he told me, I would get 9.000 Baht back in the Philippines. But immigration, did not know nothing about it. So as it was one week heavy rain in Manila, we decided to fly to CEBU. However there we were welcomed by an earthquake and later a typhoon. Nevertheless we decided to buy a condo and started the request again about the payback of the 9.000 Baht. Two e-mails sent to the payback section of Philippines airlines were not answered. Finally we went to a shopping centre in CEBU with an office of Philippine Airlines. There we were told, that the Philippines authorities are preventing that people with a low income would enter the country. And we got again a new address, that we must visit. A very strange answer, telling me they try to prevent poor people going to the Philippines, as my income is 1600 US dollars a month, that I could also them if they asked me. So far no payback at all.
My advise, never fly Philippines Airlines again, take Kuwait Airlines.

have been a loyal Philippine Airlines customer and passenger for many years, but recent events on my last PAL vacation have caused me to rethink that loyalty.

This is regarding a serious and unreasonable delay in the arrival of our luggage. Our flight was from Manila-Boracay via Caticlan- PR47, departure time 10:00am last June 1, 2010.

Upon boarding the aircraft, we were advised that due to “wind occurrence”, our luggage would not be flying in the same plane (pr47) and would be loaded on the next flight (departure time, 12nn) via Kalibo. This was not explained to us fully. Wind occurrences? Why the next flight? We could be subjected to these ”winds” and our luggage could not?

Upon arrival at the Caticlan airport (11:10am), as advised by the crew, we proceeded to the Air Philippines office to leave our Hotel and contact details and we were assured that they will have our luggage delivered to our hotel by 4:30pm. Nobody from that office gave us any ticket or claim form. Just their word.

We waited patiently & anxiously in our hotel room for our luggage. We had a 6:00 pm formal wedding to attend, and if our bags were to arrive at 4:30 pm, it would be cutting it thin, but we’d still have ample time to get ready.

4:30 pm came and went, no bags. Nobody texted or called us.

It goes without saying that we were not able to attend the wedding. Or the festivities that followed.

Furthermore, we were travelling with children who had prescription medication in their bags. Bags that were checked in. Bags that have still not arrived.

We were not even able to swim and enjoy the beach for we did not have our swimwear and dry clothes for changing afterwards. The children were sequestered in the hotel room for they did not have a change of clothes if they break a sweat.

At 6:00pm, we were already in panic mode and felt helpless that we had lost a day. Nobody communicated anything to us. We were expecting a call or text to calm us and let us know the status.

As I’m sure your kind office can understand, when on holiday, everyday day counts.

No, when you’re on holiday, every hour counts.

We were constantly hounding the hotel concierge, making him contact Air Philippines for answers, but on every call, nobody would pick up.

Almost 8:00 pm.

By this time, the atmosphere in our hotel room was dismal at best, the children were tired, dirty and had to be put to bed. We rushed to D’Mall (a shopping destination in the island) forced to purchase new swimwear, underwear, a fresh change of clothes & sleepwear for the children, running on limited cash as this was not foreseen. And a change of clothes and sleepwear for the adults as well since we have been wearing the same sweaty clothes since the morning. Not to mention new toiletries for everyone. Toiletries and clothes that were all in our luggage. Luggage that are still delayed. Or lost?. At this point, we didn’t know anything anymore. We had not received a call regarding the delay and no message has been left for us at the front desk either.

Some holiday we were having wouldn’t you say?

Again, your office, I’m certain understands the importance of a holiday, and can see that so far, through no fault of ours, this was starting on the lowest of notes. We were following a strict 3 day itinerary, and we had lost an entire day. AN ENTIRE DAY.

Our luggage eventually arrived.

Disrupting our sleep at 11:00 pm.

Six hours after the agreed upon time of 4:30 pm.

WORST FLIGHT EVER. PAL731 BKK-MNL. Gate agent Olivia Fuentebella (gate agent Bangkok), has the costomer service skills of an orangatan with diper rash. Tried to get seats for my wife and kid and I, togather and was told that there we none, when I got onboard there was a seat next to them but was told I couldnt sit there. The flight attendant, Herman "Jerry" Reyes (purser), threatened me and told me that I couldnt change seats so I ended up sitting 3 rows behind them looking at the empty seat next to them. When asked for a complaint form and their names they tried to hide and not give them to me. Food was tasteless. Seats were small. Airplane was discusting. If you can, pay a little extra and fly some one else

PAL did double charge me for a round trip ticket way back November of last year and up till now I have not received a refund from them.

