Del-Air Heating, Air Conditioning, Plumbing And Electrical review: Lennox A/C installed March 2024

Beware of Delair's Poor Customer Service and Faulty Products

I purchased a Lennox unit from Delair in March 2024. Recently, on February 6, we called Delair to check our unit because it wasn't working. A technician came to inspect the unit but couldn't fix it. The following day, another technician was sent, but he also couldn't resolve the problem.

On the third day, a third technician diagnosed it as an electrical problem requiring a motherboard and some electronic parts that needed replacement. We were told they would return with the necessary parts by Wednesday. Wednesday came and went, and no one showed up. When we called to follow up, we were told the parts had arrived, but there was still no definitive answer on when the issue would be resolved.

This is incredibly frustrating, especially considering this is a brand-new unit. It's unacceptable that they don't have the necessary parts on hand and that we've received such poor communication and service. After spending thousands of dollars on this unit, we're now stuck without air conditioning and no clear resolution in sight.

I strongly advise against purchasing from Delair due to their unprofessionalism and lack of reliability.

Immediate Actions Needed:

Fix the A/C unit promptly.

Backup necessary parts for future issues.

Ensure nine backup parts for the next 10 years, as per the warranty.