Air Pros
Reviews and Complaints

For the past 18 months, we have been tirelessly attempting to reach a resolution concerning the faulty installation and operation of our system. Regrettably, despite our best efforts, the matter remains unresolved, causing significant inconvenience, frustration and financial hardships for our household.

We find ourselves consistently directed from one individual to another, or presented with a series of DocuSign Non-Disclosure Agreements/ Non-disparagement agreements accompanied by minimal nominal compensation offers.

It is with utmost respect that I request prompt and sincere intervention to address this matter. The lack of clear communication, accountability, and appropriate action has left us disheartened and disillusioned.

The unresponsiveness of the last AirPros representative we were in contact with, Erin Cooper, has only exacerbated our frustration.

Despite assurances of returning calls and messages, Ms. Cooper has unfortunately not been forthcoming in her communication.

Please consider this as an urgent plea for your intervention and a final attempt to amicably resolve this situation. I kindly request a response at your earliest convenience to discuss the necessary steps to achieve a mutually beneficial resolution.

Air Pros cashed my check for $1,250.00 for a job that was canceled by *** who is one of the managers. It's been over a month now and they're blatantly *** my money. Buyer beware!

They refuse to provide the AC check up that was paid for when I purchased the AC unit. They keep not showing up to scheduled appointments and no one contacts me or takes my call. *** and *** business practices.

This company does a great job and has excellent customer service. They are reliable and have great technicians working for them. Did an awesome job and was really friendly and professional. Very professional and thorough, also very fast and efficient, I knew our furnace was in good hands.

I had a good experience with Air Pros, LLC, especially with my technician. He was very knowledgeable, patient, and detailed. He recommended a few maintenance needs and I didn't feel pressured to buy if I didn't want to. He was great and friendly and I would highly recommend him. I'll be requesting him for my heater maintenance next.

The installers did quality work. The staff was prompt, friendly, and extremely professional. We got much more than expected for the price, and are very appreciative. The crew was excellent, their installation was clean and the finished appearance is great. I will certainly recommend Air Pros, LLC and consider using you again in the future.

We can not thank you enough. Every staff member, I dealt with you was very courteous, professional, and very nice. The service was excellent from the staff that set a crew to come out and do a diagnostic test, from the salesperson and the service crew to the final person to come out and inspect to make sure everything was done to specs. It was a pleasure to have this crew fixed our AC unit.

The whole team from beginning to end did an excellent job. They went above and beyond on making sure our system was installed in the best way possible. They gave a great price, flexible payment plan, and installed everything from top to bottom. I'm very pleased with the commitment from both Air Pros, LLC. I highly recommend this company! If you're looking for a great price and great service this is who to go with.

I did not have a good experience with them. I had an emergency repair and was scheduled for 2-4 pm. I finally, after calling 3-4 times had someone show up at 10pm. they repaired it but they did not recognize that I had a warranty (10 year parts, 5 year labor and maintenance): the system was only 10 months since they installed it. I had a bill of over $1,100 including a service contract, that I did not need. I have called 7-8 times trying to get a refund and one representative of Air Pros told me that it may take 100 days to get the refund. They repaired the ac but I highly wonder about their business and sales practices. It seems like every repair tech is a sales person.

We purchase this air conditioner when it was called Solar Bear since then air pros is conducting the services unit. have had nothing but touble with this unit. Every time they come out it is something different. About 3 months ago they came out to clean unit. They suggested a UV light put in unit. We paid bill with cash but they did not have light wiith them. Suspose to come out next day and install. We spoke to another company and we decided not to put light in. called and cancelled the service and asked for my refund of $300. To this day I have received. I have made numerous calls but all I get is run around. I get told *** is suspose to call me no response. All I want is my money back I do not recommend this company

This company installed a brand new AC unit in Jan 2021. The unit came with factory defects and they have been to my house 3 times to deal with it. Every time I called their customer service people they are nice and all they do is gather your information but no one calls you back to solve the issue. I had to contact the technician diretcly to deal with the situation. One time I even went to their main office to speak with a manager. Today 08/08, I just got home from vacation and the unit is not working once again. I reported an issue last week before I went on vacation and was told I will be contacted by a technician but no one call. I just reported the issue again and we will see what happens next. This company is terrible. DO NOT USE this company if your need to repair or installed a new AC unit.

ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT ALERT Zero Stars They will charge you $1250 to fix a Freon leak by patching and adding Freon and say the $1250 is good for 1 year ONE YEAR OF THIS SERVICE OF FILLING AND PATCHING. They said they might have to come every 3 months but that there would be no additional charge for a year. Next time they come they pull a bait and switch and say that that service does not exist and nobody would ever promise that and say they can put the $1250 towards a new unit for a total of $4-6K? Then they call from multiple phone numbers multiple times a day for a customer service courtesy call even when you explain you are not the owner and say please do not call me, contact the owner they continue to call and harass you.

Sold a 40,000.00 system and it is flawed and not correct. This was replacing ducts and units. They are running a 240 volt condensation pump on a 110 volt extension cord. There are sharp screws sticking out of unit where they screwed in UV power supplies. The pipe is leaking and destroying the box they have the unit on. The box was cut wrong and they tried to cut it in place and gouged it. They broke the drain line in the wall. They stuffed insulation in one new pipe to try and control air flow because of design flaws. I was left to program unit. I had to set up and set up app myself. They argued and cursed while working. The house was always left in a mess. I had to clean behind them. They never called. When trying to talk to the lead tech. He proceeded to argue with me. They did not finish their work. When I call someone shows up and takes pictures and then leaves saying someone will be back out later that week. And then no one shows. I am having to get building inspectors and OSHA involved to look at system to document all flaws and dangerous hazards. Be warned. They only want the money and will not give the service to back it up.

Air Pros USA advertised on Facebook for an AC tune up service for $19. My AC was working fine, blowing cold air, never a problem, but I thought I should have it tuned up before the summer was in full bloom. I contacted them through Facebook and someone called me and scheduled a service. The technician came today. He asked me to lower my thermostat by 5 degrees to ensure the unit continued to work while he was working on it. I checked the thermostat and saw the temp read as 76 and it was set at 76, so I lowered it to 71. After 30 minutes, he called me to tell me that the capacitor broke while he was testing it. He wanted to charge me $200 to replace it. Since my AC was not functioning, I felt I had no choice, so I agreed to it. He supposedly replaced the capacitor and told me everything was working again. After he left, I noticed the temp read 78 on the thermostat, so I changed the set temp to 75 instead of 76 which was my normal setting. Then I left my house for an appointment. I came back 2 hours later and the temp in the house felt really warm. I checked the thermostat and it read 81. An hour later it went up to 82 at 6:45 pm. Now at 8 pm, it went up to 83 degrees. Air Pros USA broke my AC unit, and still charged me $200. I believe they are either incompetent or outright a scammer to offer a low price tune up to be able to come to your home and mess up your AC so they can charge you for a repair. I'm going to dispute this charge with my credit card company. This is not right. It's a fraud.

