Del-Air Heating, Air Conditioning, Plumbing And Electrical
Reviews and Complaints

I scheduled a normal maintenance from late March ,:but my appt was for May 16. The tech came out and took about 3 hours just to flush the lines and check and evaluate . He told me that I need a overflow float because it's missing . I checked the inspection report when I got the home appraised a few months ago and it stated the switch was just disconnected . So I went over to where he was working and I said to how. Could it be missing when it's right there in front of you just disconnected . He stuttered and stated oh my bad it's here, it's just doesn't work . I said you tested it and it doesn't work . He said yes it don't work. . I said how much is it he stated 150.00 . I said if it's really broken go ahead. He then came to me and said oh your capacitor is also going bad you should replace it . I said I'll wait on that . He looks*** off . Then stood there for awhile like he was waiting for a tip . When he left I checked the price on the float switch , everyone had the same exact switch for 20.00 dollars . He gave me a report saying everything was fine with my ac ,just that he recommended the capacitor to be replaced . The day after which was Sunday , they thermostat was erratic and the house got hotter and hotter . So I called back del air and they sent another guy out that Monday morning . It took the second guy over 2 hours himself and he said the other tech that came out did t connect things right and the coils needed to be cleaned because it's freezing the ac unit . So I questioned it and looked back at my previous report for the prior tech . I told him what the tech wrote . He said and I quote , I don't know what exactly he did but I,mtelling you what I did . He then said it doesn't make sense to clean the coils because it will leak and you should replace it and it will cost you 1800.00 dollars . Obviously I questioned it , I said that's a ridiculous price you might as well replace the entire ac unit . I said I will have to call ,my extended warranty, he said yeh do thAt becAuse you need to replace the coil not clean it and my supervisor agrees with what's i said. After he left , later that evening the inspector for the warranty company came to evaluate the issue . He stated one you didn't not need a float switch , two your coil on the inside air handler is dirty and it can be cleaned , and three you definetly do not need a capacitor , it's obvious the techs where trying to make money off of you . What's ridiculous is the second tech kept arguin g with me and stated oh you had to have our ac seized a few times before we came . I said fro the time I bought the home in February I had no issue at all , I just wanted a regular scheduled maintenance. I am home everyday ,so I should know if if it's working or not. Then I ask del air how much to clean the coils they are telling me 600.00 dollars which is another outrageous price , and they can't help me because I should replace it not clean it . Now for the first tech I have no ac and it's extremely hot this season. As far as I am concerned they should refund my 150.00 and clean the coils on the inside air handler for damaging my ac unit . Here we are suffering,during the covid and a big business is trying to rip people off . I only went to them because of ratings . If my ac had issues from March when I scheduled the maintenance we would of had issues from then .