Polar Window of Canada
Reviews and Complaints

We ordered 2 exterior entry doors. We asked that our existing storm door be from front entry and placed at back door. Once new doors were installed we decided not to put back our storm door as it would not have looked good . After several conversations and emails I cannot get an answer or response . All we want is the cost of the install refunded. Product_Or_Service: Exterior doors Account_Number:

Polar Windows replaced several windows in my home this winter, and the results were not satisfactory When the work was completed, the custom made Roman blinds in my living room and dining room were several inches too short, and there was substantial damage to the plaster walls in several rooms. The roller blind in the ensuite could not be re-installed. Due to the pandemic, I reported the issues, but didn't follow up immediately. After a few months, I started calling weekly and spoke to Ken, who said he would look into it. He finally came out and took pictures and said he would be in contact. When I didn't hear from him, I started calling every week, and he told me he was "looking into it". Several more weeks came by, and they finally sent a crew out to lower the blinds, but they did not have masks, so I explained that I could not let them in. I haven't heard from the company since.

Door and Windows were ordered on April 2, and the door was finally installed in September . The front door does not open due to ice buildup in the gap between the door and its casing. I informed Polar Windows of the issue with photos on installation day. They responded by having the installer add a rubber piece to the casing's bottom, which failed to stop airflow. They promised to fix any problems caused by the door gap. With colder weather, ice forms in the air gap, freezing the door shut. The house's windows also have issues, like significant condensation at the bottom, which I don't attribute to home humidity as suggested by Polar Windows. The open concept area of our home means uniform humidity across the kitchen, dining room, living room, and front door. Condensation varies even between adjacent windows. Attempts to schedule repair service have been met with an answering machine and no return calls despite my messages. Mark had issues with the product or service related to Windows.

Two new doors installed and when it is cold they frost up on the door. Over the last 4 years, I have spent a significant amount on new windows and doors for my home and cabin. I have no issues with the windows, they are excellent. I had 3 new doors installed and once the temperature gets cold I can feel drafts and frost build up on 2 of the doors. At one point I could see outside as they did not seem to be installed properly. Polar sent a service man down and he had to silicone the holes exposed to the open, reset the door jamb on two of the three doors as they were leaking in the same area. No issues with the third door. He left and said the issue should be resolved. It got cold again about a week later and they sent the same person down as the issues were again present only when it gets below -18C. He again adjusted the areas of concern with plastic shims and more silicon. When I mentioned that the space between the top and the bottom of door along the areas that were frosting up seems to be an issue and is it possible that the door is not installed correctly as the gap from the top of the door on the opening side is tight and by the bottom it is a quarter inch. He said he was not here when the doors were installed, Maybe my house shifted and it is too moist in the house, he did a moisture reading and it was 45%. I showed him one of the original doors that has not yet been replaced and that there was no gap present. He said that polar would frown upon to have the doors reinstalled and that maybe try the company rep you bought them through. I never did and this past day, a year later, the temperature dropped and again there is frost build up and cold air coming in at the bottom corner on both doors. I have had to put towels to prevent the cold air from entering and with the high price per door I would expect better. The service individual placed more blame on my house then wanting to fix the issue. I had inexpensive doors for 22 years and did not have this issue. I believe they need to be readjusted from an installation perspective to correct the problem. My house is built on 33 piles driven to refusal and has not shifted(evident in the still remaining existing original door. I would like them to correct this issue of frosting and cold air coming in.