I purchased an AC unit 2 1/2 years ago upon the recommendation of Air Pros when they came out and did a "check up" on my system. I know nothing about AC units but the guy said "my ac unit was old and I should buy a new one." The previous owners did mention that the AC unit was older so I said , sure! Why not! With that , I would have a 5 year warranty and elite customer service. Lets fast forward to the last 2 weeks of my life. I returned home from Europe after spending the early part of the summer there. I come into my home and its warm but I chalk It up to not being used to the weather in Miami. I lower the temp 2 degrees and begin unpacking. About an hour later, I am covered in sweat. I go to check the AC unit and I notice the AC is up 2 degrees . I call Air Pros number and I am told I will be called by the emergency line. This is Saturday evening. Nobody calls me. For 2 days. Monday . I call at 7am in the morning and I am told , someone will call to give me a window. I receive a call but had left my phone in my car. I call the number back about 30 minutes after and I am told "the technician just left my house." (there was NO window given). I ask if I can get them to please come back out. Nobody calls until about 4. (mind you, I am in South Florida! The devil's belt!) The guy comes but he doesn't fix the issue. I call back that evening. They tell me a senior tech is coming in the AM . My window is 9-11. Nobody calls. I call the customer service at 1 pm and say, "hey! nobody has called" They inform me the tech was busy (nobody called me to tell me). They will get someone else over to me. At about 5 pm , some other guy shows who I assume is a "senior tech." He is not. He doesn't even have the proper tools to possibly replace a thermostat which is what I think is the issue. He clicks around a bit and the AC does seem to cool but he doesn't know what is wrong and can't tell me "what he did" to fix It. So, I have NO idea what the problem is. I ask him to call a manager because this is ridiculous! Yes, the AC is cooling but we haven't identified a problem and I am terrified this is going to break again! The manager and I get into a screaming match. He promises me a senior technician will be there first thing in the morning to check EVERYTHING! I cancel my 3rd day of work . Morning arrives. We are 15 minutes away from passing my 2 hour window. BOOM! Phone rings, senior technician tells me he will be arriving later this afternoon after I was promised! They would be here between 8-10 am . The "owner" supposedly calls me . I am NOW off the rails! I am threatening to go to every messaging board and social media outlet to expose them! He is a smoooooooth talker, ***, He calms me down . He tells me how much I am like his wife and I am a woman on a mission and how much he respects my work ethic. I have to admit. I really believed It all. He PROMISES me he will be in Hollywood on Tuesday and can come to house to check the AC. PERFECT! He checks in all weekend. He checks in on Monday. I call him on Tuesday since he DOESNT SHOW and he tells me he has an emergency and cant make It and will send a colleague! I can NOT make this up! The best part! IF I USE ANOTHER COMPANY, MY WARRANTY IS VOID! But what am I supposed to do when I cant get the damn company who installed It to show up? So here we are, a week later...my AC is at 78 degrees and *** - the supposed owner and smooth talker of the century - is trying to buy time by asking me if I feel "cool air" coming out of the system instead of saying "I am on my way ! or calling to justify why the hell he hasnt checked on me in the last week!" DO NOT USE THIS COMPANY! BUYER BEWARE! THEY ARE TRASH!

Contracted and paid $4400 to AirPros (CACXXXXXXX, CACXXXXXXX, CFCXXXXXXX, XXXXX, HIKPRPW803DP, HIRPRPE801J7, CNXXXXXX TACLBXXXXXE), to remove a leaking HVAC unit and install a new air conditioning and heating system. AirPros performed work at XXXXX *** Sunny *** XXXXX, on October 28, including AirPros installing an incorrect unit that could not provide heat and AirPros installed-swapped out a second system capable of providing heat on December 4. AirPros has failed to resolve a loud slamming thump noise that occurs every time the second unit installed shuts off after reaching a cooling temperature. First unit installed in October had the same identical noise currently experienced with unit swapped out on December 4. Multiple phone calls, emails requesting help to resolve the issue. The AirPros company has not addressed the problem to date (June ).

On 1/09 - Air Pros came to determine the fix for my a/c in Lake Mary, Florida where my husband lives during the week. They charged me $1,250.00 for the fix to my a/c on that day and the following day the repair tech was to return with the parts to fix it. Instead, a sales manager, ***, came to upsell the job. After a couple days of talking back and forth while I was traveling, we decided over the phone to go with a total fix of $5,500.00 to include duct work. I emphatically asked him over and over the total amount for the job was $5,500.00 and that the $1,250.00 would be deducted from that amount. 1/15 - their tech destroyed my property, flooring, cabinets, appliances, etc. due to breaking the sprinkler line. I have been asking to get refunded the $1,250.00 off the $5,500.00 as was promised by numerous people in the company. Now I want to be refunded the full $1,250. plus $5,500. as I do not have ceilings or insulation to do the repairs any time soon.

7/6 air pros ocala , i let them know i had a transformer burn out on my a/c . they said they would come out and check the system out for 19 .00 (100.00 off the normal check out) they came out looked ot the part ,it was already off . gave me an est for 296.00 plus any thing else ,i questioned the teck and he said it was high but that was it then he said he would include the 19.00.and would give me an est of any other repairs . he installed the transformer ,tested the system ,told me it needed a thermostat ,but he could not do that , i would need to do that my self , no problem , no other work was done , i never saw a est or bill until a couple days later when he was done he said i owed 579.00 i asked him what happened to the est . he checked his phone then said he would adjust it . i signed his phone . then the est for 296.00 the bill for 579.00 and the bill for 496.00 came to my e mail . i did call .they said it is what it is . i feel they over charged me 200.00 .

