Preferred Homecare
Reviews and Complaints

I feel so disgusted and sad at the way the customer service rep and his "supervisor" spoke to me today. There was suddenly a charge for $121.00 on my debit card today. I have the paperwork from when I received my cpap machine December 20th, 2016. I paid $50.00 at that time and agreed to pay $35.00 x 4months on my debit card. those payments came out, ending in April 2017. Low and behold I wake up this morning and this fraudulent company took $121.00 from my account today, no warning, no bills, no calls, they just decided to auto deduct this from me. When I called I could not get a straighter answer, first the insurance denied, oh no no not that, it's your deductible. yea that makes sense my insurance cycled again in January. I was told "they aren't my personal banker" and how if I wanted money taken from my HSA that's what I should have used then. I was also told, and I quote "you agreed to this when you provided your debit card number" ummm no don't think so I agreed to $35 for 4 months, not bill me as you wish! I hung up on the supervisor and called my bank. I've blocked all charges! and I'm disputing this charge. you all should be ashamed of yourselves. I will be ordering future supplies elsewhere, you all are scammers and frauds!

This is the worst company I have ever had to deal with. I requested that they pick up their machine. Then, I was billed for services and extra equipment after I returned their machine. I continued to get billed and when I called their VERY unhelpful staff did nothing. After I returned the machine and got a bill they told me that was the final amount I would have to pay. Three months later I get another bill, another frustrating call to their billing department where they threatened to turn my case over to a collection agency if I didn't pay their bill. Overall it was a horrible experience and just a horrible company to do business with.

First visit with a tech from preferred homecare never happened because tech never showed up to the hospital after I had been there the entire day waiting. My child started desating once home from the hospital because the tech who came out to the home set her equipment on the wrong settings and left my home. When i called to trying correct her settings three different Representatives gave me different incorrect settings so my daughter was left on her portable tank throughout the night and half of the next day till a tech finally came out and put it on the correct setting which was different from the setting 's each representative gave me over the phone the night before. I received adult canulas instead of the infant canulas I needed. I ordered tape for my daughters cheeks and received nasal tape. I ordered oximeter probes and received the wrong ones. Luckily I was able to reuse my daughters old one which stopped picking up her sats about 4 hours before I received the correct probes. I placed an order with a representative for supplies for my daughter and when I called to find out why I hadn't received my order the following day the rep told me looks like the order should arrive in 45 min. After I still hadn't received my order a few hours later I called only to have the rep tell me my order was never placed, that she didn't even see it in the system and I wouldn't receive it till two days later. 😲😠😲😠

My doctor prescribed a scooter in Dec. 2015 as I need my 4th knee replacement and can't use a wheelchair as I don't have much function of my left hand and would be going around in circles. Preferred no showed for an evaluation on Feb.2 showed finally on 3/2.It is now 3/20/15 and insurance had an approval in for quite sometime so after calling insurance getting the prior auth# from insurance and giving it to them they still insisted they didn't have the authorization number that I had to call my insurance company and stated the insurance the ones holding things up.I called insurance back they ended up calling them telling them it had been approved by the insurance quite some time ago.I made 4 different calls to Preferred one following speaking with the insurance.I met with my surgeon today to schedule surgery had to put it off for a bit longer. I cannot even get to physical therapy or outside of my home without the scooter.Preferred is horrible as in the past my doctor prescribed a nebulizer 3 months later the tubing for a nebulizer showed up at the door no nebulizer after 6 months of contacting Preferred got the nebulizer then they blamed the doctor.Preferred needs to take responsibility for their horrible customer care.I only hope something bad doesn't happen due to their negligence as over this period of time I continue to fall using my cane and walker.They need to be reported to the Better Business Bureau and the Department of Health and Human Services!

