PlayerAuctions
Reviews and Complaints

I had big plans to join my friends over the Labor Day weekend in the game Archeage Unchained. I immediately came to Player Auctions and attempted a purchase a game account via the new "paypal key" virtual debit card, it was declined due to the sites system. It took a day for the authorization to come off and to regain access to my funds.

Meanwhile, I saw that the site took apple pay, great cause I use apple pay daily! So I got on my phone, found an account that would allow me to play with my friends and attempted to order. The card attached to my apple pay was charged but once again Player Auctions site cancelled the transaction. Luckily the funds came right back.

So striking out two times, with legitimate payments, I started growing frustrated. I saw that another payment method was google wallet, awesome I have my paypal attached to google wallet so it would be very easy to use. Well, same thing, I was charged but Player Auctions closed transaction stating that I should use coin base for purchase.

My wife saw how frustrated I was and she went onto the site from her phone and set up an account and attempted to make the purchase. She was instantly suspended. Yikes.

I tried to find an account at a half dozen other "competitors" and had zero luck finding anything useable.

I am not a young person, I have little understanding about cryptocurrencies and how all that works. Well I got a quick crash course that's for sure. I signed up to coin base as suggested. I jumped through a lot of hoops, multiple ID checks, webcams selfies, etc. Once that was done, I had to watch a youtube video on how to use coin base.

So now I feel close to the finish line, the person I am buying from is ready to go as soon as payment clears, etc. I select account, I head to checkout, select coin base and I get a pop up that I need to send an amount to a certain address. I then go back to coin base and I do just that, use the "copy to clipboard" function so I don't screw anything up both amount and wallet address for PlayerAuctions.

Well something must have changed in the market between tasks as now I get a "underpayment" notice (see attached images) even thought I "copied to clipboard" the exact amount. Apparently it was short a few dollars. So I made a ticket, providing the information attached and asking for a refund so I could attempt again.

Hours later, Peter responds to me saying they can provide a refund or if I prefer a coupon code for the value of the transaction. I chose the coupon code because I felt it would be the fastest resolution and I still had hopes I could join my friends for labor day. Peter informed me that he has "escalated" the matter to the right team to issue the coupon.

Well, here we are on Monday (2 days later). I have asked for updates / etas on when this "coupon" would show up at least a half dozen times. I get zero responses, no acknowledgements. I haven no other option than to sit here waiting for an e-mail or a ticket response. It's frustrating.

All I wanted to do was play a game with my friends. The gatekeepers to that happening have made it nearly impossible. It's 8 AM Monday, the last day of labor day weekend. I am hoping this complain will spark some "action" so I may at least get to play today.

Player Auction Username: ccm1977

A year ago I discovered my account was suspended. I created a ticket and was told they believe I have another account and to use that for my transactions. I explained I don't have any other account or know of what the account is and I never get a response. I decide maybe I just got a bad customer support person so I tried again... A year later I get the same response... I just want my personal account to be reinstated, I don't own nor do I know anything about the alleged account. Delete that account for all I care. It would be nice to get a response besides the exact one i've received twice now.

Hello!

Not a complaint, just reaching out for help. I've had two of my clients tell me that they are having trouble ordering from me because there is a problem with their cards. When it was just one person I figured it was just an issue on their side, but now that someone else is saying the same thing I am worried it might be the website? My username is MissJulie

Can you please look into this and let me know what you think is going on? I don't want to lose clients due to this problem.

Thank you!

Hello,

Not necessarily a complaint but I'm having a technical issue with the website and can't see any other way to contact you. I changed my disbursment method from paypal to payoneer and I got the email from payoneer that I could now accept funds from PlayerAuctions but on PlayerAuctions it still says my disbursment method is paypal. If it is left this way, my balance will be stuck on reserve. Please repair. My username is MissJulie

Thank you.

Do not buy the insurance because they do not give returns either way. We cancelled an order because it was the wrong one and thinking we would get a return went to purchase the account we wanted with insurance. However, the seller is a fraud and so is this company. The seller sold us an account that was attached to a foreign email who's website is known for serious hacking in the united states, but that was just one issue. We didn't purchase their email, we purchased an account that we could legally use with our own email, but could not do upon purchase. Not to mention the seller said we could use pc, xbox, and playstation to log into the epic account to use skins for fortnite. But we were hesitant to do that because we could not change the email, after complaining and providing evidence they took our money from us just to findout that we could not link any of the above accounts. So we are out $75.00 on a cancellation and $75 on a fraudulent sale. Do not waste your time or money. They also ask for alot of personal information. They make more effort in their money transactions than they do their customer service complaints. Your basically gambling your money and need to hire a lawyer because they are taking every way out they possibly can to keep your money. If your complaints put them in legal obligations they suspend the seller, then you as the buyer are basically defending yourself in their court of law. So in the end, it's a lose, lose situation. The buyer doesn't get a refund and the seller doesn't get paid. Playerauctions gets the money!