I had 2 units completely replaced The first unit is in an upstair's closet which controls the 2nd floor and the other unit is in the garage which controls the AC in the 1st floor. Both units were installed on April 15th. On July 8th of 2021 the upstairs unit got clogged so instead of the AC turning off when the water level got to the sensors it did not because the sensors were never connected during the initial install. It damage my ceiling below after weeks of contacting them they sent someone to look at it, a total of 6 people have come to my home and no fix for my ceiling and when i brought up the issues with the garage unit one of the techs just used duct take. I told him that the wooden box is not sealed and that I would like for them to put a metal box like the original unit. They promise me that they will send someone but now they blocked all my numbers. I have attached pictures of damage ceiling. This happened on July 8th. I need them to test for mold.

on July 4, our A/C failed and I called Air Pros to come out to give us a quote on a new A/C. They looked in my attic and claimed there were major problems with the duct work which needed to be replaced along with the A/C. They emailed several quotes which were quite confusing and on the phone started renegotiating the price without being clear as to the work being done. We understood that the duct work would be replaced in addition to getting a new a/c/ for $13,000.00 which seemed excessive but on a holiday in the heat, we agreed. They also agreed to remove the old fiberglass insulation in the return an replace it. which they did not do at the time. When we called them about it, they sent one of their inspectors out who went into our attic and said there was no new duct work and in fact it did not need to be replaced. Also, that the fiberglass insulation did need to be done. They did return to replace the insulation, but refused to discuss the duct work and pricing.

I purchased a HVAC system for $7,250.00 from Air Pros. The sales person, *** indicated that they were based out in Florida, but here in Texas doing business. After HOURS of asking him questions, though he seemed to want to rush me into a decision, I was not to be rushed. Fast forward, April , a new system was installed. Now, we're in September and the system stopped working. Brand new system. 9/4 @ 2p, I start calling Air Pros to send a tech, but I was told by 6 different people that they were only receptionists and that they would relay my messages to a dispatcher. The dispatcher, in turn, would notify a tech. Was promised on today 9/5 @ 8a, then 10a, then 10a-2p, that a tech would be calling me. Their chat feature wants to charge a fee, DESPITE the fact the system is brand new and under a 5 year service (per Shawn, but the contract showed 2y, even after I emailed questioagreement! Frustrating to say the least. Going into day 3 and no call, no text, no email...nada!

I recently paid for a brand new indoor/ outdoor air conditioning unit from Air Pros around July 22. I paid *** for the system which included insulation and a 10 year parts and labor warranty. I got an error code after the first day of install. I was stood up 3x by the company. I lost A/C to the point to where it wasn't blowing cold air at all and they did not seem to care. One of their technicians turned on a breaker that was tripped without investigating what caused the outdoor unit to trip which caused a loud pop from the outdoor unit which may have compromised the unit. I called and had technicians come out multiple times due to the brand new unit taking longer then it should to cool. After dealing with this company for over a month without resolve or fixing the issue I called another company to repair their mistake. They found 3 code violations and a fire hazard from the initial install from Air pros that cost me *** It cools better but am still not satisfied with it

This company came out diagnose my a/c that was not cooling. I had just gotten out of the hospital and the house was hot.. Apparently it was improperly diagnosed by the 1st tech that sent out. After he replaced the motor, it finally came on but was very loud and whistled. We asked him to come back because it was so loud, although he was very professional and SEEMED knowledgeable he couldn't fix it and was at our home for more than 4 hours diagnosing. The 2nd tech (***) that was sent out seemed like a used car salesman. He told us the entire unit needed to be replaced. The 3rd tech was outrageously rude to my husband when we asked for a second opinion after he told us all of a sudden the entire ductwork needed to be replaced. I then called the manager and explained our distrust in his company and at this point we needed a refund of the maintenance fee we paid in advance to the 1st tech plus a partial refund because we had another company fix a minor leak. He agreed and never processed i

I contacted this company to resolve a leak coming from my AC unit. I told them over the phone about this leak and they scheduled an appointment to have it resolved. An employee came to my home in October this year to look at the unit and told me he could not get it fixed because he did not have a vacuum pump to get rid of the leaking water. He said I still needed to be charged $119, but he did not do anything that day. He called a coworker to schedule for someone else to come. He asked me the time I was available and made my new appointment. But no one came the next day. I contacted the company again to have the AC unit fixed, I again scheduled another appointment. This new employee called me before the appointment to inform me he also did not possess the tools and that basically he was not going to come to my home. I have called so many times to speak to a supervisor. The employee that came to my home did not even touch the AC. At this point, I'm trying to get my money back for a service that was not provided on their part.