I received a new CPAP machine 1/25/16. Between 2/25/16 and 11/25/16, delivery of CPAP supplies occurred In a timely manner, about the 25th of each month, However, in December a problem developed. Since 12/25/16 was both a Sunday and a holiday, I called Friday, Dec 23 to order my supplies. I was told they would be scheduled for 12/27. When 12/30 arrived and no delivery arrived, I called to inquire of the order. I was told they could find no record of the order. They reordered it with a 12/2 delivery date. I called for the Feb order the few days of Jan., and was told it would be scheduled for Feb 2. On Feb 1 I called to verify the 2/2 delivery. I was told it was scheduled for Fri 2/3. It failed to arrive. Since the next business day will be Mon 2/6, and that is uncertain, I believe it safe to say that, at best, the 30 day delivery interval has been stretched to at least a 34 day interval.

In a day and age where even the smallest businesses have a customer order system via internet, Preferred Homecare is stuck in an unreliable, ineffective, customer order system where the person taking the order appears to be unaccountable for their ineffective efforts.

The quality of the CPAP mask is inadequate to remain effective more than 30 days. Please attempt to actually deliver the supplies every 30 days in a timely manner

Hi,
Originally my wife needed a tank and was approved by you all and was told that our monthly bill would be $8.57 a month, that was all. I watch my bank and on [protected] is when it run through. Then some time forward a bill for $14.00 came through on [protected]. Then a bill for $8.31 on 10-26-2016. Then a bill for $15.44. I then called to find out what was going on and they told me this is what it was going to cost from here on out. On 12-21-2016 I noticed a pending payment for the amount $123.48 showed up? Which I called and ask what was going on. I was told that they sent me an email on 12-01-2016? It did not exist? My wife called to get a copy of the email and they could not produce and sent us a copy of a bill for $61.74 with AUTO PAY ON stamped across the front which I never received and said a total of $138.92 would be deducted on 12-21-2016. First thing I NEVER RECEIVED EMAIL OR STATEMENT before that...This was 2 days before Christmas...
Number 1...TURN AUTO PAY OFF
TURN AUTO PAY OFF
Number 2...I agreed to pay $8.57 a month told by your people who delivered units...
Number 3...I did not agree to Higher Amount too be withdraw-ed..
Number 4...PreFerred HomeCare Claudia @ [protected] @ 10:30 am told my wife to contact our insurance company about it?
Number 5...Called my bank and had the $123.48 on 12-29-2016 that this charge was NOT AUTHORIZED and to refuse payment...
Number 6... I noticed a pending transaction today [protected] for $154.36...Again, NOT an AUTHORIZED PAYMENT or notice that it was coming?
Number 7...This is fraudulence and I will not authorize this payment...
Number 8...TOO many inconsistencies and Not pre-approved by myself.
Number 9...Official Notice on AutoPay
TURN OFF or will be reported...
Thanks for your time..Jerry / Spouse of Diane Addison Acct# UG171

In less than 3 months, I've had 5 of their portable oxygen concentrators die on me. They refuse to deliver tanks or replacement machines after business hours, leaving me stranded and/or homebound. I've begged for a new machine, but they keep sending refurbished. I'm told they don't have a single new-in-the-box machine in the entire inventory, and neither do their other locations. I've had to start carrying a tank in the car because it's not a matter of if their machine will break, but when. I'm a single mom on disability. I need the oxygen as part of my disability. They don't care. Their local fb page is full of their employees posting about parties, difficult customers, and how they wish they weren't at work. The office here in Vegas hates their jobs and takes it out on the disabled they're supposed to be helping. Absolutely disgusting.

I wish this website had zero star so I can give it to this company: “Preferred Care at home”.

The worst home helper care I have never ever seen. They sent out an African American to help my 90 y/o mother. We don’t have any problem with the race. But the problem is she is very careless, ignorant, filthy and dishonest. She washed my mom’s dishes without dish soap. The grease was all over the dishes, pans and pots! Not acceptable…

Anytime she washes my mother’s clothes, she spills the detergent all over the soap container and leaves it that way. She puts my mother’s soup containers in her fridge in a careless way, making the containers behind tip over and spill the soup. Anytime she puts my mother’s clothes in the dryer, she slams the door strongly and never removes the lint from the filter screen after she is done. This is dangerous. It may burn your dryer and burn your house down…

She never reads the instructions to wash my mother’s clothes. She washed my mother’s 100% cotton sweater with hot water and put it in the dryer with high temperature, making the sweater small and became a 10 y/o size sweater…My mother was very mad because it is her favorite sweater!