I get an email after successfully transferring account information to a buyer and awating the long, long payment verification and transfer process to complete. I'm just gonna paste the email I received. Hello (email),

Our Risk Management Team has detected that you have violated our policy against soliciting offsite trades. The content in violation of our policies can be found here:

Will do, left positive feedback for you, my number is (phone number, not even mine) if you have any questions... if you need gold on that rogue I recommend you watch Frostradamus video on how to farm DM East for herbs/chests, very good system.

While we encourage open communication among our members, we do not permit the posting of personal contact information (e.g. Skype, Discord, Steam, email, QQ, etc.) via onsite message or for-sale offers with the intention of discussing or moving a trade outside of PlayerAuctions.

As penalty for knowingly violating our policies, we have suspended your account.

If you wish to continue to trade on PlayerAuctions, reply to this email with an explanation of your actions, and an affirmation that you will not violate any of our policies again.

Sincerely,

Bob

PlayerAuctions Risk Management
http://www.playerauctions.com
And I will post the response I gave:
Hello, I am contacting you regarding the suspension of my account for providing information during the payment verification process. It appears there has been some confusion regarding your arbitrary
actions, let us look at the term cited:
we do not permit the posting of personal contact information (e.g. Skype, Discord, Steam, email, QQ, etc.) via onsite message or for-sale offers with the intention of discussing or moving a trade outside of PlayerAuctions.
There has clearly been a mistake made, Let's look again:
for-sale offers with the intention of discussing or moving a trade outside of PlayerAuctions
I had made this comment AFTER his payment was pending verification and, furthermore, made no allusion to any other sale offer whatsoever. Here, allow me to actually scrutinize the comment cited:
Will do, left positive feedback for you, my number is (phone number, again not even mine) if you have any questions... if you need gold on that rogue I recommend you watch Frostradamus video on how to farm DM East for herbs/chests, very good system.
if you need gold on that rogue I recommend you watch Frostradamus video on how to farm DM East for herbs/chests, very good system.
So here is an altruistic reference to a FREE YOUTUBE VIDEO that instructs people who play rogues on HOW TO GENERATE THEIR OWN GOLD. I DO NOT PERSONALLY STAND TO PROFIT FROM THIS COMMENT AND DID NOT IMPLY I SHOULD BE COMPENSATED FOR IT.
Let's see here... I asked he call me if he had any questions. Nowhere did I explicitly say "CONTACT ME SO WE CAN CONDUCT THIS TRADE NOT ON PLAYERAUCTIONS" and there would be no reason for me do so WHILE I was awaiting payment verification to get my money. So let's stratcch that one off. By the way, THAT IS NOT ACTUALLY MY PHONE NUMBER, HE COULDN'T CONTACT ME IF HE WANTED TO. Here, let's continue to be, what I assume, to be the actual offender because the previous part of the comment is simply beyond irrelevant (I literally didn't even supply my own contact info to discuss a trade that was, for all intents and purposes, already complete).
Will do, left positive feedback for you, my number is [protected] if you have any questions... if you need gold on that rogue I recommend you watch Frostradamus video on how to farm DM East for herbs/chests, very good system.
if you need gold on that rogue I recommend you watch Frostradamus video on how to farm DM East for herbs/chests, very good system.
So here is an altruistic reference to a FREE YOUTUBE VIDEO that instructs people who play rogues on HOW TO GENERATE THEIR OWN GOLD. I DO NOT PERSONALLY STAND TO PROFIT FROM THIS COMMENT AND DID NOT IMPLY I SHOULD BE COMPENSATED FOR IT.
I did not imply that an alternative to using playerauctions should be pursued. Why would I propose a mutual waste of time during the anfractuous and time consuming payment process? I find it curiously coincidental that this action was taken while I am awaiting payment for the account I had successfully transferred and am actually suspicious that there may have been some degree of collusion afoot here. Also, why would you guys cheat yourself out of the commission over such a capricious, arbitrary, and blatantly fallacious action? Literally none of this makes any sense whatsoever unless I put together a puzzle bereft of any honor or decency on the website's behalf. I'd like to say this again: NOWHERE DID I SAY I AM INTERESTED IN CONDUCTING TRADE OUTSIDE OF
PLAYERAUCTIONS THAT WOULD NO MAKE SENSE FOR ME TO DO ONCE THE CUSTOMER AGREED TO PAY FOR THE ACCOUNT AND I WAS AWAITING PAYMENT. Gotta say this part again: IT WOULD NOT MAKE SENSE FOR ME TO DO THAT.
IF and WHEN he did contact me at the number THAT IS NOT MINE, WE WOULD NOT HYPOTHETICALLY (actually didn't even happen, actually could not have been possible considering the phone number didn't belong to me) even be discussing the trade but details pertinent to the account which, for all intents and purposes, was already in his possession.