On September 8 Air Pros LLC serviced my air condition unit. Before I gave them the permission to commencing the work I explained the issues I was having which was the unit was not cooling properly and the vents had condensation around them. Air Pros LLc assured me that they can resolved the issues by replacing the plenum, insulate the attic but about three weeks after did the work I was still having the issues with the condensation around the vents and the unit was still not cooling properly. I reached out to Air Pros LLC and notified them of the issues they sent a Technician on October 7th, to seals the vents but this still did not stop the condensation so I tried reaching them a second time but to no avail when I called the office I was told that they cannot find my information in the system so I reached out to the finance company who told me that they will open a case with Air Pros LLC on my behalf however, I did not receive any follow up regarding this matter from the finance company until January 23. They informed me that they are going to close the case because they were unable to resolve this matter with Air Pros LLC and informed me my rights as a consumer that I could file a complaint with the complaintsboard.com and the State Attorney's Office. Another major complaint is Air Pros LLC refused l to provide me with pictures of the insulation they did I ask numerous occasions for the pictures but to no avail. Since I don't have access to the attic I wanted to see some sort of proof that the attic was insulated as per work order but as of today I still have not receive the photos as requested .

service requested was not performed according to my request. On 01/09, I contracted with Air Pros, LLC to come to my home and perform a coil cleaning service of my air conditioning system. My A/C system shows that this service was last performed on 06/24. This service entails unsoldering the A/C coil from the air handler, evacuating the refrigerant, taking the coil outside and its cleaned with an acidic solution and then hosed with water. The coil is re-soldered and the entire system is put under a vacuum and then refrigerant is put back in. This service takes from 3-4 hours depending on easy/difficulty to remove the coil. On the date of the service a lead tech came in conformed that I need a coil cleaning. Once he confirmed that I need what I requested, I asked him about the service and he confirmed how it was done accruing to what I previously described. He quoted a price of $650.00 and I said no problems. I gave him my card and he charged for the service. He then contacted a tech that came in to actually perform the job. This tech sprayed the coil with a solution (still installed in the air handler) and cleaned the outside of the unit and was done in 30 minutes. When I asked the tech about the service I requested he said he performed the service he was told to do. I told him I was very displeased and this is not what I wanted; he said that a *** from customer service would call me to make it right. When I spoke to *** I told her I wanted my money back and she said she was only authorized to credit my account back 300.00 dollars which she did. They did not provide the service for the goods and services that I requested and ripped me off. I am requesting a full refund for this service as it was not performed.

I paid for the priority service which is supposed to give you first access to appointments. After I bought this service they made me an appointment for my first A/C maintenance check. The tech was to be here between 6-8pm. At 8:30pm I called to inform Air Pro that no one had showed up yet and they said to just keep waiting and someone would be here. At 11pm I called back because no one still showed up. They said someone would call me back but I never got that call and no one ever showed up that day. I called back the next morning and Air Pro gave me another 2 hour window for the next day. No one ever showed up for that appointment so I called back. Finally someone came out and did the maintenance check and said I needed all new duct work. They said that my A/C would work perfect after the new duct work since my A/C was only a couple years old. I paid for the duct work which was over $2400. They said it was a big job and would take half the day. The techs came out and were done in 2 hours which surprised me since I was told it would take half the day. Before the techs began my A/C was at 78 degrees. After the techs were done the A/C got down to a whopping 77 degrees. The techs said give it a couple hours and it would reach my desired temp of 72 degrees. I waited all day it stayed at 77. I called back and they scheduled me another appointment and again no one ever showed up. I called again and made another appointment which no one showed up. I called again and they said that my A/C would not work properly unless I paid another $200 to have the box insulated. If that needed done why didn't they tell me that in the beginning so that I knew what the total repair would be? The maintenance check was originally done to diagnose any repairs that the A/C needed. Why wasn't I informed of needing the box insulated from the start? I would never recommend this company to anyone. They are a major rip off.