She is supposed to come to my house at 11am on Tusedays, Wenesdays, Fridays and Saturdays. She always comes late for her shift. But she always writes in daily book that she comes at 11am even she is 25 minutes late…

The worst is that she is a very very DISHONEST person. She made up a lot of things not true about me and my family. On Sept 30, 2016, she went to Meijer to buy groceries for my mother. She left at around at 2:25pm and came back at around 4:25pm. I always left the door unlocked anytime she went shopping and I told her that before she left the house. We have a baby at home, sometimes I put baby sleep, I just don’t want her to wake up my baby by pushing the door bell. But when she came back she called her manager and told her and wrote on the daily book, I locked her outside in the rain for 30 minutes. It is a very big fat lie!. Our house has a very huge overhanging roof above the porch: it is 20’ deep x 30’ long. How could she stuck in the rain? A big fat stupid lie! And then she said I locked her out for 30 minutes, finally my mother let her in…During that time, my mother was in her room, watching her TV, how could she open the door and let her in? She came back home from Meijer at around 4:25pm and started unloading the stuffs, dumping everything under the very huge overhanging roof above the porch and then brought stuffs into my mother’s room and left my house at 4:55pm, done with her shift. How could she do this if I left her outside in 30 minutes? It is big fat stupid lie!

So you never know what she will do in your home when you are not at home with your loved ones! It is dangerous to have a very dishonest person around your house and your family…

We called this company in order to change this lady many times but the case manager Debbie and marketing manager Mike never picked up my phone. We left the messages many times and they never returned our calls.

In short, if you do want to leave your loved ones with a careless, ignorant, filthy and dishonest person at home, go with them. Otherwise, please don’t even bother to waste your time and your money.

I have had to contact Preferred Home Care three times for travel. All has been a horrible experience. I need a portable concentrator for a trip to IN in Sept., 2015. I had to jump through hoops to get that. No communication from them. Wouldn't answer phone calls or return calls. It was right down to the wire before I got it. So much stress. I needed a portable oxygen concentrator for a trip to see my sister over Christmas. I was denied as I was told it wasn't needed so I had to cancel my trip. I have made arrangements to see my Sis this July and Preferred has all of the updated information from my Pulmonary doctor and from Cigna, my insurance carrier, as of yet have not been able to pick up the portable concentrator. No communication at all. I haven't heard from anyone at Preferred in the past 12 days. This company is by far the worst I have ever had to deal with and I am 74 years old. They should not be allowed to do business. I see the BBB has 83 complaints in the past 3 years.

I care for my mom who has medical equipment from Preferred through Bridgeway Insurance (stupidly, Preferred is the only company Bridgeway uses for equipment supply!). We were preparing to move so, a week ahead, I explained our situation and scheduled the delivery of Mom's hospital bed and specialty mattress to the new address the day before the move and the pick up of the old bed and mattress, the next day--the day of the move. Their delivery time frame was between 9 am and 1 pm. Mom suffers from dementia and is bed bound. I can't leave her alone for 4 hours so I requested a call from the driver when he was 30 minutes out so I could drive across town and be at the new address to accept delivery.

The morning of delivery came. Knowing the delivery was scheduled and knowing the unreliability of Preferred drivers (once I woke a sleeping driver in my parking lot when he was supposed to be delivering), I kept my phone close and checked it often for missed calls or messages. I received no phone call, no message, no "missed call" notification from ANYONE. I called the main interactive number at Preferred at 10, 10:30, 11 and 11:30 which gives "press this number" options for various situations with the last being "for all other calls, wait on the line and a representative will be with you." For the first 3 calls I sat listening to it ringing. No one answered.
On the 4th call someone answered. They told me the driver had called me 5 times and they had no record of me calling the main number. Though I called the same number on which I was talking with the supervisor, I was told I my previous calls were not to Preferred's main number.
...right.
Their only option was for me to drive across town that night and wait from 6 pm - 10 pm for a courier to show up to deliver the bed and mattress.
They didn't care about the incredible inconvenience and demanded to extend the inconvenience to my family members to sit and wait (what they called meeting them halfway!) because of their drivers not contacting me as requested.

