Poshmark
Reviews and Complaints

I've been using Poshmark for about four years now, but I have mixed feelings about the platform. One thing that bothers me is the high shipping fees. For example, I once wanted to buy a small lip gloss, but the only shipping option available was a whopping $7. It's frustrating when the priority mail takes just as long as the standard first class.

As a seller, I also don't like the fact that Poshmark takes 20% per transaction. It's a lot of work to write listings and sell online, so I think that's a bit greedy. Mercari takes a smaller percentage, so I prefer to use that platform instead.

Overall, I don't use Poshmark very often because of these issues. I don't like to sell or buy on there unless it's absolutely necessary.

Recently, I had a terrible experience with Poshmark that has made me swear off the platform for good. I purchased a ring for almost $200, and it arrived late. When I finally tried it on, the main stone fell out after less than two hours of wear. Unfortunately, it was past the three-day window that Poshmark allows for returns, so I was stuck with a damaged item.

I contacted Poshmark and the seller, but neither would help me. Poshmark claimed that I damaged the ring, even though I had only worn it for a short time. The seller refused to take back the damaged merchandise. I was stuck in a difficult position.

After many frustrating emails with Poshmark, I finally got PayPal involved. Poshmark still tried to dodge the situation, but PayPal eventually helped me get my money back. However, I'm still fighting to get my Poshmark balance back, which they are withholding from me even though they already took their 20% selling fee.

Overall, I would not recommend using Poshmark. They don't protect buyers, and their customer service is terrible. I wouldn't want to sell my creations on there, and I wouldn't want anyone who shops from me to feel unsafe or uncomfortable like I did.

Poshmark is a site that I was hesitant to try at first, since I'm not really into buying clothes online unless it's through Amazon or Ebay. But I decided to give it a shot and share my thoughts with others who might be in the same boat. Overall, I think Poshmark is a great site if you use it wisely and take some precautions.

I don't sell on Poshmark because I find it difficult to do on a phone app. I'm hoping they'll make it available on a computer soon. However, I do a lot of buying on the site and have learned a few things along the way.

Mostly, the people on Poshmark are great. Of course, there are some scammers and idiots, but they're in the minority. I'm careful about the sellers I buy from, and I don't use the site for exclusive high-end items, so I can't speak to the authenticity issue. But out of 25+ purchases, I've only had a case where the seller disappeared on me and a few not-as-described issues.

The downside is that if a seller doesn't send an item, there's no way to make them, just like on Ebay. I once won a no-reserve auction on Ebay, and the seller didn't ship because she didn't like the amount of the winning bid. She became insulting, then non-responsive, and sold the item to someone else. Ebay found in my favor on the report I filed, but they couldn't force the seller to abide by the contract. All I could do was leave negative feedback. The same goes for Poshmark in a way, in that you can't make sellers ship.

On the plus side, when a seller lied about shipping an item and it never showed, I was allowed to cancel the order in 7 days with an automatic refund that showed up in my bank account within a day or so. At 21 days, Poshmark automatically cancels the order and refunds the money if the order never shows as shipped. This has only happened to me once out of 25 purchases over 4 months, and the refund showed up in my bank account in a couple of days.

From my experience, you'll have a good experience with Poshmark if you're careful about who you trust, just like in life. When you're browsing, do your homework. This may all sound like a lot, but it's mostly common sense. Here are some tips:

1) Check a few of the other items showing SOLD by the seller to check comments. If there are any complaints or people trying to track down missing shipments, avoid. If you see happy thankful responses or quick resolutions, or at least no negatives, go for it.

2) Check under a few item listings in their closet to see when it says last updated. If it was relatively recent, then you know they are active in their closet. Check comments to see if they respond quickly and are willing to answer questions.

3) ALWAYS have some kind of contact with the seller before buying. If you click Buy Now on an item, and they aren't checking their account or selling anymore, you will get the money back but it's a pain to wait and be disappointed. Sometimes just asking if an item is still available if there are not recent comments on it will help you know if the seller is around.

4) Don't be afraid to ask questions. Some sellers don't answer or don't like it, in which case, move on. That's their right, but for me, it's a deal breaker. You'll know a dependable seller who is active in their "closet" when they are patient about questions and provide a basic level of polite customer service. And when you see lots of other happy (and recent) comments on their item listings.

5) Use @username format when posting comments/questions. They still get it if you don't but it shows up in their feed if you use [protected]@ so they often see it faster.

6) Know what measurements you want so you can compare them to your own favorite clothes. I ask for shoulder to shoulder across the back, armpit to armpit, waist, hips, length shoulder to hem, etc. depending on the item. Oh, and material content. And stretchiness! And color if it looks different in different pics due to lighting. I'll often ask which color is most true to the item. Be aware that most display forms DON'T have normal proportions, so don't rely on pictures alone for proportions or fit.

7) Do look at quality of pictures. They don't have to be professional, but does the item look well cared for, is it displayed nicely, show all angles, shows label if necessary. And make sure there are at least SOME pics of the actual item, not only stock photos!

8) I don't recommend trading. If that seller I mentioned earlier had traded with me, I would have been out whatever item I shipped her and never received anything back with no recourse. As it was, my money was refunded quickly, since it was covered by their guarantee.

9) Look at basic grammar and communication. Just like you would in a store, does the seller "speak" at least relatively well, communicate clearly, present themselves professionally, treat people politely? There's a basic level I look for in an interaction in which I'm giving up hard-earned cash.

10) Be aware that even when you ask for measurements or opinions or conditions of item, etc., not everyone sees things the same way or measures exactly the same. I've had a few cases where the measurements were a bit off, making the item unwearable, but like always, buyer beware. As long as I negotiate really good deals, I just view the few items that don't work as part of the cost of the items that do!

Most of my purchases have been positive by taking these few precautions. This way you can separate the teenage flakes and the inevitable scammers from the honest, fun people just trying to buy and sell fashion. Some of them are really passionate about fashion and/or trying to run side businesses. Find those sellers! Plus, I've had some really nice interactions with some really great sellers, most of whom shipped within a day or so. I have bought some things that just don't fit even after all this, but that's no one's fault, just the risk we take when we buy without being able to try on. I have had great experiences and some killer deals on Poshmark, and a few negative experiences, but hey, there are idiots everywhere!

I hope this helps someone out there. Sorry for the long post, but I wanted to pass on what I've learned. Thanks!

