Philippine Airlines
Reviews and Complaints

dear sir
owing to the very poor serive and deceive that we received in january at Philippine Airlines office, i wish to air my complaints.i was unhappy with the counter staff' deceive and refunds office' attitude.
First, we bought a philippine airline ticket of 21-Nov-2012 from Manila to Beijing for my mother, Fu Feng Ying, in september of last year, but because of our work, we had to change schedule and return the airline ticket, but when we came Philippine Airlines' office before 21-Nov-2012 and told your company' counter that we need to return the airline ticket, your staff told us that my mother can not get refund because her visa is not enough 2 week, so her company can not return the ticket .i want to know it is really?
Second, when I felt the staff don’t want to return the ticket, I asked her to delay my mother’ ticket for two months, and once my mother renew’ her visa, we will get refund . she said ok and told us that she had already finished our delay and we can go now but she really didn’t do anything .
Third, when we came again for refund on 14 Jan of 2013 after renewing my mother ‘visa, the staff told us that our ticket have already become invalid because we didn’t delay before airplane take off .
I said, “do u remember we finished to delay and u said we can go.. why is invalid..”
“yes, I finished your delay in computer but you did’t pay on time ”, she said .
I am so angry in that tme and I said, “you did’t tell us at all about pay and my girlfriend can prove ”.
But She still insisted on that, so I called my girlfriend cellphone and my girlfriend prove it right off, so she agreed with refund but the invalid ticket can not refund too much like before taking off so we are very unhappy but we can get a little refund, it is better than no refund, so Philippine airlines company staff give us a refund application and tell us that after 15 days we can get refund from the number [protected] and email :[protected]@pal.com
But we called many times, no body answer us, when I email to the email address, only one email reply me for asking my ticket number .after I give the ticket number, I didn’t receive any email about refund anymore .
all these things considerd, i feel i need to be compendsated, i demand that you inprove the service at philippinne airlines.
please contact me at the address :[protected]@yahoo.com, i would love to hear from you as soon as possible.
your faithuflly
chunli

i purchase ticket from your on line booking.., but at the time i choose a seat, the system prompted that their was a problem in the system, i waited for hours, but not fixed. I thought the transaction was not successful, so i purchased a ticket in the ticket outlet for cash.. I found out during my flyt back from manila to davao that i have double ticket for me and my husband... i want a refund ...ref. is MKXYSU... perlita r. seares

I would like to request a refunds regarding my two bookings in same dates, on January 2, 2013 flight 8:15 am Bacolod-Manila. Ticket No.[protected]

My other booking is Ticket no.[protected]. Flight 8:15 am. Bacolod-Manila on January 02, 2013.. My payment is thru a debit card..
Thanks for your consideration...

I have purchased air ticket from bohol to iioilo on april 26, 2012.For the price 281.57 and the air phil.Charged my visa two times for the same amount. My visa card no. Is [protected] my bank name is rbc royal bank. My name is josefina e. Evardo please correct the error and and notify me as soon as possible.

Terrible lack of professionalism and no care for the customer. I booked a round trip flight with them and noticed later that the connection time was not long enough for my wife to clear customs, immigration and be on the next flight. It is 90 minutes while the minimum standard is 2 hours. I called twice three months before the flight and 1. They would make no changes and 2 would offer no refund so ti could be re-booked. American express would no dispute so we hoped for the best. My wife again talked to them on the way back and for the third time they said no changes. Missed the connection and spent $450 for a new ticket. Still they say your problem you should make your connection even if it is 30 minutes. Just beware there are limited things you can do. Legal action against a company outside the US is next to impossible for any small amount. I wrote to the CEO, President and customer service and still get nothing or it is your problem.We owe you nothing not even an apology.
First double check connecting time before you buy a ticket, Do not think they know what they are doing as they do not.
Never fly PAL if you can help it. They have personnel issues, service issues that I have since found out plus a contempt for their customers. Our Expedia contact person said they are the worst airlines they deal with.

Left San Francisco on May 29, 2012 bound to Manila, Philippines then on to Laoag City, Philippines by May 31, 2012. Certain articles of clothing and products packed within the boxes were taken: branded athletic shorts, branded shirts, even brand new underwear, mostly things found on top of the packed boxes. As there were no safety measures in place before, the thieves could not be found, nor the missing articles. I would expect the airline to pay more attention to the security of the customers baggages as we may not ever choose to fly with Philippine Airlines again.

Mr. Bernie compay promised to return a call regarding our lost baggage last may 2, but they did not called us back. Mr. Ortiz even gave us the direct line of mr. Campos and told us to call after 2 mnutes. This is about our lost baggage that was reported to them last 2 days and we still didn't get to receive any feedback from them if they already traced It or not. This is mr. Jose gerry enriquez. I'm hoping for a quick response regarding this comPlain.