I would recommend that everyone find another medical equipment company to deal with, if at all possible. Preferred definitely does NOT live up to their name!

My mother waited and is still waiting 90 plus days now for a powered wheel chair and a lift mechanism for her power lift chair. We were just told that even if she was approved for the lift mechanism she would have to buy the complete chair because they have an agreement with one company. So a poor person which are most of our seniors cannot get their chairs fixed because they will not let them have the lift mechanism they need unless they purchase an expensive chair. The lady said yes, they need to go buy a used one. Her insurance only allows her to used preferred home care only. So far she hasn't gotten one thing she needs form them. We bought her chair, her wheel chairs, everything. Sad really!

My name is Maureen Welch. I am writing this letter to advise the company Preferred Homecare and all contractors, governmental agencies, insurance company administrator’s, medical providers and media of a serious problem they have caused my children serviced by their organization. I am the parent of two children serviced by Preferred Homecare. My children I shall name Noah Welch age 12 and Shannah Welch age 14. My children are very seriously medically fragile and developmentally delayed. My children receive the following services from Preferred Homecare: Enteral formula and supplies related to gastrostomy care and for the female child named diapers per her federal entitlement.

My problem which I can no longer tolerate unless I want my child(ren) to die is Preferred Homecare delivers Pediasure 1.0 and 1.5 with fiber in extreme temperatures not recommended by the manufacturer Abbott Laboratories. As of last week I attended a clinic in Flagstaff, Arizona to determine the nature of an ongoing diarrhea my daughter developed on or around the June 25, 2013. The provider concurs that the nature of the problem may be related to the storage and transportation of the formula in extreme temperatures. The following information is made available by Abbott Laboratories as to the recommendation of storage (even during delivery when shipped) of Pediasure…please read below:

Frequently Asked Questions
Get the answers to frequently asked questions about Abbott Nutrition, your nutrition partner.
Q: How should your infant and pediatric formulas be stored?
A: General Temperature Guidelines
General recommended storage temperatures for our sealed infant formulas and pediatric nutritional products (PediaSure® and EleCare®) are between 32 and 95 degrees Fahrenheit (F). The most desirable temperature range for storage of unopened containers is between 55 and 75 degrees F. Storage at these temperatures will assure the highest-quality product, both aesthetically and nutritionally.
Unopened products should be stored in a cool, dry area (not in high humidity or wet areas). Excess humidity can cause container and packaging damage. Prolonged exposure to temperatures below 32 degrees F or to direct heat above 95 degrees F could affect the physical consistency of the product. While liquid products within sealed containers are commercially sterile, a change in the consistency of the product could temporarily affect an child’s sensitive system. Therefore, we do not recommend use of product exposed to extreme temperatures.
Extreme Storage Conditions
Storage conditions can dramatically affect the quality of food products. Exposing foods to extreme temperatures can compromise the sensory characteristics (e.g., taste, color, aroma) and physical characteristics that make products pleasing and encourage consumption.
The formula labels on Pediasure® products include the phrase "avoid extreme temperatures." Do not freeze formula products or store at greater than 95 degrees F. Excess temperatures, even for short time periods, can cause physical changes in the products, rendering them undesirable or unusable.

