Del-Air Heating, Air Conditioning, Plumbing And Electrical
Reviews and Complaints

DO NOT USE THIS COMPANY!

Within one year Del Air went from a 5 star review to a one star review.

I had an appointment scheduled for Saturday Aug 12 as AC was not cooling. (83 degrees in my home) - Tech came out - worked on issue, but did NOT solve the problem.

I contacted Del Air at 8:30 pm on Aug 12 to ask for a tech to come back out on Monday Aug 14. An afternoon appointment was scheduled. Del Air was a NO show.

I contacted Del Air the evening of Aug 14th to see what had happened. An email was sent to management (Scott). Scott called me Aug 15 to apologize and assure me someone would be out on Tuesday.

Tuesday was a NO show. No phone call No technician…. I called back on Aug 15 at 8:30 and cancelled any appointment they might have had scheduled.

I have contacted a different AC company and will keep you posted.

Replaced two 3 ton units. Del Air has done the maintenance on our previous units that lasted 19+ years. Tony *** handled the sale and I found him to be honest, educational and prompt in getting our replacement done. A team of 4 techs did the job and we are content with both the sale and installation process.

wow! how do i even start bought a brand new trane system, salesman told me i had 10 yr parts and labor warranty, after 2 years and 2000 dollars in repairs turns out there is no labor warranty, just had another problem they qouted me 778 dollars, i said enough is enough had a second opinion they fixed the issue for 250 dollars, this place is unbelievable

THey came out and charged 79 $ for a complete diagnostic. Found leaking coil. cost to fix 1,406 got it to run then they didn't realize the the cond. motor not working properly. have to order. Why didn't the very first tech. find the motor not working? We have no AC for 7 days and they don't care. I have 2 small children,9 months and 4 years old and a wife that are suffering. Today is Monday Aug 23 and still haven't fixed it. Very poor performance and way too expensive.

Absolute con! Did not honor my warranty at all. Came back multiple times to fix the same problem. It was horrible they were suppose to send 2 guys but only sent one and it took up our whole day. They used my husband as an employee. The worker asked him to help my husband was climbing ladders and lifting heavy things and literally working for 8 hours or so with this guy. I told them I was not going to pay but they said they are not leaving without a check. They are con artists to say the least.

They should be forced to close. The tech came out to check the compressor the part is under warranty and then they proceeded to tell me it 2100 to replace it. My home air conditioning unit is only 7 years old and del air installed it. I found another company to do the sale work for 850. This company scams and rips people off went they need help the most. So they warranty NOTHING try to charge a huge amount for labor, delivery charge and equipment needed for the repair. DONT USE DEL AIR FOR ANYTHING.

Del-Air went above and beyond to assist me with issues we were having with our duct work. From the sales team to the installers to the billing department, everyone I dealt with at Del-Air was courteous and professional. The new ducts they installed were expertly installed at a fair price. I had no mess to clean up as they were diligent in their clean up before they left. They even followed up to replace new grills that were on backorder (without me having to follow-up with them). In this day and age where companies are struggling to get employees that want to work, Del-Air provided me with service that gave me great peace of mind. Thank you!

Purchased unit several years ago and all we keep experiencing is constant problems with the unit. Multiple service calls over time to try and fix the problems. Most recently as of this week, a tech was called out to only simply check to see if it needed freeon because of going on vacation. Tech said all was ok, and the hours later, the unit completely died. Now we're being told a part needed to be ordered for almost. $700.00. In addition, customer service is horrible. No return phone calls, constantly leaving message and when someone finally did call back, were told the unit needed a $700 part. It all just seems very suspicious. This unit has caused so many problems from the date of purchase.

We are currently building a brand new home. The builder hired DEL AIR as the subcontractor and they installed two brand new Trane units in our new home 3 months ago. (We have not closed on the home yet) but the units have broke atleast 4+ times now. It takes a week for the tech to come out. The last time he came on Friday 6/17 made a repair and on Saturday 6/18 the ac was again not working. I read reviews the Del Air has knowingly installed defective units. I'm very frustrated and concerned b/c we're not even in the home yet and already having so many problems. If I could give DelAir zero stars I would. Ridiculous. (Someone who works for Delair also told me they are pulling out of southwest Florida and closing their Fort myers office. I can only imagine how hard it'll be to get a tech out then for warranty issues). BEWARE!

I was visited by one sales man regarding replacing my 5 ton very old AC. I was give a set of 2 prices to select. I called the sales man informing him of my selection, asking if the company needs any funds. He stated none needed until job is complete. I called him & left a message to call me back. HE NEVER DID. I sent him an e-mail. THERE WAS NEVER REPLY. I called for him at Del Air office where they told me he we he will reply. HE NEVER DID. I called for the Sales manager at 11:55 am to discuss this matter. I was told he will call me back because he was busy. At 2:00pm NO CALL BACK, EVER. I must agree both, the Sales Man and its Manager ARE TOO BUSY. This is very bad for the reputation of this company which heavily advertise on TV. and cannot provide the service I am presently looking at other AC providers for goods and service.