I am posting this letter I sent to Philippine Airlines management, including the President (since he encourages passengers to write to him), because I have not heard from any of their office.
The emails to PR and customer service departments were not answered.
It does not make sense for a passenger to spend thousands of dollars for services that were not there.
Pictures are attached to judge for yourself.
I would say that there are issues that are acceptable and be deemed understood, but these are not one of them!
A VERY DISAPPOINTING EXPERIENCE!

Mr. Jamie J. Bautista
President and COO
Philippine Airlines

Mr. Bautista,

I am writing as a response to your Mabuhay magazine message of seeking comments and suggestions on how to continue and improve service for Philippine Airlines.

My wife and I took PR112 from Manila to Los Angeles last Feb. 15, 2012 and we were disappointed to see the deteriorating condition of the plane's interior. The plane is obviously old and outdated. For an international flight, it is totally unacceptable to subject your passengers to these inconveniences:

- Lack of individual entertainment monitors. There was only one small obsolete CRT monitor in front for about 50 to 75 people in our section to share. Another monitor in the middle of the section came down but was not working. It was eventually pulled back up.

- Ripped magazine insert in our seats. I could see that this goes from one seat to another. Very discouraging!

- Some side night lights were busted.

- And more (without pictures) such as condition of bathroom, etc.

The attached pictures are signs of PAL's neglect and inefficiency.

It is difficult to imagine for PAL to be patronized and take its pride as the first airline in Asia if it continues to be like this.

Fraud information is decipitated by their online site. When I purchased my ticket last february 2012(heaven knows if it was a promo or not, march 2011 flights) for a regional flight and wanted to have it rebooked to a different date(may 2012) by calling the phone number specified in their site, the agent i talked to gave a higher fare price - the so called fare-adjustment (compared to the i actually bought online). Although it was not specified in the fare rules that the tickets cant be booked to the same booking class, they refuse opted for an upgrade even if the it has the same fare price online. I am so frustrated that buying a new ticket is even better than rebooking a ticket, had I know.. I should have just booked the non-refundable/non-rebookable ticket before. They should just specify in the discounted/special regional fare prices that ii can be rebooked with a fare upgrade only, that way its not confusing to the customers. The worst airlines ever, I wonder why people are not complaining about this.

On january 17, 2012, I boarded on your airplane, from vancouver (yvr) to manila. Before I checked in my bags, it was 49.5 lbs each. Even the agent from american airlines, from dallas airport (dfw) complained on what's inside, because, it was heavy. Actually, I started at texas, then vancouver. So, upon my arrival in manila on january 19, 2012 my bags was still intact theweight still the same. Those guys in red shirts, told me to have my bags transferred to domestic flights going to cebu. I replied, positively. Upon arrival in cebu airport, immediately, I picked and slide my bags to the cart, expecting that it was still intact. Outside the airport, the porter, loaded my stuff to my wife's car and told them, to be careful, because, it was heavy. Actually, arrived in manila, almost 0700 in the morning, and boarded the flight to cebu at around 12:45 p.m.. So, upon arrival at home, again, I told my wife and daughter, to very extra careful on my the bags, and told me, that it was not heavy. On my, dismay, the other bag, had lost half of the weight, losing the most voluable items. I don't have time to come back to manila, since, my vacation time was of limited. It cost me a huge money on my lost stuff. I regret of not flying directly, from other countries, direct to cebu city. I would like to hear your response on these situation, please.

Flight 102, leaving from Manila to Los Angeles, first they said we were going to be delayed for an hour, then as we were suppose to board, gates already opened the elderly were already on line ready to board, we saw the captain and the stewardess leaving the plane, they didn't tell us what was going on, after an hour they announce that the flight is cancelled until the next day at 1pm.that we will be enrouted to different hotels for the night. so that was it, while in the hotel, they told us that we were going to be pick up by the bus around 9am, while waiting again they said that they will pick us up at 11am, 2 hrs delayed.finally we got pick up, at the airport we experince another 1hr delayed, finally we got to our destination here in Los Angeles then another problem, the door couldnt connect to the bridge another hr waiting in the plane, imagine all the discomfort and worries we had, i was scheduled to go back to work the next day, i couldnt because of the delay you cause me, I think you owe us at least to refund our ticket or we deserve a ticket free of charge to compensate what we all went through, hoping for aresponse on this matter.

