PrepaidGiftBalance.com review: Refund money

Paid for a visa gift card for my son for Christmas for 200 dollars. States on the back of the card to activate card online which is impossible to do. When you call the phone number listed on the back of the card they immediately ask you to send a copy of your government issued ID, they placed the card as inactive and you are unable to use the funds. When asked to speak to management they place you on hold and say that there is no one available.