Del Air has been to my house three times now. Result: I have no AC at all when the heat is topping 100. The first tech failed to find the problem. The second tech found the problem but could not himself fix it. The third tech started work, but said he saw a dead animal in the duct. I scrambled to find a remover and got it done in a hour at a hefty fee. But the tech never came back. Del Air claims that he called and I didn't answer, but I had the phone by me and never received a call. They knew that I am elderly, that I have no safe place to go in the pandemic, and that my AC was off. I had reported this, and that the animal mummy (years old) was removed. They couldn't have tried the call again in these circumstances? I spoke to customer service tonight and asked how I could have avoided the "we called you" scenario. Their answer was basically that I couldn't.

I have a new home (less than two years old) with a Del Air installed Trane HVAC system. On 5/4 I called for service as the system wasn't cooling well (it acted like the coils were freezing from a loss of coolant. Because the unit has a 5 year warranty, I assumed the only charge would be for replacement of coolant. After the technician checked it out, he showed me the valve that was leaking and had to be replaced. Then he told me that I would have to pay $719! Yes the part was free, but the bill was the service charge. It turns out that I was charged a flat rate for 6 hours on a job that should have taken less than two, Most of that time, the technician was out at his truck and on the phone... but he certainly wasn't working on my system most of that time. When I requested a detail statement of the work performed, I was told by the customer service department, that they don't provide a detail statement, only a general job description. NEVER AGAIN with this company!

I am writing this complaint on behalf of my uncle since his English is limited and I am an AC tech with 30 years in the business. Del Air tried to charge full price for a repair on a warranty part. System was installed in a new construction home and came with a 5 year factory warranty on parts. System had a motor module fail before 3 years and the tech said it is not under warranty. Uncle paid the service call to be lied to about warranty part so he sent him away knowing he was taking advantage. He then called me to tell me what happened so I fixed it. After calling to complain they said that it was under warranty and it would be $300 for labor instead of $800 for parts and labor. Uncle would have been perfectly happy to pay that at the time but it was too late considering they didn't get back to me to tell me that until I called back 3 weeks later as they never returned our calls. They didn't honor the factory warranty on a system they installed and tried taking advantage of my uncle.

If I could use a zero I would. This company came to my house to service two air conditioning systems. One apparently just needed reset. They reset it and charged me a typical $79.95 diagnostic charge which was okay. The next unit he put one pound of freon in and charged me $79.95 and $80.00 for the freon. It froze up again the very next day and sent another technician out. He said it was the TXV thermal expansion valve. It was going to cost $775 to fix. He didn't have the parts and it was late and he said someone would contact me the next day. Two days later I contacted them and they said that the cost would be $933. I contacted another company and they came out and fixed it for $80. I wrote a review on Google and they said they wanted my name and phone number. So I gave them the information and two days later they still hadn't contacted me. I called them and finally I spoke with a supervisor and he said he would have to talk to a manager. I waited a week and they never got back to me so I called again and he said what do you want. I told him I wanted a refund. He said okay. Its been two weeks and still no refund.

Del-Air installed a Lennox heat pump in my new home in 2013. The evaporator coil starting leaking sometime in the first 3 years, and the system stopped functioning in July . A replacement coil was offered for $550, though the system was still under warranty, and there was a class action lawsuit settlement with Lennox for these coils in 2015. I paid the service call, the freon recharge, the leak test, and the coil replacement cost. 2 years later, the replacement coil had leaked another 4 pounds of refrigerant, and the system stopped cooling in May . By July, Del-Air located a specially "coated" coil, and offered to install it for $550 (plus the cost of the service calls, the leak tests and the freon charge to get me to July). In August , the system once again stopped cooling efficiently, and I asked for a service call to check for freon leaks. The Technician arrived without functioning leak detection equipment and told me he did not know when he return. He offered to charge my system, unaware of the exact cause of the leak. Del-Air later offered to send out another technician to perform a leak test for a separate fee (1st call + freon + a second call for leak testing => $500). I called to ask whether they would honor the $550 price for a replacement coil, and I learned the replacement would be over $1300 this time. That would bring the total cost to keep this system running for almost 8 years to more than $5k. Del-Air made no attempt to offer me any other solutions. Consider another AC sales and service company. It seems Del-Air has too much business, or too little staff right now to take good care of its customers.