If I could give no stars I would. Poshmark has no protection for sellers and terrible customer service relations, for buyers and sellers alike. - One of the ironies is the how they are making tons of money off our hard work, yet... they aren't doing a thing to protect us. Is there not incentive there, or have they myopically missed that? As a buyer, I have received many damaged items, not as described, and they can take weeks to arrive. Also, many items are old, used and smell terrible. It's not a fun way to shop. The amount of times I had good experiences were rare and didn't outweigh the bad.
Therefore, as a seller, I work literally as hard as I can and always give quite the opposite service, even more than a name brand store (truly!), as I want to honestly give the best, most refreshing experience for people as possible. I work hard to always give: 100% brand new items, extensive & accurate measurements in multiple dimensions, sizing charts, clear and accurate, color-adjusted photos, descriptions for every item, shipping always in 1 day, perfectly and lovingly packaged items, according to industry standards, professionally designed flyers, responses to inquiries within minutes to no more than an hour, always polite responses even if folks are very rude (this is just enough), and usually sell the brand new! Items for 40-60% off. I also ask the buyers to ask questions, check their size, and use the size charts before ordering. And, I have a Terms of Use Agreement. Now, guess what! Haha. Still, still, still! Some buyers make orders by mistake or order the wrong size, and then claim we weren't accurate! I do truly understand we all make mistakes and that's ok! Also, I want to make it clear here, I'm not upset about legitimate reviews, or when someone doesn't know which size to choose. That's totally fine! It's part of shopping to try different sizes. - That's why we offer refunds with the return shipping costs included all at our expense: D (We just send cash back to the address, as that's our only viable option now). We gladly tell all of this to customers so they can shop with confidence and peace of mind. It just makes sense! Ahh, ok, - Instead, what I'm taking about here is quite important to know and be warned about! The issues I'm presenting have happened just too many times to too many people with no recourse or proper care from PM.
I'm first warning about when buyers order something by their mistake (either because they didn't read the listing or size chart, or they changed their mind), and the only way they think they can get an official return is to inaccurately claim the item was, 'not as described' (it's the only section on the review form that will most justifiably allow for a negative score). In reality, they really just want to be invective. What's quite terrible, is this scheme unfortunately works EVERY time because PM does nothing, literally nothing about this (See below)! What? Oh my goodness. These reviews really hurt our sales! They change real people's lives, ok! I'm using this money to pay my health insurance. These incorrect and invective grades are truly unfair, damaging and only exist simply because after receiving the item, the buyer was (1) not willing to spend a half minute to check back on the listing to see it did match, before going forth and unnecessarily slandering us with a negative review, (2) don't want to admit they were wrong, and/or MOST IMPORTANTLY, (3) are AFRAID they will loose the item/ not officially get their money back... because PM doesn't officially offer returns if the item matches the description (which for us, it always does), so, of course they try to be inaccurate and/ or lie and say it doesn't match: D. Many buyers are afraid of the return outside PM. I can understand this precaution here, so, I believe, it's really incumbent on PM to allow for approved returns by the seller to avoid some of these potential loophole scams.
Therefore, as I said, unfortunately, PM not offering returns creates huge issues like this and more! Secondly, here's another common example to beware of: Sometimes, upon receiving an item, the customer damages the item, then subsequently claims it arrived that way because PM oftentimes approves the refund for the buyer and punishes the seller by retaining the review. Nice! I'm not giving out new ideas here. These happen all the time and appear in many reviews. It's not fun when it happens to you. Just you wait! And, it's one thing to have these issues, but then it's another to be aware of them and to do nothing at all, even after so many people have repeatedly asked for rational changes, (like asking for fixing illegitimate/ predatory reviews, in spite of contradicting evidence, adding reviews of customers as well, changing the review process/ qualifications, etc.; See below). Like I said, the lack of returns causes many implications. I really can't continue to work this hard to slavishly suffer to give the buyer everything possible and to pay for PM, only to later suffer at the buyer's hand for their own mistakes and/or sabotage they blame on us, and then be slammed even more with no logical recourse whatsoever. This is an absurd system.
So you may be wondering, what exactly happens when contacting PM? Haha. This is where it gets really fun. When reaching out to PM to resolve these types of predatory or clearly inaccurate reviews, or issues (any seemingly resolvable issue that unfairly impacts sales), what does PM do? PM rarely replies! Haha. And, if they do, then it's almost always with an auto-generated response. This is the extent to what they have sent me: 'Reviews make it fair for everyone so buyers know if they can trust sellers! Reviews reflect shopper's experiences, and how well you served them,' and, 'The reviews give a way to fairly compare sellers to other sellers." haha. No, it's not fair at all. If you wanted it to be fair, you'd take out the inaccurate and predatory reviews. Haha. That's my whole point (and many other's after reading the same problems). And, honestly, just to note here, I'm not being hyperbolic, besides the amount of items offered, I'd truly like to see if J. Crew even offers the same service we do. Really! I'm serious. Shipping in just 1 day, 40-60% off beautiful, high-quality, brand new items, measurements in all directions, not just a standard grading chart, and the same quality, beautiful professional photographs, which we do have permission to use!, unlike 90% of people on PM. - Also, do you think it's hard to compete with those stolen photographs? Do you think PM will do anything to stop the plagiarism? Just consider, how much money do you think they are making off them, and are they liable?: D That's a good one to think about; Seriously! - And, yet, we are marked down only because of spiteful, dishonest buyers who want $20 back, or just want to ruin our day and our status? We are a little company on Poshmark for Pete's sake! We don't have 1000's of reviews. These reviews have large consequences on our sales. And Poshmark doesn't do anything. Nothing.
Only once, after writing in multiple times, did an actual human write back on this type of case. They said something to the following effect: 'We know it's frustrating, but PM can't remove these reviews, and alluded to how even if the reviews are inaccurate, it doesn't matter.' Hmm that's interesting. No protection? No recourse when we were wronged? And we suffer sales? Honestly, why? I'm really wondering... why? Truly, how hard would it be to take down wrong reviews when we have the evidence? It's mind boggling?
I'm not just writing here to warm you, I'm also giving ideas for PM to improve; some of the same ideas I've shared with PM, but they didn't listen (to my knowledge they didn't even read them), and I was being absurdly polite. I'm a little tired of it all now. So, here are some ideas for you. It would be great if you shared them with PM and others as well. Maybe if more of us chime in they will move (albeit languidly), to do something for once: Here are some ideas to share: (1) These types of inaccurate and/ or predatory/ spiteful reviews that impact our sales could and should be removed when: we clearly have receipts of sale showing the accurate descriptions and photo documentation. (2) Additionally, these and other outlier reviews (possibly 10%) should be automatically removed in general, every set period (monthly, quarterly?), as there are so many irrational and dishonest people out there! Lands! What is with people? Can you try to read the whole, short, listing next time? Is that too hard for you? Oooh (3) And, here's a final idea for now. For each transaction, we could: (a) Review the customer, which is a very common and logical process (like on eBay or Uber); that would be hilarious to see if they think that's fair, and even (b) review PM on each transaction. Haha! I bet PM would like that: D Oh ya! Haha. I wonder what their auto-generated response would say to that idea? I wonder how much money they would loose. Hmm. Hahaahaa.
I would truly stay clear of PM for these and MANY other reasons. They have had some of the most [censored]ic and unjust customer service bots/ staff (the same thing in my mind) I've ever worked with, and the whole system is a sham that takes 20% of our hard work, for literally doing nothing but hosting (with tons of unresolved bugs, by the way, tons!), and no protection. What a stupid program and what an immoral, impotent bunch of staff. I truly hope it goes out of business to teach the lazy, crooked owners (they could change, ya know) they can't get away with it forever, and to protect more honest people from loosing money, wasting their time and getting hurt. Sounds really fun, huh! Ya, it's been a blast!