So, let's clarify why I am being penalized: no reason. I am actually apoplectic. If I got any of this wrong, then I would apologize and admit where I had made fault and swear to never do it again, but this is how it seems from my vantage point. A weird, unprofessional
and gross error in judgement. I implore you to personally look at what point during the transaction the contact information (which again wasn't actually my contact information, I think you can cross reference the phone number I provided in my account information and see they don't match) was provided. It was AFTER I HAD SUCCESSFULLY TRANSFERRED ALL OF MY INFORMATION. I can guarantee that I would not repeat this purely fictitious and schizophrenic umbrage that someone went out of their way to attribute to me
for obviously malicious purposes. Again, I CAN ABSOLUTELY GUARANTEE AND ATTEST TO THE FACT THAT THIS BEHAVIOR WILL NOT BE REPEATED and please see above for a deconstruction of how preposterously criminal this is. Thank you.

This all happened while I was days away from getting the funds available for disbursement. The delivery was to the customer's satisfaction, I had and have no intention to somehow cheat him, only PlayerAuctions has cheated me. I basically gave away an account for free. PlayerAuctions, you need to resolve this!

I purchased from them using my google saved information. This is important because it means my payment information is entered IDENTICALLY each time it's entered. The payment went through flawlessly and I received the gold. I thought everything was awesome with them and was confident to spend a lot more money with them. Big mistake.

My 2nd purchase was anything but flawless. I selected the same card from my google account, and went to make a $375 dollar purchase.

Card Declined.

So I contacted my bank, and they said nothing was reaching their end and it was being declined by the merchant. So I filed a ticket, and I received an irrelevant copy paste that all my provided information already proved wasn't the case.

They insist I must have entered my card information wrong, which is literally impossible considering the same card in the same account had just worked a few days prior. So I try my card again.

Card Declined.

Card Declined.

So I respond to the ticket confirming that that wasn't the issue, which is when I was told to make my payment with BTC. I'm a day trader on Binance. I know how crypto works and was instantly suspicious when I was told that crypto was "the only way to do it".

So, against my better judgement, I initiated the transfer of roughly $400 USD worth of BTC, covering the $375 purchase and I was kind enough to pay the transfer fees from my end. The last purchase was delivered in 20 minutes, but I know BTC transfers can sometimes take hours. So I started off patient.

The next day, I confirm the BTC has been successfully transferred. The night before when I had copy pasted the cryptowallet address, each character and case was confirmed. (Like I said, I'm a crypto trader and I have never messed up a transfer) But when I looked at my order, it still showed Payment Pending.

I reached out to the help desk on the previous ticket hoping for the same quick responses I was getting before, but the last thing sent was me being told to use BTC.

I've since opened two new tickets over the past 3 days, and I have yet to get a single response since the "send BTC" response. I have never felt so disrespected by a vendor, and after this is made right whether through vendor action, lawsuit, or SEC complaint, I will NEVER make a give them another cent or satoshi.

Made an order, waited 2 hours for no response. They asked me to send in information such as my license, a picture of me with my license, my card showing the last 4 numbers, and all. Still got no response. Absolutely horrible service to handle this with and still haven't gotten a response to the tickets I've sent in. My order number 6359206 has been sitting here on read for hours with no response.

On May-04-2020 I bought Red Dead Redemption 2 from seller on playerauctions. A month later I received an email that says "The email address for your account gmaster3000ow has been updated. You will no longer receive email for this account at r***@gmail.com. Email will now be sent to gaal.[protected]@hotmail.com instead. " The seller has reclaimed his account.

I wanted to make a complaint but playerauctions help desk is very hard to find on their site, eventually I found it on google and I sent the complaint.

They responded quickly and said they will look into it. They didn't and after a few weeks of not responding they just closed the case.

I reopened it again and after about a week of waiting I got a response that they are not gonna help me and that they are going to sanction the seller who has alredy deleted his account, probably the same day I reported him and already has another 10 fake accounts.

May 28, 2020 was the date of my ticket opening
May 29, 2020 they respond saying the ticket has been escalated to their team.
It is now June 9th, and I have yet to hear a single word from them about updating my phone number, so that I can fix my disbursement method on their website. That is almost 2 WEEKS. I have already uploaded all the required documents, this is absolutely outrageous.

I was using playeraucions for a year, had 100% positive feedbacks, if there was issues always fixed problems with the buyers, or issued refunds and everything, everyone was happy.
Couple weeks ago I got suspended randomly in the morning I saw email that my account was suspended. I was on hotel wifi. My guess that playeraucions system just randomly banned my account because I used hotel internet that was blacklisted... I received email from playeraucions support:

Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. This decision is final and binding.