Maintenance service did not do their job in 4/21/22. On May 1st, 22. The Thermostat in house did not work. I called Delair and they sent out a technician. The technician did not check the battery on the Thermostat. The technician continued to work on the outside unit and changed something. Technician was talking to her supervisor when she was working on the unit outside. Technician tried to turn on A/C and the thermostat did not turn on. Then Technician asked me for a battery and she changed the battery on the thermostat and the unit started to work. I asked the Technician if something is wrong with the A/C unit. I was charged $303. Then the A/C was running none stop for a while week and the A/C was not COLD. In early in May I called Delair and was told they only had availability on 13th of May. May 13th another Technician came to my house and I explained to the technician that I had another Technician on May 1st and she said the freon was in the zone. She showed me the gage and it was OK. However my A/C was on non stop for a week until I called Delair again because my until was running non stop. On May 13th the Technician said my unit was low on freon. So he add the freon. And I was charged $279.65. I called about all these Technicians and I wanted a refund because all this happened within a month and I was charged all this money. It was firstly diagnosed incorrectly. The Technician had no experience. Then the second Technician knew right away what the problem was. My A/C unit is working perfectly. I want a refund for all these visits of Delair. I have been calling Delair for two months and talking to different supervisor about my complaint. Delair finally sent me a refund for $27.60 on July 5th 22. I need help with my refund and the Technician should know their Jobs before they come out to customers homes. The service maintenance should of seen the problems with the Thermostat when I did my Maintenance service in April.

I arranged for Del-Air to conduct a routine AC maintenance on my 5-ton unit, one of 2 units in the house, the other being a 2-ton unit. The units were installed in July by Del-Air. The technician came on 10/14 in the afternoon, did the maintenance, said everything looked good and within the parameters they check for. My daughter was coming that evening from out of town with our 8-week old grandchild and we wanted piece of mind that the system was going to be keeping the house cool for her. Ironically, just about the time she arrived, around 9 in the evening, the AC system failed, throwing an error code on the Nest thermostat that said no power to red wire. I rebooted all the systems to no avail. We called Del-Air's 24 hr repair line and was told that a technician was not available until the next day. Unfortunately, the house was so hot already that my daughter could not stay with us, not very happy at this point. A technician came the afternoon of 10/15 and diagnosed the system failure. He traced it to a short in the evaporator high voltage wiring above the capacitor connection. When the system shorted it contacted the low voltage wiring adjacent to it, having an effect that the tech described as lightening hitting the system. After tallying up the damage it came to over $3000 in parts, which would have to be ordered. The system could not be made functional and it looked to be a couple days waiting for parts. The tech was reluctant to render an opinion on why the short occurred. He noted that it was a 10 year old system and that it may need to be replaced if the damage turns out to be even deeper after replacing the known bad parts. To me though, the source of the short was clear; when the first technician removed the access panel and probed all the wires he did not arrange them back into tie-wrapped bundles. Closing the access panel against the loose wires allowed them to make contact with other wires while the system was running and vibrating. At that point it was like a ticking bomb waiting to explode, and of course it did. At this point my house is 86 degrees, my new grandchild cannot be at my house and is leaving to go back home, my small business which I run out of my home had to be paused since it requires climate control to run some of the equipment and I have no ETA on when it's going to be fixed. On top of that, when the parts dept called about ordering the parts, they wanted me to pay for them. I explained what happened and then refused to pay for the parts. I requested someone get a hold of me that can remedy this situation. This was on Friday the 16th. The weekend passed by with no word, the only saving grace was cloudy and wet weather helped keep things slightly cooler. Monday morning I received a call from Yolanda in Customer Service. I explained what happened up to this point and she said she would forward it to the area supervisor. Several hours later I received a call from Lynn in the Parts dept that all parts are ready to install, that a technician was coming out within the hour and that Del-Air was paying 100% of the repair cost. It was a huge inconvenience for me, my family and my business, but at the end of the day I was satisfied that Del-Air acknowledged the mistake, apologized and the technician showed up as promised. Within 1.5 hours he had the system restored and it has run as expected since. In light of all this I will still recommend Del-Air. They stood behind their work and made it right, even if it took some very uncomfortable time, and without having to complain to layers of management before getting any satisfaction.

We purchased a new AC from Del Air. Sales rep was Mark Tocci! He convinced my husband to purchasing a new ac. However we later found out it was overpriced by $10k! I talked to him briefly by phone only once as he never returned any email, text or calls questioning price!. Mark attempted to trick others we know but was unsuccessful! We also reached out to customer service however they never addressed our concerns. We are requesting a partial refund for a fair price on ac we purchased.

I requested an HVAC to come out because my mini split was not cooling my bedroom. The tech asked me to turn the unit on and after I turned it on, he stuck a screw driver in my unit and pieces of plastic parts flew from my unit. Another tech from del air returned to my home and he witnessed that my unit was damaged and he said yes , “the tech damaged your unit and Del air is going to order and replace the damaged parts. The initial visit was on July 2 and 22 days later, I have yet to hear when they are going to repair or replace my unit. Also, my unit is o my 1.5 years old and under warranty.