I recently tried out Poshmark after being completely disappointed with Mercari. I had sold a brand new Victoria's Secret pink hoodie on Mercari, but the buyer claimed it was covered in animal fur and returned it to me. I had to eat the shipping cost and ended up selling the same hoodie for less on Facebook marketplace. I was sick and tired of Mercari's lack of protections for sellers, so I decided to give Poshmark a try.

So far, my experience with Poshmark has been great. I've been able to get some really great deals from some quality sellers and have not had any negative experiences with buyers. I appreciate that you can message between buyer and seller and access your earnings promptly through a variety of options.

One thing that bothers me about resale apps is that some sellers seem to think their items are worth more than they truly are. I don't care if something is "EUC" if I can visibly see wear and tear. People need to be honest and accurate in their descriptions and pricing. If someone makes a reasonable offer on an item that's been sitting dormant for months, the seller should accept it instead of being stingy and uncompromising.

Overall, my experience with Poshmark has been positive. I recommend being accurate and honest in your descriptions and pricing, and avoiding sellers who appear overeager or foreign/continuous resellers of random items. Follow buyers back, respond to messages and reviews, and transfer your earnings promptly. Don't bother with free or reduced shipping, as it can impact your earnings more than pricing lower and keeping standard flat rate shipping. Good luck!

Poshmark is a website that I recently used to buy and sell clothes. Unfortunately, my experience was not a good one. I had to cancel a transaction because the seller did not ship the item after a week. They were not apologetic and even lied about intending to ship it a few days earlier. I am still waiting for another item to be shipped, which is now on day 5 since I purchased it. The sellers who take this long to ship have 1-2 day shipping averages calculated supposedly on their shipping times. However, this is inaccurate and inconsistent. I had to ship 50+ items next-day in order to receive a 1-day shipping average on my seller page. It is not fair that Poshmark holds different sellers to different standards. There is no accountability for sellers that take this long to ship or have their transactions cancelled - they should certainly receive a flag on their account!

I also had a listing that I paid for cancelled 2 days later because the seller 'changed their mind'. It is insulting that Poshmark even allows this to be a reason for cancelling a transaction. Then they take days to refund you when they remove the money from your account instantly when you purchase. Poshmark will not edit ratings, which is nonsensical. eBay will gladly remove any unfair negative feedback immediately, but Poshmark refuses to do anything about it. I sent a sweater to a woman with several close-up pictures of the broken belt AND included 'broken belt' in the description. She gave me one star stating 'belt was broken'. Clearly, this is an unfair rating on the part of a careless buyer who must have money to burn if they can purchase a $60 sweater without reading the description.

I have been selling my items on Poshmark for years, but they have no respect for anyone who uses their site. I sent them a long email giving feedback on the number of packages they've had to reimburse me for that the USPS has lost, suggesting that for their own good they offer additional mailing options. I got an abrupt, dismissive reply from a person who was clearly writing from overseas. eBay might do the same thing but at least they have helpful customer service reps ON THE PHONE. This cheap company can't even find the decency within themselves to get an actual phone number.

Poshmark made an extremely stupid marketing move that has driven them even further down the toilet. They introduced a super important selling feature and only gave it to 10% of users, stating they were testing it. 5 days later and it hasn't been made available to me. I emailed them expressing my discontent at their previous handling of my feedback, and that this was even more important to me in that I saw how unfair it was to leave some sellers in the dark with this new feature. They again sent me a bureaucratic 3-sentence reply saying they would forward my feedback and never once actually showed that they'd address it. Even if you won't give me an answer, you personally ADDRESS an unhappy customer. They can't even do that. Poshmark and their outsourced customer service/marketing strategies are pathetic and I am one of many of their users that thinks this way!

Since this customer service blunder, they approved a return for a dishonest buyer that falsified measurements because the dress didn't fit the way she wanted. She wanted to return the dress on the basis of my size small listed being inaccurate due to the length of the dress - she claimed it was actually a large because it was 3 inches longer than my measurements listed. The waist and bust measurements were not debated (because of course they were correct and correlated with size small). The only thing she mentioned was the length, and any seller/buyer should know that length has nothing to do with size. I had included in the listing that the size tag was missing, and this was the first thing she mentioned in the return, clearly indicating that she did not read the listing. When I stated that the size listed was an estimation based on measurements, she told me that I should have indicated that measurements are an estimation. Never did I ever say that measurements were an estimation - she did this solely to manipulate my words and further her own fraudulent case. Poshmark picked up on none of this.

Not only did they approve the return, but they sent me an email telling me to include measurements and size in the future, as if I had not already done so. Pathetic attempt on their part to look like they actually reviewed the case (since they automatically side with buyers no matter what). But joke's on them, if they actually had reviewed it properly, they wouldn't have included such an ignorant statement in their email to me. Size and measurements were CLEARLY listed on the page for the dress, and the buyer was a total idiot for not reading it. I had reached out to the buyer before & after shipping the product, and after the return case was opened. She ignored my polite communications every single time and only contacted me through the case thread that Poshmark opened for the return. The way she spoke to me here should have been labeled harassment and, based on this and her questionable reasoning for returning, she should NOT have been approved. It was clear she was being manipulative and dishonest, as the photographic 'evidence' she included was blurry and cut off. Despite this, and my attempts to reach out to Poshmark to defend my end, they have yet to reply nor remedy the situation. I have filed a complaint with the Better Business Bureau to receive compensation for this transaction, as I deserve. Poshmark does NOT protect sellers, and sides with buyers only to keep the money coming in on their end.