At first I sent them an email but nobody bothers to response, even an auto-generated email I have receive nothing! so I sent again an email 2 days after my first one and I ask them for a confirmation that they receive my email. tough luck! still no response from them. the third time I sent an email was like a week after I sent my first one. I was so frustrated that my patience was pushed to it's limit and I had to express my anger with them thus making me say bad words and bad mouthing them. But even my email was nicer the first they did not reply so asa pa ako! so it was like a month I still have not heard back from them, I spent 1 day of my rest day to call them and whew! I made contact! I asked them if they receive my email. and yes they did but here's the catch. They said that my email was on "queue" and by which the agent doesn't know how long it will take to process.damn! PAL-PAK nga! just so all you guys know. Up till now I have not received any refund from them. it was 7 months ago and still waiting. was that the kind of after sales service they got? considering that it was not even my fault. if there's anybody there that could help me since this is my hard earned money. and I know anyone could feel the same way. I hope this would not happen to anyone again. asa pa!

I have had a DOUBLE booking . This sucks! I called their office immediately and they could not answer me because the MANILA offices are to decide this. I am in Cebu and this is a VERY BIG INCONVENIENCE. I responsibly asked for the refund since they double booked me and now, months after the refund application has been sent to my email, it is STILL billed in the card! What are they doing in these offices?
By the way, the number that they give, [protected], is not answered! I have been hung up without even being spoken to! This is OUTRAGEOUS! Someone should do something about this!
They don't offer service if they can't even give numbers that really WORK!
I have been given [protected], [protected]. NONE works!
This is fraud. And there should be a way to get that refund!

how about this for a PAL-pak booking. they merged Air philippines reservation with PAL website. you are not even sure now if your flying PAL or AIR phillipines. to make it worst. A manager of Air Philippines in ILOILO airport who was not even I think educated to handle cases like this. too bad for her in the next two weeks. ., ...

My complaint is also w/ PAL. I can say that they are PAL-PAK!
I was able to avail of PAL promo last Apr 28, 2009.
I was able to booked for this sale, unforetunately the PAL is PAL-pak!
I started on-line booking at 9am, & was only able to got the confirmation for about 3pm.But unforetunately the date was moved. Supposedly, the date is Oct 9-12. But it was moved to Oct 11-12!
I had reported this in the customer service, w/c by the way I was only able to contact only May 1, after 3 days of trying to contact.
I was advised by the operator that they had receive other complaints like this. I had asked what action is needed for the said complaint. The operator advise me that the Web manager needs to check this one out but for the other complaints, they are saying that it’s impossible that dates will be moved.
Well, just to point out if it’s impossible to happen how come they do receive complaints?!
So if someone do experience this situation, I’m begging pls to post a blog also so we can compile the complaints & PAL can take action for this.

I WOULD LIKE TO COMPALAINT DURING MY WAY BACK TO BKK...I DON'T LIKE THE WAY THEY ASK ABOUT MY PERSONAL LIFE AT THE CHECK IN COUNTER... I HAVE BEEN TRAVELING FOR ALMOST 30 YEARS, AND ITS MY FIRST TIME TO BE ASKED SOME PERSONAL QUESTIONS WHICH IS NOT THEIR BUSINESS, ONLY THE IMMIGRATION OFFICERS HAS THE RIGHT TO ASKED. (IF IT IS REALLY NECESSARY)

I FEEL BAD FOR OUR COUNTRY, THAT SOME PEOPLE STILL HAVE THAT KIND OF ATTITUDE TOWARDS THE BALIKBAYANS... BALIKBAYANS SHOULD BE TREATED EQUALLY, BECAUSE WE ARE BRINGING SOME BREAD AND BUTTER TO OUR COUNTRY. PLEASE DON'T FORGET YOUR VALUES YOU ARE IN THE PHILIPPINES.

IT'S NOT TOO LATE TO CHANGE FOR THE BETTER, FIRST, THE ATTITUDE TOWARDS YOUR OWN COUNTRYMEN, SECOND, HAVE DICIPLINE IN YOUR LIFE

THANK YOU