Planet Lazer’s earns a 3.0-star rating from 2 reviews, showing that the majority of players are somewhat satisfied with gaming experience.
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Unauthorized charges
I booked a birthday party of 9 plus extra pizza, 2 games. I authorized a deposit of $146, they took $205. Then when I went to pay the remainder, I was told they didn't take the deposit and that I booked for 3 games - total $380.
They clearly ripped me off $250 and have not responded.
Do not do business with them, very unethical, disorganized, not clean, and very poor service. You will not receive what they promised in their packages.
Unauthorized charges
Be aware when giving them your credit card, they can put charges through without your authorization, even credit cards that require a passcode. When booking your parties, make sure you give them a smaller number, and make sure everything is in writing. I originally booked a child's party for 12, had confirmed 10 by phone, and on day of event, I was given 10 passes for the children, and 2 adult supervising passes (which are suppose to be free, which was confirmed 2x). In reality, I only had 7 people attend the party, but they had to charge me for the full 10 even though it is not being used, they'll give you a couple of petty plays that doesn't allow you to play them on same day, it's a joke! Two days after the event, they put extra charges without my authorization on my credit card, saying they have to charge me for 12 people because my email says a party for 12. Do not give your credit card information to them at all. If you must book a party there (they have other locations too, it's all the same management), go in person and give them a deposit by cash or cheque, then on day of event, pay them by cash or cheque, and double check the bill, they overcharged me. Don't end up like me having to pay for unauthorized charges. I have already reported them the to Better Business Bureau. They are NOT an honest company.
The complaint has been investigated and resolved to the customer’s satisfaction.
You can't imagine how disappointed four 14 year old boys were when they were brought to Planet Lazer, and WERE NOT ABLE TO PLAY. We called to confirm that there were no large parties involved on the day we wanted our son to enjoy lazer tag with his friends. We were told "sure, come on in". This call went into the NEW WEST location one week ago. Sure enough, when we arrived with kids in tow, there was an exclusive party booked who had booked weeks before. We were NOT TOLD of this large party, even though the phone calls were made. Disappointed times ten. Is there something wrong with checking your records to compare notes on the day we want to come in and the day that says on your lovely computer system that a large party is playing instead? Exclusive huh? Oh, and even though we were willing to mix in with this party, THAT isn't even possible because the Planet Lazer staff has been instructed NOT to deal with any of those issues? Really? So, Planet Lazer, how do you suggest we deal with a disappointed and upset group of kids? After requesting to speak to the managerial type of individual at this place, you're faced with blank stares, and an "I'm not allowed to divulge the name of the person in charge" response from under-trained staff.
Do you know how to make this situation better?
Is Planet Lazer Legit?
Planet Lazer earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Planet Lazer Reviews 0
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Overview of Planet Lazer complaint handling
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Planet Lazer Contacts
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Planet Lazer phone numbers+1 (604) 448-9999+1 (604) 448-9999Click up if you have successfully reached Planet Lazer by calling +1 (604) 448-9999 phone number 0 0 users reported that they have successfully reached Planet Lazer by calling +1 (604) 448-9999 phone number Click down if you have unsuccessfully reached Planet Lazer by calling +1 (604) 448-9999 phone number 0 0 users reported that they have UNsuccessfully reached Planet Lazer by calling +1 (604) 448-9999 phone number+1 (604) 514-2282+1 (604) 514-2282Click up if you have successfully reached Planet Lazer by calling +1 (604) 514-2282 phone number 0 0 users reported that they have successfully reached Planet Lazer by calling +1 (604) 514-2282 phone number Click down if you have unsuccessfully reached Planet Lazer by calling +1 (604) 514-2282 phone number 0 0 users reported that they have UNsuccessfully reached Planet Lazer by calling +1 (604) 514-2282 phone number+1 (604) 515-4244+1 (604) 515-4244Click up if you have successfully reached Planet Lazer by calling +1 (604) 515-4244 phone number 0 0 users reported that they have successfully reached Planet Lazer by calling +1 (604) 515-4244 phone number Click down if you have unsuccessfully reached Planet Lazer by calling +1 (604) 515-4244 phone number 0 0 users reported that they have UNsuccessfully reached Planet Lazer by calling +1 (604) 515-4244 phone number+1 (604) 821-0770+1 (604) 821-0770Click up if you have successfully reached Planet Lazer by calling +1 (604) 821-0770 phone number 0 0 users reported that they have successfully reached Planet Lazer by calling +1 (604) 821-0770 phone number Click down if you have unsuccessfully reached Planet Lazer by calling +1 (604) 821-0770 phone number 0 0 users reported that they have UNsuccessfully reached Planet Lazer by calling +1 (604) 821-0770 phone number+1 (250) 717-8260+1 (250) 717-8260Click up if you have successfully reached Planet Lazer by calling +1 (250) 717-8260 phone number 0 0 users reported that they have successfully reached Planet Lazer by calling +1 (250) 717-8260 phone number Click down if you have unsuccessfully reached Planet Lazer by calling +1 (250) 717-8260 phone number 0 0 users reported that they have UNsuccessfully reached Planet Lazer by calling +1 (250) 717-8260 phone number+1 (604) 850-0299+1 (604) 850-0299Click up if you have successfully reached Planet Lazer by calling +1 (604) 850-0299 phone number 0 0 users reported that they have successfully reached Planet Lazer by calling +1 (604) 850-0299 phone number Click down if you have unsuccessfully reached Planet Lazer by calling +1 (604) 850-0299 phone number 0 0 users reported that they have UNsuccessfully reached Planet Lazer by calling +1 (604) 850-0299 phone number
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Planet Lazer address14380 Triangle Rd., Richmond, British Columbia, V6W1B2, Canada
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024 - View all Planet Lazer contacts
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