Unsurprisingly, they say selling counterfeits is illegal and not allowed on their site, yet they let it happen and do nothing when you report it. I bought a fake Kate Spade dress from a seller and had the order cancelled. She deleted the listing with my comments asking to cancel the order, but she reinstated the same page with the same pictures of her. She then changed her username once I filed several online claims citing her old username! Her new username is also a scammer. I reported to Poshmark and received a very rude response from someone who was likely typing from a country thousands of miles from where Poshmark headquarters is located. They tell you not to send more than one email as it delays a response. This sounds a lot like the page they have explaining why they don't have a phone number. Your emails go to a real live human being, they promise it does! And that is far more efficient than a phone number! Please avoid sending multiple emails as it puts your email at the bottom of our queue and may result in a delayed response. Excuses excuses excuses. They have an excuse for everything, rather than a solution to anything.

It is sad that Poshmark supports scammers in favor of their own profits. Karma will come around and have her go at them. Poshmark is an amateur, shady company full of holes and so many wasted opportunities to do better. Lack of any customer support by phone, corrupted return policies, and ridiculous commission fees - a competitor who sees these shortcomings as a venue to do much better will eventually knock them to the curb where they belong. Poshmark will one day take a seat next to MySpace in the dead has-beens of the Internet section, mark my words.

Since I been on poshmark as a buyer, I purchased a few items. First off, you are lucky if the seller sends you the item that you purchased!

Also, if you don't like the item, or the way it fits poshmark won't except that and not give you a refund! I don't think that's right at all as a buyer. Plus the sellers take advantage of the situation. I contacted a seller over this and the first thing she said was oh, I thought all sales are final on poshmark.

So their you have it, terrible customer service and no phone number to call

They only email you with a response.

I made an offer for a handbag. Assumed I would hear back one way or other.

The next think I knew, this item, which I decided I didn't want, was delivered to me.

Beware of their "make an offer" feature. It is not the same as the Ebay policy. Once you make an offer, they can ship it to before even letting you know if your offer was accepted.

Scammers.

My last communication with Poshmark was 7/29 to rate my purchase. This was for order number Order Id 64b2fabafd3b2ec3f1e0f0d5 The purchase was made on July 15 from seller @kwolk9 I paid $70 plus 7.97 shipping and 6.44 tax for a total of 84.41. This was a pair of Lilly Pulitzer south ocean high rise skinny lilac gingham NWT. It was stated to be a size 8 yet it was WAY smaller than the size 6 of the same make at the Lilly store AND my size 8 Lilly shorts were about 2 inches wider than the pants. I disputed the purchase and they would not refund it. I've included the picture showing the approximate 2 inch difference in the size 8's. The seller must be selling inaccurate products.

this was through my email

I purchased a pair of 7W Chaco sandals. I had just gotten a pair at the store and they fit beautifully, so I wanted another. I found a nice pair in the correct size, but when they arrived, they had so much room above the toes that it looked like it could fit another 1" of toe length! It looked like I was wearing a size 8 or 9. The toe loop, also, was tight. I sent pictures of both my feet in my shoes and my feet in the shoes I'd purchased, and first they complained my pix were blurry (which they weren't) and then they complained I didn't post them (which I did) and then they complained that they needed to see a picture of the size of the shoe and didn't get it (which I didn't - they needed to see the fit, which I sent). The tie dye shows in the pic are mine (and fit) and theirs are the orange (which don't).

The size wasn't the issue, it was a poorly made shoe (maybe made for toes that are 1" longer than mine?) that was the problem. The seller said it was a 7W, and that was that. Poshmark said it was a 7W, and that was that. But the size was NOT the issue, it was the workmanship, and why should I be penalized for buying something badly manufactured?!

Re: Order Id 64ad8a50955a4b05afd93f5e

I purchased what were pictured and advertised as Vuori joggers. In the mail I recieved Vuori leggings. I opened a case. 3 days later I was asked for more photos and I added them to the thread. The thread then indicated that I could not send any more messages or attach any more photo's. I recieved emails from customer support but they were noreply emails so there was no way for me to respond. I sent 6 unanswered emails to customer support outliining the problem. Today I received an email saying that my case was closed because I did not do what was asked of me. If the website would not allow me to reply any more and my emails were left unanswered, how was I meant to comply?

I do not have the photo's on my computer but can email them to you from my phone if you send me an email that I can respond to.

Buyers beware. Poshmark.com allows sellers to sell counterfeit / fraudulent items on their site. When contacting the company, their Customer Service is non-existent to resolve any issues. They will fight you to correct the fraud, so you will have to go to your credit card company and dispute the charge. This is not a trustworthy site. Buyers beware.

I ordered a belt from Poshmark. I contacted PM after a week when the seller had not shipped the item nor responded to my 3 emails requesting updates. I finally received the item which is NOT as described and is so cheap looking in person. Poshmark is refusing to help or take any action to remedy the purchase. Horrible customer service. I filed a complaint the day I received the belt and Poshmark did not respond. I then submitted a complaint form every day and finally after almost two weeks I received a response from PM saying I needed to file a complaint in the app. But I had submitted over 15 complaints in the app. PM says they will not refund the item as I should have asked more questions- this is not right- a seller should be obligated to properly describe the item and if it is not as described the buyer should be able to return.

I ordered some moccasins on the 3rd of july & cancelled the order quickly because, I had forgotten the color I needed but, remembered & wrote the seller 3 or 4 times I never heard back from them…

Then I wrote poshmark, to get help canceling the order still no response now, please help me out with this problem somebody!

I don’t need or want this item i’ve been trying to say since I bought them now, i’ve got the bank in to take my case over & deal with you!

Call me carolyn travis [protected]

To whom it may concern,

The order 6422775d450b4263a0d9353f shows delivered from the tracking history and the client has no any problem with the order. However, a few days after the delivery the order was wrongfully cancelled and I couldn't get my balance redeemed. The buyer also does not have any problem with the jacket. I contacted Poshmark many times with the proof of purchase who declined my request without any reasons.

I made an online purchase from Poshmark.com the item was listed as a size 31 but when I received the item it was actually a 30. I immediately contacted Poshmark & proceeded with their steps to resolve and have my item returned and refunded. After 3 days of photos and explanations they told me my request has been denied. There was no basis for this as the original listing was not accurate. This is a fraud as they just want to keep your money and they have agood play on words.