I only began to wonder in July if this might be the problem. On or about August 2, 2013 I received a shipment from Preferred Homecare. I previously had contacted the company on multiple times to report unhealthily excessive dented cans rendering them unusable. The July delivery had greater than 50 percent of the delivered formula was damaged. I would frequently open cans to pour either directly into my child or into the feeding bag that holds the formula that delivers from the pump overnight only to find that the formula smelled foul and the color of the formula was an icky yellowish color. It was my assessment that the formula was unsafe for human or any animal consumption. When I spoke to the Preferred Homecare Customer Service person I was met with favorable attitude but, the only result of four wonderful conversations was first they wanted to fix the dented can problem. I as an determined individual tried repeatedly to convey that it was not only the dents but, in fact the extreme temperatures in which the formula was being exposed to prior to arrival to my residence. I was not met with agreement on the part of the Preferred Homecare Customer Service person. I would say there was a sound of slight concern but, no resolution to prevent the extreme temperature exposure. I offered to pick it up from the shippers depot originally and then found I was not as able to do that since the children named were out of school and I had no caregiver other than myself at the time. The outdoor temperatures were too extreme to take the children out and try to carry and transport the product all at the same time. I requested to have the formula brought to my residence very early in the morning and was met with the response, “Preferred Homecare does not have control over the time in which the delivery will arrive”. I reminded the Preferred Homecare Customer Service person that when paid for you could control the time of the delivery of anything with any shipper or courier. I was not met with any response following my comment. The Preferred Homecare Customer Service person sounded like a dedicated employee with company rules therefore she had no power to change the problem. It is of interest that on the day of the August 2nd shipment arrival at 2:15 PM upon arrival I took my Pediasure formula temperature after opening the cans of several different cases only to find the temperatures varied between 98 and 109 degrees F. I did contact the Preferred Homecare Customer Service person and register my concerns. We agreed I would discard all formula with a temperature greater than 98 degrees F to which left me half my shipment. I tried giving it to my daughter for several more day hoping the problem would resolve and which it had not. I am no longer able to give this to my child.

I spoke to my children’s healthcare provider and a plan was made for me to prove or disprove the theory that the extreme temperatures were affecting the formula was the reason for my child’s diarrhea. We agreed that I would buy the same formula from a guaranteed temperature controlled transport and storage Pharmacy provider. I did purchase one case of enteral formula at the cost of $48.00 and made a week plan to feed to my child and see if the diarrhea would stop. I have to reveal that the results were outstanding. In 24 hours the diarrhea was resolved. I am writing this only 72 hours following the first feeding with the Pediasure that came from a temperature controlled environment not to exceed room temperature which is defined as 50 to 78 degrees F. I will not stop until this problem is resolved. I am not able to continue to buy the formula for children the cost through the Pharmacy is between 48 and 65 dollars a case. My children consume 12 cases a month. It is the responsibility to the single contractor to United Healthcare to guarantee a healthy product on arrival to my home to nourish my children so they can grow and be well for as long as they are alive. My children are protected by the American with Disabilities Act, they are protected as Title IV Special Needs Adoption and it is my job to not allow anyone or anything to bring them harm. Preferred Homecare is irresponsible in the improper handling of medical food delivery rendering my child sick. I hold many governmental agencies, organizations and the insurance company in high esteem to enforce this unacceptable service. It is disgusting that the government dollars that are paid to monopolized venders with one contract with one insurance company so as not to have a choice to seek better service elsewhere. I will not withhold this information I will contact every news organization regarding this problem and I am pretty sure it will be of great interest because I am not the only parent of a special needs child(ren) that has this problem 5 months out of every year in Arizona’s extreme temperatures. I hope anyone who reads this finds it interesting as caring for handicapped diapered child at the age 14 and a weight of 48 pounds is quite a challenge. I am having a very difficult time maintaining the skin under her diaper due to the diarrhea which runs a very high risk to overall health risking infection. I also work fulltime as a health professional and we do not have medical help in our home we do all the care of these two children ourselves. We now have the wrong size diapers in which just let me say it is another problem that I have begun the resolution with a very nice manager named Casey. I have not received those diapers so I also not only pay for formula at this time I am also paying for her diapers even though it is an entitlement. I wait in hope that this effort does not fall on deaf ears as I am a much stressed and highly energetic person who wants results. It is my wish that Preferred Homecare finds it necessary to do the right thing as I am not a very patient individual at this time I have had enough of the establishment and want results. Thank you for you valuable time to review and react. I wait to hear from Preferred Homecare and hope all others find this as unacceptable as I do.