My AC quite working on Sunday 7/16/23. We called Der-air mid afternoon. They can send someone out that day. $99.00 service fee and if we agree to repair that will be waived/credited. Ok agreed. Juan came out fairly quickly and diagnosed that the fan motor was bad. No he didn't have that part but he would order through his tablet and should be next day. Also he told us if we put a large industrial fan on the top of the AC it would be a temp fix for the broken fan motor. Except he told us to put it backwards and it didn't help and could have damaged the unit. Next day I called at 8:30ish and got a pleasant employee that said the part was ordered and that she would follow up and let me know when it would come in. Nothing else all day. I called on my way home from work and got a not pleasant C/S rep that said the part was not ordered and this was a process and I just had to be patient. I Said I was not patient if the part was not even ordered and want a supervisor. She kept insisting this was the way things worked. i told her if I didn't get a supervisor I would cancel my CC payment . I got the voicemail for Mike. We bought a small window AC and installed it in the bedroom just to get some sleep. Next Am I called and talked to Mike and he assured me the part had been ordered from the manufacturer and he would personally keep track. I asked him to just communicate with me about how long this would be so we could decide if we need another temp AC or Hotel. We have Xlarge hairy dogs and was concerned about their safety and my husband is a handyman so he works in the sun and needs to cool off in the evening. I called again and left another message. My husband has been calling and getting the same run around. He also talked to Mike and got the same answers.

We have yet to hear back from them and it is Thursday. Last night we called in a favor from a friend and they had someone out after hours. It took them less than an hour to diagnose the fan motor and remove and repair the faulty fan motor. Of course they carry the part on their truck. its a common problem. The fan is universal. Cost total was $300.00. Less than an hour later I had a working AC. We have put a stop on the CC payment. Its Thursday and still nothing from Del-Air. We have canceled the CC payment of 1/2 of the estimate. Del-air will have to sue me to get paid 1 penny from me. I was lucky to work in AC but for 3 days my husband and my dogs suffered in unbearable heat. It is not Del-Airs fault the AC broke but the poor service and customer service kept us in the heat for 3 extra day. This is inexcusable .

14+ months: Condensation, mold and rust keep returning to the air handler plenum/closet that multiple technicians have tried and failed to remedy. Equipment Information: ***: Complete Split and Package Unit Variable Speed 10 year INC. 8/26 to 8/26/2025 Issuing Dealer: DelAir, Sanford, FL We have had continuous issues with condensation and the resultant mold/mildew build up, along with rusty screws and bolts on the plenum as well as mildew on the upper walls and ceiling of the HVAC closet(covering about 1 sq. ft. on the walls/ceiling). Del Air has sent a technician out each time which has been about 4 times over a period of almost two years now. The most recent was in August . which left us with a big mess. We now have condensation AND runny paint or sealant (I'm not sure which but it's gooey). I have made phone calls and sent email with pictures. The problem remains unresolved and my phone calls and emails are now being met with silence. It is now September 10th and I want Del Air to send out a supervisor or a well versed specialist who can accurately assess the problem and fix it, period; not just patch it up. They have previously been responsive and polite, but an actual solution is what I seek. Sincerely

Date of transaction: January 29 Amount of new installed entire air conditioning and heating system paid in full for: $9,396. Customer #XXXXXXX. Del-Air air-conditioning in Sanford, installed an entire system in January and the system keeps shutting off. We have had to call someone twice to come and resolve the problem and now for the third time our system is not working. It is very difficult to get a hold of customer service and get someone to come over, it literally takes me days to be able to get someone in the phone and get a response. I don't understand how a brand new air conditioning system it's giving us such troubles for less than an entire year. I paid in full for a service to be done properly and now this new system is giving us more issues than the old system we had. I want the company and come to my residence to resolve this issue and find out why the new system keeps shutting off on us. We shouldn't pay for repairs with a warranty and for a installation that is not working properly in less than a year of installation. The maintenance should be given without a cost if this is giving us such problems so early. I would like Complaintsboard.com to contact this company and give me a response and come fix my air conditioning. Thank You

2+weeks to repair ac. Still not repaired. 1. circa 2017; buy top of line A/C from Del Air Sanford including extended warranty. 2. July 1,2020, lightning strike. A/C off, thermostat dead. Call Del air and they advise calling on Thursday. No appointments available until the 4th. 3. Call del air on 2nd and explain I'm leaving for vacation on the 3rd and won't return until the 10th. They ask if this is a service call in response to my question about my extended warranty coverage. I comment that I believe the control circuit card has been damaged (base on previous experience) and that the thermostat is dead (based on observation). They request that service be delayed to the July 6th when my neighbor can monitor repairs. She'd previously agreed to do it on Saturday the 4th 4. July 6th, repairman appears with no thermostat in hand (?), and says thermostat must be ordered. 5.July 7th, AM, Del Air calls and says thermostat has arrived and will be installed on 7th PM or the 8th. 6.July 9th, PM, repairman installs thermostat (two days after arrival) and finds additional bad circuit card. Being so late on Friday it can't be ordered until Monday, July 13th. 7. July 14, we were told part would arrive in PM. 8. July 15, PM, called about part. Response was "what part'.