I've been using Poshmark for a while now, both as a buyer and a seller, and I have to say, I'm pretty disappointed with the lack of professionalism from this company. It's frustrating that there's no phone number to call, so you have to rely on email to get anything done. And even then, it takes forever to resolve any issues - sometimes up to a week!

My most recent experience was a real letdown. I bought a Tiffany and Company ring, only to find out it was a fake. To get a return approved, you have to file a claim, which I did. But it took so long for them to approve my claim that by the time they sent me a return shipping label, I was out of town. I let them know as soon as they approved the return, but I never heard back from them. When I got back, I took my account off vacation hold, but the next day, they marked my purchase as delivered and transferred funds to the seller. I didn't have time to return the item, so now I'm out of my money - even though it's illegal to sell replicas online!

And it's not just me - I've had customers leave negative reviews for the most ridiculous reasons. One person complained that the color of the shoes was different in real life than in the photos. Come on!

I also have friends who sell high-ticket items, and they've had some real horror stories with Poshmark. One friend did a thousand-dollar transaction for several pieces of Tiffany and Company jewelry, only to have the buyer cancel the order and claim it was a replica. Poshmark doesn't tell you what the problem is until they approve or deny the case, so my friend didn't even know there was an issue until it was too late. She provided all kinds of evidence to prove that the item was authentic, but Poshmark had already approved the return and refunded the buyer. My friend lost out on a thousand dollars in sales and had her business reputation tarnished - all because Poshmark didn't do their due diligence.

It's frustrating that Poshmark will only look at an item hands-on if it's over $500. For anything less than that, they just send out pictures to random buyers and sellers and ask for their opinion. Anyone can say whatever they want, and that's what they go by. And if you sell something as part of a bundle, you have to return the whole bundle - even if only one item is in question. It's a flawed system, and it's really unprofessional.

Overall, I'm pretty disappointed with Poshmark. It's a shame, because there are some great sellers on there, but the company itself just doesn't seem to care about its customers. If you're thinking about using Poshmark, just be aware that you might run into some issues.

Poshmark is a website where you can buy and sell items, but it's not like eBay. On Poshmark, the sellers are not held accountable for their actions. Anyone can join and post pictures of items they don't intend to ship. When you buy something, half the sellers never ship items, don't respond to you, and basically drop off the face of the earth. This would never happen on eBay. eBay holds sellers accountable and will ban a seller for not shipping on time or providing poor customer service.

On Poshmark, buyers can only leave positive comments. If you have something bad to say, like the item was not as described, damaged, or never shipped, you can't do that! In order to leave a comment, you have to accept your purchase, which will release money to the seller, and leave 5-star feedback. Only then can you leave a comment. No wonder all their sellers are 5-star sellers. What a joke!

Of all the purchases I made, a large percentage never arrived, and of those that arrived, more than half were complete junk. Sellers list jeans in "great condition," and they arrive with giant holes on the bottoms. Sweaters "in great condition" have moth holes all over.

I understand this is partly because Poshmark only allows you to post 4 pictures, so sellers have a choice to post pictures of the item or pictures of the defects. Not everything will fit in the 4 picture limit.

Poshmark also encourages you to use "filters" in your "cover shot," which enhances the picture and makes an old, worn-out, faded item look bright, colorful, and like new, which is a complete misrepresentation.

Prices are through the roof, and it's hard to find good deals. People on Poshmark have the impression that their worn junk costs a lot of money, and that they can get what they paid for it in a store! Some will even say "I am just trying to get what I paid for it." Right, that's after she wore it for several years.

As a seller, however, you get low-ball offers mostly, and this site seems to cater to lots of young girls who still live with their parents and have no money, and have a sense of entitlement that everything should be free! I sold several wool sweaters new with tags for $4, of which Poshmark takes $3 in commission, and I get $1.

Then once you sell something, the buyer has to release the money in order for you to get paid. I sold an item, and the buyer moved, so the mailman chased her all over town and finally delivered it to her new address, but Poshmark never updated tracking in their system, although USPS did. On Poshmark, it was saying "Undeliverable," so normally if the seller doesn't actively release funds, the funds are released 3 days after the time stamp of delivery, but in this case, tracking never updated on Poshmark, even though on USPS, it was showing delivered to the new address. I emailed Poshmark, and I never heard from their customer service back!

Sellers have 7 days to ship the item, although the buyer's credit card is charged right away. If the item is not as described, and Poshmark approves the return, the buyer only has 48 hours to ship it back! This means you have 48 hours from the moment your return is approved to have the item scanned by USPS (not just shipped but actually scanned into their system) to get your money back!

My post office does not scan items when you mail them - you drop them off, and they get scanned at the central location. Sometimes the barcode skips the scanner, and it does not show up in the system until it's at the destination post office (could be 3-4 days later). If your return gets approved Friday evening, right before a national holiday, you are out of luck because by the time your post office opens up, it will be too late to ship your return.

Overall, my experience as both a buyer and seller has been horrible. I am deleting my closet and closing down my account!

I've been selling on Poshmark for over two years now and it's been a great way to make some extra cash. However, there are some buyers that really get on my nerves. As a top-rated seller with a 4.9 rating, I try my best to provide a great shopping experience for my customers. I provide detailed descriptions of my listings, including measurements, fabric content, flaws, and accurate colors. But some buyers just don't bother to read the descriptions or ask questions before making a purchase. And when they're not satisfied with their purchase, they blame me for it.

Returns are possible on Poshmark, but some buyers don't seem to realize that. If you're not happy with your purchase, open a case for a return and we'll accept it if your reason is valid or if we made an honest mistake. But don't try to return something just because it wasn't what you expected or it didn't fit. It's not the seller's fault, so of course Poshmark is going to side with us.

I've only had to deal with one return in the past couple of months, and it was handled smoothly because I made an honest mistake and the buyer was nice about it. If you're new to buying on Poshmark, take some time to learn how it works. There's a rating system that can make or break a seller, so be sure to leave feedback after your purchase. And remember that sellers don't control clothing sizes, so it's your responsibility to know your measurements and size in your favorite brands.

Most of the listings on Poshmark are secondhand, so clothing brands can run differently. That's why sellers provide approximate measurements in their descriptions. If you have any questions, don't hesitate to ask the seller in the comments. We're practically the only ones providing customer service, since Poshmark doesn't do much on both ends.

