Prezi
Reviews and Complaints

Dear Sirs,

my son has started a 30 day trial with you and trusted your company that he could cancel within the trial period. After 2 weeks $ 50 came out of his account.
He saved this money for a special gift and is devastated.
We do not understand how legally the money could get deducted within the trial period.

Please email me for contact details immediately and refund the money, otherwise I will have to go to consumer protection.

Kind regards Ingrun Binder for Timon Sturm

My partner used Prezi for work purposes for only 2-3 months in 2015 and then closed the account as per standard instructions. ZERO emails were received from Prezi from that day forward.
Forward one year later (2016), the card used for the subscription got closed and cancelled and we have found that Prezi continued to charge the card each month AFTER the cancellation.
Customer service is slow in more ways than one (try repeating yourself with the same information!). They first insist that they had processed our request for a Refund to the same card - but the card is closed, it isn't possible to use or refund onto. Our bank also confirms in writing the funds are not returned and cannot be. Back and forth with multiple emails with Prezi customer service, they continue to claim the refund is processed - but also that they cannot alter the card or recipient details as to how they can actually, successfully, return the funds.

Then they forwarded us to some Accounts person who claims we are no longer eligible for a refund because the account was closed Nov 2016! (When we brought this to Prezi's attention, not the month of cancellation.)

This company is inconsistent with their customer information, provide poor service, and are incapable of finding solutions.

Prezi.com has charged our card twice in 12 months for a service we initially cancelled after a few days.

They have refused to refund us and have charged our card twice in 12 months for service we have not used and don't want.

We charged back the initial charge 12 months ago, and will now do that again.

Their customer service is unresponsive and the one time they reached out, they were rude.

I certainly can't recommend that anyone ever use this company, based upon our experience with them.

Proceed with caution when dealing with Prezi.com