Defective unit sold and installed My Trane unit was installed on September 11. On September 25 I called Del Air about an issue with unit not cooling properly. I was told by representative that my warranty had expired and I would be charged a $79.00 diagnostic fee. I expressed surprise that the charge would be applied though it was on 14 days past warranty. I asked for a manager to call me and received no call back. Since the warranty was 14 days over I was told that I would receive a 15 percent discount on labor. Any reputable company would have waived the labor charge after a customer paid $6000.00 for a defective unit. There is no way a brand new unit would have this issue in a year. The issue turned out to be a Freon leak in the coils inside the house. I called a reputable company and had the issue resolved. I paid $1200.00 for leak detection, replacement of part, and Freon. I request a reimbursement for my expenses incurred. I was sold a defective unit, and at my last preventive check the Freon level was not checked. Checking the Freon level might have avoided this situation. This does include the awful day of install. The crew was loud, boisterous and unprofessional. The strange thing is Del Air came highly recommended.

My brand new system installed by Del-Air 5 years ago. I replaced 2 coils during this time (last one 4 mths ago) and today the system is down again. In 2015 we bought a brand new house with an AC system installed by Del-Air. The system includes an Aprilaire evaporator, which has not worked properly since the beginning, blew fuses, made noises, and leaked water. Del-Air has eventually stated that it is useless and I should just turned it off, even though I paid $3500 for it included in the price of the house. I did. In the main unit, I had to replace (and pay labor for) 2 evaporator coils, the last one 4 mths ago. They blamed it on the manufacturer. Today, the system is down again, with what looks like another leak (blowing warm air). I called for emergency service, and their appointment is in two days! I requested to talk to a supervisor and was given the runaround. When I finally reached the voicemail of one supervisor (called Scott), the voicemail was full and was not accepting any messages! Does this sound like a company that cares about its customers? I have held maintenance contracts with them throughout the 5 years, so Del-Air cannot claim that the system was not maintained. These maintenance appointments are another problem by themselves, I had to accept one past midnight, and they are typically booked for months in advance.

Unethical Business Practice- Upselling & Quoting for Expensive Unnecessary Repairs I called Del-Air on Monday, October 19th due to my air conditioning system stopped cooling. They sent a technician out at 8pm that evening. Before the technician even looked at the problem he tried to upsell us a whole new air conditioning system on the basis that the unit was over 10 years old without even looking at it first to see if it was repairable. The unit is a 12 yr old Carrier Infinity system that costs over $10,000 new and had a brand new compressor and coils installed just in August by Del-Air. When we rejected that, he did some "tests" and then said we needed a new compressor. I called their office the next day for the quote at a cost of over $3200! I decided to get a second opinion. The company that came out the same day immediately diagnosed it and repaired it with a new start capacitor and relay at a cost of only $290. I called Del-Air to complain to a supervisor about their business practices and the $79 charge I paid for a gross misdiagnosis and told them I wanted a refund. I have still not heard back from the supervisor about the refund. It is shameful that this company will easily and knowingly take advantage of unsuspecting customers by telling them they need a new air conditioning system or making costly unnecessary repairs.

In August I purchased two Trane XR air conditioning units with air handlers and compressor and spent over $15,000. One of the units never worked from day 1 and there was water stains every time I changed the filter on a monthly basis. Del-Air came out at least 10 times since then. The first service call was on Sept. 3, 2018. Finally Nov. 28, 2018, they changed the evaporator coil under warranty since there was a leak in the coil. I continued to have problems and they came out again on October 22 and paid an additional $270 for labor and parts that were never installed correctly in the first place. They came out again on Oct. 25, 2019 and than again on Oct. 28, 2019 where I had to pay another $116.. They came out again on Nov. 7, 2019 claiming it was the air damper for which I paid $702.75. They came out again on Nov. 25, 2019 and again on Jan. 2, 2020 where I paid $79.95. They came out again on Sept. 21, 2020 and I paid $311.95. Finally, on Mar. 23, 2022, they came out and charged me $307 and said the coil needs to be replaced due to a leak and I would have to pay for labor. I had no choice but to get the same replaced on Mar. 31, 2022 for $1,365.30. I've had to replace two coils in the last 4 years which is absurd and should not have had to pay for the labor and all the other previous charges. The unit never worked from day 1.