When making offers, please be considerate. Some buyers lowball us, and it's disrespectful and rude. Many sellers, like myself, rely on Poshmark as a business to earn extra income. Offers asking for 50% off or more will almost always be ignored, countered, or declined. Poshmark takes a 20% commission from sellers, and they also charge for shipping. This is not eBay, so don't expect to get the same deals.

I know this review may not be the most professional, but some buyers blame sellers for their unhappy purchases, and it's just absurd. We work hard to provide a great shopping experience, and it's frustrating when we get a bad rating for no reason. If you're going to buy on Poshmark, avoid inactive or dishonest sellers and look for well-established sellers with a great selling history. They'll be happy to do business with you and ship your order quickly. And remember, it's your responsibility to know what to expect.

So, like, I wanna talk about Poshmark. I bought these Anthropologie earrings from a user named "suzeg" and they were listed as "Anthropologie Vallee beaded hoops, new with tags." They were almost $50 and I was so excited to get them. But when they arrived, I noticed that a bead was missing on one of the earrings. And to make matters worse, the package was partially damaged during transit. But wait, there's more! When I tried them on, TWO MORE BEADS fell off! I was so upset and contacted the seller to ask why they were damaged. But she wouldn't admit that they were damaged, even though it was clearly shown in her listing photo that the bead was missing. So, I contacted Poshmark support and asked for a refund. I was so angry! But then, something crazy happened. I got a mark against my account and it was temporarily suspended because I called the seller stupid for not admitting that the earrings were damaged. Can you believe it?

Anyway, this all happened over a year ago, in October 2014. And on Poshmark, old listings can't be deleted, so our argument is still there for everyone to see. And just two days ago, I got a notification for a comment from a completely random user named "greenmarbledoc." She was asking if I'm normally psychotic and aggressive to people in my day-to-day life. Can you believe the nerve of some people? I was so mad that she would comment on a situation that she knew nothing about. So, I commented on one of her listings and told her that she didn't know everything about the situation and to stop with the rude comments. I also reported her and messaged Poshmark support.

But then, the next day, I got two emails in a row. The first one said that MY ACCOUNT HAS BEEN RESTRICTED! I was so mad! Why was MY account suspended when I didn't even do anything wrong? And then the next email was from Poshmark saying that they would take care of the rude woman. I was so angry and confused. So, I contacted their Facebook page and posted on their wall about how disappointed I was in their handling of the situation. But then they removed my post from their page! Can you believe it?

So, I finally got a reply from Poshmark about why my account was temporarily suspended. They said that I was "behaving in a manner that violates community guidelines by leaving aggressive comments regarding other users." Can you believe that? All I did was stand up for myself and ask someone to stop being rude to me. And now they're threatening to delete my account permanently if I "misbehave" again. It's ridiculous!

But, I have to admit, I've made some good money off of Poshmark, so I haven't deleted my account yet. But I'm definitely keeping an eye on things and making sure that I don't get into any more trouble.

I started using Poshmark as a buyer, but now I'm selling and doing pretty well. My trick is finding poshers with similar taste and closets, and we all kind of look out for one another. I list my items high, but I sell designer items almost exclusively. They're often lightly used and in pristine condition. I send the items with their original boxes, dust bags, etc. as much as I possibly can, and I've only had one issue. That seller didn't even contact Posh. At first, she claimed the package wasn't delivered, except that the tracking clearly stated it was. She made the mistake of then admitting it was delivered by marking it such on the app. She didn't open it and had the item sent back to me without saying anything. By then, her funds had been released because she marked accepted on the app. Well, I got the box, tried to contact her, and she wouldn't talk to me. It was a case of buyer's remorse, but I already had transferred her cash out of my account. I asked for Posh's help because I can't refund without assistance. They, thankfully, did step in and help, and I wasn't penalized because of the buyer.

All in all, it's a great site, but people need to be smart. It's not a garage sale. Or if it is, it's obvious in the listings. I use all available characters to describe my item, give measurements, etc. It's all authentic as I'm a stylist. I have plenty of clothing, and this is a way to make some money on things I won't wear/don't need anymore, and I make neat finds. I've also made some great friends.

Do your research. Ask other Poshers for help if you're concerned about a person or listing. Many of us will take the time to flag counterfeit items and warn you against them. Poshmark is good for serious sellers who want to deliver great customer service and realize this takes time and effort. As a seller, I like that there are no returns, and aside from the one girl, I've had no issues. I'm a 5-star seller. Yes, there are scammers and people who will try to trade for nothing, but it's easy to weed them out. I only trade with a select few. I say use Posh, but make an effort to be involved with the people you follow and who follow you. It's a much better experience when you do, and, at least as I've noticed, fewer people trying to scam.

Now, let me offer some help to those who are new to Posh. First of all, if a person has crappy pictures, be smart and do not buy from them! Now, I'm not saying stick to styled pictures. I'm saying, look at the sellers who give detailed pictures, even of small things. If something feels off, that's because it probably is. There's one girl who says she's in her early 20s and she's selling extremely expensive items, but mostly, she trades. This isn't someone who's just good at consignment finds. A lot of her things are coming soon, making me believe the majority is likely fake. Superfakes, but if it's sketchy, just back away. It's probably not the deal, it seems to be.

Prices are higher on Poshmark than on eBay for some sellers because Posh takes a bigger cut. Some of the pro sellers like Rebag are definitely cheaper on eBay. That said, I only sell on Posh, but I see why this may be confusing. Just remember, each seller sets their own prices, and in some cases, the condition of the items varies greatly.

Lastly, if a seller doesn't ship in 7 days, cancel your sale. Just go into your purchases and say there's a problem. Item hasn't shipped is all you need to check, and you'll be refunded. I never let a seller go beyond that time period. I get my things out the same day (next only if the post is closed), so by the end of a week, I'm not waiting anymore.

I have been using Poshmark for a few years now and have had some mixed experiences. There have been some great finds and some not so great ones. But let me tell you about the time I met the seller from hell.

I was in the market for a new coat to replace an old one that had some painful memories attached to it. I scoured through pages of listings on Poshmark until I stumbled upon a Ralph Lauren off white jacket with a faux fur trimmed hood. The seller's photo looked a bit off, like they had just been released from a mental institution, but I decided to take a chance and buy it anyway.

I paid $54+ for the jacket, which was listed as new and in medium size. The photos were not very clear, but I figured I had nothing to lose. Three days later, the jacket arrived and I eagerly tore open the box. But what I found inside was not what I was expecting.

The jacket was crammed into the box with no protective wrapping and reeked of Febreeze deodorizer. The fur on one side of the hood was melted and matted, and there were many ground-in stains, a dried blood smear, and even a dried booger in one of the pockets. To top it off, the jacket was extremely small and barely fit my medium-sized arm, let alone my body.