As stated in our user agreement, playerauctions may suspend or terminate a registered user's account at any time if:

A.in playerauctions' sole and absolute determination, there is any breach of the provisions of this agreement by the registered user; or
B. Playerauctions has reasonable grounds to suspect that information provided by a registered user is untrue, inaccurate or is not current or complete; or
C. Playerauctions believes that user conduct is harmful to the interests of playerauctions, its employees, directors, affiliates, or other users; or
D. For any other reason in playerauctions' sole and absolute discretion.

I never broke any of those rules, can you please double check the account for me...

My playeraucions name is remyga

Thank you.

Sir im getting message on onsite messenger that your account has been succesfully buyed please send all the deatil to this email I have sending all my details and after some time I know my account got hacked. And im not geeting paid also please help me. [protected] offer id.
And I get message from voidking003.

I bought an account from you and the next day the account was recovered. it's been 5 days and I keep messaging you guys but I get no response back. I'm going to contact my bank to give me a refund because you guys obviously wont help me. You guys told me in the message you sent me that I you would have a response for my dispute in 3 days. That was a lie because it's been 5 days and you guys just keep ignoring me. I have sent you multiple screenshots of evidence that the account has been recovered. You told me you would contact the seller and let me know what they say. How much longer are you going to keep ignoring me? I feel as if you are trying to let days go by so that I will no longer be able to get a refund. I need you to resolve my issue today

I cannot remember my login password, I tried 3 times or so, and I think it locked me out. Upon attempting "forgot password" I filled the details and still have not yet receivied any password reset emails. I have tried this numerous times, no email. I even created a ticket with playerauction on May 12th, 2020, ticket number is: 446195, NO RESPONSE ON THAT EITHER after a week. I have posted updates on that ticket regularly and the status still shows open. No one has even started working on it and/or acknowledged the existence of the ticket. I am at my wits end and even tried creating a new account with another email, and im sure that has been marked as phishing - as I found out will be the case after reading through numerous FAQs and coming across that.

Kindly look into 446195, awaiting rresponse. It is annoying. Thank you, loyal user of playauctions

I placed an order more than 24 hours ago and send all the required documents to support the credit card I used ! And I've open 3 tickets with no hope of anyone responding ! Ive been awake all night to complete the order ! This is the worst service ever !
My order number is #6111359
Please contact me ASAP or I will just go ahead and file a complement and cancel my order !

Offer id is [protected]
so I got a message from Customer_Support on April 23 that said "Your listing has been purchased by"Zekzek"you have 24 hour(s) to deliver the item(s)! You have to contact ([protected]@gmail.com) and after"Zekzek"receives the item(s) you'll receive the money."
so I did that, and on April 24 I received this message "Your buyer"Zekzek"has confirmed the items. It may take up to 3 days for the money to enter your balance. If it does not contact Customer Support.

Regards,
Customer Support."
so on April 27, because I didn't receive payment I submitted a ticket at support (https://support.playerauctions.com/hc/en-us/requests/434562) and I still didn't get an answer from support.
Please help

Their payment method is not working for more than 2 months already. Absolutely noone is able to pay for my items using visa or any other option other than crypto.

That means that I lose literally more than 90% of orders (I can see that on their sites orders page) because people don't know that or don't want to use crypto, and it looks like they are doing absolutely nothing to fix it.

My guess is they are using crypto to avoid taxes.

Hello,

It has been almost a week since an account I listed has been purchased (Order ID [protected]). I received an email notifying me of the purchase, but nothing changed on the actual Player Auctions website. My offer was still listed until today (when I manually took it down). The day it was purchased, I re-registered the account with the buyer's email and they changed the password, but I have received absolutely no other information regarding this transaction. My balance on P.A. is still 0, and as I stated previously, the offer wasn't even considered bought in the P.A. system.

I have reached out to customer service via the website, highlighting this incident as a bug, but have not heard back yet.

Can you please shed some light on these events and assist me in receiving the funds in return for the exchange of my account?

Thanks.

I just bought an account today their guarantee of instant delivery is not really deliver the services they are offering. With these so many negative feedback I should have made a research first before buying on this market. Who knows maybe after a days or months the seller will reclaim this account. Till now its been more than an hour still no reply.

Ive tried buying accounts for osrs and my payment got declined but money was till taken out of my account nearly $1, 000. Listed below are all the order id's. All orders have been canceled due to being charged and them not fully processing. It has been roughly 4 days since the original purchase. Please help. I've tried contacting support and nothing has happened at all.

5999058
5989710
5989654
5987466
5987340
5987326