Installing known defective Lennox AC units. Called on Friday afternoon because my 2 year old AC that they installed wasn't working. Said they would be out on Saturday. Called multiple times Saturday afternoon asking when they were coming only to be told we are in the que. once it got to late afternoon we were getting worried, but they assured us that A tech was in the area on another job and they work until 10 pm ish and someone would be out today. Was at the pool waiting for the call and say a del air truck leave the neighborhood around 7 pm! Called another time or 2 leading up to let evening and they said they would be there today. Fast forward to 3 am I called and asked why no one had come and they had no answer. Got a supervisor and they assured me that someone would be out at 10am. They did show up at 10 am Sunday, but I could have called someone else instead while they strung me and my pregnant wife along and left us with no AC. On top of all this, turns out the Lennox coil is leaking. Upon researching, Lennox has a known and documented problem with their coils and have had multiple class action lawsuits against them for these bad coils, yet Lennox continues to sell them and Del Air continues to install them. I am out about $1100 in labor for the diagnostic and coil labor. I want*** and Del Air to take responsibility for their actions of installing a known defective coil in my house and many others in my neighborhood and around the country.

I was purchasing a home in Leesburg Florida. I called Del-air and signed a contract for a yearly maintenance contract. The purchase of the house fell through at that time. I called to cancel the contract as no service was rendered. I was directed to the rep who originally started the contract (Janet *** She required an email requesting the cancelation. I sent the email along with a copy of the contract on 10/27. On November 3rd I sent another email requesting confirmation of the receipt of the original email. I heard nothing back. On November 8th I sent another email requesting confirmation and again nothing. I finally received a confirmation that the email was received late on the 8th. The email was passed *** to Brenda *** Brenda informed me that it would take several weeks for the refund and would be credited to my CC. I was fine with that. On November 29th I had to send another email stating i had received no response and it had been 20 days since my last correspondence. Janet *** responded on 12/7 that she sent the request to her immediate supervisor Bart *** to look into this issue. As of 12/10 I still have not received my refund nor a response from Del-air. This is unacceptable treatment of a customer. I am a widow and live on a fixed income. I cannot afford to be without this refund. I will not be using this company at all. I would like to others to be aware of my situation with Del-air in regards to getting a refund. The contract price was $239.95.

I had Delair Air Conditioning company replace a motor in my A/C last year for just under $2000. I thought it was a good idea to have them come back and service my unit the following year just for annual maintenance, I called for an appointment on May 12, 2022. The earliest appointment they could give me was July 18, 2022. I accepted the appointment and was encouraged by the salesperson to pre pay for the service in the amount of $129.95. This would entitle me to 1 annual service maintenance and give me a 15% discount on repairs and filter purchases. On July 5, 2022 my A/C broke down. It was 95 degrees outside, I live in central Florida. I called Delair to see if they could come out and repair my unit. They could not come for a couple of days. This was an emergency repair that needed to be done so I called around town and found a company who could come out immediately. This other company replaced one capacitor and also did a basic service on my unit. My A/C unit is working once again. I called Delair on July 12, 2022 to cancel the appointment for July 18th and request a refund. The person answering the phone said she would cancel my appointment and said I needed to send an email to Delair and request the refund and also to include why I am canceling this service. I sent an email to on July 12th and another one on July 17th, and another one on July 21st, 2022. I have received no responses from [protected]@delair.com. I am appalled at the level of incompetency and unprofessionalism from a national company. They took my money, did not do a service, and kept my money. On July 14th, 2022 I received a text message from Delair stating "Due to the high number of emergency repair calls we are receiving, your upcoming maintenance appointment has been changed to August 18, 2022 We apologize for the inconvenience. But I canceled the July 18 appointment the week before!

We had our home built new and moved in on 11. The AC unit was installed by Del-Air. From the time we moved in, we had issues with the unit keeping up with the interior reading on the thermostat. We had a tech come out and tell us it was probably the dead snake that he found in the outside unit and left. Then I called again a while after that because that didn't seem to fix the issue. A tech came out and looked at a couple of things and said he wasn't sure what it was. Everything seemed ok to him, but it may be a bad thermostat. Didn't replace or do anything on that visit. So, of course, when we called the office, they said they only show one visit to our place over the 1.5 years that we have lived in this new place which isn't true. Then I called and they told me on the third call that they no longer service my area and I would have to find someone else to fix my problem. So, I waited a bit thinking maybe it was the thermostat or battery etc. I attempted to take the thermostat off the wall to check the batteries or if anything like dirt may have been interferring with the reading. I did manage to drop and break the thermostat. I called DelAir about installing a new thermostat for us since they put it in and again was told they do not service our area. I called another company. When the tech arrived he was amazing and fixed let us know he would install the thermostat if we wanted to purchase it for less online which we did. Then he checked the machine, discovered a HUGE chunk of ice that had been growing over time from a leaking unit and our freon was almost empty and we had a bad coil. The new company and tech said the part would be covered under warranty and we should call the original company back (DelAir) and ask them to comp the labor charges because it was there unit and this was leaking for some time and being that it was a brand new house and unit, the original company should handle this no charge. They are refusing to do that!