I contacted the seller to see if I could get a refund or return the jacket, but they were unresponsive and eventually started sending me insulting emails, accusing me of damaging the jacket myself. Poshmark was not much help either, as they refused to refund my money or accept a return, offering only a $10 coupon for a future purchase.

I eventually gave up and donated the jacket to Goodwill, hoping it wouldn't gas the workers who opened the box. I also found the seller's photos on Facebook and wondered where they had come from.

Despite this bad experience, I have had some good ones on Poshmark and will continue to shop there. Just be careful and make sure to thoroughly check the item before buying.

I've been using Poshmark for a few weeks now and have made several purchases that were exactly as described and photographed. However, my recent purchase of a vintage-looking black Michael Kors handbag and matching wallet was a complete disaster. I contacted the seller to ask if there were any rips or tears on the interior or exterior of the handbag, and was told no. I even asked about a prior conversation between the seller and another potential buyer regarding a tear, but was told again that there were no tears. I should have known better, but I tried to take the seller at her word and believed that she was being honest about the condition of the bag.

Finally, the seller posted extra photos that showed ink pen stains only at the base of the bottom of the handbag. I agreed to still purchase the handbag if that was the only damage, which was displayed at the bottom on the inside floorboard of the handbag. However, once I received the MK handbag and wallet, I found out that the handbag had more ink pen stains than the seller stated to me. Another inner pocket had a long rip/tear at the seam and an odd smelling brownish stain (probably glue) was at the base of this rip/tear. I immediately contacted the seller, but did not get a response. I then took lots of photos of the inner pocket containing the undisclosed additional ink stains and the rip/tear pocket with the brownish stain, and sent those photos to the Poshmark Customer Service to launch a dispute.

The seller made one little comment and uploaded screenshots of bit/pieces of our conversation regarding the rip/tear questions and the one ink spot that she photographed that I was willing to overlook before receiving the handbag and seeing much more damage than the seller stated. I then submitted a reply with the full screenshots of our entire conversation regarding my questions asking if there were any rips/tears or other damage to the handbag, and the "rip/tear" conversation the seller had with another potential buyer even before my inquiry, but after 2 days, I received a "Closed Case" alert from Poshmark stating that the seller did not misrepresent the damage to the handbag.

It was crystal clear that the seller was 100% dishonest during her sell of the handbag to me in regards to not disclosing all of the damage including the extra ink pen stains in the inner pocket and the rip/tear at the seam of crease of another interior pocket that also was coated in that odd smelling brownish substance. Poshmark had the nerve to offer me a $5.00 credit and suggested I resell the handbag on their website. I submitted an email message to Poshmark letting them know how disappointed I was with how they totally disregarded the facts in my Case and never ever considered the truth that my submitted photos and email screenshots that proved that the seller sold me a MK handbag with much more damage then she stated was there inside of the purse.

I have refused the $5.00 credit and will be permanently terminating my Poshmark account as soon as my last two items purchased prior to this incident ships. I will use this negative shipping experience as a "Lesson Learned". I will NEVER use the Poshmark website ever again and truly feel violated as an honest Buyer. If the seller would've been honest and disclosed the rip/tear and the additional ink pen stains inside of the pocket, and I still agreed to make the purchase, then I clearly would have accepted that purchase with a smile. However, both the seller and Poshmark both know in their hearts that I was CHEATED out of my money on an item that was sold to me unlike it was described. As I was told as a child, "A lesson bought is a lesson learned". I will now go to the Dillard's, Belk, Macy's, Overstock, etc. websites to purchase handbags that I can trust are a reliable purchase. It's worth paying a little extra to get what you are paying for without the hassle of going through what I just experienced.

I've been trying out a bunch of different Apps to sell my gently used clothes, and one of them is Poshmark. Let me start with the good stuff. The site is super easy to use and navigate. Listing an item is a breeze, and editing it is just as simple. Poshmark even offers a Concierge Service for high-end items, which is anything over $500. This is a really great feature because, unfortunately, Poshmark (and other similar sites like Mercari) have a problem with counterfeit merchandise. The concierge service does a fantastic job of protecting both buyers and sellers. And let me tell you, that protection is definitely needed because there are some shady characters on this site.

But unfortunately, the good things about Poshmark don't outweigh the bad. Recently, I bought an item from a seller who claimed it was a high-end designer piece. She showed receipts, a box, a dust bag, and pictures of the bag. The price was lower than expected, but she said she was going through a divorce and just wanted to get rid of everything. I looked at her other items and saw that she had sold many high-end items with receipts at reasonable prices, and she had great reviews. So I took a chance and bought the bag, knowing that I was protected by Poshmark's high-end purchase policy.

But then, less than ten seconds after I bought the bag, the seller posted a comment on her thread admitting that the bag was counterfeit, and that she also had a counterfeit watch for sale for $300. I immediately took pictures of her comments and alerted Poshmark. According to their own rules, this seller should have been banned from the site immediately. She was committing a crime and admitting to it! But Poshmark did nothing. The seller cancelled the sale the next day, claiming the item was damaged, but she obviously had no idea that she needed to send the bag to Poshmark HQ first.

The other problem I've had with Poshmark is that buyers don't want to pay fair prices for anything. They lowball and expect everything for free. Earlier this year, Poshmark got a lot of attention on a national morning show. They interviewed a woman who claimed to have made $5000 in a month selling on Poshmark. She said she buys merchandise at thrift stores and resells it on Poshmark. But why would I buy from her when she's making a killing selling stuff she paid peanuts for? Unfortunately, millions of people followed her lead. It's obvious that many sellers are buying at thrift stores and reselling. I'm all for good vintage items, but these are not that. They have tons of items in different sizes and brands, all old-looking and priced at $5, or "bundles" for $10.

The problem is that for those of us who are genuinely selling our gently used items from our personal closets, we have to deal with lowballers who refuse to pay a fair price. They not only want discounts, they expect them, even if an item is priced at $1. They also expect you to trade with them, even though Poshmark doesn't endorse trading because those transactions aren't protected. It's a violation of Poshmark's rules, yet most girls on there do it and boast about it!

So here's the bottom line: if you like MySpace and the characters on it, then you'll LOVE Poshmark. But if you're a serious seller/buyer just trying to find a home for your good quality clothes, then I urge you to go elsewhere. Other sites are much more polished, with outstanding customer service that includes an actual TELEPHONE number you can call and someone WILL answer! Imagine that! Poshmark is a great idea, but it needs to be more polished.

