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Preferred Homecare

Preferred Homecare review: Preferred home care - medical equipment

C
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2:36 pm EDT
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I have dealt with this company since my son was 4 months old. He relies on medical equipment for everyday basic needs. Every time my son needs something it is 6+ months of calling every day to be on hold for 1+ hours to get nowhere and we end up having to wait even longer for the equipment to show up or the diapers to be delivered. I have never in my life had to fight so hard for the basic necessities for my special needs son. Its not even the insurance that is giving me a hard time. Its this company! No-one in this company seems to care about making things easier to obtain or schedule. We are now going on 3 months this year alone calling everyday for a shower chair and the shower has been installed for almost 2 months now! Order was placed 01/04/2024. Shower was completed 02/06/2024 and we still have no shower chair. I was told today 03/26/2024 the order wasn't even processed or placed for order or insurance verified. So we now have to wait another "4 weeks" for a chair my 12 year old son needs to have basic hygiene needs met.

Desired outcome: just need them to improve their system and follow through. wait times on the phone are outrageous. and management doesn't seem to care just like their employees.

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  1. Preferred Homecare Contacts

  2. Preferred Homecare phone numbers
    +1 (800) 636-2123
    +1 (800) 636-2123
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    Customer Service
    +1 (866) 260-2230
    +1 (866) 260-2230
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    Billing Questions, CA, WA & ID
    +1 (866) 260-2192
    +1 (866) 260-2192
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    Medical Supplies, CA, WA & ID
    +1 (800) 871-6605
    +1 (800) 871-6605
    Click up if you have successfully reached Preferred Homecare by calling +1 (800) 871-6605 phone number 0 0 users reported that they have successfully reached Preferred Homecare by calling +1 (800) 871-6605 phone number Click down if you have unsuccessfully reached Preferred Homecare by calling +1 (800) 871-6605 phone number 0 0 users reported that they have UNsuccessfully reached Preferred Homecare by calling +1 (800) 871-6605 phone number
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  3. Preferred Homecare address
    4601 E. Hilton Ave., Suite 100, Phoenix, Arizona, 85034-6406, United States
  4. Preferred Homecare social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024

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