cancellation of e-ticket done on december 19th, on follow up with the airline regarding refund i was told on 21 december 2011 to send an email. I got a response saying the refund will happen in 15 working days. I have been following up since and now its now more than 21 days the refund has yet not come to me. The airline call centre just diverts the response saying i need to contact refunds department. The phone #s given provide no response what so soever. I fear i have been cheated and i will be forced to lodge a police complaint locally which will result in arrest of local officials of philippine airlines, which i believe will be a hard call i will take. I have already started telling my network not to use philippine airlines consideration absolutely ridiculous response and service delivery standards. DO NOT FLY PHILIPPINE AIRLINES FOR YOUR OWN BENEFIT, ITS NOT WORTH THE RISK . i can be contacted on [protected]@hotmail.com

i was delayed for more than a day. i lost more than a day and i had to use public transportation going to subic zambales, i spent money to rent a van to pick me up but never got to ride in it because i was in guam delayed overnight. i filed a complaint when i got to .philippines but the airline never got back, i tried calling them when i was in philippines but they gave me a run around, i want my money back and a free round trip ticket to philippines next year.

Last 16 june 2011, I tried online booking for manila-bangkok, bangkok-manila (Round trip). Unfortunately reply booking was that; booking cancelled due no cc payment details. The following day I made online booking again and this time iam successfully booked, please find bpgnpf as my booking reference. Yesterday I received my psbank credit card account details and found out that I was charged twice of the said flight booking.in this regard, please refund or reverse excess payment you made in my account and maintain my confirm booking scheduled for 18 july with reference number bpgnpf. Please reply in my email ad. [protected]@yahoo.com. Ph

ticket #[protected] with confirmation #CF37CW flight from manila to tacloban dated 4-8-2011 time is 9:20 AM, request for refund thru credit card for reversal of amount purchased.

No wonder a lot of your passengers are complaining about your rude and untrained flight attendants. I mentioned on your pal facebook wall about me and my teenage daugther's disgusting experience on one of your flights which is flight pal 438 bound nagoya - manila and reminding other flights on the same route. I rarely get reservations from pal cause i've heard so many bad feedbacks from relatives and friends.. Like as in... Pal attendants.. Have no manners! I was just wondering... How did they got qualified for the job? I've also noticed na most of them are "matatanda na" (serving pal for a long time & old age) thats why they feel superior over their passengers? Wala na ba kayong makuhang new ones thats why you tolerate these ill mannered attendants?! Mahirap ba sa kanila sabihin na "excuse me ma'm we have to close the window" or if they want them to raise up their seats cause na recline ito, they can say it in a nice way.. Hindi yung w/o even saying anything ibabangon nila na parang nobody was sitting there! In short your attendants are bastos (right term for them) and they are a big disgrace for our country! I don't really care kung ano ang status nila in private life, the bottom line is when they are at work as an attendant they should act one. Its that simple! Wake - up pal ppl!

I am using a Debit card to purchase goods and air tickets online. I am using that card for more than 5 years with different airlines. I bought a ticket for my friend using that kind of visa debit card but she off-loaded by PAL and she cannot get a refund because they said it doesn't match the number of the physical card to the card number to the ticket.
I don't know why they can't accept it even it is confirmed ticket, accepted by their online ticketing system, and used to purchase with other airlines :(

my complain is about my last flight at the riyadh city and the complain is about my 2 days delayed flight . i was already in the airfport of riyadh about to checkinn then saddenly our flght was been cancelled almost two days...
and now im asking for the damge that cause hardtimes and unnaccesarry expenses in me...
im mr jesus maria s pangilinan from pampanga. this my cellularphone no. [protected]

ako yong nagcomplain nong saturday regaarding sa ticket ko suppose to be aalis ako n 8;00 AM aug 21, 2010 class b, mnla to hongkong... kaso ang nai book sakin wla return ticket ang natanungan ko sabi klangan daw my return ticket yon di narattle ako kc di ako makaksakay ...i have to buy another ticket di bumili n namn me ng another round trip ticket.. kc i have only one way ticket.. eh yon pla eh pwede nmn yon magamit eh sabi ng manager di dw xa ang manager non kya wla ako nakuha sagot kc may time dw ang pagkuha ng waver ... di cnabi ng tinanungan ko.. kc bkit ako bibili ng another ticket kung pwede namn pal magamit yon pls pwede pki refund ang first ticket ko... kc may whole family trusted so much ang phils. airlines ... first time pa lng kami nagcomplained... pls pki refund kc kung di to marerefund i have a return ticket this aug 28, at 1320h fom hongkong to manila...paki cancelled nlng ang return ticket ko kc msama ang loob ko na di nyo ko maaksyonan... sasakay nlang ako sa ibang airlines...
pls send me email kung ano result...

juvy