I can't even begin to tell you how disenchanted I am with Poshmark at this time. I WOULD PREFER TO GIVE 0 STAR! I used Poshmark before to buy and sell items in the pass with no issue to my account neither to buy or sell, to pay a client or to sent merchandise timely that was bought from me. I received this email on May 10,2022.
The following change was made to your Poshmark account, 10-May-2022 at 06:12 PM PDT:

Email address updated to ***@outlook.com

If you recognize this change, you can safely disregard this notification.

If you do not recognize this change, or you believe an unauthorized person has accessed your account, please let us know immediately.

I did not recognized that email so I immediately contact someone and was advised to cancel my account. On Saturday 3/25/23, I decided again to post items for sale on Poshmark and attempted to start a new account because I thought the old account was cancelled. Your system would not allow me to start a new account, however it allowed me to post items for sale on the account that I thought was cancelled. On Sunday, when I tried to post more items for sale, the account had been inactivated. I was told by Support to contact someone at this email.
Unfortunately, activation process is not supported by phone calls or text. Activation are mainly done via ***@mail.com only.
I received THIS EMAIL FROM ACTIVATION

As stated in the payment that was declined, the sales couldn't go through because you need to verify your account with Apple gift card before your payment can go through. The measure aims to protect buyers from sellers who receive payments for items and refuse to ship the order.
You are expected to visit a store and purchase an Apple gift card and attach the front and back page of the card alongside the receipt of the purchase before we can verify and activate your payment from buyers.

The Apple gift card aims to facilitate the prompt release of the funds into your account. The money is yours after the Apple gift card has been activated as it will appear in your Poshmark balance and will be visible for a prompt withdrawal without charges or commission.

Kindly purchase Apple gift card in a store in the amount of $500 USD, send the picture of the front and back page of the card and send it alongside with the receipt and your Poshmark account will be credited for a total of $500 USD with a 10% welcome bonus of $50 USD. The indicated funds can be withdrawn at any time.

Thanks for choosing Poshmark as your trusted number 1 online marketplace.

I immediately thought it was a SCAM, BUT THE EMAIL ADDRESS CAME FROM the poshmark SUPPORT TEAM! I COMMUNICATED THIS TO SOMEONE WHO WAS TRYING TO PURCHASE AN ITEM FROM ME AND HE ASSURED ME THIS WAS NOT A SCAM, NEW PROCESS FOR NEW CUSTOMER WITH POSHMARK.

THEN I RECIEVE THIS
All Apple Gift Card funds are transferable immediately after the activation process has been completed. Poshmark will transfer the $500 Funds on Apple gift card into your account after activation and you can then transfer it back into your account after the activation process has been completed.

Please Note, Poshmark will not hold your funds including merchandise funds plus bonus after activation. The request for the $500 Apple Gift card is a security measure which aims to protect both buyer and seller also, it helps facilitate the authenticity of buyer and seller.

All new users are to go through this process in order to buy and sell, this measure ensures swift identification of potential and real buyers in the Poshmark community. Poshmark has a zero scam report since we started linking an apple gift card for a prompt activation.

We hardly have recorded the issue of new users not being able to purchase An Apple Gift card for activation because all users know we are protecting them against Scams of all forms. The Apple Gift Card one-time activation has made Poshmark the safest online marketplace on the internet as we have recorded zero scam rate ever since we started requesting for a one-time Apple Gift Card Activation. All Users are 100% legitimate

Merchandise Funds are taken off the buyer's account immediately after the buyer places an order via the Buy now option. Funds have been debited from the buyers account and waiting to be credited into your account immediately after you might have activated your account with an apple gift card.

Activation is not supported by phone calls or text messages. All activation Apple Gift card are to be sent directly to ***@mail.com

DIDNT STOP THERE NOW NEED A 2000$ APPLE CARD TO ACTIVATE THIS ACCOUNT OR MY 500$ IS NOT REFUNDED. NEED TO ACTIVATE WITH A VIP SLOT! THIS IS LOOKING LIKE A SCAM!

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Poshmark is a website that claims to protect its users against counterfeit items. However, my experience with the site has left me feeling cheated and frustrated. I purchased what I thought was an authentic Coach Bag, but when I received it, I immediately knew it was counterfeit. I was assured that I would be refunded given the 'Posh Protect' guarantee that if the item you receive is inauthentic, they will provide a full refund and a shipping label to send the item back to the seller.

I reached out to Poshmark via the app with a description and photos of the counterfeit bag taken next to an authentic Coach bag of the exact same style and color to show the glaring differences. Not only were there many obvious details pointing to it being a fake, but the bag was very poorly packaged and shipped in an envelope far too small for it, folded up and warped, so it is now permanently damaged.

Poshmark replied to my complaint a few days later asking for more photos, which I then sent, of both the fake and authentic bags. I also offered to ship them both of the bags so they could inspect them next to each other, as it is difficult to see the details in low resolution photos. Two days after receiving the 2nd round of photos, Poshmark emailed back a standardized rejection email to say that this purchase does not qualify for a refund.

I have a big issue with their response. First, I have serious doubts that Poshmark actually employs in-house authenticators, and even if they did, how could this person determine authenticity solely from low resolution photos? Secondly, "different stores or seasons may have slight differences" is patently not true. Coach, or any designer, does not produce the same SKU/item/style with some having real leather and some fake leather, different clasp/zipper sizes, and different brochure paper stocks/fonts.

I believe Poshmark is knowingly allowing counterfeit items to be sold on their website/app so they can get the 20% fee from the sale of these items; and making false claims about offering refund protection for inauthentic items and being able to trust purchases from Poshmark. This software company has no Customer Service department, no phone number, no intention of issuing refunds, and no integrity.

Poshmark should stand behind their 'Posh Protect' claim, and offer refunds for items that are found to be inauthentic. If they are going to maintain that the item is authentic (which it is certainly not), then they should at least refund me for the purse having arrived damaged, ripped and warped from being shipped folded up in an envelope. That also falls under the 'Not as Described' complaint.

Poshmark should also take claims of counterfeiting seriously. If they are going to deny inauthenticity refunds by saying the item is in fact authentic, they need to take it seriously and arrange to have items in dispute shipped to a 3rd party authenticator who has no financial stake in the sale. That would be the only fair and impartial way to authenticate items. Poshmark earns 20% from every sale no matter if it's real or counterfeit, so they have no incentive to ensure the buyer is getting what they thought they were getting.