Respectively,

Maureen Welch
Mother to Noah and Shannah Welch
Phone: [protected]

This is the worst company for medical supplies I have ever had to deal with! My husband got his cpap machine about 3 months ago. Our insurance company is giving us EOBs that are dening the claims that are being sent it. So, I call Perferred home care billing dept, to see how much we would have to owe them. Lets just say that no one likes to call people back, and don't know what they are talking about. I call today, asking agian can someone get back to me and explain what the bottom line is that we owe, just for her to tell me that our account is PAST DUE with them, and that we owe 352$! EXCUSE ME! How in the world is my account past due, but yet we havent even gotten a paper billing statement so we could pay the bill! She then proceeds to tell that I can go ahead and pay the bill over the phone so we don't go into collections. I tell her, nope not happening, if you want money you send me a bill first then I will be kindly to pay it. She then proceeds to tell that, that when I get my bill NEXT WEEK, to make sure I pay it right away that way its not past due anymore... WHAT A JOKE this company is!

Too bad there is a no-star minus rating. Denver must have a better company than here in AZ. The one in Mesa, AZ is incompetent to say the least. All I get over here is the runaround just to get a replacement for a wheelchair cushion. First they keep losing the paperwork from the doctor's office and the insurance company, after two weeks of having to do their job making calls and getting confirmations. Then they tell me that the person that is supposed to be helping me is not the person that is supposed to be helping me. I found this out after getting disconnected several times and having to go through a different route. Now, they want us to drive all the way to Mesa from North Peoria (a very long drive for the rear) so they can see the patched up, 3 year old seat cushion, that won't hold any air because they tell me that the cushion should be lasting for 5 years. Not to mention another bureaucratic questionnaire as to why I need a seat cushion so my rear doesn't get ulcerated from waking up and finding yet, another flat. What a joke. ROHO, the manufacturer of the seat cushion warrants it for two years. They make them so cheap that all the stress points are made very thinly. I guess they are competing with other countries as to who can make the flimsiest of products. Pretty soon my cushion will be one big patch on top of the other patches. I guess they think that people with disabilities are born rich and don't have anything better to do than chase insurance and Homecare people around to get the items that they need just to manage another day. Disabled people have enough barriers to deal with. I think Preferred Homecare is creating all this red-tape so that we can give up and pay for the cushion out-of-pocket so they won't have to deal with the insurance company and they can make more money. Problem is, we can't afford to pay for it out-of-pocket so we have to play their games and beg them to do their job while the incompetent insurance companies are doing the very same thing. The USA is only as strong as its people and our own country is making us sick and weak.

Preferred Homecare Delivered a Respronics O2 Concentrator Millennium model . According to the Insurance Co ( H P N ) They are switching to a new Durable Medical Equipment Supplier. The old provider, Apria Health Care, (They were a great company to do business with, no problems with them). .Health Plan NV states this will be a transparent deal with no changes. .I finally get delivery of the O2 Gen, Great. Three weeks later here comes an invoice from Preferred Homecare $70.32. I call the 800 # talk to billing, Stating Why was I not told about a Co-Pay up front? NO answer. I state that I never had a co-pay on rentals only on purchases. I am told half of the bill or $100.00 witch ever is lower. I ask what this machine costs, and told "we can't tell you. The answer is not acceptable. I go web surfing the same machine NEW & Delivered for $ 685.99. That is less than 10 months rental. What A RIP-OFF, I know why my health insurance premiums keep going up. .The insurance companies and patient and /or subscribers are taken' it where the Sun Don't Shine.