Poor customer service and technicians lied. Called Saturday night due to broken AC and having kids at home requesting an appointment and made appointment with Lillian for Monday after 5pm. Called today Monday to confirm and technician had not been assigned but will call 25- 30 minutes before coming, confirmed phone number. 6:47 called to check on assignment of technician and I was told by Brett *** that the technician was sitting at my house for 30 minutes . I explained I had not got a call and I am 10 min away. I was told by Brett that my number was incorrect (they repeated my parents old and line in PA which has been disconnected for a year). He talked with the technician and he said he would wait 10 minutes. I left at 656 and arrived at 704 less than 10 minutes and no one was there but sorry we missed you note. I called and waited online 20 Minutes and talked with Krea to voice my concerns and request to talk with a supervisors regarding no call and being lied to. Some how Krea had my correct call back number on file. She told me the on call supervisor, Michelle would be calling me. While typing this Michelle did call, however is she is a scheduler. I voiced all my concern including how another night we are unable to stay in my house. She offered to send someone in an hour however we are having severe lightening and thunderstorm and I was concerned regarding how they could work outside if needed. I also wake up for work at 445 and have a 6 month old and 6 year old that would not work. She asked me when I wanted to have someone and I requested tomorrow around 5. I am also requesting for a call back from Joe the supervisor to voice All my concerns. So we again had to pack all our stuff and head over my parents to sleep which is a huge inconvenience and difficult when you have young children! Attached is the pic to confirm my call to sell air The 9 minutes on the phone where the technician said he would wait 10 and the 8 minutes on the top clock when I arrived and no one was there!

Del-Air misrepresented warranty on A/C unit, leading me to repair versus replace the unit. Del-Air now says only labor is covered and I owe for parts. I received a bill (doc_1.pdf) from Del-Air for $1200 for a replacement evaporator coil installed in our A/C air handler on 10/28. On 10/14, our A/C system received scheduled maintenance service from Del-Air. After the service, the unit was not cooling very efficiently (i.e., could not maintain a 15-20 degree temperature differential). I called Del-Air and they sent out another technician on 10/16. He determined that the air handler was leaking coolant and that it needed a new evaporator coil. The technician wasn't sure if the unit was still covered by the extended warranty, so I paid $234 for the service call. The following week, I spoke with Del-Air to determine (i) the end date of the extended warranty, and (ii) whether the extended warranty would cover the cost of parts and labor for a new evaporator coil. From two different sources at Del-Air, I was told that (i) the extended warranty end date was 10/28, and (ii) the extended warranty would cover all costs for a new evaporator coil; I would not have to pay anything. In addition, because the extended warranty was still in effect, Del-Air also refunded the $234 for the service call. I OKed the repair and the work was done on 10/28. I signed the work invoice (doc_2.pdf), which showed no amount owed: no money was paid by me. In fact, on the work invoice is clearly printed: PAY BY THIS INVOICE - NO OTHER WILL BE SENT. On 12/10, I received the bill mentioned above (doc_1.pdf) indicating that I owed Del-Air $1200 for the replacement evaporator coil. I spoke with Loli at Del-Air on 12/15 regarding this invoice. She indicated that the extended warranty from the manufacturer had expired the end of September , but that there was an additional warranty that expired on 10/28 that didn't cover the parts. I would have to pay the $1200, despite being told by several employees, agents of the company, that the $1200 was covered by the extended warranty Earlier in September, I had been provided several quotes from Joe Sostre at Del-Air for a new A/C system. I decided not to go with a new system now (I only spend about $650/year for heating/cooling). Instead, I decided to wait until the existing system failed. If I had been aware that keeping the existing system running would cost $1200, I would have opted for a new system now. On 12/17, I got a call from Tom M (sp?), a field supervisor, about my situation. He said he would research it and call me back. Twenty minutes later, he called to say that I owed Del-Air nothing, that the invoice I received was informational only. I asked for something in writing, to which he agreed. An hour later, Sharon from Del-Air called to tell me that I did in fact owe $1200. Unbelievable! It seems that I can't rely on Del-Air to give me accurate and consistent information. I sent Tom M (COO of Del-Air) a letter with the above information, which was signed for on 12/19. I haven't received any reply to date, other than another copy of the bill.