I'm writing on behalf of my parents who proceeded to contract this company Airpros for an expensive job. My parents contacted this company because they were having issues with the air conditioning system not working as well as the insulation in the attic. They started a contract with them, with a quoted price over 24k in September. My parents got a loan, recommended by Airpros, from Concord. The loan was approved and work began the next day. Since completion, the work has failed all city inspections, the rooms remain hot, and the new AC unit installed has leaked, requiring my dad and me to intervene. My mother has repeatedly requested a Spanish-speaking representative to discuss the issues, but no follow-up calls have been received. Only two people, claiming to be managers from the local office, have attempted to assist since September, both of whom have since quit. They noted the issues, but it's unclear if the information was relayed back to the office, as we've had no communication about a resolution. I've taken the initiative to call daily since Monday, June 20th, only to be promised callbacks that never happen. We even had an inspection scheduled for today, 6/24/22, between 8-9 am, but by 10 am, no one had reached out or arrived. I've requested all documentation and permits since September, but nothing has been provided. The job remains incomplete and is causing further damage to the home, with Airpros showing no willingness to address or take responsibility for the issues.

I feel totally violated. I am traumatized! I purchased my townhouse 6 months ago. From the first day the house was not cooling properly even when I turned the a/c down to 60 degrees. ART Plumbing and Air Conditioning sticker is on the a/c unit so I called them. They gave me the run around and defrauded me out of approximately *** I tried to get the issue resolved by calling other A/C companies. I told them all that there had to be a leak somewhere that it appeared that the air was escaping because it was not coming through the vents. I came across Air Pros -rep, *** came out and told me that cutting out the ceiling would be costly for me and the best thing to do would be aero seal. He showed me a you-tube video and in the video the process could take up to 4 hours. He said that would be the best thing for me to do and it would cost me less. He says the techs would come out and do the work and if aero seal didn't work then I would have to go the other route of cutting the ceiling to gain access to the ducts. I financed the aero seal *** The cost to cut out the ceiling would be *** and so they would deduct the *** from the *** and I would pay or finance the difference. It seemed legitimate so I went with it even though he seemed eager to get it done, and he was fast-talking I thought he was honest and was really trying to help me but all along he was just trying to line his pockets. I'm a single mom and paying *** a month for electricity was getting old fast. The Techs who came to do the aero seal weren't even in my house for 2 hours. A few days later, I had an FPL Home Services tech come out and check the work that Air Pros did. The FPL Home Services tech told me that he doesn't know what they did but there is no air going to my ducts/vents. I called Air Pros to come back out and re-do the aero seal. They sent out a Tech named Raul. Raul checked majority of the vents with his little fan/analysis gizmo and saw that the air flow

I needed a tune up for my air condition so I contacted air pros LLC company to get the job done instead the tech guy suggested I buy a new air conditioner since it was 10 years old so he call out another person to give me the price on a new air conditioner I agree to a new one a Rheem so they sent me a *** something I never agreed on so I sent it back he already had charged my card for *** and when the job was to be complete I was to pay another ***. O0 so they was charging a total of *** for a new air conditioner. Since I sent the *** back to them on April 11, 2022 I have not received my refund of *** and no refund I have tried to reach a manage more than 5 times they keep giving me a excuse that I need to call back at a later time to reach a manager then when I try back at a later time the phone rings for them and then hang up i was asked if I have the unit because they are say I have the *** unit that I sent back they have no paperwork Signed from me that the job was completed they didnt give me anything saying thats what they was going to charge me because he say that was going to be done once the job was completed now Im without a new air condition unit plus they still havent refund me my *** and I dont need a new air conditioner I just want my refund back and they havent did it yet this has been since April 11, 2022 now Im obligated to pay on a credit card for a purchase that never happen I have proof of my old air conditioner with the paperwork that is still what I have in my home i can send pictures. I have email from the guy of a estimate only I have text message that he say they refunded me with the amount I stated suppose to be refunded *** . My air conditioner is a Lennox what I have in my home they didnt do anything for me but take my money and no refund yet