This is a new complaint against Preferred Homecare of Mesa & Glendale Arizona, that again concerns defective Oxygen Concentrator and wrong supplies and poor service.
My Invacare Oxygen Concentrator failed to work properly and is sending large drops of
water and some type of grease all the way down the Oxygen Supply Line and Nasal Cannula. I have also filed yet another formal complaint with my HMO plan, Mercy Care
Advantage on this matter and as of Feb 16, 2011 I notified Arizona Adult Protective Services of this matter and possible violations of Arizona State Laws concerning Elder
Abuse, Neglect and Exploitation by Preferred Homecare that has endanger my very life
as I am a 72 year old man on 24/7 Oxygen and I need to add Preferred Homecare also
sent me the wrong Oxygen Tubing, and Nasal Cannulas and wrong humidifier three times
as well. Donot Use PreferredHomecare!

Slow to provide service for mobility equipment they are under contract to provide for handicapped people. Preferred Home Care (PHC) mobility equipment department is extremely slow to provide service, or the use of a loaner, for equipment they are under contract to support. My medical insurance provider (CIGNA Health Care) uses PHC as a dedicated supplier of mobility equipment and they do not perform in a timely or professional manner. Nor do they respond to routine questions until pressured by CIGNA.

Reported the need for service on Sept. 9th, and the scooter was picked up on the Sept. 10th (the good part of their service). A week later I was informed that they had to order parts that would take 2-3 weeks to get, and that they had no loaners available. One week after thast I asked when I might expect a loner and they were to check on that; another week later I called again and had to leave a vice message that was not returned. After three calls to CGNA no improvement was forthcoming. I did get a call on Sept 24th advising me that someone was checking on the parts delivery schedule, when the service would be done, and the possibility of getting a loaner--that return call is scheduled for today, Sept. 27th and as of noon has yet to be received.

Not sure what Medicare will have to say about this treatment for authorized mobility equipment but hope to find out.

Really not sure that PHC understands what the equipment they supply is used for, and why handicapped people need it!

This is a Formal Complaint Against Preferred Homecare of Mesa & Glendale Arizona for
a combination of Medical Negligence, Illegal Denial of Vital Oxygen Supplies., Dangerously
Defective Oxygen Concentrators, Exteremely Poor Customer Service and Medicare Fraud!
My HMO Mercy Care Advantage Plan switch us to Preferred Homecare back in Dec 2009
and I have had nothing but major problems with these Medicare Rip Off Artists everysince
then that have ranged from Four Defective Oxygen Concentrators, Poor Service, Illegal Denial of Needed New Oxygen Tubing and Preferred Homecare several times even sending
me out the wrong supplies when I finally did get them! Iam on 24/7 Oxygen and Iam a 72
Year Old Senior Citizen with several major medica; life threatening problems that do
absolutley require properly working Oxygen Equipment to even live! I have reason to
believe Preferred Homecare is also committing serious Medicare Fraud as well.

I recieved a oxygen unit from this company due to a sleeping disorder. When the technician delivered the unit, I was in bed sick. I advised the technician that I would be recieving a medical retirement at the end of the month and my insurance coverage would expire. The technician said don't worry your equipment is already paid in full. she then handed me a reciept which indicated a zero balance with zero balance on all the attachments to the unit.(I still have the receipt). Approximately 11 months later, I receive a bill for over $2, 700.00 from prefereed Homecare. I called and spoke to a female representative. I was told not to worry, the bill was submitted wrong. I received a second bill for the same amount one month later. When I called this time, I was told that my insurance expired and I owed the amount billed. When I explained that I have a receipt with a zero balance, I was told that Preferred Homecare does not disclose prices to the customer on billing receipts, they write zero balance on all the delivery receipts. They did lower the bill to $1000.00 dollars and told me if I did not pay this amount they would ruin my credit. This company should be prosecuted for mail fraud. I would recommend that customers should be aware of Preferred Homecares unethical practices, especially the sickly people who can't read the fine print on the company delivery receipts. They will take advantage of you, Preferred Home Ripp Off Company. One of the billing supervisors Alexis was very nice and helpful, her is another story.