Del-Air "misinformed" me about the extended warranty being transferred to the new owner. Failed to fix the system. Incompetent/dishonest technicians. When I bought my property back in 2015, I was told by the previous owner that there was a 10-year extended warranty on the Trane AC system and that I would need to contact Del-Air and get the warranty transferred. When I called the company about that (and requested maintenance service), the company representative told me that (a) I don't have to worry about it and the warranty will be honored with the new owner, (b) there is no transfer fee on the warranty. This was also confirmed by the technician who came to perform system maintenance. In mid-2020, when the performance of the AC system dropped, I called Del-Air for service. A few technical details: My Trane heat pump system was showing 7 red flashes which indicates superheat values out of range, potentially due to low refrigerant charge. A Del-Air technician performed a leak test and recharged the system. When performing the leak test with an electronic sensing device I could clearly hear a strong acoustic signal when the technician was holding the device near the evaporator coil. Being a mechanical engineer (with PhD) myself, I immediately asked the technician if this would be an indication of a leaking evaporator coil. The technician disagreed and pointed out that his testing device would need additional 10 minutes to warm-up in order to show correct results. He later repeated the test with the same acoustic signal as the result. He added refrigerant to the system, however the system was still showing 7 red flashes as an indication of low charge. When I immediately asked the technician about this, he replied that I should ignore the flashes and that they will go away after a few hours. Needless to say, the flashes never went away and the AC system was still underperforming. After the work was done, the technician's verdict was: (a) he was not able to find any leaks, (b) I should observe the system's behavior and call Del-Air if the problems persist, (c) there is no charge for the service visit because it is fully covered by the extended warranty. In September I called Del-Air for service again, only to find out that the company is not going to honor the extended warranty anymore! Apparently, the previous home owner was supposed to initiate the warranty transfer, not me - the new owner. I can understand this - my fault for not asking for a written confirmation of the warranty transfer. However I am very curious as to why I wasn't informed about this previously and why multiple Del-Air employees were dishonest to me about my service address being covered. Only when it was apparent that the system would need a serious and expensive repair, the company suddenly "remembered" that I was not covered. P.S. After being rejected by Del-Air, I called a third-party HVAC to diagnose my system. They found a leak in the evaporator coil and recharged my system again (no red flashes anymore, currently). While this is obviously a temporary fix, a new evaporator coil will certainly cost me $$$$ - an expense that is something I was assured by Del-Air I was covered for.

I scheduled a normal maintenance from late March ,:but my appt was for May 16. The tech came out and took about 3 hours just to flush the lines and check and evaluate . He told me that I need a overflow float because it's missing . I checked the inspection report when I got the home appraised a few months ago and it stated the switch was just disconnected . So I went over to where he was working and I said to how. Could it be missing when it's right there in front of you just disconnected . He stuttered and stated oh my bad it's here, it's just doesn't work . I said you tested it and it doesn't work . He said yes it don't work. . I said how much is it he stated 150.00 . I said if it's really broken go ahead. He then came to me and said oh your capacitor is also going bad you should replace it . I said I'll wait on that . He looks*** off . Then stood there for awhile like he was waiting for a tip . When he left I checked the price on the float switch , everyone had the same exact switch for 20.00 dollars . He gave me a report saying everything was fine with my ac ,just that he recommended the capacitor to be replaced . The day after which was Sunday , they thermostat was erratic and the house got hotter and hotter . So I called back del air and they sent another guy out that Monday morning . It took the second guy over 2 hours himself and he said the other tech that came out did t connect things right and the coils needed to be cleaned because it's freezing the ac unit . So I questioned it and looked back at my previous report for the prior tech . I told him what the tech wrote . He said and I quote , I don't know what exactly he did but I,mtelling you what I did . He then said it doesn't make sense to clean the coils because it will leak and you should replace it and it will cost you 1800.00 dollars . Obviously I questioned it , I said that's a ridiculous price you might as well replace the entire ac unit . I said I will have to call ,my extended warranty, he said yeh do thAt becAuse you need to replace the coil not clean it and my supervisor agrees with what's i said. After he left , later that evening the inspector for the warranty company came to evaluate the issue . He stated one you didn't not need a float switch , two your coil on the inside air handler is dirty and it can be cleaned , and three you definetly do not need a capacitor , it's obvious the techs where trying to make money off of you . What's ridiculous is the second tech kept arguin g with me and stated oh you had to have our ac seized a few times before we came . I said fro the time I bought the home in February I had no issue at all , I just wanted a regular scheduled maintenance. I am home everyday ,so I should know if if it's working or not. Then I ask del air how much to clean the coils they are telling me 600.00 dollars which is another outrageous price , and they can't help me because I should replace it not clean it . Now for the first tech I have no ac and it's extremely hot this season. As far as I am concerned they should refund my 150.00 and clean the coils on the inside air handler for damaging my ac unit . Here we are suffering,during the covid and a big business is trying to rip people off . I only went to them because of ratings . If my ac had issues from March when I scheduled the maintenance we would of had issues from then .